Really like the new UI the app has introduced, although some feature either do not work or got deactivated. I am not able to get my apple wallet boardings anymore for some reason. As well as I cannot add my Royal Club card to apple wallet, I see the icon, press on it, but no action is taken by the app. Would appreciate a fix. Also, when looking on my bookings I would really find amazing retrieve all my books as per my frequent flyer number.
It’s impossible to login in this app. All my information is correct but I keep getting a pop-up message that simply Says “OK.“ The app won’t let you register for their loyalty program, you must do that on the web. In addition, you cannot change seats via the app as you can do with ALL other airline apps. Ugh. I’m terrified to see what this app is like once my flight finally arrives. Just terrible.
The interface is nice and easy. But, why do the trips disappear frequently, and have to be added manually every time? And why doesn’t it simply pull all the itineraries linked to one’s frequent flyer account? These features have become basic in any decent airline App. The way this App is dysfunctional in that aspect is completely unacceptable.
The new update for the RJ app. Is okay but when your flight is open for check in alert doesn’t work and unable to send you notification ?!!!? You have to login to the app to do checkin Please fix Thanks
The worst app ever! Can’t log in anything, book tickets, or log in to Royal club! Complete disaster and if you want to call customer support IT’S A JORDANIAN NUMBER! It shows a pop up msg saying “wrong format”. You can’t log in to anything, even though i used the same credentials on the web and they worked. DO NOT WASTE YOUR TIME ON IT!
This app is so poorly designed. It’s a miracle when it works as it should. It needs a complete overhaul. It doesn’t always recognize record locators, trying to register is a mess. It’s nearly the same as having no app at all.
Really bad app… errors everywhere.. Royal Club not working
RJ Needs to fix the app and make it work properly, Royal Club not working, very slaw app, errors everywhere. It’s a shame to have very poor rating for years and not doing anything about it .
I already have a Royal Club number and I can’t add it to the app. A phone number is required and you have to choose a country. The United States is not an option on the phone portion. When you get down to putting in your address, it requires your state in the USA and it requires a city. There are only about 6 choices of cities for my state and no option to type it in. This field should not be a choice but a type in. There are too many cities in a state to have them all. I also can try to upgrade my seat. Nice to have an app for my flight that I booked already but not so useful otherwise.
I do not recommend using the app or flying with them
Bad flight at all for long and short flights and very poor services. The application also does not work very often, and the application user does not have wide options. If the traveler wants to change the flight, he has to apply for a refund, and this procedure lasts for more than a month as well, in addition to deducting large fees from the value of the ticket, although the ticket is refundable. I do not advise anyone By using this flight, especially from America to Jordan or vice versa, the business class is also not worth any additional amount. Very poor services, only the seat is a bit wide
Very bad app and very bad customer service don’t recommend to anyone
I am a royal club member when I tried to book my ticket last week I app suggested to hold my ticket for 3 days which I did and when I tried to confirm my ticket go blank page and did not let me book my ticket when I called customer service they told me you can book it but I have to pay extra $300. They give you an offer but they did not honor their offer. I feel I am dealing with little kids. Don’t recommend this airline at all. Every time I decide to give them another chance they screwed me up. I will never look into this airline again.
The app does not work every time. It keeps on crashing. I am using iPhone 6 with iOS 8. As mentioned before, it's poorly designed, you can not log in, every time you have to enter the full info. When checking online, the app does not store your boarding pass to be used at the gate! The frequent flyer section is a exact copy of the website (rendered) no specifically designed for mobile devices. It's a shame, RJ came very very late with a iOS app and it turned out to be crap. I am a frequent flyer, with at least 50 trips a year and always prefer RJ and enjoy their service, but the App is disappointing.
Although the app has improv d over time, it still needs significant improvements and to make it more user friendly. For example, all RJ reservations that are linked to an RJ Royal Plus number should be listed under reservations/booking. Currently, the app allow to search by reservation number and last name. Developer should look into update the app to make similar to other airlines apps such as United Airlines.
I’ve seen bad apps, I e seen good ones. But the level of carelessness and lack of interest of customer experience in this apple exceeded all my expectations. The application is simply outdated, like at least 5 years behind every other major airlines. The last update was a year ago. The application doesn’t work most of the time, causes my phone to crash or becomes jittery. Royal Jordanian needs to consider an update to their management.
The best airlines at least for me:) Great and very useful application but it needs some enhancements as it crashed many times when i used it. This problem because there is a slowness issue when press on (book my flight) and when press (search). I hope you can fix it ASAP to make it one of the best airlines applications.
Great app but it doesn’t allow me to write the whole phone number to be notified when the plane is loading. It gives a message that only 9 numbers are allowed, which the US numbers are always 10.
This app is much better than the previous, although it’s still little bit slow with loading info. Also adding personal card to Apple wallet doesn’t work
The app is not dynamic like any other major airline app!! It’s really a shame. A simple thing as checking flight status either by flight number or route keeps yielding errors and a message “file not found”. Till this minute I cannot check flight status. Deleted the app and re installed it and still not working. What is so difficult about fixing this issue? Let alone having a proper app! Too bad.
I have never experienced such an incompetent work for an application as this…. It took me HOURS of trying to book a ticket and I have experienced all kinds of failures… you name it. And every time I was able to reach to the payment page, it would hang or keep spinning forever Bottoms line, it is a pathetic application and a disgrace to be in App Store and waste of time
Finally, a step ahead The app is good in design and functional, but You need to put yourself in the shoes of a client to make it easier to use; or, at least, have a look at other airlines apps and see what they have; for example: When I fill a date, and find that all is booked, you can easily add an arrow to take me to the following day to check flights instead of going back to re-enter all information including the city. The point is: PLEASE make it proper to use for clients. It is a good start, all you need now is to listen Good luck
Extremely unfriendly app, takes too much time to try to make a reservation. With prompt popping up to ask for repeat action again and again. Needs to be updated and more reliable. Had to delete the app.
Thank you for everything. Nice and relaxing trip, greateful crew and great service. They really deserve five stars, I having flown with Emirates Airlines, Qatar Airways and Turkish Airlines. Note that all my flights are overseas
Buggy app works 1 out of 5 times , keeps crashing on iOS 8 the frequent flyer section is a joke (a rendering of the web version- not mobile friendly ) No login menu (you need to enter passenger details every time ) Whoever developed this app have no clue on how an airplane app should work ! التطبيق لا يعمل في معظم الأحيان. خاصة في جهاز أيفون ٥ + ٦
When you book with this airline you going to have a lot problem staring from the price to the process to the customer service ! Like you feel your lost with them ! I don’t recommend this airline!!
I sometimes regret enrolling in the RJ Frequent flyer program, but their app has made me put aside my doubts and made this regret eternal. It freezes, logs you out, doesn’t login on one device while does on another... it is a true pain
Asks for personal info before allowing you to search unlike other airline apps? What if I am booking for a family member or friend? Feels like data collecting and selling apps. Does not give all options like the website?
I was happy that finally there was a new update that I thought would bring this service somewhat up the ground. Unfortunately, once installed it crashed after I attempted to check my personal info!! RJ SHAPEUP, competition is killing you!
What is the point of the app if editing the booking doesn't work, i write the number and the last name, press submit and nothing happens (tried on 7 reservations)
US phone numbers do not the US listed as a country when attempting to add royal membership. Also getting usr/url errors when attempting to book online.
Worst airlines ever .. I don’t recommend anybody to travel with RJ No service, no Respect and if you have few Kg of weight they rib you off … truly disgusting The rating of the food they serve you is below zero jfk - Amman
Unfortunately this app really disappoints. The menus are unfriendly and you need to enter so many pieces of information to identify a booking. Typically only pnr and user id should be enough. Also app does not keep passenger information stored.
Ever wondered what it’s like to have a companion, in the form of an app? Royal Jordanian’s travel app is just that. Designed to make your traveling experience more convenient, our application will always be with you on the go, with extensive traveling features only a simple touch away. An array of features are included for you to experience and enjoy, including: -Book My Flights: Booking your flights has never been easier. You can now enjoy a user-friendly booking journey with the ability to book and buy one-way or return tickets with numerous payment options. -Manage My Booking: Review and modify your current active booking, pay or issue your on-hold booking and benefit from many additional services, including options to select your seat and meal, request for special services and upgrade to Crown Class or even GoCrown by bidding for your next upgrade. -Check-In: Royal Jordanian wants what’s convenient for you. This app has been designed for you to save time at the airport by checking in online, selecting your seat on the spot and getting your e-boarding pass through email and SMS. -Flight Status and Schedule: Plan for your next trip and search for RJ flights through our flight schedule, available for both round-trip and one-way flights. You can also track RJ flights through our flight status feature. -Royal Club: If you are a frequent flyer member, you can the option of accessing your Royal Club account on the go, or become a member for free!
