ShopRite

Adding to my original review below. The last three orders in a row have had errors, items missing from order (not listed in out of stock report). Deli is a big issue, I order 1.5 lbs of meat or cheese, I get .5 lb. (third time in a row). I order high end meat cuts (receipt says what I ordered) but actual product is of lesser quality. Not sure if it’s they are overwhelmed or just the fact they are getting complacent. Worth the 4.99 fee still, but we are just running out of things from the lesser quantity. Any other time I would just stop in any given day, but the whole point of using the service and taking hours to go through the virtual aisles to get exact products is to avoid the exposure since I am high risk. First it’s a great service for the Covid crisis. Unlike Costco and Instacart which inflates prices to ‘get’ more out of you (compare the prices, you would be amazed what Instacart jacks up)...this is a simple 4.99 fee - well worth it. They send you lists of items unavailable and offer to substitute them if possible. The staff has been kind, courteous and fixes any problem or missed/left item. The app is a breeze to use, via browse or search. I love the previously purchased option. All around it’s been nothing but positive, even when there’s an issue. Well done Shoprite!

Your store at Tuckahoe road in Yonkers is becoming unshoppable . I am aware of employee shortages and have seen the results of this in your store , having 4or 5 registers open and empty shelves not due to product shortages , but to no one available to stock them . I understand and allow for extra time while shopping . What I don’t understand is that because of the limited registers open , lines form quite often going the length of isles adjacent to registers . Now here’s the part that troubles me . …. In those long isle length lines the people on line are often down the middle of the isle or double parked with their carts making it impossible to shop the isle or even pass through . I’ve alerted the manager on duty to the problem weeks ago , and nothing is done . In fact the problem is getting worse by the week , especially now with can can sale going on . Often this is in 4 or 5 isles at a time . People block and are slow to react to requests to make room to access shelves or pass through . In my opinion a monitor of some kind is necessary to maintain order as the situation is becoming untenable . It will eventually cause myself and other shoppers to seek other accommodations . If everyone in line would co-operate , things would move smoothly . I’ve been going to the Tuckahoe rd. store for 25 years and would like to continue . Thank you for your time and consideration in this matter .

Why are people soo oblivious to what they are doing? This is a review for the shoprite ap not the store you have a problem with! The developers cannot help you with bad customer service or your Karen situation. That being said… the website is beautiful and light and modern and user friendly, most importantly. But I am having trouble with my password. I have used the shoprite ap for years, and I mean like probably since it was first developed. In my former address in fancy NOrthern NJ we had the scan as you go feature and it was FABULOUS. Now I’m in Delaware and they are just catching on to using your own bags.. dark ages I know. Either way with the new ap my password never saves and I always have to re-enter it, not a big deal really. However today I tried to log in to clip my digi coupons and got the wrong pw msg. Hmm ok? Tried again, and again on my laptop and again, no luck. my phone has the pw stored correctly for sure. Laptop does not. So I decided to do the reset, and it’s been an hour and still no email to reset. So I can’t login and do the coupon thing. I know it’s a first world problem but I’d really like to save the .50c on the coffee deal today. Thanks!

Hello, I have been using the Shoprite app for a while to view the weekly circular and load digital coupons for when I do in person shopping. However, since the recent major update to the app, I am unable to select any of the locations that i frequent to view their circulars. This is because when I go to select the stores from the circular tab, it gives me a list of stores for Pickup and none of mine are on that list. I am not using the app for the pickup service however; i only want to see the circular, which i can access easily from the Shoprite website but not on the app. Please look into this issue. I would also like to suggest another improvement to the app. Before the major update I did not have to make a Shoprite account to load digital coupons to my card. This is now necessary it seems, which is incredibly inconvenient because no one wants yet another login to keep track of and another company with our emails and data, but also the login system is unwieldily and seems to log itself out. I understand that perhaps developers cannot remove the login requirement for bureaucratic reasons, but i would suggest that you at least allow us to login by scanning our Shoprite cards with our phone cameras. Still, if you are able to, please go back to not requiring logins, it makes the app even less usable and offers no benefit to me at least, as i just want some digital coupons. Thank you.

5/20-EDIT-it looks like the delivery part finally works. While signed into my account I changed the store to one that is farther away from me to see if I could get delivery there but it deleted my entire cart. I then went back to the original store I’ve been getting deliveries from and my cart showed back up and I was then able to select a date and time to get deliveries. This is good! But my cart shouldn’t be deleted if I move to a different store. If items that I need are available at another store, I should be able to easily switch to it like I used to do. I moved my rating to 2 stars for now. REVIEW FROM-5/18-It took me almost 3 days to get my order together and now that my list is complete, the coupons loaded back on (they were taken off on Sunday and then put back on hours later), the sale prices finally updated on Sunday evening, I’m now trying to do at home delivery (I don’t have reliable transportation going on 4 years) and it doesn’t work. I even tried everyday this week and it won’t let me reserve a date. I then see a reviewer state that only pick up is working so what are your customers that rely on delivery supposed to do? Now I have to spend another hour on Instacart copying this (over $200 list) with them and spend extra money. Shoprite your tech desk needs to get it together!! I’ll change my review and rating once it’s been tested out and works smoothly for everyone.

Should have a button for each product that allows or doesn’t allow substitutions. Should not allow you to order items that are not in stock. Every single time I’ve picked up my order, the same items I’ve tried ordering are out of stock or not stocked at that particular store. The text messages I may or may not receive in regards to substitutions or order completion are so inconsistent. Once in a while I will receive a message about my order. I feel like the “notes” section is never, ever read by the employee shopper, perhaps that’s just a particular store flaw. A huge pet peeve of mine is regarding bags. There should be options for this. I want the option of bringing my own bags and the option of deciding what I want bagged by shoprite. Most of the time, I do not use any bags at all. I find that all of my orders are so poorly bagged. A lot of times I will find that several items on the same order are bagged all by itself- so wasteful. Most of the time I can’t reuse or recycle the grocery bags because there’s a piece of paper with my last name taped to the plastic bags, with no way of removing it without tearing the bag. On the flip side, I really like the ease of matching a coupon with an item you’re viewing. I also like being able to schedule my grocery order more than 1 or 2 days out.

I have been using the app for a while now specifically for purchasing groceries online. It was great at first, then not so much. Not sure what happened. Perishable products either come expired or are about to expire. I pay $5.00 for this service - it isn’t free- so I’m expecting at least for the food not to be expired or not to go bad in a day. Also, the food/products we order were always in stock, and lately we’ve been getting texts “we don’t have this product, would you like this one?” Well, I would expect an equally good product as a replacement or at least a variety of products I can choose from, but NO, you can only choose the suggested one. I gave it 3 stars and not 2 or 1 because some of the employees we get this service from are pretty good, and sometimes they call us to let us know when something is wrong. It isn’t the employees fault that the store is out of stock or the manager tells them to get rid of products that are about to expire first. The idea of online grocery shopping had me expecting good service and good products as if I were actually shopping for them. So to improve this experience please add more products we can choose from, always check the expiration dates are reasonable, and don’t put expired food in our bags. For other things, the app is good and works well.

Terrible, TERRIBLE service. I reserved a time slot to pick up my groceries from 2:30-3:00. I arrived at 2:40 and couldn’t even locate the pick up zone. So I had to take my infant son inside so I can ask what to do. I waited 5 minutes at the service counter while a women looked at me multiple times from the office on the side and answered a phone call before asking what I needed. Once I got outside to the loading zone and texted the number I waited 15 minutes and nothing happened. My son started getting upset and antsy by this point because he’s an infant sitting idol in a car. The guy walked out and stared at my car while walking into the main part of the store and said nothing to me, I thought maybe someone else was in the building he was in so I’d be helped shortly. Another 10 minutes went by and he finally came back from the main store to the loading area where I was trying to comfort my screaming son. He almost went back inside but stopped and asked “oh are you waiting for an order?” Um yeah! Hence my parking here and text message! There are signs all over the door that say do not get out of your car or enter the doors, just text and wait. I wait another 5 minutes before he comes back out to put them in my car. By then my son has gotten so upset he’s thrown up all over himself and his car seat. I finally left ShopRite at 3:27. It should have NEVER taken that long for a grocery pick up. Absolutely ridiculous. Never again.

Recently when I click on some products the app doesn’t respond, and I have to restart it or give up in frustration. Sometimes it seems to work for the first few items I add to my list, then nada for the rest. It may be worse on Sunday, when the new circular comes out and perhaps not everything is perfect yet. It’s worse on the iPad. But there are so many handy features to this app that once you fix these new bugs, it’ll be back to being great again. Old review: 1) your shopping lists used to be printable. Please restore this ability. It’s nice to have a paper list for backup 2) Once you clip a coupon, the product image fades so much it’s hard to see what it is. I barely can tell what coupons I have once I’ve clipped them. Please make it more visible, maybe lightening the picture only slightly and including a check mark over it or elsewhere that still makes it easy to see. I tend to look through the coupons quickly by image rather than text, so retaining the picture’s clarity helps that. 3) maybe I’m missing it, but I don’t see where to find my receipts. If They’re not accessible in the app, this would be a helpful extra. If it’s already there ... never mind! Make these additions and you’ll definitely deserve 5 stars.

I am a new Shop Rite Customer. I visited this morning before work, I was greeted by a very nice security guard-who thanked me for being a front line worker, my reply-thank you sir, you are a front line worker as well, he then told me he was an EMT-and he understands the necessity of health care workers. WOW!! Awesome start to my day!! I returned later in the day, the same security guard recognized me and said back again? When I said I was back to pick up a catering order he led me to the nice gentleman who was taking care of my order. I am all about excellent customer service and what I experienced today at Shop Rite was exceptional. Also to note:the food was amazing, my children and I celebrated Thanksgiving today due to work schedules on Thanksgiving-Shop Rite has a new and loyal customer and I will spread the word Thank you for the kindness shown to me today, thank you for the exceptional catering-thank you for being a light in an uncertain world. You are truly amazing front line workers and I am grateful for the care shown to me today. Cheryl

Basically you have a 50/50 shot at getting your order delivered on time, and if there’s snow in the forecast, all bets are off. What a disorganized mess. The third-party shopper was the one who called to tell me my order today was cancelled…I received no communication at all from the ShopRite staff. Then, when I called ShopRite back to ask about my cancelled order, they said the order isn’t cancelled, they were just running late. They assured me they would deliver this evening. I saw that they even charged my credit card. But nothing arrived…later I called one last time to find out the status, and a young kid answered and said everyone in that department left for the night. Now, I have no way of knowing whether they delivered to the wrong house, or just left my stuff in the aisle or never shopped the order. No one called to let me know anything. This isn’t the first mishap…Out of 20 deliveries, about 10 went smoothly. It doesn’t matter how far in advance you place your order, or what day you pick. It’s just the luck of the draw. ShopRite clearly lacks the right personnel to manage this service effectively. That being the case, they shouldn’t even offer it. Too bad…I really wanted this to work out. But it looks like I’ll have to do my own shopping from now on. But not at ShopRite. Thank goodness Uncle Guiseppe’s opened near me…I’ll be going there from now on.

Downgrading to one star as app is no longer functional and we can not place an order. We either get a “check your connection” error or a “something went wrong” error when trying to get to payment. Admittedly, we were spoiled by the convenience the previous version of the app gave us before the update to 5.0 because it worked and was reliable. Trying Acme instead. Original review: The previous app did everything it needed and nothing it didn’t. You could add items to a list, and see what isle they were in for your store. It also remembered what you chose for your store. This new version asks you to choose a store any time you switch between Pickup, Delivery, or their new Store Planner mode. It doesn’t remember which store you chose for any of those three. It also doesn’t seem to carry your cart between the pickup/delivery and the store planner. So if you build your list in the delivery section but stop by the store, you can’t see what aisle anything is in unless you switch to the store planner view. …but the cart contents aren’t viewable in the store planner view so you have to build your list again. Overall these make the app feel much less polished and intuitive. It feels more like I would expect a supermarket app to feel like: poor. The previous version felt much more functional to me.

Worst customer service ever! I’m a single mom of 2, ages 4 and 6 and it makes it very hard to get groceries!!! Even doing pickup, slots are scarce. So for starters, Jessica from ShopRite at home was very rude and unprofessional!!! I could not believe how she behaved. I went to pick up my groceries and after getting there and jumping through hoops to get there cause of this pandemic, they tell me my payment wasn’t completed. I was confused because when I made the order, the payment posted to my account immediately! Now I wasn’t thinking to bring my card since I already paid online. Now I go outside and call my card and sure enough it says the money was taken out! I call the card back to check the transactions and then there was a refund only after they canceled my order. I call to complain and Jessica says it’s my fault that I left without my groceries and there’s nothing she can do to help but tell me to place it again for another day! No empathy and no help. Then says my payment declined when it showed it processed on my online statement that I was willing to show! She stated it didn’t matter and they wouldn’t waive any delivery fee or help me in any way for the inconvenience of any glitches of their system!!!! Glad they showed me not all of us are helping each other and sticking together during these times! Hope these glitches get fixed!!!

Compared to Instacart, it is extremely difficult to use this app. It’s not organized. You gotta type in something exactly how it is in order to find it and a lot of stuff is impossible to find even though they definitely do have it if you go there in person. And a lot of times if you type in exactly what you want it’s still can’t find it and it says that the item is unavailable, but it definitely is there until you look it up a different way or go through the aisles and then you’ll see the item that they just said wasn’t there. They just need to improve the apps efficiency. It’s very difficult to use. However, the fees are really good. Compared to Instacart. The fees are way better. Instacart will charge you $10 for a service fee and then another 12 for a delivery fee and then you have to tip the driver and then you gotta pay another fee for something else and then by the time you’re done with all the fees it’s about 50+ dollars when your bill should’ve been $50 less than what it was if you just went there in person. however, with the ShopRite app it’s more like if your bill is $300 then with the fees and everything it will be about 310 to 315 depending on how good of it tipper you are.

I have never been more disappointed in a service than this one. I used the app to order food today for pick up as it is my only day off to do so. I scheduled a time slot for pick up as to save time. When I arrived at my scheduled time i was told that my order had not been shopped and they were two hours behind and they apologized for not calling me to let me know. As you can imagine i was upset that I now lost out on a whole day of food shopping that had I known this service was ineffective I would have just gone food shopping. They assured me that i could pick up my order later in the day and it would be ready for my at 9pm. While upset at this I agreed and said not a problem. I received at call at 8:55pm informing me they were now 4 hours behind and wanted to push my order till tomorrow and could not accommodate today. I now lost out on food shopping for the entire week as today was my only day off. Had they just told me when i placed my order they were behind to begin with I would have never used this service and would have went. I now have no groceries for the week and no free days to go shopping until next week due to work. This was the most horrible worst service i ever had and now I’m without groceries for the week. I reccomend never using this app or service

Trying to locate your home store is the most ridiculous waste of time this app has to offer. Instead of filtering by nearest zip codes ( since it is already given in the mailing address) they make you scroll through every store they have, sorted in a way that is not at all reminiscent of alphabetical order. This with the two times I went to use my card, and my phone number ( same for over 10 years) was not properly linked to my card, and trying to get appropriate discounts required me paying the regular price and then going to customer service after for a credit, once they established I did in fact have an account. C’mon people!! This technology is here to help us, not dumb us down! It is frustrating because all major stores are owned by the same parent company, so it is a big circular firing squad we have to put up with. Most of it is because they keep doing “payroll cleansing” and are required to hire less competent people to replace the people who know and understand how the programs work. If I can buy all my stuff from a local farm I do so, but these empirical numbskulls know they have you by the short hairs and there is little that can be done about it.

First and utmost, quite few managerial staff members are not pleasant. They seem to be annoyed most of the time. I heard a manager tell a customer who was trying to explain to her the pricing was wrong or the product was not in the right spot she told him I didn’t pack it out, so basically it wasn’t her problem but the gentleman told her you’re the manager take care of it. I find this to be a big issue. Things are in the wrong spot or mismarked and after it’s brought to the managers attention nothing is done about it. The item still stays in that spot tricking people, thinking that the item is a certain price and it really is not. Also, I find that this ShopRite does not carry a lot of products that other ShopRites have I.e. in Wall, or even in Lacey. Other ShopRites have more of a variety and carry many more interesting and different items this store does not have. Plus the fact the employees are really nice and helpful. The cashiers at this ShopRite arec very nice considering that they must deal with the not so nice managers. I would just like to say it’s not all the managers and customer service people. There are a few that that are obliging but some are not. Being rude is a big turnoff

Please revert back to the old version. I’m a user that started creating shopping carts for in store shopping in order to remain on budget. I’ve given this new version quite a few months to get used to but it didn’t get easier. I like the concept of keeping the “all items/checked/unchecked”; makes it easier to create my cart with items I purchase regularly. However, the price total only reflects all items vs having a separate total for unchecked items (my actual shopping list). The new search is the worst part about this. Making it multiple step to see all items with the category/name being searched; it’s too time consuming for a working mom. It would be great if when I searched a word, ie: pasta, it brought up my frequently bought items first, but instead it gives me items I’ve never heard of let alone items I shop for. Or making my digital receipt interactive so I can just add items from there to my cart. It used to be so simple and vision friendly. This version is too much. I miss the old version very much. And if what I have mentioned are actual current options in the app, please help bc I can’t figure it out. Thank you.

I shopped a day in advance for curbside pickup. I selected a time slot and came to pick up at the appropriate time. After sitting in the car for 15m I was informed “you are still being shopped and did you get a phone that we are behind”. I replied no, heard nothing. The associate went back inside. Waited another 15-20m. Called customer service who transferred me to curbside. I explain I have been waiting. She said “did u get a text your order was ready”. I said no I didn’t receive any commutation. She said she was finishing up my order. I said should I stay or come back. She said she’s working on paperwork. I asked again should I stay or leave. I was told “you can wait or you can come back tomorrow honey”. I left! At 636 I received a text that said my pickup will be ready 530-6pm. I was there at that time. My order was NOT! The worst customer service and system I’ve had to deal with in awhile. Personally I had surgery 2 days ago. I needed to utilize this service because I can’t move much. Sitting in my car is difficult too. Communication and less attitude would have been fine and there would be no reason I would have to write a bad review. And for the record it was a small order. Had I felt better I could have shopped my order in 30m. I won’t be using this service again!

I was on the store last Saturday the 19th and wanted to get an angus rib roast. Was told by the butcher at the order/pick up window that angus roasts never came in. It was advertised as a 4 day sale item. Next week circular angus prime roast and choice angus were both on the front page of the flyer. So the 20th I asked again. Same butcher again said they never came in and both times was rather snotty in replying. So went back 12/26. Same butcher again, light colored hair and glasses and again at the order window, and asked about angus roasts. His reply was no. Snotty again . I asked prime was available... snotty no reply. I asked when they would be in... “I said No” spottier than before. I did tell him the dept sucked. The never came in is used a lot there for not having your advertised meat products. This is not pandemic related as it has been heard before. I have been shopping there since I moved to the area in 9/18. This butcher just cost you my business. As an aside I was a Shop Rite employee for 32 years 27 as a dept manager. There are other options available.... Price Chopper in Matamoras a Shop Rite in Newton and a new Weis in Dingmans Ferry. I want to add that Katie up front and Katie in home shopping are two great employees. Adios John Hirt

I have a Great Pharmacist at My Shop Rite so the few issues I have with the APP get taken care of. I just hate wasting Her time with something should be at My fingertips. The APP needs to keep Medications I take longer in History. Some I take once ever spring. When go to fill the Script it is gone. Also a issue does not tell You when last filled a Script wish it did. And biggest problem and do not know why it is set up this way. Why in there no warning when a script needs to be refilled. I hate auto refills at the Pharmacy. Always have medications no longer taking or I do not need yet. I wish the APP had that feature just to let Me know My refill is due soon. This way I have a chance talk to My Doctor first . Some my diabetic meds change doses month to mouth . And some only take when need. A one month supply can last 2 or more. And I hate having unneeded medication around so auto refill for as nice it is for you is a hassle for Me. A warning in app would stop excess waste of Pharmacist time. Having to look up info on medications being taken. When last filled and Auto filling unneeded scripts.

It is great that we are able to order online and have our items brought to us while we wait in the car . However, last time we waited over an hour for our order to be brought to us. It was busy and we understand the circumstances, but, more than an hour is unacceptable and a stress for both the employee and the customer. We thought by selecting the option to pick up at the store, it would be convenient and hassle free. Yet, with the time we waited, we could have just gone inside ourselves. We don’t blame the employees who were managing the pickup section as we actually felt really bad that there were so many cars but only 2 employees running around trying their best. Secondly, the app or website does not show all the items available. Often, they are not shown and when we go inside the store- the item we need is there. There should also be more opportunities for customers to have the service fee waived. Especially for customers who spend significantly every other week at this location.

The search engine is awful on this site. You get search results that have any of the terms you use so it’s too broad. For instance if you put cream cheese with chives you’ll get pages of every cream cheese flavor they have, and also any other item in the store that has the words “cream”, “cheese” or “chives” in it. There is no way to narrow down by department. So it takes forever to do a full shopping list. The other big problem is that if you leave the app even for a second, it will take your time away from you that you have reserved. It’s supposed to reserve your slot for 90 minutes, and after shopping for an hour, I had to stop and look at my email to see what my mother wanted me to get for her. Attack all of five seconds, but when I went back to the app and continued shopping I found that it took my reserved slot away because I was away from the app even for that five seconds. It’s ridiculous, 90 minutes should be 90 minutes whether you’re on the app the entire time or not. Things come up in real life while you’re in the middle of doing one thing you have to do something else but this app punishes you for it.

To minimize our time in the store my husband and I create the shopping list - a combination of sales from the circular, items we need, and our saved staples. We then set it to shop the aisles and each log into our account from our respective phones. He stats from one end and I start from the other and we can be done in half an hour. It really helps to pick exact items/ flavors although sometimes we need to make on the fly substitutions when items we picked out the night before aren’t available. Would be nice if items I checked also reflected on his phone in real-time. At least once last-minute changes made on my iPad before we left didn’t sync. And it’s annoying but predictable when specific sake items are not available in our store when I shop by next week’s circular on Saturday night. I have to remind my husband to check the notes at the bottom. But all in all I like it.

I am a frequent user of this app and while it has a few improvements from the previous version (variety of products), I’m required to sign into the app about every 10- 14 days. I cannot tell you how frustrating it is to be ready to head into the store and open my app , only to find I need to sign in. That takes a bit and sometimes it does it to me in the store where the reception is terrible. This week my basket disappeared. I had filled my cart up intending to schedule a pickup but changed my mind and went to the store instead. When I opened the app before heading into the store, I didn’t need to log in but all the items I had placed in the virtual cart disappeared. Once I got done shopping and got home, I checked my app to check for a sale price and my virtual cart was back with all the items I put in earlier in the day. I’m starting to miss just using a paper flyer. It’s getting to be too much work. Although having ALL coupons (including the special ones that were once sent in the mail)!digital is a plus.

This new upgrade from last week is horrible you cannot do anything on the app…all of my information is no longer there, I can’t view the circular, I can’t check my past purchases because everything is gone! I’m so annoyed now that this new version was put out and probably wasn’t tested before it was launched. Even using my laptop there’s difficulty checking items from the circular, which only on my laptop can I view the circular. Using the app on my phone, I cannot do anything. I deleted the app to reinstall it hoping that it will refresh to what it is supposed to be but still nothing. I wrote to ShopRite and they responded that they are aware of the issues and fixing it….that was days ago it’s still a disaster. If there was a way I can go back to the old version when it was much simpler I would. I should not have to go back to walking into a store to pick up a paper circular!

I have used the curbside pick up since it was was first available. I am VERY upset on the service I had today. I ordered my groceries at 1200p today with a pick up at 630p-730p that night. The blocks of times that still has openings was from 4p-730p. I chose the latest with the guarantee it would be ready when I arrived. I arrived at 620p thinking I may have to wait a little since I was early. I was greeted at 625p and was told that my order was not ready yet. I did not mind waiting a bit since I was early. I was completely thrown when I was asked to come back tomorrow. The reason was that they were really busy today. Why did I not receive a call earlier in the day with an explanation that my order was too much for them to handle? Why did I have multiple choices of time slots if I did not have a chance to get my order filled that same day? It’s not a free service and do not mind paying for the convenience. This is not a convenience!

Yesterday was the first time I went to the deli counter for some cut to order cheese. I was almost finished my shopping and there was no one waiting at the counter so I asked the gentleman behind the counter for some cheese. He looked at me and said, “you have to order at the kiosk. Really, he’s right there talking to me but no, that’s not how it’s done. So I placed my order and roamed around the store for a short time, maybe 10 minutes and went back. I didn’t know where to pick up my cheese, so I had to ask. I then looked through the case for pick up and my order wasn’t there. He said, “what are you looking for” and I told him. He was just finishing it up so he handed it to me. I asked for cheese sliced ver thin. Well every other store I have been to had always placed sheets between the slices because otherwise, you get a clump of cheese, stuck together. Not here. So I got home and ended up with a big blob of cheese that was impossible to separate. I’ll never order from the deli department again! If you don’t want to provide this service, discontinue doing it! Not only was it a mess, the gentleman was rude.

I am writing in hopes that the developers see this and can make a change to the app. Pros: it’s great that the cart does not get deleted after a certain time, it reminds you of the past purchases, so that saves lots of time, it’s fairly easy to use although the search feature is not quite as good as it could be, I often need to go into the individual aisles to find things because the search bar couldn’t find them. Con: in the portion where you can reserve a time slot for delivery, it gives you three hours to do your shopping and check out before the timeslot expires. However, as in most busy families, I suspect, I will sometimes start a list, and then I have to stop to attend to something. I come back and they are only 20 minutes left in my timeslot, not enough time to figure out what I need. Even if you switch to a different time slot, it does not restart the clock, you still have only the original amount of time left to finish everything up. I basically have to wait for the timeslot to expire to pick another one, and like in the case of today, there were no timeslots available by the time the original one was expired. It would be really good if we could restart our three hours as long as the timeslot is still open. That is the way things used to work, but for some reason, now it no longer does with the update. Please switch it back to how it was!

I love being able to order from home; especially since Covid-19. I avoid going out to not risk myself or my family. The app is great but when it comes to what’s offered for substitutions, there is room for improvement. For instance, I wanted a 45 oz of butter but all I was offered was one pack of butter sticks. For one, I think they should offer multiple options, and secondly, I know the store carries more than one brand of 45 oz butter, so they should offer those for me to choose from. Also, they need to also allow you to adjust the quantity for the substitutions. If I wanted 45oz of butter and you’re only offering a pack of butter sticks, that’s not enough. Other than that everything’s perfect. The delivery of the groceries is perfect and I haven’t had any issues. I will continue to order from home. Thank you for making it possible and I appreciate the shoppers that collect my groceries on my behalf.

We have been using ShopRite for our grocery needs since 1973 for the quality, selection of brands and the price of items. I love the digital coupons and used them in the beginning. Each new update for downloading Snarky has been more frustrating than the previous one. I deleted my account at the suggestion of a SR employee and started over twice now. It worked well for several weeks. Then more updates, more frustration. I am repeatedly being asked to sign in. I have been using paper coupons but they don’t always include all of the digital ones. It’s crazy. All I want to do is load the coupons and shop. It would be nice to have that option. I don’t want to have someone else shop for me, don’t want a printout, don’t want to see what I bought last year, month, week. Don’t need an account. You have added too many options. One more thing. You have changed the procedure for looking up the digital offer so that each time that you look at the product and go back to the list, it starts at the top-listing the first coupon. So now you need to scroll down to where you were. This week has 133 digital coupons, I believe. Please return to the easier process. And update the “keep me signed in” button to actually keep me signed in. Thank you P. S. Your staff is very friendly and very helpful. One star for digital coupons and five stars for the store and staff.

I have trouble with the app I tried to have customer service email me and the website is not working properly. I do not know why every time it asks if I’m a robot the website glitches and only shows half the pictures. I went to the ShopRite store to add my new phone number to my current account and they made me another account with the wrong information , wrong email and someone else’s name has my new phone number under another account. So now my current phone number is connected to someone else’s account and I can’t add my new phone number to my account that I’ve used before so now I have an account with the wrong number because I had change my phone number because I had too and someone has my current phone number on theirs! So it’s very hard to change phone numbers on the website, App and in the store I can’t believe how complicated and difficult it has been to just change my phone number because I do not have the old number anymore!!! Why do I have to struggle on the phone with customer service about something so simple to fix when half the times it automated lol

In this time of uncertainty, thanks to COVID, this app does come in handy. It’s super convenient to have the order prepaid and ready to go upon arrival. However, it’s not without its fair share of frustration. The search engine is incredibly challenging, I only find what I’m looking for about 50% of the time, and many of the results have nothing to do with what I searched. There are many items still missing from the app’s database, though I assume that’s a work in progress. My biggest complaint is regarding the coupon function. You cannot scan/load a paper coupon into the app, instead you have to use a digital coupon from their list. You have to find the ones you need and tap them to load into your purchase. None of the digital coupons match any of the manufacturer coupons I have piled up in my kitchen, and that’s extremely annoying. All things considered, I will still continue to use the app, but I’m hopeful for some improvements down the road.

When you unclip a coupon by accident and try to reload it always comes up with ERROR. FOR EXAMPLE I loaded a coupon but hit the load button a second time so it unclippef the coupon and when I hit it again it comes up ERROR AND WON’T LOAD NO MAtter how many times you hit it or go out coupons section and then come back to it. The coupon is good till August 8 so it’s not expired. This dames problem has been happening for months. Why don’t you fix it????? What good is the coupon if you can’t load it ? There are always fruit flies in the produce dept. and I’ve seen the staff putting wet onions and potatoes out sometimes and ShopRite strawberries always have bad spots in the container. The checkout line is too in late afternoon 4 and 7 pm. . If you get anything frozen it’s melted before you get out of aisle 10 to a register. Why don’t you get self scanners like stop and shop. You scan it , bag it and pay at a self checkout You would save on waiting in line, checking out at the register and bagging time at least a half hour -to an hour if you have a full cart

1. It looked like there is a ShopRite store opening up in King of Prussia. I love ShopRite and there is no nearby store. I tried to find out if King of Prussia is opening or is already open, and have not been able to get an answer. If and when it does open, I will definitely shop there. I used to shop in Marmora, New Jersey, but I no longer live near there. 2. I registered in the application for the first time today. After I registered, I tried to clip coupons and each coupon had a black box under it requiring one to register or login again. I tried to do that and had to keep re-entering my email and password so many times that I nearly gave up. At the point where the app told me my user ID and password were not registered three or four times, I gave up and got out of the application. I opened the application again out of curiosity and low and behold, I was able to clip coupons without having to enter my user ID and password again. This application needs more testing.

I like my in-store shopping experience, but their online service is complete trash. I’ve had a much better experience with Whole Foods. I have been using ShopRite Shop from home since the pandemic and nearly every single time they claim to be out of certain items with absolutely no substitutions (even though I’ve asked to be offered substitutions). I’ve have to go inside the store before or after collecting my groceries only to find perfectly fine substitutions for basics like whole milk, eggs, gluten free bread, chicken and vegetables. With Whole Foods, there are always substations offered and if I accept them, they add them to my groceries. The straw that broke this camels back is when I showed up and had to wait over a half hour for my order and when I finally got home, the order was completely wrong; not one item was mine. Did they make it right? Yes, but they have made my shopping experience so unbearable that I now have to drag my two year old through a grocery store while trying to keep her mask on OR I have to pay almost double to use the Whole Foods home delivery service. Either way, they’ve officially lost this customer.

App shows items in store, then when you shop from home of course shop rite of montague Nj Doesn’t have it,extremely irritating, they need more room in that store either expand the store or move to a location to build a Shoprite that can compete with Walmart, if TJ MAXX could be convinced to move and they could buy up that space then now we’re talking change there’s just not enough room to to keep the product that people buy on a daily basis, plus they don’t do substitutions on items you order from home that they don’t have in stock, so you get nothing I grew up eating food from Shoprite @ the Newton NJ Shoprite and they had the liquor store attached in a separate building, always fond memories of going with my mom food shopping every week when I was young, nothing bad to say about that store but if you go 30 years back there was Shoprite,Weis and Acme In Newton! The Shoprite in montague NJ is STRUGGLING big time, and it’s always been a 24hr store, there’s no reason why they had to follow the leader, and take the 24hour shopping away just because every other store was doing it at the time because of COVID!

Every time I make a pickup order there is always a problem. Either they are out of a lot of the items I ordered or they take forever bringing out the order. Or they just don’t bring it out at all. I placed an order to be picked up today between 11:30 and 12. I checked in at 11:50 and waited for almost 2 hours and never got my order. The person bringing the orders out walked past my window and I said excuse me can I ask you about my order and she just kept walking. Maybe she didn’t hear me but nobody noticed the same car parked in the same spot for over an hour? I don’t know that I will be a returning customer having to deal with that almost every time I order. I could go in but the whole point of doing pickup is so I don’t have to. I do pickup because I have health problems and cannot walk around the store and now that nobody wears masks anymore I cannot risk my health going in to the store and even when I call to tell them I am in a spot to pick up nobody answers the phone most of the time so it’s very aggravating to have to spend half my day trying to pick up my order

I arrived at the supermarket at 6:15 and placed an order at the digital deli machine. I then did my shopping returning to the express pick up area at 6:50. My order had not been started due to being understaffed so I got on line. I informed the worker I was waiting for a specific order and when it was my turn in line a different worker bypassed me and made the order for the man behind me. He then instructed me I was standing in the wrong location and to move. Really? Should I just stand by an empty express refrigerator for hours and wait? That makes no sense. Makes more sense to inform them I am waiting for my order so they will begin it. Why does the man behind me in that line receive his order 10 minutes ahead of me??? I could not be more unhappy with the service at this ShopRite deli counter. I will not shop at this deli in the future. I realize these men want to go home but I have also been at work all day, am tired and want to go home. There is no reason that at the very least I wasn’t taken in the order of the line.

Last week’s update was the opposite of an enhancement for me. It turned app from landscape to portrait on my iPad, removed most of my order history and item notes, required me to manually type in Credit card number (instead of allowing Apple Pay or CC auto fill from my device or pasting in the number). Made me keep losing time slots as I struggled to check out. I started using ShopRite curbside pick-up during the height of the pandemic, in March 2020, even though we have closer options. Recently, I decided to see if they had worked out the substitution kinks, now that the supply chain issues aren’t nearly as bad. Unfortunately, all my 2020 and most of 2021 order history and item notes have disappeared with this update. I also can no longer use my iPad keyboard since the app is only in portrait mode. Not worth it to me to invest the time to recreate all that info. I will be using Stop & Shop for most of my curbside pickup orders going forward.

I truly don't know what I would do without this app! It has changed my life!!! I can now spend more time with my family, also not lose my mind inside of shop rite with 3 kids!! I was spending so much more money going inside with kids because they we're just tossing snack after snack in the cart! Now I get the ones they love and can keep on top of there stock they need. This app is convenient! Saves your past orders so all the stuff I get weekly is so easy to just add to cart instead of looking for it. Also during the week if I think of something new I need that I don't want to forget to get I just open the app and add to cart then and it saves it for me till the weekend when I place my order. Props also to the Nutley NJ shoprite women who pick me awesome produce and always call me and are so helpful if something needs to be switched out!! Thank you guys for being awesome!!! ♥️-Leone Mom

Nice to have a delivery service but unfortunately there is always mistakes in the products they send which are different from those I ordered, as well as amounts in that I would order one product and receive more than I ordered. There were times when I would get less and not more. Ordering a half a pound of grapes but receiving a quarter pound witch amounts to nothing more than a few grapes. Apparently, when they updated their entire site or year or so ago, it was filled with way too many glitches which was causing these mistakes. Though it’s gotten better, it’s still very faulty The women and men who work in the delivery department are very helpful and courteous so it’s a shame I have to give this honest review which is far from positive but there is no way I can give an exact figure of how much money I threw away by receiving the wrong product which though it may be five or six dollars, rather than exchange it I just dump it due to time restraints which I would consider those mistakes for worse then the ones I wrote about first. Having never enjoyed food shopping, I continue to still use their delivery service, But slowly have change my shopping habits and now use their delivery service a whole lot less. I have to say that since they in large the store, there fish department and they’re fresh meat department and deli, was not offering The same quality as they had for so many years prior to the expansion.

I normally do not like to give reviews but I feel this is necessary. I feel like your website needs updating. I shop at PeaPod as well and Wholefoods and both websites are better in terms of functionality. Your website tends to be very slow and add items I do not add to my cart. Also, it’s an entire process if I need to update my order. I should be able to update easily. In terms of the pickup/delivery services, I have been very disappointed. This might be the last time I am giving ShopRite pick services a try. I receive poor quality fruits and vegetables and when I call and complain, your reps are not helpful. For example, my cauliflower came with a dead mosquito. When I called ShopRite I was told there was nothing they can do and that I should just simply eat it that way. Very disappointing! Another thing is that some items don’t come because your reps say they are not available but when my husband walks inside the ShopRite while picking up an order, the store is fully stocked. That being said your pickup/delivery services need to be better managed.

App needs to be user friendly. We should not have to click on so many buttons to get the sale items registered. Flyer page should have a “circle the item” you want to buy option like Stop and Shop does. This enable easy visual to the eye for what items you need to buy once your at the store. It should also compile a compile a check out list of the things you selected to buy with the total price for customer to see. This should include visual easy to read coupons deducted from original price so customers are able to look at it like a easy math problem without getting confused. I highly dislike the current way the recipts shows calculation of a cupon being deducted from the original price, because visual looking at the receipt I have a hard time figuring it out. Also a major hassle is sales item need to CLEAR STATE HOW MANY OFFERS OR NUMBER OF ITEMS IT WILL HONOR. Right now when I read it, it is not clear and more of a guessing game. It should also clearly state whether it’s offer is per variety or per category of item.

The new app is an improvement over the old app, BUT I still am not completely satisfied. When I went to look at previous purchases, there were none listed. And even more aggravating, the search engine was completely useless. Put in what I wanted to search for, and NOTHING HAPPENED. As a result I did not get all the products I needed. Please continue work on improving this app. I like the convenience of shopping from home and the delivery aspect of Shop Rite. This is an ADDENDUM to the above. The current Shoprite app has improved so much since I last used it. It was easy to navigate. It allows you to browse & shop from the circular. I am very pleased. I always opt for delivery, but I find there are never enough current slots open & I usually have to wait several days to get my order. I hope this aspect will be improved in the future.

Your app is a piece of garbage! Stalls out; gets errors; goes to the wrong place; and wiped out my cart, my list and my reserved time slot!!! 😡 Update: the app is very attractive, has nice graphics & options. Sadly, usage has become even worse, as now there is a wait time (often greater than an hour) just to get into the app. Even worse, my reserved pickup time was four (4!) days away; this after spending nearly 3 hours getting my order into the cart & going through checkout. The ultimate crusher, though, was when I arrived at the store at my designated, reserved time slot (8:00 - 8:30 pm), only to be told that the store was closed!!! Sorry for your luck!! As a 74 year-old with diabetes and a heart condition, this was very sad news indeed. Now I have to physically go to a grocery store (NOT that one - Four Seasons ShopRite), endangering not only myself but others that I come in contact with! Now, it’s six days after my first attempt to use this app, and I’m forced to go out shopping because there’s no food left. So much for human kindness during this awful pandemic!!!

I use this app just to load digital coupons and save sale items to my shopping list so I know what to look for when I shop IN STORE. I do not use the shop from home or pick up service. This app is the worst. When I try to add sale items to my shopping list in the app, most of the items come up with the message ‘There are no available products in your selected store for this circular item’! This is not possible! Many, many sale items have this message: Keebler cookies, Lays chips, Coke soda. There are many varieties of each of these items. I doubt they have not one coke product in the store, or not at least one type of Lays potato chips. I just want to save the item to my shopping list so that I can look for it when I go to the store, and I can’t even do that. I have to write the items on a piece of paper, which is ridiculous. I even changed my home store to a store across town, and I get the same message that there are no available products in your selected store. I absolutely hate this app.

I want to commend everyone at the Watchung and Clark stores. During the pandemic I shopped from home and picked up my order in Clark, since Watchung, my preferred store, does not offer this service. Over the decades I have always been more than happy with my ShopRite experiences. The employees go above and beyond assisting you as you are shopping and you could not find a more courteous group of individuals. I applaud their courage and dedication for coming to work every single day to serve the public. It is not easy to wear a mask all day long but yet they do It to ensure that we the customers are cared for. God bless everyone at ShopRite. On another note, it’s time for the watch on ShopRite to the upgraded. The facility is old and should mirror the Clark and Gillette stores. Customers deserve the upgrade so that shopping is a more pleasant experience. I would also hope that they start to provide Boar’s Head products at the deli counter.

I’m amazed at the extended kindness, over flowing personalities of every employee in your Berlin store. I never knew the difference between Zallie and Ravitz for 42 years 🤦🏻‍♀️ now you have a new customer for sure. Your cooked goods packaged are delicious and perfect price for those on a small budget. And your seafood department will cook your order and accommodate your all your questions. Thank you so much for the focus to detail. I took my grandkids in your little cafeteria area for lunch, you need to update the prices, the man, Jon, charged me higher than the listed amount on the sign and the chicken was too spicy which he didn’t mention but the food was good, the area was clean and lots of people were eating. Again, thank you for the best store in south Jersey. And my Marlton seniors always buy your donuts for our meetings and st Joan’s luncheon. Everything was of high quality.

Tried today to sign up for the digital coupons for extra savings- Went to CS for assistance and was told to DL the app and create an account... told them I was having a problem because I couldn’t find my card and I was not sure of the phone number, if I can have a new card, she refused saying no because I already have an account (but couldn’t bother looking it up)anyways I found an email from ShopRite and signed in creating a new password- check my account # and phone number... went about DL my coupons but when I got to check out...it didn’t discount... manager put in manually but at that point most of items were in the bag and could not remember everything... so of course at least six items were not discounted.... I just wish the people at customer service can be more helpful instead of brushing you off... that’s why it’s called CS.. a lot of time and confusion could of been avoided. Now I have to go back and try to get my reimbursement for overpaying. Not everyone is tech savvy, but sometimes things are unavoidable.