The app was already barely functional but the most recent update (June 2023) has made it basically worthless. While it’s easier to read the menu, you can’t login and you can’t access your tickets. You can’t even move between showtimes to purchase tickets without going all the way back to the home screen. PLEASE FIX THIS or at least restore the app to its previous mediocre status. This version is horrible.
Just bought several promo cards. There is no way to record the cards or check balances in the app. Seems like the company wants you to lose track of your card info. SUGGESTION-App should have a place where you can enter card number that will consolidate cards, show balance and allow purchases all from within the app
Weirdly devoid of such incredibly basic features as being able to change your password. I searched all through the app and it apparently has no ability to manage your account. No password changes, no changing your email. If these features exist they are deeply hidden. I can’t begin to imagine what a terrible design this is. Let’s hope your password doesn’t get hacked.
The app works fine until you have to make a purchase, at which point it cannot process credit cards. I had to go to the website to complete the purchase. Inconvenient but truly frustrating!
Somehow got kicked out of the app, it keeps sending me notifications but I cannot login. Website throws 500 server error, no way to reset password. Useless app! The movie theater is nice but looks like I won’t be coming anytime soon since there is no way to pre purchase tickets
I really like the actual theaters. I don’t even much mind the upselling at point of purchase. But for the love of the FSM, PLEASE save my info or at least allow autofill. Actually having to go find my wallet and dig out my cc is SO retro and not in a good way.
they used to have a nice website to buy tickets. now they only have an app... i’m updating my review as they seemed to have fixed the app. the app is fine, but i liked the website better. why do i have to have an app just to buy tickets in advance?
Tried numerous times and ap will not allow me to login .. but can log in fine on website. Tried to send info to developer but said not accepting feedback.. Can not use ap which makes it worthless.
Won’t even let me cancel/ reschedule my ticket after I realized I purchased the wrong date a week in advance. I only downloaded the app because the website wouldn’t work & am severely disappointed.
Introducing the Star Cinema Grill app. Our new app provides the easiest way to browse movies and showtimes at our theatres and purchase tickets. PLAN YOUR VISIT - Find our nearest location - Get directions to the theatre - View current and upcoming movies and showtimes at our theatres - Discover the amenities of our theaters including luxury recliners, Premium Pods, Onyx, Dolby Atmos and more - Read movie details and watch trailers MANAGE YOUR TICKETS - Easily select and reserve your seats - View your tickets for upcoming shows (no need to print them out) - Skip the line at the box office
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