Roche Bros.

During these tough times it was my first time using home delivery. As a manager at another business I have been quarantined to take care of my disabled children and elderly parents. I cannot say enough about the lady who picked my order Margaret L. She even called my house to ask about item replacement. I know far too well that we see more complaints than compliments. I am truly grateful for the staff at Easton Items are available and service was great. The delivery driver did a great job also following safety protocol wearing mask and staying far enough away. Thanks to all.

UPDATE: changed review to 5 stars after they brought back the “Sort by Aisle” feature in the in-store shopping list. Would be a five star if the “Sort by Aisle” feature returned. Nothing better than sorting my in-store list by aisle and getting my shopping done without backtracking or asking for help locating something. Can’t understand why it was removed. Without it, the app isn’t much better than a paper list.

The pick-up grocery program at Roche Brother’s is outstanding. The app works great, the phone assistance from the staff is great. Everyone one I have talked with on the phone has been pleasant and very helpful. The produce I have gotten has been excellent. The people who bring the bags to the car are efficient and polite. I am in a high risk category and Roche Brother’s service has made it possible for me to not have to shop in person. I cannot thank them enough for their excellent service. Thank you 👍❤️

Can’t say enough about the home delivery from the West Roxbury store. Bobby the manager is great, communicates any questions immediately and is always upbeat. Both my delivery guys are also always great, happy, personable and upbeat, and last winter in the middle of deep snow one of them went above and beyond for me. I’m sure there are different instore ‘pickers’ but they always pay attention to my ‘notes.’ I’m only sorry I didn’t start ordering this way sooner.

After having surgery I needed to start using a delivery service. From beginning to end the service couldn’t be any easier. With several choices for delivery dates & time. The quality is just what you would expect from Roche Bros. I plan to use this service in the future. Great experience!!

All aspects of shopping online with this app are great and the service from Roche staff was excellent. The one suggestion I have is that the app allow you to select a “next available time” option for delivery. As it stands now, the app only looks at the current and next day for openings, which are always full. If we’re home full time and are willing to accept an order any time several days out, let us get in a queue.

What did you do to this app? You took an app that made it easy to shop from the weekly flyer and made it almost impossible. It shows only a short selection of items from the weekly ad and no longer differentiates them by simple categories. This app seems to have been designed by someone who knows nothing about shopping nor app design. Clicking through multiple levels of types of food categories to get to the one item you want is ridiculous. Nothing should be more than 2 clicks away.

Sudbury Farm is a lifeline for us with exceptional curbside pickup. Excellent customer service from your wonderful staff as they bring out our groceries. For decades you have provided superior quality food and have continued to do so during this stressful pandemic. Keep up the good work and please stay safe. A+ all the way.

With this app, good luck finding items in the weekly flyer because they are not there. One might think that promoted items would be the easiest items to find, after all the store is promoting them, but no. Search by name, sale, or department and you will not find the item. Filter by relevance or price and still no success. The original RB app showed the flyer, click on the item to add it. Nice and easy, the way it should be.

I’ve been going online to order groceries for a few years but it doesn’t have pickup option. Added app so I could use that feature. Needless to say, I added my last item & the app crashed to a blank screen. What a waste of time. I knew it was too good to be true☹️

I am placing my 4th order and every interaction with Roche Bros or their staff and delivery folks has been nothing but a POSITIVE experience! The app is great and functions very well ! I am retired and gave up driving in February, so this option has been a wonderful solution for my new circumstance. Thank you Roche Bros.!!!

Good app. Easy to use. A few times it didn’t load properly but it saved the info so no complaints, a quick exit and reentry fixes the issue. Will use to order rather than the website from now on!

This app was so easy to use. I am so thankful! The only thing it is missing is to be able to manually add your card each week instead of having it already saved. For safety purposes, I would rather manually add it each week.

But...There needs to be better images and product descriptions. I’d live to be able to zoom in and read packaging. I love this store and the quality of the ingredients. The delivery process is outstanding! My only issue is the app feature above

Both excellent. Easy site to navigate now delivery men wonderful pleasant efficient. There is no store to compare with Roche bro’s anywhere have shopped here for over 40 years thank you all and happy new year. Lillian martin

Difficult actually impossible to adjust an order e.g., add item. Otherwise works fine. Not entirely sure about delivery coming in large plastic wrap. Seems wasteful and definitely awkward. Perhaps use bags for a deposit thank can be returned to store or picked up after next order.

We have been using the delivery service during Covid-19 stay at home efforts. The customer service has been top notch and we are so appreciative for the work that your team is doing! We love Roche Brothers!

I have shopped at Roche Brothers since 1960 when they were a corner store in Needham. Buddy and Pat were always so helpful. I continue now that I have order delivered and the service is still the best.

Two summers ago I had a hip replacement and began using Roche Bros. home delivery. The service has been terrific, friendly and helpful. The produce is always fresh. Some friends get a weekly manicure. This service is my weekly treat.

I have shopped at Roach brothers for many years. I have never been disappointed. Vegetables and fruit always fresh and lots to choose from. Their meat selection is the best around.

I have shopped Roche Bros for over 50 yrs! My family shopped there as well growing up, that is why I have continued because Roche’s has the best quality meats, bakery, deli, seafood Specialized food section, I could go on for all Departments! What I love most is the curtesy of each team member of the store. Everyone is so pleasant And helpful, I also have home delivery, I am More than happy with the accuracy of each delivery. Mary, JIMMY, the shoppers, & deli, are always The BEST!! I Love THE BEST EILEEN MUNZERT

I was sold after my first experience. Now, this is the only way I choose to roll. So, my #1 choice is RB!!!

The produce is fresher than its competitors but the delivery is less convenient. Would be better if as your as delivery window approached the site could give you a half hour window of when the driver would be there and then alert you that you are next- like Stop and Shop does.

Repeatedly, there is an inconsistency between the date I select for delivery and the date that is displayed in the confirmation process. For example, I just placed an order for this Wednesday, but once I placed the order the confirmation message said Tuesday. It is consistently off by 1 day.

App has worked well, but I have had issues with substitutions... shopper usually checks with me.. which I appreciate.

The product is not the freshest. I have thrown out more food and it cost me money. A couple of weeks ago I bought a bag of potatoes and they were all split, bruised, and soft. I have shopped at R B for nine years and I'm tired of the bad produce. It’s also the greens, grapes, just about everything. Thank you for letting me vent.

easy to find what I want, easy to set up delivery or pick up

Roche Brothers App is user friendly. Product availability has been good.

Other stores less cost per item are offering delivery over a certain dollar amount for free. There should be similar option through here. That’s why we no longer order weekly.

First time using and this works perfectly. No changes needed. Great job! Easy to use.

Thank Roche Bros for making it easy to find what I needed especially the gluten free listing

Wanted to create a shopping list. Searched for “olive oil”. 110 choices came up. So I sorted by price, low to high. The result? The first pages don’t even show olive oil, but other products like tomato sauce that have olive oil as an ingredient. Not so helpful. Lots of extra effort required to use the app vs making a list or shopping the usual ways.

Easy to use app, finding products was no problem. Delivery was prompt, produce was excellent, and driver was great.

Always on time for delivery and order is well chosen

First time trying this Looking forward to taking advantage of home delivery

Always been happy with Roche Brothers Their employees are fantastic. Service is impeccable

You need to work on this, as it is now it’s pretty useless.

Roche Bro’s provides an excellent service

Great app, but won’t process modifying order on an iPhone 10?

So fast and easy but delivery/shopping fee is crazy high for their services.

...but now it’s gone downhill, just like Roche Bros. The app can never connect to the server, so I can’t see the flyer or use it to build my shopping list. If there were a decent store nearby, I wouldn’t shop at Roche Bros. anymore.

Delivery is excellent Products are fresh and good

Very easy to use. Could not locate my preferred store.

Can’t give 0 stars Can’t select a store so I can’t use the app. I don’t like using the mobile website but its the only way for now...

Wish I hadn’t updated it. When I try to select a store it crashes. Now I can’t even use it :(

They need more selection and to honor expiration date

Realize it's to push the weekly specials. But it would be nice to easily pick other items to add to the list from the same menu system. Sorting items by store aisle would be nice, too. We could go way cool and let the camera scan the barcodes. Default items, the stuff I buy every week, also way cool Coupons?

Your new updated app crashes and is not useable.

This app is literally useless!

Just downloaded this app. I am seeing a number of malfunctions/bugs/deficiencies that so far are making it unusable. When I went to select a store it crashed. I don't see a way to log out. I don't see a way correct the name it captured for me. I expected the login credentials I entered to work on the web site but it just jeeps going back to the login page with no indication of what is going on. I tried doing the forgot password there and again it just cones back to the same page with no sign of anything having happened. I wonder if the web site part involves issues with Safari Mobile. It says it is compatible with Safari, but there could be issues with the "mobile" variant that runs on the iPhone. Overall the intent seems good but the execution is a problem.