Unstable Application- cannot book multi city travel
I found the application to be glitchy. Also, I was unable to book multi city travel on the application. This was frustrating because Scoot’s regular travel portal is beyond inconvenient, full of unnecessary security verification steps, which ultimately lead to site malfunction and cause great user frustration. And when you go the only application, the experience is just as challenging. Scoot needs to clean up the back end processes and conduct more user back test acceptance trials before rolling out website and mobile applications.
The latest upgrade to the app, now version 2.0.1, essentially made it useless for me. It wiped out all my stored bookings and will not allow me to access or manage them through the app as the bookings are associated with my Kris Flyer number. Prior to the upgrade the app remembered who I was. Additionally when booking a flight the app does not allow you to select your extras such as baggage allowance, board me first, food, etc. or enter your Kris Flyer number before purchasing the booking. This app in its’ current state serves no purpose for me. Too bad as the previous version was quite good.
Despise the new update . When searching for flights , you are only able to see prices for the date you selected and nothing else .Unable to compare prices for different days. It use to be that after you make a booking, you are able to see your future flights under my trip .They remove that feature .Lastly when you click manage my booking , the App brings you to the website interface so there’s a bit of a waiting time to load .Terrible user experience .0/10
DON'T BE A HERO! DON'T BE TECHIE! Don't be cool! DO NOT USE THIS APP! It has serious difficulty processing credit card payments that leaves transactions hanging and incomplete. There is no way of undoing the transaction until you arrive at the counter and find out that the product that you no longer need (like extra baggage allowance) cannot be undone and that check-in is not possible until you pay up. I nearly missed my flight and had to make the extra payment in order to get on board. You decide.
Ask for boarding pass and get booking confirmation
Something is really wrong with your IT systems. I could not check in on the website after clarifying with customer hotline on the issues. Managed to check in on the app and when asked for email to post boarding passes I continued to get booking confirmation instead of the passes. Your system needs to work perfectly to evoke confidence especially involving flights.
My iPhone Scoot mobile app has been updated very regularly but it seems within the last 6 months every time when I try to search for flights to and from Adelaide Australia there are no flights available. This app does not even indicate what are the current promotions and special offers. I have to google at my safari browser in order to get that information. Is that the best that Scoot could do? Please wise up or you are to loose out.
If I’m able to log into the app with my account information the app apparently doesn’t even communicate with my account. It can’t retrieve past or upcoming trips and wants me to enter each booking reference. However, even when I jump through the hoops it can’t find my trips. How is this possible when I log in with the same information I use to long in online? I expect more from SIA.
Made bookings for multiple cities in Japan & China trips- and app crashed many times during my booking. Unfortunately most of the time the crash happened during payment - which meant I had to start all over at the beginning. Very frustrating experience. If it didn’t crash - would give it 5* for ease of use.
The Scoot app is complete unusable in the manner that Tiger's old app used to work. Buttons work only after pressing several times. By default it orders you travel insurance which is fraud by the way and also puts you in the back of the plane charging you to move anywhere. The Visa 3D verification does not work with US credit cards. Useless for my business. I'm moving business to Air Asia and the new terminal 4 at Changi.
Cannot log into my APP, and the agent suggested me to use another smartphone. What a joke. Be aware that Scoot often adjust their policies suddenly without prior notifications. For example, they do not allow you to change your flights by yourself. You have to contact them by making a phone call to change flights and pay much more ridiculous fees.
App is hardly useful for anything. Won’t let me access anything without incessantly requesting OTP for everything, and yet the OTPs don’t arrive. Had to contact support to get information I should have been able to get with the app. Support was also unhelpful. Plus, errors when I tried to access or check my booking. Useless.
1) Doesn’t work. Destinations are missing in the list, meaning I can’t book. 2). For existing bookings, says “unable to find bookings”. Yet the website pulls up my booking so I know the information is correct. 3). Scoot customer service is TERRIBLE. I’m unable to add on baggage online (website goes in a loop) or the app (can’t find booming) or via phone (I’m hung up on while on hold every single time).
It’s frustrating to use this app or your web to do bookings with the new system. Full of bugs, airport lists not appearing, page keeps refreshing deleting all the information and forcing you to start again,… definitely someone has to look at this seriously
App crashes a bit and the silly verification with pictures is a pain, every time you open the app you need to verify again to check the bookings and it’s kinda slow moving back and forth through the same info
The phone app is totally worthless. I can log in to manage my booking on my laptop, but not on the phone app. Every time I try to log in, the system throws an error message at me. Extremely frustrating. I have not had this issue with any other airline app. Disappointed.
You tell me to check, but when I get to your web page check-in is not available. You change flight times and ask me to confirm and when I try to confirm you tell me you have no record of my trip. Really difficult to get customer service help.
Wasted so much time trying to book a flight. Haven’t been able to make it all the way through the payment process without the app crashing and taking me back to the start page. Only app on my phone that does this. IOS 16.5 iPhone 13 Pro Please fix your issues.
Very frustrating. It keeps crashing when trying to book a ticket and have to retry with entering all the info again every time. And sometimes it gets stuck and you can input details.
Fire the current app developer and get a new one. The old version was a million times better. In fact. Fire the app developer. Reinstate the old version. Then hire someone who knows what the heck they are doing and try a new version again. Not even one star. Not even zero stars. Negative stars. Have deleted the waste of space app from my phone even
“that as a KrisFlyer Elite Gold or Silver member, the following benefits have been added to your booking… - Automatic assignment of the best available standard seat” Which seat did I get assigned? 38E —a center seat, in the middle row, in the middle of the aircraft. This app’s only purpose is to collect data about you. If you must fly with Scoot use their website.
I and my family were booked directly by Singapore air, and I was able to get a Scoot booking reference no. for a flight operated by scoot. However, I tried retrieving my scoot booking ref. after downloading the app and it says “unable to retrieve”. Your app needs a lot of upgrading and updating. Deleted it right away!
Wow, I’ve never had such a frustrating experience with an airline app. It’s impossible to login with KrisFlyer number, and without that critical feature I can’t manage any of my bookings. Huge embarrassment for Singapore Airlines and Scoot. Get it together! Why would I take the risk of flying an airline that can’t even manage to make an app that works??
It’s so disconcerting when an airline company who is in charge of flying you safely from one point to another can’t even build a simple app. I enter all my personal details including passport number, date of birth etc. and the app crashes over and over.
I had to try 3 times to make the purchase, the app kept closing suddenly at different moment. It looks like you have a maximum time to wnter all the info before it shuts down
Technical difficulties everywhere. Can’t pay for baggage by Apple Pay (doesn’t work); can’t pay by credit card — so I must pay MORE at the airport. After mobile check-in, I attempt again to manage my booking, and app can’t find me via email or name.
Krisflyer message mentioned on voucher to be used for scoot in Jul. But to-date, the voucher is still missing in the scoot apps and this got no choice but to book without the voucher. Tried calling Scoot just now and waited for about 1hr and 17mins before hanging up
Booked my ticket on website but cannot access reservation on app, which refuses to let me sign on with my KrisFlyer account. Tried to set up new Scoot account, denied again. Hope they fix these irritating bugs soon!
I just returned from HK. Tried to check in when I was in HK for the return to SIN via and app (and online) but was unable to do so. The app only showed my upcoming flight from SIN-HKG which had already been completed. Strangely the app updated itself when I arrived in SIN but it was obviously too late.
One example - they send you security codes to your email, but you cannot paste into the app on your phone. The poor performing scoot app does not retrieve upcoming trips You can chat w customer service on here
Ensured I’m using the correct credentials since I’m able to login on internet browser just fine but this app gives an error. Cannot use app to manually retrieve bookings either as it asks me to login…
You can’t checkin online, except for only 2 departure locations. This airline is from the STONE AGES! What airline doesn’t have online checkin???! This one! Never again. I know it’s suppose to be cheap airline, but at least have online check in!!! Even Other no thrills airlines know this.
I am a Krisflyer member and the backend integration is so broken that i chose to wrote review just to express my frustration. The app doesn’t do what it is supposed to do. It is not responsive. I would rather call someone than use the app.
Since when they turned from TigerAir to Scoot, this airline has gone downhill. Customer support is terrible. They may refuse to fly you to save them money: look up how they refuse to fly their customers from Singapore to JeJu.
Can't check in, keeps prompting me to update even after I've done so, have multiple itineraries on file that I can't click through. Sad that the budget airlines (nok, airasia) apps that are far better than a Singapore Airlines owned company!!
This is one of the most crucial app but with each iteration either from back end pov or setup etc. It always disappoints. Come on Scoot/Singapore Airlines you can do better.
Enter my booking reference number and my email, got message mentioned about insiders booking please log into portal... but there’s no login option whatsoever inside the app hence the app render useless.
I could not get the app to move on from automatically trying to find my location so I couldn’t search for flights. I updated my personal info and it couldn’t save it. I clicked on Help for the app and got an error message. Nothing seems to work on your app!
Here it is – your new and improved Scoot mobile app! Take us wherever you’re Scootin’ BOOK YOUR FLIGHTS • Search and book your trips on the go. We have designed this app to make it as fast as possible for you • You can check out with Apple Pay with a single touch, or with other available payment methods • Did we also mention that we now have zero processing fees across all payment methods to make travel even more affordable? Yep, we are fly like this. MANAGE YOUR BOOKINGS • Retrieve and manage your bookings – change and/or add seats, baggage, Wi-Fi and more • Get latest travel and airline news-flash updates so you can manage disruptions MOBILE CHECK-IN • Check-in from anywhere – we want to make each journey as easy as possible • This also helps to minimise physical and surface tracing as we want to make flying safe for you What’s in it for Scoot Insiders and KF-Insiders: • Sync and view your bookings on the go • Update your personal information and add travel companions to make lightning-fast bookings Share Feedback: Good or bad, question or suggestion, you can now send us your feedback via the app under Settings.
