RIU Hotels & Resorts

This hotel will not disappoint. We had nothing but Great customer service. I lost something when we first checked in and the fella was looking for me over 30 minutes and gave it to me. Then my hubby put his wallet under in the beach towels while we went swimming. It started raining and the towels were soaked. Me not thinking asked for new towels with his wallet tucked into the still folded wet towels. After about 10 minutes Hubby realized he didn’t get his wallet. I frantically went to the towel place to ask if anyone seen his wallet and they hadn’t. So a sweet young lady and I both pulled out all the dirty towels and it wasn’t there. I looked at the last two towels. As I was walking away in tears the young lady was screaming it was stuck in the fold of the last towel I just lightly moved. So my experience with this hotel holds up to the highest of integrity and honesty of their employees. I will forever recommend this hotel to anyone!!! Forever Greatful… Angie Spradley

I highly recommend Riu Palace Las Americas i have been there 8 times and continue to love it there. The staff there is amazing. The beach is beautiful and beautiful scenery. There are several places to eat and bars on the property. The food there is great, There is plenty of activities to do during the day and the evening. This resort is clean the staff is always making sure the property is always clean. The staff and the guest staying are very friendly. I never once had a bad trip I can’t wait to go back again soon thank you riu your the best Jayme Jones

On our last full day of our stay which was August 26 we had played all the games they had in the hot sun which we had over 48 RIU dollars which add up to 8600 when I bid for the RIU shirt for 6400 I wasn’t sure how many I had I was still counting somebody else bid for more only to get the shirt he let her go to her room to get what she had when she got back she only had 24 dollars he still gave it to her saying she had it he forgot he had the mic in his hand saying she didn’t have enough but she said you our friend can you give it to us and later she was telling everybody they got it for 2400 hot and bothered

I booked a last minute vacation to Riviera Maya 2 days before there was a mass shooting at my daughters University—Michigan State University on February 13th. My daughter was in the building that the shooter was in. She had to shelter in place for 4.5 hours. We were supposed to go to RIU palace and I tried to move dates, get a credit, anything but RIU was unwilling to help at all. It took hours to speak to someone who spoke even marginally spoke English and told me I had no options at all and I was out 5,000 dollars. No compassion at all for the PTSD my daughter was suffering from. I have just started my campaign against this company. After this there will be no business coming from MSU. The story is all over both the parent and student support pages. All I can say is buyer beware this company is ruthless!

Stayed at the tropical Bay June 6 through the 15, 2023 was our six time there, 4 to 6 women usually traveling, can’t say enough about this resort very clean, beautiful beautiful beach the food was excellent. I feel like it has improved from the last years management really seems to work with you, especially Claudia she is very friendly always stops by our table to say hello. jerk chicken hot very good. Great drinks at the upstairs bar. Loved Lisa and Katie. The rooms were kept very tidy. No mold no smell. Very pleasant stay will definitely return.

We only stayed 5 days and I wish it was longer. We stayed at Los Cabo All adults resort we had a great time.. staff was nice and the Food was DELICIOUS.. great spread.. you can visit the other RIU which they have theme parties .. great vibe.. the only thing we didn’t get to do is spend time on the beach cause it was very breezy in May.. but the view s out there are beautiful.. I will visit again. And I will stay longer.

I made a booking directly with Riu. I was encouraged to download the app and obtain more details about my stay. I have tried on multiple days and I can’t even access my booking. Without that, I can’t obtain information or make reservations. Unfortunately the person who completed my booking did not have answers to many of the questions I asked and while he put me on hold for extended periods of time, he was not able to get somebody to answer the phone at the resort. I leave in a few days and still have no answers. This is incredibly disappointing and I hope it is not indicative of the vacation that I am going to have. I wish there were a way to give it zero stars.

Stayed for a week the resort was nice staff was amazing and super friendly. The resort had entertainment every night for both adults and kids after midnight it gets quiet except for the sports bar. Buffets were solid a lot lof variety and menu changes daily. The beach could be a bit more welcoming and clean but from what I learned the beach is public and the hotel can not build/develop on that land but some umbrellas or cabannas would be nice. Overall solid trip definetly worth the money. I would go back again in a heart beat.

Had a wonderful trip staying at Riu Yucatán with my daughter. The all-inclusive offers a lot of activities and the staff was exceedingly friendly and helpful! We went catamaran-ing (we are experienced) for free, and paid for a fun Jet-ski 1/2 hour. The abundance food was overwhelming- quality was ok, would love to see less variety in exchange for higher quality, also more Mexican options wanted! Overall, we had a great time and would do it all over again! ¡Muchas gracias Riu Yucatán!

This is our second time in Cancun and both times we chose to stay at a RIU resort. This second time, we had a kettle issue with a room. However , Janete, a customer supervisor at RIU Cancun, solved our issue in no time. We are extremely thankful to have chosen RIU as our resort and fervent grateful for all support provided by Janete. Thank you!

I recently stayed at the RIU Kukulkan in Cancun. It was outstanding! This was my first adult only resort and it was to relaxing. Just what I needed. Excellent suite, great service, outstanding food, exciting entertainment. On a beautiful beach. My last family trip was at the Palace Peninsula in Cancun, and that was perfect for family fun. I’m sold. Will never hesitate in booking my next trip at a RIU… maybe Jamaica?

Riu is my pick of all inclusive hotels. Beautiful grounds, great service, food, drinks, activities, employees are friendly and courteous, reservation agents are great. Staying at one of RIU location soon. Unfortunately I’m at the RIU Palace Costa Mujeres at this moment in the worst room with partial ocean view and a construction view. Don’t pick any rooms that start in 0101 thru 0430 it’s worst room n view ever with RIU.

I only used the app during a recent RIU stay to check restaurant hours, read menus, and submit room repair/restock requests. It worked great for all of that. Will definitely use during any future trips to a RIU.

Works well while on the resort, but the only big downfall is that the activities tab jumps to the upcoming hour and it won’t let you see what already happened. I was looking up 11am activities at 1058…but once 1100 hit they were all gone and only the 1200 and onward was showing. Useless in that sense. If its 1105 you can’t join or watch anymore of the 1100 activities??

Downloaded this in Dec 2020 and it worked for a little bit initially, but later in the day it kept saying to check the internet connection. Bummer because the hotel recommended using this for a trip next month. Update: Dec 11th - reinstalled and app is working great, thank you!!

If you thought it was bad before the update it’s really bad now. Not intuitive, hard to find , you have to go through several steps (5) every time you close the app to get back to the hotel you’re staying. It’s confusing and not clear. I really don’t like having to use this app when I travel to RIUs. Not intuitive.

We simply love RIU! The staff is well trained and so helpful and knowledgeable. The grounds are beautifully kept. Rooms are well appointed and always clean. The variety of freshly prepared foods is incredible! The only thing that sometimes needs improvement is the behavior and attitude of the vacationers. It is simply so impolite to reserve a lounge chair in a good location at a pool or the beaches at a very early time in the morning and then not to show up until hours later! And then the waste of food… Thank you, RIU for simply being the best! Saskia SWIDER

The steakhouse is amazing but there needs to be changes to the location of the restaurant. It is beyond HOT. It’s like a HOT SAUNA!!!!!! Especially when you’re having wine with your steak!! Everything else is amazing and the service is needless to say VERY GOOD!!!

This is a horrible new app. Can’t look up hotels to book still says check internet. I have uninstalled and reinstalled several times. I did use the app during our stay at the Riu Santa Fe the beginning of this month that part worked and must use at all restaurants for menu and to see what’s open and closed. Please fix app it really needs help

In love with Riu hotels since the first time me and my family stayed. There is no other hotel we are staying in our future family vacations.

Riu is a fantastic brand which in my opinion brands a lot of value for the price paid. However, the app does not represent the Riu brand property. This has come a long way from previous versions but is has still missed the mark on what Riu can offer

The app is nice to see what activities are taking place at the specific resort. But after they start the activity goes away. So if you stroll into the event and want to see what it is you’re out of luck it doesn’t reflect.

My wife have been traveling to RIU locations and the app comes in handy in booking and checking in to the Resorts.

Hello Rui App App is good except can add a beneficary. Seems to be bug with the Gender field. Both my wife and I tried on our apps (ios) and got same error no matter which we choose. Please test and update Gracias

The first review that pops is a whiner. You can’t expect every app to not have a learning curve. Once you figure out the nuances of navigation, it works fine and I booked a room and applied my membership discount effortlessly.

No functionality. Cannot look up my trip that is booked for August. Keep saying there is an error. Cannot get through to someone on phone either. Had a special request to suggest and it would be nice to be able to access some of the options the app is said to have.👎🏻

It’s 2022, there’s no excuse to have an app this bad especially when you own tons of hotels around the world. Setting your all language to English results in a ton of fields still being in random Spanish. When you go to add a booking to your account, the date of stay field won’t activate so you can’t even do that. What a piece of junk.

Stayed here once before and I LOVED IT. Amazing staff so nice and friendly I met a good friend who works here. Can’t wait to stay here on my next trip.

The location is beautiful! The staff is great. Second time here and will return. Shows and activities are also lots of fun!

The app has a wealth of information and updates weekly for entertainment schedule. Only app I love.

Terrible app. Can’t even look up my booking to allocate it to my account that is not populating on its own because the date field does nothing when you click inside it and it won’t let you manually type a date. Completely frustrating and worthless app.

Navigating this app is terrible. You select your preferred language and on the very next screen it goes back to Spanish. Send a querie thru the app asking a question. Supply the Riu confirmation# and the response is to send name of resort…my name…dates of stay. Shouldn’t that Riu confirmation# have all that info..???

Nothing works properly in the App. Entertainment is empty , can’t log into my class account , it glitches when looking through the map and crashes. The me he’s for restaurants aren’t in the app. The perks you’re supposed to receive aren’t included in the app. For a good hotel I’m surprised the app is so bad.

This app is terrible. Heaven forbid you click on a menu there’s no way to return to the previous page. I have had to restart MY PHONE to basically start over EVERY. TIME. The only thing worse than the app is the actual hotel. I would stay on the side of the road before I would return to RIU Paradise Island Nassau.

There isn’t a way to add the names of your roommates in case they arrive at the hotel first. Other than that, the app is great!

Easy to use. Plus for me. Informative. Plus for me. Easy to use. Should I say it again? Nice I like this app.

Constantly get blank error messages and just an overall horrible platform. Their wed site is total garbage too so it’s just transferred to the app. The issues trying to find reservations and check in makes me wish I had never booked with this hotel chain.

The resort constantly tells you to download the app. But the app is not accurate. It constantly goes to the wrong date and won’t let you select the current one. Then nothing is accurate when we go to the activity. It’s very poorly designed.

I was looking to research some Riu properties while planning for an upcoming vacation for my family of five. The issue I came across is that you’re only permitted to book a max of 4 per room on the app, versus on their site which you can do five. That makes the app completely useless for me.

We have stayed at three RIU hotels, and have loved every one of them. We highly recommend them to any traveler.

I love Riu every where they are I’ll be there and the app never fails

Good and informative app but most of it is in Spanish. Details about the resorts are not but everything in between is, with no option for English that I can find.

Found it nearly impossible to update my forgotten password. Very annoying with no customer support available in a timely manner

I have tried multiple days in a row to pull up my reservation and all that comes back is error please try again later. No one seems to have answers either because i have a confirmed reservation. Horrible app

I love there that is champion staffs there. They know some sign language. I miss everyone at this RIU. I will go next time.

This is a great app. However, it doesn’t always load content.

Can’t even register myself from the get-go it won’t let me answer my birthday I could only imagine the rest of the stuff that’s not gonna be able to work

I can’t add my booking because it won’t let me put in the date. Nothing happens when I click on it. Needs to be fixed.

All the information that you need is on here

PLEASE fix this app. There is so many glitches and its always closing on me. This makes it hard to book a trip when the app won’t even stay open or select the correct dates..