Schwan's Home Delivery

I have wanted to write and tell you how unhappy I am about the way we order on the internet every time I finally have to go to the person who orders on the phone for me. I can never get the place where I can just go and shop. I have been a good customer for about 4 years. And it is getting harder and harder to order online. I also am unhappy about the way you discontinue the items we really like without notice. Another thing is how highly spiced your items are. Don’t you know that older people are most of your customers and we cannot digest highly spiced menus. Please clean up your act so I can continue to shop with you.

This review is not for the app, but for the service. super disappointing first order with you guys! First there is only one day a week in my area to choose for deliveries. Fine, I’m in a rural area I can understand that. So I place my order with a full weeks wait for delivery, on the day of scheduled delivery I get an email that delivery date has been change to two days later. Call customer service to find out why it was changed and they assure me it is loaded on the truck and will be delivered that day & that the email and app were both wrong. So I wait all day, you guessed it. No delivery. So I wait another two days to when it was supposed to be rescheduled to. Finally comes at the end of the delivery window but two of my ordered items are out of stock, no notifications, no emails, no communication whatsoever. Mind you, I have the app, text and email notifications enabled. The driver was about the only good thing in the whole experience. He also told me that one of my out of stock items has been out of stock for two weeks so I should have never been able to order it it the first place. Seriously what is wrong with your systems that you are letting people order stuff that has been out of stock for 2 weeks and your customer service can’t accurately tell people when and why a delivery has been rescheduled?

I have been a customer for 20+ years, as my mother was before me. But that may be coming to an end. It seems that most times I review Schwann’s foods individually, I am asking that the sodium content be reduced. I’ve been pleading for years with the chefs and nutritionists: PLEASE REVIEW AND REDUCE SODIUM CONTENT ACROSS THE LINE OF PRODUCTS! Most of the prepared items would put even your average american diet eater in a HBP emergency. Really, no flavor would be lost…and most products would be much better, much tastier, much more palatable and overall improved, if the sodium were reduced BY HALF. Plus, Schwann’s would keep it’s faithful customers and likely gain many more. I have never received specific feedback and do not know if my … and many other customers’… comments, specific to sodium count and over-spicing, are even read or considered. Your nutritional statistics are UNHEALTHY. With this generation’s focus on and need for better nutritional health, responsible food production demands that Schwann’s take action. Sure, convenience and freshness are great, but unfortunately, the lack of basic healthy nutrition in half the offerings (the prepared foods, coated meats, etc..) outweighs the benefits. Thank you if you have read customers’ comments, considered them, and acted upon them.

I love Schwans I love everything that we order from there. I know it’s hard to get employees. It’s also unprofessional and hard for us to tip them. They need to be able to be tipped at some aspect in the check out and what’s up with the AARP you can do that one time I’ve been ordering from you for over 10 years so that makes me eligible for a long time and you still won’t give any kind of discount or except benefits from any other format and also what happened to all the points I haven’t seen points on my account for ever it was better when you just ordered and you had stuff in stock because every time he drives here. There’s nothing that he can read online and there’s nothing that he can see that I’ve already ordered online and then you’re out of almost and also please put somewhere in there to tip your driver you’ve got to have some better people built your app and this new name is absolutely stupid by the way You have to have enough years to find incredible Marketing agents the list just kills on anon anon and I am just really disappointed. I don’t want to leave.

I have been a faithful happy customer for approximately 5 years! The food has been top notch high quality & very tasteful on the ones that you seasoned. I am of advanced age of 62 young 😉 and we happen to like your seasoned meats & grilled salmon & the pork chops are to die for. So please keep seasoning! There’s only been a few times when I’ve ordered an item looking forward to getting it only until the driver to tell me that you just ran out… but then offer something else on his truck… and in those 5 years is when a driver has forgotten a couple of thing’s but when I call guys you promptly turn the driver around to retrieve the items or item. So your customer service is fantastic. And your drivers has always been respectful and polite! I don’t write many reviews but I just had to give you a pat on the back!

I am surprised at some of the negative reviews. I think some people expect the same variety that they can get at a big supermarket in n a small truck. If you do not like salt, there are other options. As a senior citizen, I have been a customer for almost 30 years and have been able to purchase items that fit my diet. Yes, there are products I wish they had not dropped like sugar free ice cream, but they are a business who is trying to make money. Their trucks can only store so much and are not here for each individual’s tastes. There are things Schwan’s sells that I can not get at the grocery store. I love the service.

I love the way you went up on your prices, then put a dollar off, on sale! Prices are getting ridiculous! You don’t have yogurt type ice cream any longer! I used to get coupons in the mail! Not any more! What’s the problem? I have nothing to order. I’m lactose intolerant. The quick meals, would be nice, IF they were good! I tried the fish, the spaghetti, really don’t care for any of them, except the sweet n sour, which has too many peppers, hard chicken, so I’m at a loss, as to ordering! Beef tips n gravy aren’t bad, but really expensive. Add to your menu, but keep the pricing affordable. Your veggies are great, as is your chicken.

You have changed my vanilla flavor from #251 to #250. I have been a loyal customer my entire life, as has my family. One of the things we always talked about is how Schwans vanilla is the absolute best. That is what made us loyal customers. I have been on auto-delivery for roughly a year now, buying a gallon every two weeks. And suddenly, out of the blue, you think it is acceptable to change my favorite flavor without my consent? Did you think I wouldn’t notice? I eat your ice cream every single day. Even before the ice cream hit my tongue, I knew simply from the way the spoon cut through it that something was off. My tongue confirmed my fears a moment later. To say that this is unacceptable would be a tremendous understatement. I have canceled all my orders, and I am telling my family to turn your truck away should it ever dare to enter our driveway again without the correct vanilla. Which corporate bean counter thought this was an acceptable way to treat your loyal customers? I even bought your overpriced salmon fairly regularly just because it was convenient. No longer. Frankly, I am curious for an explanation, but that is not enough to rectify the situation. I want my vanilla back.

I’ve been a loyal customer for at least 3 years now, plus around 15 years ago I was also a loyal customer for several years. I’m leaving. You discontinue too much of what I enjoy. This started back before Covid and Biden’s administration that makes things hard to obtain. I get that. But give us notice. Plus I feel sorry for the poor employee that comes to my home and has to say “No we don’t have that either,” to most of my list. I’m going to have to just shop at my local stores now. It’s a shame. Notice is what helps. If it’s mo longer available than give us a heads up or get substitutes. More choices. It’s a shame because I always loved Schwann’s.

I absolutely love the food presentation and freshness is always great!!! being a single mom of six kids I have to buy several items to make one meal it would turn to amazing if you had larger portions for big families. There was a couple time food was freezer burnt but customer service handled it without any issues… prices are crazy high yes and it’s difficult but the food is amazing would shop more if prices was lower this is a treat to my family some ppl go out to The restaurant we ordered from Schwans

Just downloaded the app this morning. I looked over at what everyone was reviewing and I can’t seem to find the issues. The app works perfectly fine for me... if your new to Shawns yes they are a little more pricy at times and there maybe foods your not a fan of but it beats going into public to shop! I love their meal ideas and our Shawns man Steve is the best! He suggested we start preordering so that we can reap the benefits to ensure we get our favorites and also get all the points and rewards! I can’t find a single thing wrong with the app... that’s why I’m giving them a 5 star!

I recently deleted my account because, 2 things, truck doesn’t deliver any more and second, my last order was not delivered on the day it stated, I called and was told it was not always on that stated day, but it Always had been so then I talked to someone that looked up my tracking number and said it would be delivered such a nd such a date , which was not correct because that date was Sunday, so I called again and was given another date. finally I got my order only to find it was not packed neat & orderly as always and also had packing that was two colors like it had thawed and refrozen. The food did appear to be ok, but what a hassle. I miss buying from you and would like to join again and hope I won’t have these problems again. Thank you, Jo Ann Jewett A customer for many years, 20 years or so in AZ and now 20 in NC.

For the amount and prices and taxes and delivery could get better deal at local grocery store. Other than that the app loads find and have a category section when doing a search for items. Maybe add a zero Sugar or salt free section for the people with health issues who is upset about the amount of sodium they're intaking. They do have number listed for help which is good got to tap on few areas in setting to get to it I think.

The lady before me that is also disabled said it all for me too!! My complaint if you want to call it that or maybe a suggestion is a better word would be to LOWER YOUR PRICES AND LOOSE THE SALT SHAKER!!!! Larger portions when you have single serving items so we don’t have to fix 2 of whatever it is. I know things are expensive but look for those of us on Disability our checks are just not enough to support your prices We love you guys and hate to leave you but y’all need to help us disabled ones out a little. Thank you. I hate to sound grimy but I’m only telling you guys this for your own good.

We ordered expecting delivery the next route day. The delivery wasn’t made that day and when I called customer service the first time I was told the delivery person had two deliveries left and mine would arrive in a half hour. Two hours later it hadn’t arrived so I called again that person told me the order was definitely on the truck and would arrive in one half hour. 2 hours later no delivery so I called again and was told that my order wasn’t going to be delivered for two weeks. I explained that if it wasn’t delivered the next day I would cancel the order and be done with Schwan’s. To their credit it was delivered the next day. This isn’t the Schwan’s service I have experienced in the past

I had high hopes for doing business with you. Alas, I made several orders, only to find out you cancelled many items AFTER confirming you had them at the time of my order. I never would have squandered my first-order discount for 3 or 4 items. By the time you finally shipped my food, weeks later, you had run out. It was only after you shipped that I found that out. Besides that, your frozen fudge pops are terribly low on flavor. Are you sure they’re chocolate? Whole experience was very disappointing. Each of the three times I tried to order. Mojo

I have been a Schwanns customer for several years. The app is bad the old app was better. I need a delivery receipt, I used to get a email receipt, now I am told that has been discontinued, my delivery has been changed from a different city . My new delivery man hand led me a bag and said my order was complete with one exception ,however I was short another item I ordered 2broc and cal and only got 1 . Was I charged for or two? I emailed a question and was told they no longer answer emails. This company must have changed management. Not the same company nor the Same services .

I love the French toast sticks but you have changed them now they have to match cinnamon on them but I am going to try one more time to see if they any better I hope they are better I really like them I also look forward to you getting back my favorite ice cream the summer dream orange ice cream I just can't enough of it I buy a lot of it please don't change it it's amazing just the way it is

I also am not happy with sone of the Spicy foods you offer. I have crossed several off my list as “ never buy” because of the spice in the food. Like another customer said “ us old people can not handle spices , hot , pepper or anything like it on our food and I am sure most of your customers are elders ! I enjoy and appreciate your food and service but please take the “ hot” out of some of your foods ! In all fairness you do have excellent foods ! TAKE THE SPICE OUT PLEASE!!

I don’t like the idea of no dates on food, or where it comes from. I order your meat loaf & potato’s only ate it twice both times has stomach issues, also I had 1 beef Patty with cheese again very disappointed. The ice cream cups were fine along with the broccoli: The delivery was fine & the person that delivered is Great just your product isn’t like it used to be. I will give it one more try, but can’t afford to throw my money away on food I’m not satisfied with and can’t eat. Thank you for your time.

So far I am impressed. All the food has been delicious. My delivery was on time and delivery person was very respectful. For those looking for lower sodium, this is probably not the food source for you since it is not geared to those with health problems. If you have a large family maybe Costco or Sams would be a better choice. For a widow, retired RN I am very happy with the food, portion, and variety.

Schwan’s has amazing food! I have been ordering from them for over ten years. It has been hard lately with inflation (i.e. our government blowing money left and right causing prices to skyrocket), but when I can order I do. To all the people complaining about sodium content…it’s a PRESERVATIVE!! Make your own food at home with whole food if you want to control the salt content. Geez.

We are retired and live at 3 different locations during the year. Why not allow me to change the delivery address on the app? Also, I would like to buy a gift certificate and have the Schwan’s truck schedule a delivery for the gift recipient. Could this be done on the app. Good food! Don’t mind paying a higher price for quality products! Thank you!

I have got schwans for probably over 40 years on and off changing when we moved to different towns. We have been a customer now for about 14 or so years. We love the ice cream especially the new flavors. I miss the yogurt with the strawberries and chocolate bits. We buy mostly the vegetables besides the ice cream. We love the green beans and broccoli. The small packages are great for three people. The French fries and chicken Pattie’s are great. We also love the small one person meals. Spaghetti, Turkey, sesame chicken encrusted fish etc. Love your food. Use the app all the time to order. Shows when something is out of stock. I prepayand he drops it off. VERY SATISFIED WITH EVERYTHING WE ORDER. KEEP UP THE GOOD WORK BUT CHANGE THE NAME BACK

You can change day of delivery but not the time of delivery. My work schedule has changed and need to change time. Told last driver he did not change it. Tried the chat feature. Get someone who can understand English! You can tell by what they type they cannot read English. Also tried calling company that was a waste of time as well. So I guess I am done with this company. Don’t need my food sitting outside.

Refuse to use the APP as there is no way no go back one step to see the page I was viewing once I selected an item to look at. I have to go thru all the categories and try to find the section/subsection I was viewing (if I can remember it’s name). It’s just easier to use the WEB where I can just hit back and not waste so much time to get back to where I was … with the APP, I get frustrated trying and just close the app with never placing my order.

I’ve been a Schwanie for years..started back in the nineties. Excellent products but you have to try for yourself. Read the reviews, pick higher star items and best quantity for your family. The mini pot roasts are great..flavorful and lower calories. The potato nuggets allow for portion control. I love the microwave brownies..Delicious corn! Makes for fast and tasty meals.

My mother and wife were long time fans of Schwanns. After they died, I lost interest in continuing but my daughter in law gave me a package of Chicken Florentine during this COVID crisis and I was amazed at the quality of the food. Practically every spoonful was packed with a large piece of chicken. The flavor and sauce were outstanding. Truly worth the price. Needless to say, I downloaded the app and I’m a customer again. Thank you, Schwanns!!!

The app is completely broken and not usable to place orders anymore. I have an iPhone 11, latest iOS 16 software installed, every single other app installed runs the Internet fine, loads within seconds. Schwans app has the loading icon as soon as you open the app, and takes over 30 seconds to just load to the main screen so you can shop. I’ve turned airplane mode on for ten seconds then turned off to “reset” my phone, I’ve tried wifi only, cell only, it’s the same. You guys need to FIX THE APP. It is YOU, not me .

We so appreciate Martin, he always has our order! or will make sure he has it for our next delivery, what a great young man! Hope to keep him in our area for a long time, He’s always happy to see us, always makes us feel like family, very happy he is apart of our Community... Sincerely Miss Kim an the office of Dr Dan...

I love most of your products but the sodium levels are very high. I am a senior with high BP and can’t eat many of your products. We can always add a bit of salt but can’t take it out! Also what is with the broccoli? How about putting asparagus in some of those creations it would be a pleasant change and would go well in some of the alfredos!

This review is strictly about the app itself. Not your service or your food which is actually pretty great. Please invest some time into making a quality app? This is just a wrapper for your website and it functions poorly. There are times when I attempt to add things to my cart and it does not work. By contrast, I open Safari and place my order quickly. I realize this is not where you may wish to invest your dollars but this is the future of the supply chain process. Meaning if I cannot order the food via the app you will have less customers due to the perception of the quality of the app, as it is customer facing, reflecting on the quality of the business overall. If you prefer not to invest in the app, then consider removing the app from the storefronts. No presence is better than poor presence.

I'm disabled and with CV19 still a threat going to the g.stores here, Schwann's is the best possible All-Around solution! With the best ice-creams on the planet they also have the best veggies selected right from US producers that are brimming with nutrients and pop with flavor! My delivery person T.J. (Hamilton, MT reg. Route) is kind and respectful which is very welcoming too. A win-win all around, best of all they take EBT

This is the third time in a row that I’ve not had a delivery on the scheduled date. I have called the other two times and complained that has worked well I see. Is the date just a guess on the delivery date? Do you not a good driver pool to make all deliveries and pick and choose the deliveries? Is there a limit that must be made to lock in the order to make sure you get a delivery? Could someone explain this please. Thanks for the help with this matter. If you do get the product it is good but not sure it’s worth it anymore.

I’ve been buying from Shwans because of the Covid 19 came out. Have a big problem with delivery driver not showing up on delivery days. I usually order over $200 worth of produce but for some reason I see him drive by and not return with my order. I have found they have great stuff and not so great just depends on your tastes. I can’t count on this guy showing up so I’m dropping them.

I am of a family of four, Schwan’s is the best way to get absolutely delicious food at home. The prices are perfect some people aren’t looking at the gas saved nor the convenience of not going out to the store. Everything is as it should be don’t change ☺️

For you who complain about the high price of food, think about this. Do yo have any idea what that truck costs and how much it costs to run and keep that food frozen? And how about the packaging and shipping shipping? How about the storage until you decide you want it? And how about the family he has to take care of? I think we would all agree that Schwan’s is quality food, but it is not the food we are paying for it’s the service of having it brought to your door. So enjoy your meal and forget when it cost ten cents for a quart of milk or a loaf of bread! John Labrum Lynden WA

We have had several delivery people. All were courteous and helpful. My favorite is Jack. I loved his humor. I still miss seeing him each month. I have stayed with Schwan’s for over ten years. I love the convenience of the food coming to my house. The individual meals are tasty and filling.

I’ve been using this service for years. Also been watching the quality drop considerably since about 2020. Prices up, portions down. Poor ingredients make bad food. We don’t even bother to order the pizza anymore because it’s so bad. So they introduce the new name “Yelloh” with a new app that I can’t even log into. That’s probably the sign that I need to discontinue my relationship with them.

I have been a customer for over 3 years and the quality of product is low, the quantity is low. I get charged for items I never receive!! It is a very unpleasant experience in the last few months. It is shameful! I was promised a credit for items paid for and never received, never happened!!!! No longer using. This service it is NOtT worth it!!! Better options that will stand behind their service

Don’t get me wrong, I like Schwan’s food and I like our driver, but I will NEVER use this app again! I placed an order with a coupon and it charged my card. When my driver showed up, he knew about the order but only had one thing from it. I showed him my receipt and he went and got the items and wanted to charge my card agai without the coupon. I called customer service and they wer ZERO help. Get your system straight Schwan’s or stick to the old school way. Terrible experience!!!

I love Schwan’s, the food is great, and the customer service is amazing. However, the app almost never works. I have gone to order so many times but the app just keeps freezing. After trying on and off for a few days I just end up going to the grocery store. Please fix the app so I can order again.

Best fresh frozen food ever. I’ve tried just about all of Schwans products and have loved them all. Love the home delivery.. always on time and the delivery man is always polite and friendly. I highly recommend Schwan’s..

So we ordered last Thursday the 18 but we had to leave so we told our neighbor to pick it up when they arrived so we left and after the time the delivery was supposed to arrive we called her and she said they never came to deliver so we called the company and they said they never went to the house to deliver and we tried again this week but they never came either. Horrible delivery service

Every time I try to place an order via the mobile app there are issues with the app. I’ve talked to Schwan’s and apparently I’m the only person who is having problems!! I don’t want chat to someone to place an order. I have 40 apps on my phone and only 1 continually has problems. That’s you Schwan’s!!

I love Schwan’s The food is excellent. A variety of food is offered and it has served me well over the years. The delivery and courtesy and kindness of the delivery drivers is exceptional. Sure there a few items not to my liking just as in the grocery story but your food is terrific

I wish they were packaged in different colors for different variations. I open my freezer all I see is red and white bags. This makes it frustrating when looking for a item and I have to pull everything out of the freezer to find the correct bag.

You have the best burgers ever, please can’t you make them available year round? I wouldn’t have to stock up and freeze so many just to have them throughout the year. The ice cream is awesome and so is the pies. Burgers and junk food! What could be better delivered to my door!

I do not like the name change. It sounds cheap which the food is not. Also you got rid of my favorite food item , the individually wrapped 4 oz chicken breasts. I live alone and the 4 oz is the perfect size for me. I have been buying them for over 30 years and got neighbors and friends in several states to buy them as well.

I don’t understand why there hasn’t been a response regarding the amount of sodium in your meals and food in general. It is imperative for me to limit sodium intake and until you take action, I will not be ordering from your company. Rebecca Rodgers