This is one of the very few supermarket apps that has a functional shopping list. You can pull from the in-app weekly ad, special offers based on your shopping (ex, it knows I buy Outshine bars and often gives me a special for little extra off that other shoppers don’t get), or add your own items. You can sort by category or customize the list order, and check things off as you add them to your cart. It has the couponing you expect; just remember to enter your phone number at check out. There are also in-store coupons you scan with the app from barcodes (but you have to have signal in the store - please improve that, Shaws!!!). I even use it at other stores because it just works. It’s a little kludgy and could use a few helpful hints, but it’s the best I’ve found. (As of today, it was updated to include the Monopoly game; we’ll see). Update May ‘19: still like the app very much, except for one thing that drives me nuts. They often include specials that aren’t in sold at my store. You have to identify which store is your regular store and then you get ads and prices based on that and close by locations. For ex., there was a special on Method Laundry Liquid this week. The small store in town didn’t carry it, but neither did the regular size store, ‘My Store’, in a nearby town. If it’s not carried at my designated store, why am I seeing it? Why do I have to pick a store at all? The app still needs better matching to actual store inventory.
As others have stated, the update is terrible. I used to have ease navigating the sales items and special just for U deals. Now everything is discombobulated, confusing to follow and isn’t even functioning properly. Every time I go into my app it doesn’t recognize my account and shows I have no rewards or points added which I know isn’t true. I then have to either delete and restore the app or mess around with it in order for my rewards to even show up. When I try to use it in the store while shopping the same thing happens and I don’t have the time to go through all those steps. When I look at the updated version of the app, it makes me think this was thought up by a bunch of corporate people sat around a board room, patting each other on the back. There’s no empathy for the customer, only for their bottom line, the profit. To those corporate people at Shaw’s: Sorry drive up and go got launched too late and isn’t taking off the way you wanted it to. Stop punishing your customers for that and maybe go back to that board room and come up with some better ideas.
I love being able to sneak peak the next week’s flyer a day or two in advance, and the personalized setting that give even just nickels off in some cases for stuff they know i buy regularly adds up. Even the rewards available often coincide with my preferences. One single thing that i would love to see in the future, that would grab that last star from my standpoint, would be to have available on the app everything. I do realize that saying “everything in the store” is not a small feat, but i’m sure it can be done. I often spend a little time cobbling together my grocery list before going to the store, and it would be IMMENSELY helpful to be able to have a complete grocery list right in the app, even for non-sale items. I, like i’m sure many other people, sometimes go shopping and forget the most important reason for the trip. The app already satiates the store’s objective of impulse add-ons with all the stuff in the “just for u” section, so also have a complete list to check off would just help make trips more expedient, which would be to everyone’s benefit. Aside from that, the app is marvelous, and even my little backwater tiny location has its own wifi to use while i check off my items. Very helpful. Thanks
Final edit : the April update failed to address any security concerns, or any of the issues I’ve noted. The undeniable conclusion is that the app is KNOWINGLY weak on security, and functionality. It has been reported to Apple, and will be reported to the FTC, and Mass AG. App has been deleted. I strongly advise consumers to stop using the app, and boycott the stores. Edit: I had resisted updating, but in March 2024, it forced me to, sort of. The app would function for a few minutes, then display a message that I had to update. Updated version does not appear to be any different… same bugs that I mentioned, as well as what others have mentioned. That leaves data mining… Shameful! ********* The October ‘update’ has failed to address any of the problems: - demands an account - demands 24/7 location info (Both of those are HUGE privacy concerns, glossed over in the ‘disclaimer’ ) - forces user to constantly toggle ‘show out of stock’, misleading users to think an item is in-stock when it is not. This alone is an unfair trade practice - illegal and just plain slimy. - the alleged description of updates is laughable. As an app, this is junk. As regards the stores themselves, prices used to be decent, and no longer are… items constantly out of stock (probably why they bait-n-switch in the app) The combination suggests either a company on the verge of collapse, or a company being run by greedy, sleazy executives.
The app is fine, they’ve had some updates that were horrible but fixed them. However the store itself has really declined. I used to shop Shaws every week, I found the prices fair and the sales excellent. In the last 18-24 months they have jacked their prices so much I rarely even enter the store. I understand prices have increased every where, however when their sale prices are still more than the competitors everyday prices, that’s not a good sign. I have gone from shopping every week to going in once every 3-4 months. Only when there is a sale for something I need and the price is comparable to where I now shop. It’s cheaper for me to travel over an hour round trip to shop than it is to go to the store that is 500 feet from where I work. Very disappointed that you feel it’s ok to gouge your customers. I know many elderly shop at your stores because of limitations on other options, shame on you for taking advantage of this and making their life even more difficult. Many have to choose between food and medications. Definitely have become a chain with no care or consideration for your clientele. Thankfully Market Baskets are popping up in more locations, they have been a great place to shop for years, their prices are great, customer service is excellent and great quality products across the board.
I usually use the Shaw’s app in-store to look for coupons/deals as I am shopping.I really prefer the old version of the app. I can’t even find the place to clip the weekly ad deals and the Saturday Sampler. I have to search each item individually. I like that I can see what items qualify for a coupon but it’s not worth this app update. The app worked great as it was. My recommendation would be to have two arms of the app like Walmart does - one for in store and one for online. This app was honestly a huge reason why I prefer Shaw’s to Stop and Shop. Now it takes many taps to even get to my wallet. Everything takes up too much space and I liked the accordion format (vs opening a separate page for each category) on the previous app. I was actually kind of sad because I really like how simple Shaw’s made their app initially, but I guess everything is moving towards increasing profits from people who shop online. I would actually pay a dollar a month if it meant that I could revert back to the old version of the app.
I love the Shaws app. i also love Shaws. Flocked by a multitude of grocery stores there is no beating the selection of produce, including very reasonably priced organic. The store is well kept and the staff are kind and helpful. clipping “ coupons” is easy and the app is intuitive. It does a nice job featuring the foods I buy. I go to the Shaws in Berlin. “Art” despite working all the time , takes the time to order a case of my favorite Gelato. The staff really know their departments. I can’t stress enough the produce department. Such an amazing selection. As a vegetarian it is so nice to have a stocked freezer of “ Beyond Beef” and the frozen fruit and veggies are always well stocked, the apples cold, no little bugs i. produce, and if you can’t find something help is always close by. I have saved SO much money with the app only using reward points and coupons for the items I buy. Clean, Professional, knowledgeable, there is pride in the staff. The only place I shop.
I think the overall access to Shaws App, and the freedom of shopping is great. I am grateful for being able to do pick up shopping opportunities and having someone bring it to me/us (so thankful for your team for doing that) One thing I would suggest though for your customers. Is to notify us if an item isn’t available at the time you pick up our groceries. In the past I have placed orders and when I come home some items aren’t there because they became out of stock at the time of putting my order together. When I called customer service simply to ask about it, I was just told that this happens, and there’s nothing I can really do about it. The items selected and purchased were readily available at the time of my order therefor I’m under the impression they were available. The response to that, was well again this happens. I only ask (and maybe there’s a way and I’m not aware of it) that you just notify me that an item isn’t available so I can either choose something else or remove my order entirely because that one item is what makes the meal I’m making etc. I know having this feature is incredibly helpful and easily accessible…I don’t want to sound privileged by my request/response because I know that I could not have this feature or not have food to purchase. But, it’s more of just being communicated to when things aren’t available. I hope this is helpful. -Shannon
Moved to Rockport in 2012, and prior to that, I normally shopped at a different chain grocery store at my former hometown. I was use to it and their prices, so preferred to continue shopping at that chain. On rare occasions I would go to Shaws on Eastern Ave. in Gloucester but often I would find the produce not fresh looking enough, the aisles were strangely configured, so it was difficult to do a small shopping of just a few items because it took too long to find them. Also I felt their prices were a bit too high. But since the Gloucester location has had a major overhaul, I love everything about it. Some things are still too high, but overall I do like that they regularly mark items at a sale price which helps. I now much prefer the produce their then the other chain. It is now a pleasure to shop there!!
This new app is of NO benefit to me! Barely any just for U deals. Digital coupons are NO where to be found, so unable to clip! I have spoken with service desk people at the 2 Shaws I shop at-no help at all. Have deleted & reinstalled app numerous times. Have spoken to Shaws IT person & also no help. Also STINKS that in order to get ANY deals at either Shaws I shop I must change my store location every time or NO DEALS. App & sales should be the same across the boards. I used to be able to breeze thru & make my list-now it’s a time consuming test! I find myself shopping less & less at Shaws. Bulk of shopping now being done at competitor Market Basket where every day price is what is considered a sale/deal @ Shaws (just minus the bonus points). I’ll never understand why when something isn’t broke & works great must be replaced with new & not improved….I guess some IT person needed to verify their job. I am not the only one who feels this way as others I know with the app are having the same problem & both service desks say all they are getting is complaints about the new app!! SAD as I have enjoyed shopping at Shaws. Oh well good by Shaws & hello Market Basket!
Live two seconds away from a Shaw’s. Talk about convenience. That’s all they’re good for now. If you shop on a Sunday, the sales items are wiped out. The eggs are never stocked. A lot of dairy items are always close to out of date or are out of date. The place is a mess and items not where they should be as marked in the shelf. I used to use the app to get my MyMixx deals. Then the new app roles out. Can’t sign in. A pop up with a phone number to call to fix the sign in problem is given. Lol called the number. It’s an emergency call center. That isn’t working. I emailed Shaw’s. I was told, very snidely “we called the number and it works very well for us.” Needless to say. I’m done. If I need something quick, I’ll stop and grab it at Shaw’s. My weekly grocery shopping.....I will travel out of town to anywhere that’s stocked, cleaner and cheaper.....and not so rude. Oh and btw....funniest thing. At Christmas this past year, they had a “find the elf in the shelf, go to customer service to get your prize”. I found the elf on the shelf. The boy working there said hey go get your gift card at customer service. lol I went to the customer service desk...they handed me a baby candy cane. 😂. Ok. Lol whatever
I am loving the new free items! Shaw’s in Hanson, Massachusetts is the only grocery store I do my shopping. There are a few employees I like to mention my name who give always excellent customer service. Hope in the deli department knows me by name Susan and knows my order of selection of meats. She always very pleasant and extremely hard working. Cashiers: Maureen, Pam, Sue always friendly and helpful!! ❤️them Customer Service Desk: Lynette, Pam, and Zack and Anthony always helpful with my free item’s and customer service. Manager: ❤️Anthony and Meghan both very harding working. On the floor: ❤️Judy she always says hi to me. She used to work in the bakery know on the floor. Charlene does stock! She always says hi too All very harding employees due to themselves and Management Anthony and Meghan Please recognize all these employees Today it’s hard to find great help and employees who CARE!
Grocery side of adding things to cart works ok, some items that store consistently carries(not seasonal) just aren’t available which defeats purpose if I have to make trip to store anyways for a necessary item. Where this completely falls apart is the delivery portion. To start, the gps location of my home is wrong, so if someone is illiterate and just following the gps ( which is most of the time) they go to the wrong house. My store relies 100% on third party ( think doordash) which has 0 accountability. 9 out of 10 times the driver has to call me because they are lost and can’t understand where to go due to language barriers. The real kicker is when they deliver it to the wrong house you are in for a massive headache. Had a $200+ order that I never received, talked to 5 different people, 2 on their chat service and 3 on phone, and still no refund. I eventually just did a charge back as it’s been over a month of radio silence and just promises of someone will call me back since the support team can’t do refunds.
My husband and I love this store it is close to us and we can run in and get all the things we need also the staff are so friendly and helpful and you feel comfortable shopping there! The store is always clean and there are always smiling faces to greet you and say hello! One of our kids even had her first job there when she was younger!! I also love this app I can clip the coupon right here and I don't have to remember any papers or cut anything out!! It's great and it saves us money on gas too!!! This app has kept me from going to another grocery store because they do not offer the same services at there store!! We just love you guys thanks for saving us money and being there for our late night gotta have a snack right now and oops I forgot to get moms flowers for Mother's Day needs love the Coombs's
Honestly I’m an employee and I find a lot of people getting frustrated and yelling at the workers because the app doesn’t work which isn’t our fault. It makes our job 10 times more harder having to deal with frustrated and unsatisfied customers. Not that we don’t mind fixing things or helping in anyway we can it just makes it a lot more stressful on us as well. I’m very good at explaining things and even I have stopped using the app myself as it’s 10 times more complicated and confusing and I didn’t like either version but I would’ve rather of had the old version versus this new one and I don’t like the combined shopping. I also can’t get it on my sister phone who shops here. She has a samsung galaxy J7, but she can get the shopping app? Makes no sense. With all love and respect please fix this up and make it a whole lot more easier on everyone including your employees who have to go through the stress of being yelled at over the app not working.
I have generally shopped at Shaws in Easton for many years since I’ve lived in this town I realize it’s very difficult to hire people today, but the majority of the people that I have interacted with at Shaws are pleasant they smile they actually speak to you and help you when you have a problem with the app as I do on occasion (teehee) I feel the produce is great, and the pricing is fair as well. Very happy with the set up of this store, and I know it like the back of my hand and it’s always a pleasant trip to pick up the necessities. I love the new baskets that hold cell phones while you shop as my list is generally on my cell. Thank you for making this a pleasant shopping experience!
Sorry, but the upgrade to the app has been horrible. Can’t find ‘just for u’ deals since they seem to be embedded in “sales for the week” whenever trying to search. For example: Searched Oreos today while I was in the store bc the sale sign stated there was $1 off on ‘just for u’. Every time I did a search for Oreos on the app (while I was in the store shopping) it wouldn’t give me the ‘just for u’ coupon, but instead just showed me the sale price of the product. Really frustrated and disappointed. And I really don’t even care for oreo’s! Was just trying to get a special treat for my kids. The only reason I shop there as my main store is because of the sales and coupons (especially with monopoly). After I have redeemed my monopoly “rewards”, I will be going to Market Basket from now on. I have always loved and been loyal to Shaw’s, but this app has made it really difficult and frustrating to shop lately.
I honestly don’t use 3/4 or more of this app’s options. I despise having to laboriously scroll through endless product offers, only to be punished for accidentally tapping on a little, teeny arrow for that item’s detail- which takes you aaaallllll the way back to the top of the list that you were endlessly scrolling through, when attempting to go back by clicking the arrow again. And that’s not my only problem. It’s difficult and time consuming for the cashier to go back and allow you to enter your mymixx account phone number when you’ve wasted your time bagging your own groceries and couldn’t beat the cashier to the punch. I do want to state that this app has saved me a little money here and there, but it’s been such a hassle. There could be vast improvements to make it more effective, user friendly and more efficient.
Beware of when anything does not go well though... There is ZERO customer support. The only option is chat, which I did 3 times with 3 different customer service representatives the last time I had an issue, and none of them had any idea what they were talking about, and they offered absolutely no help. The store took my money and did not deliver a single item. And I never heard from anyone. I finally got a phone number from the last chat and the phone representative was just as unhelpful and told me that there is no supervisor available to speak with. Ever. Basically, too bad. That’s it. So use this app at your own risk - if other’s orders get charged to your card and orders that you placed and get charged for do not get delivered, you will be stuck with those charges because there is no way to ever get assistance from Shaw’s.
I enjoy shopping at Shaws in Medway. I really appreciate the wider aisles. I also like that they are not working in aisles to put product up while the shopper is there. I do miss the one way aisles. They really helped during the pandemic. I wish they still required masks since the delta variant is still out there and no one is requiring evidence of getting vaccinated. I wish the workers that are dealing with open product like meat and cold cuts were wearing masks still. I enjoy the promotions you have. I really liked the old Shaws app. The new one is very confusing. It isn’t user friendly. The customer service were not alerted of change in timely manner so it was difficult for me to get answers. I enjoyed Monopoly but was only able to use one Shutterfly coupon even though I had twenty or more. I enjoyed getting the products but they were not always available. Never got nail clippers, food, and water, etc I wish you didn’t always have to buy five to get the same price I can get at other stores without buying five. Hopefully my suggestions and comments will help you to fine tune your service to customers. Overall it’s a great store, but may need to resume shopping there only for the sale items I use
I am very tech savvy, so maneuvering an app is not hard. The problem with this is that it is, in simple words, a complete mess and waste of time. Where are the flyer views?? This is not user friendly for anyone as I don’t think anyone has hours to just look at the specials!! I am very disappointed. The previous app was wonderful, it did have flaws, but minor to what they were. Shaw’s, you are no longer a supermarket I wish to shop at, starting with your prices skyrocketing. You have lost one of your most loyal customers that spent at least $100/week. If you fix this, I might consider you again.
It’s not uncommon that the app gives everyone involved a whopping nothing burger of frustration. If you don’t clip your rewards and coupons 24+ hours in advance, you will have an issue with getting them all when you check out. In addition to this, a corporate member of staff at the store 1214, John, constantly makes this even more difficult by making up rules about the app when he doesn’t feel like giving you your coupons. Such as claiming you’re past the expiration date, despite it clearly being for two days in the future, or about how your coupons are not compatible with each other. If they aren’t compatible to be used in the same order than why would the app allow me to clip both of them using my rewards? It’s a ridiculous app with constant struggles when attempting to apply it in real life.
I do most of my grocery shopping at Shaw's and am mostly satisfied with the Shaw's App itself. But, I have two complaints. The first probem is that I can seldom find the free items. When I ask the staff where to find them, the staff doesnt seem to know what I am talking about. The few times I have been directed to the correct area, there are none of the free items left. This makes me feel that this is just a ploy to get people in the store to spend money. Why not either have the free items in the same place each Saturday morning or if they have to be kept cold at least direct shoppers as to what aisle they are on and keep them stocked. I don't believe the staff does an efficient job of checking the areas to see that the items are adequately stocked. My second complaint is along the same lines. When you have items on sale for just the weekend, be sure to have enough so you don't run out, and make sure the shelves are stocked frequently. I don't want the item tomorrow or next week, I want it now, and many people live in the country and do their shopping on one day of the week. I like clipping the coupons and saving money. Thanks for giving us this App.
This app just happens to get stuck on the loading screen when I try to see the available coupons to clip. Not surprising to me since Shaw’s already takes advantage of its customers in the area I live in. They keep prices high in our location since they are the only large grocery store and this area is practically a food desert. Last time I went in store the cashier told me that entering my phone number would no longer give me any benefits - I would need to download the app. So I go an download the app hoping to clip some coupons (like it’s 2010 again) and “surprisingly” the coupon page never loads. I also can’t access my barcode to scan in store. I’ve tried this with and without WiFi. This company and app are a total scam. Stop raising food prices and screwing over your customers.
This new updated App is aweful! I still can’t sign in. I have called Shaw’s, spent so much time on the phone with their IT dept. and no one can seem to get this to work. I have the iPhone 11 and software is up to date. Plenty of storage to download and nothing. My rewards don’t update when I sign in through their website, my just for you doesn’t work even after clipping the digital coupons. I have to scrutinize my receipt every week before I leave the store after I shop and go to the service desk, show them I clipped the digital coupons and they have to reimburse me manually. My receipt this week said I earned 5 rewards points, yet my account says nothing. I spend a large amount of money every month at this store to have no app help and going through their website is just as bad. Very disappointed customer.
I generally have always found shopping at Shaws satisfying. Since I have downloaded the app, the “chase “ to find sale deals is extremely frustrating. This started with Monopoly wins. It was rare I could find instant winner prizes. Do O Organics crackers even exist?? After getting the app, trying to find advertised specials became a fruitless exercise. This weekend I could not find a lactaid milk or paper towels that were advertised. When I asked an employee, they said he didn’t think the store carried that brand. Very frustrating to say the least. At this point I’m ready to give up the chase. I’ll still shop at Shaws but the app has left a bad taste. Thanks for asking input.
Update June 2024: sale prices rarely work. Prices I general are $0.50/ item more expensive than any other store around. items frequently expired on the shelf. Customer service at store non existent. Shop elsewhere! Not worth the coupons I spent all day figuring out You substitute items and I can’t even click on them to view what you’re giving me. All you give me is a chat bot to speak to. This app is awful!!!! Worse than having to carry or store card or give phone number to get sale prices I ask employees to help and they just give me the stuff for free because they can’t figure out your app either . What a joke. Shopping elsewhere , I’ll drive further and go in a store. Jumping through hoops took me all day and I’m tech savvy / work on a computer all day. Bye shaws
For the love of God will you please make a decision and figure out what you want do with this app and leave it alone. You are literally changing the format and name and everything else about it at least once a month, it’s getting old. And every time you do an update and change it, it’s more difficult, has 100 more steps to get there, way more time consuming and always has way too many glitches. Stop it.A lot of your customer base is elderly people or older people who aren’t that tech savvy. It’s like you’re trying to make it so frustrating that we don’t bother to clip the coupons, so we don’t save the money and you make more money.
This Store is my favorite because of customer service! It’s clean and all of the food has been delicious. I love that I have choices like Chicken. I don’t have to buy a whole one. Bakery items are fresh and delicious. I have asked for Pumpkin Muffin only 1 even if 4 pack is on sale. Here you go with a smile. Young man there is always ready to serve. Sale items have been very good too. I even buy cereal to donate to our Food Pantry. This store is well managed. I just wish butcher would be more available. Thank You Marianne
This new and”improved” version is terrible. The previous version allowed me to make a grocery list and organize it. Then as i picked up the item, i could click and it would go to my cart. I could then see what i still needed. Also i could click on an item in the weekly flyer and it would add to my list. I could also type in an item then click on related deals and if the item was on sale of if there were any Just4U coupons it would show. The old app was wonderful and made my shopping experience enjoyable. Like other reviewers have said, if this is how the app will be, i will take my business to other stores that have a much more user friendly app. As they say, “ if it ain’t broke, don’t fix it”. I would say management did not listen.
What happened to this app? I’ve used it for a couple of years and it was fantastic. Last month or less maybe I cannot add any items to my list from the flier like I always have. Also, some JUST4U items are not being loaded with the message that CANT LAOD OFFER AT THIS TIME. More frustrating for me is not being able to add items to my shopping list. This is how I’ve shopped for years. It’s helped me be organized and much faster when I do shop and suddenly the option is just gone. I don’t want to shop there anymore if it’s not gonna be as organized and quick as it’s been in the past. These shopping options available to me in the app was the main reason I shopped at Shaws and I’m just not interested in shopping there anymore after my organized routine is now no more. I’ll shop elsewhere instead
The old app use to work great. Looks like shaws management must have cut all the user experience qa people. The new app is very user unfriendly and difficult to navigate. Example: when you look st weekly ads you need to click a page, scroll down to bottom, click an item, and then scroll back down to bottom to select the next item, scroll back up to see and add to list if you want it. You should be able to review one item full screen and add if you want. If you know want swipe left or right to the next item. Rewards are also way to complicated these days as well and even more difficult to figure out in app. The only part that actually works are the discounts sometimes come off at register once you type in phone number. Improve user experience with your app.
It’s takes quite some time to get through the app to find and apply various savings. There are deals and coupons and then you have rewards. Why have separate deals and coupons. Merge this feature. Then trying to apply these features or use the rewards required an additional step of typing your phone number at the pin pad. But I’m guessing there’s another step the cashier must do after all that. My last visit after doing all the steps I needed to do. I still didn’t get the deals or got my rewards applied. Now my rewards have expired. And if forget to do this prior to getting there ends up being a big time waster. This process is the worst for busy people.
I originally rated this app one star because it wasn’t working at all as it was intended and the website wasn’t working at that time either. I was unable to log in and the automated response on “Contact Us” wasn’t understanding my question as it had nothing to do with the options I was given. I appreciate the developer’s response and understand that sometimes updates go wrong. I noticed that others had problems with this update as well. It seems to be working normally now, so I’ve updated my review to 4 stars. Thanks.
Shopping at Shaws is a great experience. The store is consistently well stocked and clean. I believe they have handled the Covid 19 crisis admirably. Some claim that a nearby store is superior in that prices are much lower. I don’t agree and am pleased with the opportunity to save via the on line membership. Not only do I save at Shaws but the savings on gasoline are incredible. My Shaws has a great group of friendly and helpful employees. From the deli to the meat department to grocery clerks to register personnel and those in the service booth, all have been wonderful to deal with.
For those not so computer savvy, I thot I had signed up for my mixx/savings, but cannot locate it. So I am hoping that, as I was able to ‘get’ my Shaws page, I will be able to get the my mixx pricing shown on this week’s flyer. My mixx was not honored in the past and I did not understand the blah blah explanation as to the why nots. ( the closest Shaws to me ALways causes me agida and I rarely shop there any longer for that reason. Just the 3day orbither sale items are often worth the risk...IF I can reach home so I can relatively relax after medicating for trauma ... always xsuffered at this Shaws... and sometimes others!!! Okay...here I go!!!
I would like to give a 5 star review for Paula in Mansfield,Ma. She helped me so much this past Saturday morning. I did not have any idea how to get the app on my phone for Shaws digital U I am really glad I asked her if she would help me. Paula could not have been more helpful! She set me up in no time-she even gave me a quick lesson on how to use it. This pandemic has put a hard strain on those who are working in the grocery stores. Paula did not hesitate to help me in these days that’s a rare thing. Thank you so much Paula at Shaws in Mansfield,Ma. Kelly Bouras
I have a busy schedule and it’s great to have an all in one app. I can add to my grocery list during the week as I run out or know I need something. Sunday mornings I can review my list at home and submit the order for a pickup. The addition of meal plans was amazing so now I don’t have to do the work thinking about food for the week, and it’s super easy to adapt the recipes to my calorie needs. (Hint hint Shaws, add a search for lower calorie or GF options) I love this app and it one I use the most often!
I spent a good bit of time selecting choices for online ordering. Went to pay, it keeps kicking me back to the select a payment area. Tried a bunch of options, including PayPal, with no luck. Chat AI was unhelpful, it offered to connect me to a live rep, I said yes, then it told me it couldn’t connect me to a live rep. App is probably fine as long as you just look at it to read promotions or something, but it’s not fully functional - super frustrating experience!
I rely on the app for my weekly list and to clip coupons for deals. Sale prices are often offered with Just for U or whatever they are now calling the program. The app does not refresh to the new week as it has it the past. Therefore, I cannot clip the coupons for the new week, unless I delete and reinstall the app. Soon I will delete and move on. Give fair pricing and skip the games! The app was fine until recent updates
Delivery is terrible most places. Do not replace order. Meaningless!
I no longer buy chicken, (mostly fat junky cuts in boneless chicken breast) terrible packing on all chicken. I do not buy chicken to have to butcher your mess. Burgers equally as bad. Tasteless? Also tired of over charging. One item each week on sale will be charged full price especially cat food. I give up do not have time to get 2/4 dollar refunds at a booth. It’s obvious you have issues! I find produce is superior to Roche Brothers but meat is terrible. Frozen food is always out of stock? Is it worth it to straighten out your Tech issues ? Obviously not. I spent 15 minutes one day bought a large amount of cat food. Noticed the prices were wrong not on sale price. The woman had me unload 30 cans on huge order ( melting frozen food) I had to get a manager she could not grasp the over charge walked her to the cat food isle. Still stared at it forever . She could not comprehend the issue. 1.29 per can marked. .99. That made me switch to Roche Brothers. Hopeless !
The application is easy to use to combine my coupons order and have grocery delivery to my front door. Helps immensely to save money in OUR HOUSEHOLD and allows me to save time going to store myself. It really helps to have so many features in one place. Not to mention the four to five hours potentially one can gain back by queuing up a grocery order for pickup or delivery. The savings turn out to be incredible as well. Very pleasant experience indeed.
This app update was designed for an older version of iOS... You can tell by the keyboard and how the app generally wastes pixels. It also doesn’t show coupons for sampler free items. I also think it would be more helpful if the phone number used to lookup mymixx is visible when you open the app, rather than buried in My Store then My Account. Many have a hard time navigating apps so the more obvious the better. There were already frequent complaints about the app not working, now they’re worse... It’s usually the $5 off $50 coupon that just doesn’t work, but many others don’t either. This update has cost you more customers than the cost to get developers that know what they’re doing.
No stars for this app, 1. You can very rarely use it in the store because the WiFi at the store is ALWAYS down. 2. It constantly tells you you need to sign in, and when you use your password it very rarely allows it without going through the lost password routine. 3. If you happen to use and sign in on the actual website, which works BTW, sometimes your coupons just don’t show up and then the hassle of checking your receipt every time you leave the store can be a pain. We have actually stopped shipping much here because it has just become too painful. They do have some great deals at Shaws it just too bad their app is so terrible.
This is my first time using a grocery pick up service and to be honest, with the prices of everything right now - I usually shop at Walmart for food. It’s cheaper, but at the same time you get what you pay for. With Shaws today, I saved just under $100 on my grocery order, and that’s really helpful right now. Thank you Shaws for the coupons and savings opportunities, this was the most unstressful grocery experience of my life.
This app is such a joke. It used to be ok but ever since they updated it it’s been really confusing to navigate and recently I’ve purchased hundred of dollars worth of groceries and am still at 2 rewards. It hasn’t gone up and when I went to check my receipts list, I found it never registered my recent purchases even though I make sure to enter my phone number every time. Just another way to scam people I guess. I was actually happy they came out with some sort of rewards program because shaws is outrageously over priced but I should have known it was just another corporate tactic to play games with us, making us believe we are saving money when I’m actuality we are not.
Poor quality, multiple functions do not work together
Ever since trying to link pharmacy with grocery have had numerous issues, including loss of data!! Written to customer service, received response to first email but subsequent emails have gone unanswered. When I had only grocery app was ok, not best grocery app but worked ok. They offer incentives for having pharmacy and grocery makes the fact they don’t work / link even sadder. :-(
Great App, but delivery service could use contact option
This app is probably my favorite supermarket app, the other markets tend to make you do a lot of scrolling. This app also makes it easy to visually look at the weekly ad and tap on what you want to order. Delivery setup is good too, with lots of options, I’ve never had a late delivery yet and the items are fresh and cold (probably helps that I live 6 min from this Shaws too).
The old app was very slow and annoying for that reason but the functionality was pretty good. This seems faster. My biggest complaint which is a bug I believe is that you cannot view more than 2 items in any category of coupons you have clipped so you don’t know what offers you selected. I have 20 “special offers” and 4 in bakery but can only view the first 2 which makes the list somewhat useless. You also cannot email the list which would have been a workaround
The app when it works is perfectly adequate however when the app doesn’t work properly it is incredibly frustrating. The app sometimes goes into an endless loop where you keep selecting a saved payment method and it keeps having you select it over and over again without ever letting you actually pay for the order. It doesn’t matter which saved payment method you select. Also the app frequently allows you to select items that aren’t in stock and then when you review your order it won’t allow you to remove the item.
Shop, save and plan your meals with our all-in-one app. Get everything you need - from fresh produce and deli orders to pet food and prescriptions - in store or for pickup or delivery. Find and save with weekly deals, coupons and offers. And, easily earn and redeem rewards as you shop. With our app, you can: SHOP EASIER Quickly add items to your list or cart based on frequent purchases, recommendations and more. View and shop from past orders at any time. Save with deals & rewards: Find hundreds of weekly coupons, deals and other offers. Plus, earn, track and redeem rewards as you shop. Get convenient delivery: Have your order conveniently delivered to your home - or to your vehicle with DriveUp & Go. Track your order status and get notifications. Check-in curbside to let us know you’re here. Shop IN Store Mode: Use the app in store to find items by aisle locations, then scan to check prices and deals. Create lists: Make the most of any order or store run by adding items to your shopping list. Plan meals: Make sure you get the ingredients you need at the budget you want when selecting from our delicious recipes. TRY OUR PHARMACY: Easily manage, transfer, and refill prescriptions for both family and pets. Access vaccines, tests, and consolidate records seamlessly. BUILD HEALTHY HABITS: Monitor your nutrition, steps, sleep, and activities. Earn rewards as you eat better, move more, and stay active. Plus, we’re always cooking up new ways to make shopping easier and more enjoyable. Download the app and sign up or sign in with your account to shop, save and plan your next meal.
