SALLY BEAUTY

I honestly don’t mean to come off like if i’m just glazing it but i always have a wonderful experience. Of course since i’ve gone very often to sally’s i know where most of the things i need are located but when help is needed the employees have always been so sweet and i have had not one negative experience with them. The app makes it so much easier to make sure things are in stock so you don’t waste any time just going to check and coming out empty handed. My go to for sally has always been the arctic fox hair dyes when i had my hair bleached and when i wanted to go over my natural hair the l’oréal red for dark hair was perfect. the first round won’t show up too much but the more you do it becomes more vibrant (it takes a little longer for me since i make the mistakes of wanting to go back to red after dying my hair black😭)

I love Sally’s but their app is trash. It takes so ong to be able to select your delivery option (mind you it says things are available til you check out then the delivery method is different and changing it takes a painful amount of time that by the time I changed every item separately cause that’s the only way to do it, I then was having to go back through and change them again because the 2nd form of delivery was now no longer available either. It took up entirely too much of my life just doing the delivery options. Do better Sally’s. Y’all been around way too long to be this behind in the industry. I don’t think I will ever use the app for purchases again because of this. And I’m likely not going In store either. I’ll be shopping elsewhere. That’s how ridiculous the process was. And to top it off, it says free shipping on order over $40. Except my total was $58 shipping said 6.95 the under it says shipping discount and show a -$5.95 then tax was $5.98 so tell me why my total was $70. I’ll tell you why, because that shipping cost was not actually deducted. It just shows it is but doesn’t deduct from the total. I’m all around annoyed an to save $3 or so, I’ll pass. I’d rather have an enjoyable experience. I don’t mind paying more for that. Especially because the prices aren’t THAT great anyways. Especially if the items aren’t on sale. Save yourself the frustration.

I purchase online often and this app is simply horrid. I had to resend password resets 4 times as it never arrived in Junk, Spam, or routine box. When I selected my items I decided to reduce quantity in one to purchase more in another. The plus sign was not updating. In fact it was flickering from 8 to 22 bottles. I removed the app twice then reloaded. I made it to the checkout after 40 minutes. Now I was annoyed and going to tough through this dreadful app to get the shampoo. At the checkout I again had to reset my password then for payment it said to save shipping address. Okay. My shipping address was listed but it required it twice. I named it “home” bc that too is required. Nope. So named it My Home. Next level in this game. Payment. Select type. It only allowed Apply Pay Gift Cards or Pay Pal. I had to delete my shipping then re enter. Now back to payment. I made it. Uploaded digits. Paid. Guys this is the WORST app. Ask Ann Taylor how to build a platform they know what they are doing. I should have gone to the store but one hour in I was fully invested in my four bottles of shampoo. Please take this feedback and rebuild modeling off other sites. I would love to use this app but frankly not going to again. Thank you.

The last few years I have noticed a massive problem with ordering for same day delivery. I would have thought that this would have been taken care of but I guess they don’t know how many times they have lost hundreds of dollars in just one order weekly. It literally takes about 2 hours for items to load into the cart and once you get to the checkout it’s almost impossible to get it in before the cut off time for delivery. This is supposed to be a convenience for the customers and especially for the pro customers that don’t have days to wait for product to be shipped and yet it’s more of a hassle. Unfortunately this has happened every time and this pro customer has lost the business of a 20 year customer.

I don’t generally leave reviews for shopping apps, they usually either do the job or are horrible. I didn’t expect much from this, especially for in store pickup since many of their items are small and variable; it seems like it would be hard for them to keep track of inventory between in store and online. Leaving a review here because this might be the easiest to use shopping app I’ve ever used. I had mixed pickup/delivery items in my bag, and it was so easy to tell which was which and change all to pickup. One item wasn’t available for pickup, and the app warned me as soon as I tried to move it. More than just that though, I didn’t even have to think as I navigated around. Everything about it is intuitive.

The app is not accurate on your points and if yiu ourchase inside the store, you dont get your points unless you email customer service. This has become a huge hassle. I do curb side pickup and on a few occasions when my order was “ready”, i go to pick up and my order hasnt even been fulfilled. The onky way to get your points without constantly hounding customer service is if you order online and have it shipped to your home or curbside. On curbside ive gotten where ill just place my order (so i can get my points) and then go in the store and tell them i placed an order and i know its not ready, but ill just pick up the stuff myself and bring it to the counter. This has been an ingoing issues since 2022 at least. Ive emailed customer service numerous times and all i get is the same cookie cutter answers about how it takes a few days to get your points and if you havent received it by such n such day then email them again. Its straight up a p.i.t.a! I wish they would fix the issues.

I tried to order 4 cans of BTZ Hairspray at a 4 for $30 dollar price. All kinds of issues. When entering a new card it would not change the expiration date after trying 6 times I gave up and put in another card it it accepted that expiration date, so I finally was able to get the order to go through but they kept saying that the store did not have this hair spray, after I had called them and told them I was trying to order 4 cans of the BTZ hairspray and pick it up at their store. She said they had plenty. I also called and was on the phone at least 30 min with one of your operators and she told me to go out and come back in and the order would straighten out but it never did and would never let me update the expiration date! So that is why my 1st card would not go through! I was online and on the phone over 2 hours trying to order this hair spray - absolutely insane!!

I absolutely love shopping at this location. This is my first shopping experience on the app and it was very easy. I prefer to go into the store because of the wonderful staff at this location. They are so friendly and engaging. They are always willing to help with whatever you need. When I shop this location it’s like I’m going to visit friends. Not pushy with upsells which makes me feel comfortable and not rushed, this allows me to explore and I always end up spending more than what I came in for. The staff truly makes the shopping experience fun!

How many times am I going to have to get excited about my items that are shipped to only find out much later ...all out of stock!! You will not be charged!! However on my orders page low and behold all shipped... all items displayed... shipped to me it says with shipping tracking right there.....nowhere does it say items are no longer in shipment. As a matter of fact there’s a hyperlink to buy it again.....have to search around when items don’t get delivered to realize there are no longer available. I called about another order and have yet to receive a missing item ... and for some reason one box was returned supposedly for bad address or something when it’s the correct address everywhere...now I have to call again. Frustrating and you need to workout the kinks.. I don’t think I’ve been charged in the end for the unavailable items but I will be researching because nothing makes sense and it makes me uneasy now.

This is the most glitchiest app I’ve ever downloaded from the App Store, which is saying a lot considering I have been an iPhone user since their first phone. Lol Good lord this thing is bad. Screen freezes randomly. You add things to your cart, go to another screen and continue shopping… cart mysteriously empties. Who has time to research item, ingredients, read reviews, select a product and then it vanishes in the cart. I was adding several items and can’t even remember all the stuff I added. Then I get to the part where I’m like ok maybe I need to create an account and can’t accumulate a cart without it. Nope. The create an account screen comes up and then vanishes. Closed the app several times and it does the same thing. Sally’s isn’t ready for online/mobile yet. Stick to brick and mortar and die off like all the other retailers who couldn’t cut it with online. Hope Wall Street shorts the stock into an oblivion. 🗑️

I have to click on the “remove from cart” option and the “yes” to confirm multiple times before it decides to remove the item. Sometimes I have to restart the app for it to work/remove the item. Also the “save for later” option doesn’t work at all. I have an iPhone 12 Pro so my phone definitely isn’t the issue, and everything is updated. The “try it on” option also doesn’t work anymore, but when it used to work the colors never showed up the right shade anyways. All around I love the app, it’s easier to use than going to the website every time I get hair supplies and I can browse as I please and it’s not like I’m always trying to remove items from my cart, it’s just kind of annoying.

I love going to Sally’s, the downfall is that I can never leave without spending a ton of money! Most of the items you can find a lot cheaper elsewhere! Unfortunately the other stores don’t carry some of the products I use religiously.. Customer service at the Sally’s in Pompton Plains could use some training in kindness, especially the older woman (possibly the owner or manager) that works the register at times. She definitely needs an attitude adjustment!! As for the other employees, they could use some product knowledge training.. Every time I go there with a hair issue no one has a clue how to help me! And god forbid you need to return something, it’s like you have to bend over backwards to get your money back! Oh and make darn sure you have the exact credit card you used to make your purchase or you can forget about getting refunded in any way, shape or form!!

I’ve been trying to order using this app for days! No matter what card I used, and they all were well funded, it wouldn’t process the order & kicked me out. Did the same thing on your website. THEN, I tried going straight to the source. I called my Sally store to place the order over the phone. GUESS WHAT? The stores and the app are not connected! I wasn’t able to pay over the phone because that meant the person with whom I was speaking would have to gather the items, leave the store & deliver them to me herself. And I’d lose my online discounts. Sally Beauty stores have never been more than industrial, basic, spaces with minimal staffing. It’s also obvious the stores are severely under-funded. If you can’t take care of your stores & staff, how stupid of me to expect you can handle e-commerce, much less communication.

I submitted an order on May 6, 2020, there were 36 item and I only received 3 items. After a week I decide to call CS to find out we’re the rest of my order was. After an hour of wait for somebody to answer, I was told the rest of the order was cancelled because the items were out of stock. At no point did I receive a notice of the rest o f my order being cancel. I went back to there website and added the items back on to my cart and they all showed availability for more then one. I believe somebody at the warehouse is not doing there job and is just cancelling orders. I called back to tell them the items show there still available and the CS said yeah we re stock weekly and at the time you order they were out of stock. I order exactly a week from today. CS was no help at all, she didn’t even offer to help me resubmit the order for the items I didnt received. Very poor customer service.

I was and enticed by an email from Sally….to get 15% off if I pick up in store. Seems easy enough. Follow the received email and shop now. WRONG. After calling customer service….figured out following the Sally beauty email with my email and name doesn’t make me signed into my account to receive the discounts noted in the original email. Fine. Email should read…..want this deal…sign into your account. (Easy …I can follow directions.) After my call to customer service- I decided to download the app On the App….. I was able to save my $5 for soon to expire rewards and received free shipping. Great. (Not sure why I even continued to place my order.) But I did order. The original 15% I was hoping to save for picking up my order Still did not work. The store I want to pick up at - comes up. Then nothing happens to direct me to my completed order showing ALL discounts. Wasted SO much time and still NO discount of 15%. I do enjoy going into MY store and chatting with the girls who give fabulous advice. Thought it would be a great benefit to go in Sally Beauty and save a few dollars. Cut my losses and ended my frustration. Still not sure why I still ordered. Bait and switch…..ultimate frustration with no true explanation. Technology is useful…..when it’s applied appropriately. DUHhhhhh

Every time I use the Sally’s website I run into issues. One of the issues is when I’m changing from in-store pick up to delivery or vice versa. I get pop-ups that show the change but the change doesn’t reflect what is in my cart. Then there is the issues with the Sally’s credit card. Mind you there is no outstanding balance on it, it is always declined. I was told to call there home office. I did and they found that it was on a freeze mode, I don’t understand why, but they supposedly fixed it. Not the case! I tried placing an online order this morning using the card and that won’t go through. I had to pay it through my PayPal account that went through. I give up on their credit card. I’m cancelling it. This has been going on better than a year now!!

Ordering from the website is very unreliable, most of the time impossible. Because of that I downloaded the app, which is some how worse. According to the app, no stores ever have anything in stock, and in my last and final usage of the app, I ordered for pickup, and after spending an actual hour trying to get past the constant “out of stock” notifications for things that initially said “in stock”, my items were sent to a store I’ve never been to several states away from the store that I actually set it to. I double checked and I did set my store correctly, the app was wrong somehow. I don’t know what went wrong, but whenever that store opens, I am canceling my order. Sally Beauty price gauges everyone and provides subpar quality items. I will not be dealing with this company or their god awful app any further, and I would high encourage other to do the same.

Every time I use this site to purchase anything it will not accept my card for payment. There’s normally a decent gap between ordering online because I usually just go into the store. But when I shop online and go to pay it takes me like 15 minutes to check out because of the hassle of it may taking my card. I always have to go through Apple Pay WHICH USES THE SAME CARD. God forbid my card expires and I have to update everything at the same time. Plus when I applied for a credit card it said I could A. Use my card immediately and B. Had a coupon for $20 off my purchase. When I went to check out I saw the -$20 at first but then when I went to pay it disappeared and went back to the regular price and I had not access to my new cc info to use it, and conveniently the site was down at the time.

First, I was using this on a mobile app. Everything seemed scrunched up on the screen - so that you couldn’t read or see everything the right way. My biggest problem came to checking out. If something was wrong - it didn’t tell you what was missing or wrong. It just indicated that something was wrong. You had to figure it out. For example- my gift card didn’t have the right amount of the total. Instead of letting my gift card pay what it could and then ask for another payment form for the rest - it just kept rejecting it. I tried to put a 2nd card in and it rejected that too. So, I finally just backed all the way out - deleted an item and finally it all fit on my gift card. It was a major headache.

I love Sally Beauty. I’m normally in in-store shopper, but with the current crisis, I’ve taken to online shopping. That being said, this is more of a time than any to make sure that your app is working properly. This app is so frustratingly glitchy that on multiple occasions I’ve just given up on my purchases. The amount of times I end up having to close and reopen the app is crazy. Deleting things out of your cart is a hassle, browsing products is difficult unless you search through their categories, reviews glitch so often so you end up reading reviews for one product that you previously looked at when you’re looking at a completely different product. Overall I’m super disappointed with the app. I expect a lot more from an amazing company like this.

I’ve order online before. But for what ever reason, the website was changed to a more unfriendly website. I figured out that I couldn’t put an address in for shipping and/or billing at the order level. You have to have you shipped and/or billing addresses already saved in your account. It also takes a minute or two to save it. If you are not allowed to input a shipping address when you’re placing an order then there should be an error message that says so. I hate websites that don’t explain to the end user what the problem is.

I called customer service today for an on-line purchase I was making. My on-line account was not allowing me to sign in. I was also using a coupon for signing up for text messages as well that was not applying. Agent was very helpful and also helped me look up my previous purchase to see if my item I had purchased still had warranty. I’ve always have had great customer service at the Balboa location and I’m always pleased with the quality of the items I have ordered.

Took me all day to place a 2 hr order - finally went thru and sally cx’d the order. Spent 40 minutes adding back the cart with customer service. She was very nice - no kind of offer of small credit or even a $2 brush or mixing bowl for the hassle. She agreed the site is not user friendly - neither was the app. I have a loyalty card - invested time and energy with colorists as well. Getting the email resent from them took 3 phone calls yesterday … don’t blame them … if a company is an online retailer in any industry … it’s 2024 and if I hadn’t invested so much time … would have gone to Ulta. BTW: 2 hr time window delivery must be placed by 4p local. Guess tomorrow it is. My local Sally’s didn’t have the items I needed and in CA - rather pay a tip than spend 10 in gas. Ugh! Hoping the colorist recommendations are solid.

1. They bill you separately for each item that you purchase. So if you check your bank account you will see 15 different transactions. 2. When you go to see your past purchases it doesn’t show you what you actually paid for the item because it doesn’t take into account how much you saved with your coupons. So when you want to cross check each item that was billed to your bank and what Sallys has— you will not know what you paid for what. 3. I had to keep emailing them to tell them that they were not adding the points to my account even though I was purchasing a lot online due to the Pandemic. 4. Prices online are Much higher than at the Sally I used to go to in person. 5. I bought a box of gloves. Was billed. Waited a week. Then I got a refund. Then it showed that the order was CANCELLED. I did not cancel it. If the item ran out why did they let me buy it. Or why not just tell me in an email “sorry, the item ran out”. Instead of a random CANCELLED. 6. It’s been three weeks since my purchase and I had two UPS tracking numbers. I received the package today and there are three boxes of gloves missing. Why??? Why does it say items were shipped? And DELIVERED? I am missing items!!!

My Sunday was ruined because the website on Google kept trying to recommend I use the app the last time I tried to order. I downloaded it today to order hair dye that I needed for today and unlike the website, the app DOESNT tell you when a store is closed and still lets you process an order. It was super glitchy and loaded extremely slow trying to navigate the app and I spent my afternoon waiting for my order to arrive. When I checked Google, it ended up saying that Sallys was closed. You also can’t access customer support in the app. I went online to cancel it and they told me (which at least they were nice and helpful) that it can’t be canceled until tomorrow because the store is closed. Just go to the store in person or order somewhere else.

I love shopping at Sally’s. I always have a great experience in store, but the online is always so hard. Sometimes it takes me an hour to check out because of the site. It crashes, or doesn’t register information so it has to be put in again, or the payment processing will just keep spinning. At first I thought it was my Wi-Fi but everything else works fine. It’s every single time I use this site. Not to mention that every other order comes in wrong. I ordered red dye last month and got some blonde boxes. Yes, easy to exchange in store, and friendly, but defeats the purpose of ordering online for the days that lack of mobility keeps me at home.

I log in just to get a blank screen. When I do get the products to come up and add something to my cart, the whole cart deletes if I search for more products. So I start over, have to search through products again to add to cart, and again deletes everything. I finally gave up with this app after 20 minutes of trying and pulled up the site on my laptop. There was a sale 4/$20, I assumed it would be any 4 products included in that sale. No it was for four of the same product, who needs 4 bottles of the same product unless you’re a hairdresser. After reading these reviews I really regret ordering online, as it seems many people are not getting their orders. I can’t even get logged in to find my order.

I like that the app is user friendly and intuitive. It helped me with the things I am going to need to get started to do my own color dye. It will be awesome if the app has a color palette virtual consultation. So, you can put a selfie with your actual color and how it will look with the new color. Also, it can integrate recommendations on what products to use to get the best of the look you want. (Of course you can always use a disclaimer to avoid liability and to clarify that the buyer is responsible for the products they pick and buy)

I love the clearance and discount specials. Sally’s has really so much to offer for natural hair care, especially if you’re a curly girl. The curly girl products are usually more expensive than most natural hair products but I find them on sale a few times a year. The most recent “buy 2 for $12” was a spectacular special. I was able to stock up for the next 9-10 months. As a Sally’s shopper I always check the clearance and discount items to see if they have curly girl products. It’s definitely worth the time.

This app is aggravating. While I appreciate the ability to “try on” the hair tints before purchase, the app itself functions poorly. For example, when hair tints, should you choose to pick a specific item to view, there is no way of continuing to shop the hair tints. When you press the back button, you are sent to the home page. This makes comparing products VERY FRUSTRATING. Also, the cart doesn’t update well. The feature to remove an item from the cart was not working. It did work when I subtracted the quantity but would not let me just delete item. Also, I would continue to shop and come back to see the item back in my cart. Finally, I closed the screen for a moment to look at a text message. When I went back to the app, my cart was empty.

Anytime I tried to place an order through Sally’s it kept saying “could not process payment” even though every piece of information was correct and thoroughly checked as I had to re-place the order multiple times (never ONE worked). Yet for each time I tried and it says it didn’t accept my order it still charged my card each time draining my entire account as it was a large order amount. Now I have 0 funds until my bank can dispute it (in 3-5 BUSINESS DAYS!) and 0 items were actually ordered…No app or website (as that was also the same issue) of a company should be that difficult to place a simple order. After a LONG work week to finally place a self care order I literally feel ROBBED.

I’m SO Frustrated every time I use your app. When placing an order it takes forever to get the next button to not be covered up by the “dial” pad. For every order I’ve placed. I’ve quit and ordered from Somewhere else times 10. Please get with your app developers to get this corrected. I’m using an i-phone. Also there’s a bundle deal which did not work. I paid and extra $4 and didn’t get the free bowl, color brush or step 1. Not a happy camper!

Extremely disappointed with Sally Beauty's online ordering experience. I was eagerly looking forward to trying their same-day delivery service for some much-needed self-care supplies. However, my excitement quickly turned to frustration when I was charged three times without any order confirmation. To make matters worse, it was only after calling customer service that I found out they don't accept unemployment cards. As someone facing financial hardship, this was a significant inconvenience. While the customer service representative was kind, it doesn't excuse the company's lack of transparency and the hassle it caused. Sort out your payment system, Sally Beauty. 0/5 if i could or -1/5

I received a coupon in my email, went to Sally’s to make a purchase and was told the coupon had to be in my account in order to use. I verified that the email I received the coupon matches my account info. They told me I had two profiles neither had the coupon. They proceed to tell me they can’t scan the coupon even though there is a scan bar on the email. Then I go home very frustrated and download the app and there is a coupon. Please pull it together, why send emails with coupons if they can’t be used. Tell us to only use the app. This would have saved me some embarrassment. There is no place to report issue in the app. Which could have saved you this embarrassing review.

It won’t let me check out, no hint as to why just has the button darkened. Wont let me order a specific item though I called the stores in my area and they all have the “out of stock” item. Wont let me simply ship my order to my house. I vote you change the app back to the way it was when you didn’t have to select a store and if you’re gonna do the ship, pick out, or two hour delivery let the person pick those options FIRST before forcing them to choose a store. I’m ready to throw my phone I just want my freaking hair care products I’ve used this app for years with no issue what’s y’all damage now? :/

I have tried to update my correct shipping address online when I place my order, personally at the store, today through a phone call to customer service when my order was not delivered to the correct address and I thought FINALLY it had been resolved. But no. I just went online to replace my order and physically went into my shipping address, saw that it still was incorrect, made the correction, placed my order, only to see in the order confirmation that Sally’s STILL had my incorrect information for my delivery address. What does one have to do with this company to update their address and get their delivery??? If anyone knows, please let me know so I can correct it.

our local store was "temporarily closed" and i really needed to redo my hair. they told us to go on the app so i thought i would try it. i ordered all the stuff i needed. BUT it's not clear when it will get here and how to track. it gave me 3 different shipping tracking numbers and i'm so confused. i hate it. it's not clear and it says it won't be here for another WEEK. it's already been a week. so i'm very disappointed. i don't understand why it's taking so long! it said 2-3 business days but i guess that's 2-3weeks instead!! i'm very upset with this purchase. UPDATE: i received one thing from my order and i have to wait 2 more days to get the rest?? i ordered all together ! the store has opened and i can't believe i just waisted money and time.

I placed an online order & the store is closed during normal business hours with a sign not saying a return date even. I’m highly by the entire experience being so unprofessional here. I called the 800 # listed for customer service and they weren’t able to assist me, because for some strange reason they had to contact the same closed store supposedly before a refund could be issued. He supposedly couldn’t find any supervisors for me to speak with either. So instead of trying to make up for wasting my time & gas money like a normal business; they refused to even give me a refund! So, I’ve filled a report with BBB to fight them stealing money for items that I couldn’t have possibly even received!

I think Sally is great, but the app, not so much. There’s a LOT of lag (for the record, I have a brand new iPhone and the latest OS, not even a quarter-filled memory, consistent LTE and WiFi signal, so it’s not my phone). Adding items to the cart takes forever. It’s easy to end up with twenty of something because you can’t tell if it’s taken your tap or not. It’s hard to see some item photos; mostly because they are too small. Trying to move things from your cart to the Save For Later list doesn’t work. Please, PLEASE do some usability testing on this app. I want to like it; it is probably going to frustrate casual users too much to use.

This app rarely works correctly, and when it is working properly it’s sluggish and buggy. When i click on any categories to view products it says “Sorry, something went wrong try another category.” but, for anything I click. It’s been like this for a week, I figured there has to have been an update by now to fix it but no. But even before this the app has always bugged out like not updating the My Store, or randomly not adding things to cart/erroring out. It leaves products out if you change your view from price

I have a 5 star rating for my order experience however, I was unable to order some nail tips that I needed because the website would not allow them to be shipped. They were on clearance, I’m not sure if that was the reason but it was a bit upsetting. I live almost an hour away from the nearest Sally’s location, so picking them up in the store will be difficult for me.

Years ago, I was recommended to Sally's by my hairdresser. She would say how much money she would save using products that were similar to named brand items that were much more money. I have been using Sally products for years, and I love that you earn rewards with your purchases. I’m constantly getting money that I put towards my purchase, and I always get free shipping. I highly recommend Sally’s to anyone who loves their hair, but also loves saving money.

I tried to place 3 orders yesterday and each was cancelled. The customer service rep said it was an issue with me, but it was 3 cards used and I know it was not on my end. He finally said it is a system error and to keep trying. I tried the next day and I was double charged this time. Items are so slow to add to bag every time I use the app. It also says available on items to fine d out upon checkout, they are not and I have to start over. Hopefully the issues get iced. Makes me not want to order when I spend 24 hours trying to get a few things.

I haven’t ordered for a long time so they had my old credit card and old address and everything so I call the 800 number for someone to help me they couldn’t help me I tried to put my credit card and the way they have the year expiration date on the card I was trying to put the expiration date by the way they have it on the app it’s like weird I never saw that before I mean sometimes you do you know they try to make things easy but it’s not easy and then I had to do it about three times to get it right Thanks

I love Sally’s, I appreciate that there’s shipping and delivery options. My only complaint is that the app lags and glitches so much. I just had to make 5 attempts for an order because the app kept glitching when I went to place an order it would go back to my cart without placing the order. I almost gave up on my order, but tried one last time and it finally went through. I’m sure I’m not the only person frustrated with this and could result in Sally’s losing quite a few sales. Please fix the app glitches.

I don’t mind ordering online the chemical capes that I need but it would be a whole lot easier if you would stock your stores with the items that we know we need as hairstylist an salon owners. When you don’t keep your store stocked, we turn away customers, and that is potential money lost for us, and as this is our only income, it can potentially produce a catastrophic effect on our business. Thank you

I placed an order over a week ago and nothing’s even been ship despite it saying they ship the next day. No confirmation, no tracking nothing. I should have received my order by now. There is no way to cancel and order once sent either. There’s a way to click on refunds but when I click on it it says I can’t bc my items haven’t been delivered yet. What a waste of time. I’ve emailed customer care 3xs and haven’t heard back yet either. Never purchasing online ever again. Just go to their store and get your items IF you absolutely have to. Going to be looking for a new beauty supply store now.

Just wanted to say that I worked with KAYTLIN and placed an order online. She was excellent, very thorough, as well as very patient! An item was out of stock and even though I could not order it at the sale price and they weren't able to give a rain check due to new company policy, she made me feel better about missing out on the sale price of the item by giving me a discount on my total order placed today.

I’ve tried numerous times to shop using the app. As soon as I pick a category, nothing shows up except “Sorry. something went wrong, please try another category.” I cannot get ANY items to show up. This has been happening well over a year and numerous app updates in between. Get your act together Sally. Your app developer isn’t doing their job and the app is annoying.

Spent forever trying to place an order on the IMPOSSIBLE app. Finally placed it for the “awesome” advertised free 2hr deliver. After wasting all that time I never got my order and didn’t realize it had been cancelled until hours later. Had to go in and completely reorder everything. I’ve now spent probably 4 hrs trying to place an order that should have been convenient from home…store is down the street. Should’ve just gone. Teaches me to try to stay home on my one day off I guess 🙄😑