Not sure what reviewer Xxxxxx€£¥%:( is smokin’ but the country rating system is obviously and clearly displayed. Some people just like to troll. Anyways, I’ve been using this app off and on for years and the most recent update really modernized it and made it easier to use. As a matter of fact, the rating system is really neat (especially in the Advisories section) because you can clearly see the number of countries belonging to a specific rating. I just hope our government keeps the app updated all the time because it really is useful.
I love the app so much as it provides all the information that you need while providing a sense of security. The only feature I would love to see is to include the US embassy contact information at the destination. In addition, a 24/7 emergency chat/contact service would be fantastic.
We appreciate this app and that the Dept. of State gives us a venue for logging our whereabouts while traveling abroad. That said, everything about this app seems precisely the same as it did when we first used it in Autumn 2017. Visually it is extremely bare-bones. It forces you to re-type absurd amounts of data. It doesn’t allow you to access a pull-down menu of previous travel companions and their data. I understand that DoS often operates on very thin budgets, but something should really be done to get this valued app a mid-life upgrade.
I’m an experienced traveler, but at 63 I prefer to use a tour group. All my needs are met and I fill safe . This app gives me peace of mind when traveling to Europe. Just knowing where the alerts are on any given day.
The title says it all. I love the idea, I also love the ability to get an idea about the safety of a country that I’m thinking about visiting. However, they need to update these ratings more frequently. As an example, the war in Israel has been raging for over a month now and it still says that it’s a two on a scale of one to four to travel to. Which is exercise increased caution. This should be a four at this point.
Useful app, just wished it would scroll properly. If I click in a country for more information, I can see there is a bunch of info; however, I cannot scroll passed what fits on my screen. If I do just a little bit, when I try to scroll more, it just resets to the top of the page again. Hopefully there will be a fix for this at some point as this app can be extremely useful for those that travel overseas frequently.
I was able to enter about half of my itinerary but had to sign in over ten times as system would send me back to log in screen. System finally gave me an error page and wouldn’t let me add remaining information. STEP program not very helpful if the state dept doesn’t know my itinerary or contact information. I had also tried using webpage separate from the app but had the same problem. I don’t see any way to contact them for support.
I created an account about seven years ago and forgot I had done so. When I click on forget password, it asked me to enter my email address and birthdate I do so and then I get a message that email address and birthdate doesn’t match, create a new account. When I try to create a new account, it doesn’t allow me because it says that email address is already being used. I’m not going to create another email address just for this so I am permanently locked out.
I can’t access my account I created from My laptop to my iphone. The Apps is no use at all for any emergency or updating account . It kept asking me my security password with my same answer it has no other option to open my account. Then in my laptop, the security question keeps rejecting my answer but when I tried to create a new account , it just suddenly opened in my laptop screen. It’s very slow !
This app has provided great information in the past. But I just noticed that some of it isn't working. Clicking on a country gets you to one more screen, but clicking on choices at that screen doesn't have any information. You can't see consulate information or visa requirements or anything else.
This is very useful app for Americans while they are traveling they can have their itinerary in the app and I also find useful information about the countries they visit. It is usual app.
Fairly simple app to use but is sometimes cumbersome when you need to add information to the STEP area. Unfortunately, cannot access information on Israel as it gives information for Iceland the same that is included in the Iceland tab.
This app is flakey. It used to work, but now, every time I do anything in the app, it makes me sign in again. Click add, sign in. Click a country, sign in. Click Profile, sign in. And once you fill stuff out, it wants you to sign in again, and it doesn’t appear to save anything you do. I tried adding a trip and modifying my passport, and neither updated.
Previously was a very good app but now it’s as if they don’t want you to have readily available information. Everyone wants to know about SAFETY! Why are we directed to the web page when it is not formatted for your cell phone & so you can’t read the giant text. You have to click all over for information. What a joke trying to read the world map with the color coded legend. SEROUSILY!!! Hit DELETE everyone. I will get info elsewhere.
The app actually had the info you need inside of it but like someone has already mentioned, you cannot scroll down to read all the information that’s given. The app can be useful and a great app if someone actually took the time to fix it so it can work properly.
I always comforted by my enrollment in STEP , the cautionary updates makes myself & acquaintances feel grounded especially in foreign/ overseas lands! Thank You! Truly, Tekaram Dinanath.
Are there any updates for this App? Love the app but does not scroll all the time and not updates to current situation all the way.. Would be super easy to pull up the app instead of having to go trough the website..
Keeps logging off after logging in if I try to use it
Keeps logging me off after been logged in if I try to use it, or edit any already entered information. It happens either in the app or directly on the website.
This isn’t anything beyond the DOS webpage. In fact, it’s less than it. I thought this app would be useful to sign in or sign up for stays in a country, then to receive alerts (push notifications) from the embassy for updates and warnings. I shouldn’t complain about a free app, but it costed me time and taxes. So it’s pretty expensive and disappointing for what it is.
This app is so 1990s - oh, wait, there weren’t any iPhone apps in the 90s! Well, that explains why this app is great in theory, and awful in practice. Ideally, app developers who understand 2021 app technology would work their magic on this app, and make it what it could and should be.
It seems like the information is good but i can’t scroll down any of the pages to read it. Seems to be a lot of bug overall. They should hire someone to actually make this app functional
This app provides good information and contact info for DoS personnel in event of emergency. It would be much more useful if you could store family member info, regular hotels, ets and just select the info as needed.
Given how long the scrooling problem has been around it’s clear noone at State uses this. Some information is 3 or 4 years old and others in conflict with different parts. St. Kitts is either Level 2 or Level 4, etc. All in all a good idea but not much effort put into it.
I entered All my information, personal and emergency contact, press create, and then got an error message saying the url was not accepted. WHICH url? I was provided with a number but no instructions on where to use it. I’m wondering if the services will be provided if needed. I wasted almost half an hour!
This app was so helpful in the past when it scrolled properly. Please fix this issue so we have access to this important information when traveling abroad.
In this version, the country section links are scrambled. Click the button for ‘Benin’ and you get info for ‘Brunei.’ Click the button for ‘Togo’ and you get the info for ‘Tonga.’ And on and on. Bugs like that don’t leave a traveler feeling like the app is exactly reliable for security- related functions like the STEP program. Bad, bad, bad.
The app offers a link to STEP. It tells me I have exceeded the attempts to sign in and blocks me for 30 minutes. I only entered my name/PW once and it was correct. This is also happening on the direct STEP site so perhaps it’s a STEP issue??
How can an app designed to keep US citizens traveling abroad safe be riddled with bugs and not work? I tried to access the STEP function from within the app, but it crashed, followed by “error in server” message. Then I tried to used the scroll though and use the search function to look up a country. I click on Germany, but the result reveal Gambia instead. I hope someone reads these reviews and fixes the bugs. Otherwise, please save taxpayers money and delete the app from the App Store.
This app is not informative. Very generic information. With entry requirements changing every day and alerts, you would think that this app could help keep you informed. Not. I would not recommend this app or even tell them where I am traveling. We are all in our own.
I am looking at many countries in level 1 or 2. But I heard that yesterday the State has raised all travel out off the US to level 4. Why cannot I find anything about level 4 on this app?
On February 26, 2020 the US Department of State added the Coronavirus disease (COVID-19) under Level 2 alert for Italy; however, the app was last updated January 20, 2020 so it’s not showing the virus alert.
Yesterday (10 July) travel to Haiti was changed to Level 4. The app still shows Level 3, last updated 5 July. This is not helpful to anyone. Please maintain the app properly. We can’t even trust the information on it.
This app. Stopped rating all countries from 1 to 4 levels which makes this a total waste of time. Looking for another way to get information out of our corrupt U.S. government.
Smart Traveler, the official State Department app for U.S. travelers, invites you to see the world with easy access to frequently updated official country information, travel advisories, U.S. embassy locations, and more. Smart Traveler also provides access to the State Department's free Smart Traveler Enrollment Program (STEP). STEP enrollment enables the State Department to better assist you in emergencies such as natural disasters, unrest in foreign countries, or lost/stolen passports overseas. During your travels, STEP can help your family and friends reach you in an emergency. Smart Traveler also provides quick access to the Department's Consular Affairs Facebook and Twitter pages.
