Snipes has great options and I always seem to find my size when other sites/companies aren’t available. The App is easy to use and all items are easy to view. Quick tip- Sign up for push notifications so you never miss a sale or launch!
Ordered my first pair of New Balance’s from Snipes USA because they had a style I liked. Was really happy to see they would arrive a day early. Little did I know they were packaged by someone with tape as fingers. There had to be 8 rolls of clear tape on this box. The box in question was also big enough to fit 4 pair of shoes in their respective shoe boxes inside of it. When I got the box it looked as though it had been thrown off of a building(shipping woes I guess), and the shoe box inside looked like it was in a mosh pit. The shoe box itself was damaged, the shoes where not inside the box anymore due to the massive size of the shipping crate, I mean box. All of the contents of the box were everywhere, there was about a paper towel roll of extra shoe paper in the box still folded and not around the shoes. The saving grace of it all is, it doesn’t seem like the shoes themselves are too damaged. All of this is odd to me because this isn’t the first time I’ve chosen Snipes USA to pickup a pair of shoes from. I’ve never had any issues like this, but this one time, I got the disgruntled employee packaging plus, and I definitely didn’t order it.
Their phone number nobody ever answers or nobody ever gets back to you on and also their emails nobody ever responds to or helps you. For instance, I placed an order where I got the wrong size tracksuit I had a 2X in the hoodie and the one X in the pants I needed them to fix it to a 2X in the pants but they did not so I ended up having to re-order another pair of pants and now I’m going to have to return them. Oh yeah, I also bought other stuff which I didn’t need to buy. Also, I could have the free shipping because it cost under $100. Fix your customer service it’s terrible. Also answer emails in a timely manner.
I just downloaded the new app and I love the new Cop or Drop feature!! Also having the ability to join an in store raffle right from the app is a plus! The app overall is very user friendly and makes it easy to find what you’re looking for.
Snipes has been having a lot of nice things those including sneakers, clothes boots you name it for all ages you won’t regret one of my favorite places to shop and the workers are very nice and always feels welcomed.
I just this app once to order shoes for myself an my daughter an let me tell you never again! The boxes come messed up, open my kid shoes laces were out the box of the shoes. Mine box was open as well box look like it been broken into also! The box itself wasn’t take down good at all like it was done from home to insure no one could get in! An tbh shein have there package tape better than them for sure! My shoes did coke unharmed to bad fair as I know but I wouldn’t use them for shipping purposes
They are the worse to shop with online I recommend you find a store than buying what you want on this app. They don’t give you a tracking number. I got something from them it took a week for them to tell me they cancelled my order and they still never refunded my money I’m still trying to connect with the customer service but no one is answering all I want is my money, never shopping on this app again.
I’ve been waiting 3 weeks if not longer for my sons shorts everything else came but them an I can’t get in contact with no one. It makes me skeptical on even placing another order it’s so hard to pass up great deals but if im not going to receive my merchandise or have an issue an I cant contact anyone I’m just throwing away money and can buy the item full price somewhere else an get what I paid for.
The app is never working properly it crashes all the time . I have downloaded and deleted this app over 5 times and it’s still not working so then I go to the website to purchase some things and the website is telling me Oops something went wrong with your payment try again, I did that twice before I said I’m not putting my card information in after 2 times . The app and the website is in dyer need of some help
Excellent experience but it would be some much better if you guys accepted Afterpay as well. I would have purchased 3 times the amount. All in all a great experience though!
I suspect a ton of fake reviews, this company is a complete scam, they give you fake tracking numbers, then they offer a phone call that never gets answered, when you realize you've been scammed, you try to contact online customer service, they tell you they'll communicate with you via email, but nothing happens.. I had to get my money back through the help of Paypal...this company makes me sick 🤢
Hey I am old school and don’t really like shopping online I hope everything goes well so I Conan continue my relationship with SNIPES’s thanks for letting me work with me today
The app is not bringing up photos of the items. It shows the amount and name of item but theres no thumbnail to show what the item is or looks like. Hope this gets fixed Soon. Cuz I like SNIPES
I ordered a pair of shoes and size 15 isn’t the easiest size to find and i get the shoes and it looks like someone just fixed a car and then handled the shoes. Their is fingerprints that wiped off parts of the shoes but then the laces were disgusting some of the canvas was touched by whoever bery disappointed in the quality of the shoes so i will just return to using nike app and footlocker app n spend the extra $5-$20 if needed.
I never get 2 catch a deal and the same deals been on there sold out if it’s all sold out why still there just to make people upset scavenges out there
Had a lot of trouble logging in & Purchasing products
I have an account with KicksUSA and was not able to sign in even after resetting my password TWICE! Not to mention, once I finally made a new account it made me verify my address by saying “Select a state”’when my address had already been confirmed. Just an over terrible experience on the app and mobile website!
This app is great! It’s user friendly , and very easy to navigate! The apparel new arrivals options keeps me up to date on the current fashion. I love it!
these people are scammers! I ordered a jacket on the 15th of this month and never got an email confirmation or anything and the status on my order said “ waiting for shipping “. I called and asked them why haven’t I got a conformation and I have them my email, name on the order and the order # and they said there was nothing. This is the last time I’m ever shopping here. They didn’t even give me a refund. Bs.
The app is cool. Happy they fixed the big that left it blank for quite some time. However, the releases section is a little different from the online site.
I like the snipes app it’s easy to use and navigate thru. They always have great sales and good customer service I will definitely be a long time loyal customer. Thanks
I’m from Newark and I now live in Minnesota these mf out here ain’t got no style .. snipes keeps me fresh and mf stay asking where I get those.. I say snipes.. they like who I’m like nvm..
I need this app to take out the press and hold button it is annoying and it keep asking every minute to press and hold. I’m trying to buy some shoes and the press and hold not letting me. It keeps saying press and hold, I do it and it comes back again and again and again
If you have a problem or question dont try to contact customer service because there are none! The phone number does not work, the contact us now on the site doesnt email you back, and the online chat is ALWAYYS offline!
Bad customer service they messed up the shipping address for some reason they sent it to my old address which I deleted!! and changed to the new one and when I contacted them they said that there was nothing they could do to fix it.
None of the pictures show in the app. I’ve tried installing and uninstalling, putting a random item in the cart to see if it shows up and still nothing.
Can’t use this app reasonably. Trying to scroll and it takes each tap as a request causing you to tap back. Back and fourth and back and fourth trying to navigate. Sensitivity needs to be taken down a notch.
Customer service rating is an F. I ordered a pair of shoes, no communication to me or alert that it might be delayed. 1 week later still no updates. I DM’d on twitter and got a generic response once, no other messages returned. Finally I just cancelled my order, deleting this app and never issuing again.
They often do raffles and drops for new releases but their website and app aren’t reliable enough to buy these even if you’re able to get through the waiting line
Like a lot of the other reviews are saying, there’s no product pictures. I can’t see anything while shopping which makes it ultimately useless to attempt. 👎
Don’t waste your money with this app. Whoever owns this store is just honestly disrespectful. They’re selling used shoes. It’s almost like Nike gives them the shoes people bring back after they’ve worn them and they resell it. Don’t say you weren’t warned.
The SNIPES app – a pocket-sized sneaker haven for a seamless online shopping experience. Stay ahead of the curve with the latest urban lifestyle content and exclusive releases, all easily accessible in one place. The app provides a comprehensive overview of your recent orders, order history, and shipment tracking details. Key Features: Sneaker Raffles: Participate for a chance to secure the latest releases by providing your information. Exclusive Content: Unlock app-only promotions and deals for a unique shopping experience. Easy Account Access: Quickly view and manage your account information for a streamlined experience. Tracking Information: Monitor the whereabouts of your shipments and receive accurate delivery estimates. Order History: Review your past orders effortlessly to avoid duplicates and maintain a curated collection. Wish List Management: Organize your desired purchases efficiently with the app's Wish List feature. Product QR Code Scan: Utilize the easy QR code scanning function to check product availability and current prices. Store Locator: Discover the nearest Snipes store to your location for an in-person shopping experience. Download the SNIPES app now and elevate your style game!
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