Since watching those crazy commercials with the bug eyed girls with the stellar shoes when I was a little girl on tv. Steve Madden had stayed truly the one time favorite!! I love all the shoes and the website was designed to make the shopping experience truly easygoing and enjoyable. And now having it in this app just made it even better. Truly from MaddenGirl
I have been a fan of Steve Madden shoes for a long time. I can wear the shoes regardless of the style all day without the shoes ever hurting my feet. Steve Madden will be m forever go to when it comes to stylish and comfortable shoes.
I love how many options there are for a single lady like myself. From leathered and buckled, to strappy and sparkly, I can always find the perfect shoe to complete any outfit. Wish me luck out there ;)
I tried to order a pair of shoes, they showed all these different sizes. I picked the size. Would not let me order. I re-sign into my account and tried again. It would not let me order. Very frustrating.
The redone app doesn’t have men’s boots as a category anymore and I don’t get how are they going to sell them if they don’t let us access them directly. They have all the shoe categories for men’s shoes just no boots hope they fix that
Ordered a pair of shoes from this site. Paid $75 for them. Shoes run small so I tried too return them for a larger size, only to find out that due to the shoes being on sale at the time of purchase a refund nor an exchange could be given. Ridiculous!!! Seems like a for sure way too rip off customers! I’ve ordered several shoes from this site as well as purses. Needles too say that I will not be patronizing with this site ever again! It would help too make customers aware of this shady deal before purchase!!
Unbelievable crap Service and the Worse made shoes
I was a solid SM customer with many pairs in my closet. My last purchase will probably be the last I ever make with them. My sandals that were “in stock” took over 10 DAYS to be delivered. When the sandals FINALLY ARRIVED I wanted to cry. Gold leaf tissue paper looks better than the crap I purchased (the gold snake gladiator sandals). So, so, so cheap looking that they look like a $10 pair I could buy at a flea market not from Steve Madden. To add insult to injury, I put them on and not even an hour later, the left sandal strap completely broke off!!! I can’t believe I wasted all my time, energy and money on this junk. I’m not bothering to return them because at this rate, I will never get a refund with their crappy customer service. All they do is give the run around!! I’m sorry to stop being a customer but I’m not going to waste my time and effort on a company that 1. Sells absolute crap at exuberant prices and 2. Treats their customers like they do. Deceptive sales and practices??? Check!!!
I ordered two pairs of shoes and the one pair was in a size 6 box but inside was a size 9. I called the very next day after I discovered the mix up as it was after business hours. The lady I spoke with was very nice and immediately did a new purchase to replace my shoes and sent me a return shipping label. I packed up the shoes that were sent to me and took them to the nearest fedex to return them as I was given a deadline to ship them back. After shipping me the wrong size there was no urgency on your end to ship me the correct size. So now almost a week later and they still have not shipped. I had to call again to be told that they will ship them the next day and now I will not receive them in time for the event that I ordered them for. I informed the customer service assistant that I was speaking to about my frustration and that I was displeased and there were no attempts to make things right. Terrible customer service on how my order was handled.
It was definitely my fault the I selected the wrong size,I opted to pick up in the store and didn’t notice till it said order was delivered. I called the store to make sure that I could exchange for the correct size and was advised I could. When I got here I was told I couldn’t exchange in the store and had to but the shoes again and wait for the online app to process my refund. Why?! Just give me the correct size Called the customer service to assist and the initial rep was extremely rude. I requested to speak with someone else who could help explain things to me because she was telling me to go to fedex to return the shoes while I picked them up from the store. The supervisor was extremely helpful and so was the store manager in the end. But the whole issue could have be resolved so simply it was to exhausting. The last 2 people I spoke with was the reason I’m giving 2 stars.
I downloaded the app and ordered myself some shoes. I liked it because I could get an extra discount with the app. Well, my daughter wanted two pair, so I went back on the app to order them. My card was declined multiple times! I contacted customer service who told me to use Pay Pal. I don’t have Pay Pal! I also had 100x the money needed for my shoes in my checking account. I also tried a credit card and it wouldn’t work! I wanted to give up, but I promised my daughter the shoes. I went on the computer website and ordered them. By then, one color was on back order, as this was about 24 hours later. Also, I could not get the app discount, so I paid $20 more. The customer service did not understand that it was not a problem with my card, but with their app. I will be deleting this app, as it is worthless.
I love Steve Madden shoes but this has got to be the worst app ever. For the chose to be the price they are, it should be affordable to hire a better app designer. It is not user friendly and if you try to update your information or go back to edit an order, you are just out of luck. If you want to see the clearance items, once you click on one to see, you can't back out and go to where you left off, you have to go all the way back to the top and start all over, every time you click a shoe. I pressed the wrong size and didn't see it until I paid but there was no option to edit the order on the app or over the phone with a rep. The only option was to cancel the whole order. The app needs to be way more user friendly. You have to check out just to apply your discounts. It's a mess
I got this app because I thought I might be able to add my preferences to my profile because the link is broken off the email they send me. The app is no different from the mobile browser experience. It’s not smooth to work with either. I’m really excited about the rewards program but I think they need to optimize their website and app to make it easier to use, flow better and informational on your personal account. I work in e-commerce and with app developers so I definitely understand how slow things can be but I think I’m going to step away from the Madden program and try to mention it when making a purchase. Meaning: the functionality of the online program is not encouraging me to buy anything but I will utilize it when I buy shoes on a need basis.
I purchased black Maximus sneakers with the matching handbag for my vacation. The shoes arrived on time, but the handbag was delayed. I called customer service on 9/22 and the rep assured me that my package would arrive the next business day. Well it did not! I received an email notification that the handbag would arrive on 9/29 (well after my vacation), only to receive another notification saying it was pushed back to 9/30, then purchased back on 10/1, and again another delayed date of 10/2. I called customer service to inquire and was told if it didn’t arrive on 10/2 to call back on Monday. No explanation or attempt to keep me as a customer! When the handbag finally arrives, I will be returning both the handbag and shoes and taking my business elsewhere! I am very disappointed!
I absolutely love Steve Madden shoes. So it’s no secret why for my promotion at work I had to be in their shoes. Well I ordered their shoes on 3/24 in hopes to have them in time for my party on 4/1. They did not make it on time and I’m heated. They’ve been stuck in California for days. No updates on the tracking number. After realizing they weren’t going to make it on time I went to dsw and got another shoe but it was twice the cost of the original shoe I wanted. I’m upset and disappointed. This is apart of the reason why I don’t like to shop online. When I make my purchase I want my product. I’m going to cancel my order seeing as though I have another shoe. The app is no longer needed on my phone because you lost a customer. Let me try and get my mood together so I can try to get ready for my party. Shoutout to DSW THO!
Hello I have reached out to customer service a few times now in regards to my beige maximas that I never received never got a tracking number for never received any type of email confirmation for as well . I spoke with customer service rep last week they stated that my shoes have not been shipped out yet and that for me to give you guys a call back on Monday so I returned the call back yesterday which was Sunday and that customer rep that I spoke with had told me that my items were shipped to me on the 25th of July and that my case was under investigation . Every time I call I get a different answer so at this point I would just like my refund back . This is by far the worst customer service ever and I will not be ordering from Steve Madden again .
I’ve been shopping here for a long time and the app has always been garbage. I’ve deleted it and reinstalled it numerous times. Don’t even bother, ITS GARBAGE! It crashes every time you go to my account or my orders. It logs you out every time it crashes or you exit out. It doesn’t save your favorites. The coupon codes don’t work. When you click back it just takes you to the main menu instead of the previous screen. The filters don’t work. It doesn’t count your reward points when you shop. I don’t even know if they got rid of the reward points all together?!? I haven’t had reward point in like 2 years when I shop here every few months. The entire user experience is completely trash. They might as well get rid of this stupid app all together.
No matter how many times I checked Steve Madden app, I always find a great new style of shoes that I can’t say no and I buy them. Is the only shoe company that can grab me like that. Because in reality I’m not so much of a shoe person but with Steve Madden is hard to turn around and ignore their amazing style as well as customer service. I will always be grateful to Steve Madden for giving all of us the pleasure to find ourselves inside their unique styles that no matter how old they can be in our closets still have great memories inside that gives us joy in every shape and form.
The quality of the products are definitely worth the money. I’ve ordered a few different items over the past few weeks and shipping is fast, returns are a breeze. I had to contact customer service to track a pre-order item and the response was super quick! I sent an email and within hours I had a response. Not only that, the representative was knowledgeable of my issue. That is very hard to come by these days. Steve Madden has definitely gained a fan!
I waited over 40+ minutes to get someone one the phone, I finally get through to be be hung up on several times, I finally get through to someone to Someone to see if they can help me resolve my problem, they transfer me to a supervisor at my request, I explained the situation to her, she puts me on hold I asked her to cancel a specific item, to Find out after getting off the phone with her she canceled the wrong item, that I really wanted, I call back same process, waiting on hold forever, get someone else on the phone and again reassured that my whole order would be canceled, at my request. I was then told that I would receive an email confirmation that never came. The issue still has not been resolved!!
With the way people have smart phones, one would think you app would’ve been developed and ok’d by smart people. Obviously not....I used to shop the app all the times and then 2 years ago you updated to this terrible so called app. I have hoped, prayed, and wished upon a star, for you all to change this app back to the old version or fix it and you haven’t. In the meantime I haven’t shopped with you all since. At this point I am deleting this app and will only shop in person or in the website. Thing is I am in front of a computer all day for work so the last thing I want to do is shop from my computer. That means it will be extremely rare before I visit Steve Madden online to shop. Fix the app and make it user friendly as this is discouraging customers like me.
I ordered shoes and boots from them and it’s been 2 weeks they still have not shipped my items and haven’t given me any idea as to when they would be shipped. This is the worst customer service I’ve seen in a long time. They are very unbothered by the fact that I’m upset or that I expressed to them that I need the shoes by a certain time. They could care less. They did offer me a 20% off on my next purchase. While can you send me what I already ordered darn!!!
This app is very user UNFRIENDLY and makes it hard for customers to view merchandise and purchase merchandise. Firstly, when scrolling through, the app crashes and closes. I tried going on to the Steve Madden website on a google chrome browser page, which then rerouted me back to the malfunctioning app. Eventually I found the shoes I wanted and then I tried signing into my account to receive the coupons and it kept saying “internal error” when I would put my info. I then made a whole new account to get the discount, which worked, and I placed my order. But when I go to track where my shoes are it gives the same “internal error” message.
I tried on the lovely Priyanka boots my bestie got for me for Christmas and it was love at first step. These boots are so balanced, fit so beautifully and are completely WEARABLE! The heels are set so my foot relaxes inside the shoe, making me more sure in my steps. I’m from the Pacific Northwest, so there’s a lot of slippery and wet terrain here, but I can walk comfortably and confidently because of how the heel is shaped and anchored. I’m so excited to wear them with my purple mini dress. I love them!
I am a huge online shopper and this has to be the most not user friendly ap there is. Once you click on an item, you can’t go back to the previous page. You have to start your search all over again. When you go to customer service to contact them, it says live chat is at the bottom or top of header. Well it’s not there and there’s no way to do a live chat. I find myself always getting frustrated while using this ap. I shop online all the time and always download the Ap for my favorite retailers but honestly this has to be the worst. If your ap was easier to navigate that would make people want to use it more and shop more. Please fix it!!!!!
I have been shopping with SM for sometime now. I started with them because I saw a shoe on someone and asked “Where do I get a pair” I don't know much about anything else. I do know that my sneaker collection is “Fabulous” I am still not comfortable buying his clothing. The one item I bought was ok, but the arm length is too short. I'll still give them a good rating. My only suggestion is “Do Not” go on awaiting list or pre-order out of stock . All my sneakers with one exception do not have his logo or any additional accessory added. I luv the purses for a great look.
They give you the option for the day shipping then they should provide that service. Everything was shown to be in stock when I placed my order. Then 2 weeks of waiting it’s advertised that they restocked the items. My order still shows a shipped but fedex has no record of receiving my items. I called and finally got a rep who refunded my express shipping fee which is why I gave it stars but I could bareley understand her. Here it’s is days later and it’s still reflecting the same info and says only one of my items are “fulfilled” but it has not yet been shipped. Don’t order if you want/need things in less then a month..
The app itself is a good concept, however the links are either broken or don’t work. I continuously try and track my order through my profile link and it closes me out of the entire app. When I try browsing through other links they break too. They either tell me to sign back in (which it will read my name at the top of the page) or tell me “page not found”. So far...the only thing that works as is should is the ability to purchase the merchandise. Which is a plus, but for someone like me who likes to track delivery and order statuses it’s not a good look.
This app keeps telling me my zip doesn’t match my city. I’ve been using my address for quite some time now, I think I know my own address! And sometimes a drop-down box appears for the city and sometimes you have to type it in. There is seriously something wrong with typing it in shipping addresses. I have tried it several times. Then I come to the reviews to see if anyone else is having the same issue and I see there are plenty of other issues. Don’t even know if I want to continue with trying to purchase these shoes.
This app allows works with all clicks that involve browsing and purchasing. However as soon as you choose to purchase shoes you have trouble. The app doesn’t work properly with Apple Pay (I had to submit my purchase 3 times due to issues with pushing the right amount to my Apple Pay). Then if you have success purchasing products you have a lot of trouble checking the status of your order. From here the app crashes every time you open your orders. SM need to upgrade their software big time. This is definitely a deterrent in buying their shoes directly from them. Two stars because I love your shoes otherwise this rating would be zero stars.
I have been a loyal SM customer for about 15 years and will still continue to buy the shoes, but may never so much as open this app ever again. The new interface change is one of the least user-friendly designs I’ve ever seen on any website or app. It’s clear the update had only SM in mind: the entire bottom bar is solely for navigating toward SM marketing and advertising (i.e. Instagram, Facebook, contacting). Navigating between pages is a lot more difficult and I can’t even easily access my “loves” (is that even an option anymore?). The app is also VERYYYYY slow. I click on something and I get the loading signal for about 20 seconds before the page moves. Worst update ever!
The service is very horrible. They will tell you all kinds of lies especially when it comes to the shipping of the packages. I’ve been waiting on my package since it was shipped out on September 26, 2021 and I still haven’t received it yet when it gave me an arrival date of October 5th. Today is October 19th. They told me that I can’t get a refund or file a missing package claim because it says that it’s still in transit. When I called Steve Madden and FedEx, they told me that my post office has it (in which they don’t) but lied the whole time. Steve Madden and FedEx both ruined my sister’s birthday. I will NEVER order from them again.
This app literally crashes constantly. It either crashes while scrolling or won’t open when you try to open it. Then it continually sends notifications that go to nothing... probably because the app isn’t functioning. In the less than 24 hours I had the app, it was uninstalled and reinstalled 3 times only to have the same issues. I downloaded the app in response to an ad on the site to get 25% off your first purchase through the app which seems to be impossible to redeem. A pair of boots in my cart also sold out in my size while I troubleshot this app so I was disappointed on so many levels. This app has severe development issues.
The app is just like the website and I like having it so it won’t take a tab in safari bc I got lots of those.. also I’m able to go back to the previous page tho the other reviews can’t? From what I read but really the only issue for me is how long it takes to load, but that’s most likely my WiFi or smth but overall nothing bad about this app rly😊
I placed an order on March 30 for the Maxima Blush. The fulfillment date was April 30, 2021. The shoes are paid in full! Normally money is not take. Until product is shipped 🙄. So, I check today and status is pending... still unfulfilled! I contact a representative on the chat who tells me that it will be May before the shoes are shipped. And I let her know that I was given a date of April 30,2021. She rudely responds that they can’t control the manufacturer. So, not only was I lied to about the fulfillment date, but I have to deal with your unprofessional phone agents. I wish I had read these reviews before I ordered!!! Never again!!!
I called waited on hold listing too that horrible horrible music! For a hour! Once I give the person my order asking why haven’t I gotten any updates She put me on hold another fifteen minutes Click back on the line and disconnect the dam call! Very very poor customer service The live chat doesn’t work! I think the music they play while customers are holding is too get the customer too hang up! It’s no way y’all would ever think anyone would like that discussing music! I want to know what’s going on with my order If I don’t get any feed back I will cancel the order and I’m going on the site and do a review
Overall!.. hands down… the best boots I’ve ever purchased for my daughter! She’s 22 years old and I’ve bought many, many boots over the years! The quality is fabulous! The look, the feel…and the best… comfort! The styles and colors are fabulous! 🤩🤩 the only boots I will buy her. She’s wears them to college and she’s also a substitute teacher and wears them while she teaches all day:) Thank you Steve Madden
While shopping on the web browser, I was prompted to download the app to receive a discount. I didn’t receive the discount and the app kept closing. Now just looking at a promotional email, I opened the app just to browse, and I put my size as a filter the app says there are no sandals in my size. Weird I though, went to all shoes and input my size, no shoes. I took off the filter, clicked on a random shoe, available in my size?!? Like, why are your filters broken? Idk, like maybe don’t have an app if it doesn’t work? Very buggy. Wouldn’t be opposed to coming back to it if they make the necessary fixes.
It’s nice to have the app rather than going online but it doesn’t allow you to remove any favorites. It allowed me to save the same shoe in the same size like 5 times for some reason but every time you try to remove one it adds it back to your favorite list. If you tap a different shoe in your list to look at or you go back through your favorites list later everything you removed will be back it’s really annoying
I qualified for the two shipping and it took over a week for it to even leave the warehouse. When I contacted the company to do a cancellation of the items they told me they couldn’t because it may have already been processed. The next day they said it was shipped however a shipping label was only created and it took fed ex a few more days to even receive the package. The customer service wasn’t that great as they didn’t even attempt to help resolve or cancel my order.
I really like the Steve Madden product and took advantage of the recent summer sale. I wear a 6.5. When my order was placed I noticed one of the shoes I ordered was a 6. I immediately contacted a customer service agent who said she could not change the order but would cancel it allowing me to replace the order. I immediately replaced my order for both shoes in the correct size. Unfortunately she did not cancel the order and I now have 2 orders exactly the same. Charged for both. One of the shoes doesn’t fit me. Unable to return. 🤷🏼♀️ #shoeshoppingshouldbefun
I ordered my Steve madden sandals almost two weeks ago. The day after I ordered them they said they shipped but here we are with no sandals or shipping updates as to where they are. Called fed ex to see and they said they haven’t received them and to call customer service. I have called them more than 5 times and have been on hold at leave 20 minutes a time before giving up because no one answers. I love Steve Madden shoes but this needs to be better. I would rather order them from somewhere else other than the direct website.
Absolutely horrible app. Actively prevents you from making a purchase in every single way: PayPal option does not work correctly, checking out from account says email is invalid which it is not, and checking out as a guest takes you back to the home screen after you’ve entered all of your information that should already be stored. Absolute trash. Always choose to purchase SM shoes from Nordstrom and was forced to try and purchase from this app for shoes only featured at SM. Attempting to purchase bridal shoes and all bridesmaid shoes but will literally choose from Nordstrom options because I cannot checkout. Figure it out it’s 2018.
I ordered a pair of shoes set to be shipped November 22, 2021. Upon requesting my order confirmation that i never received, I was then notified that my order would not be shipped until January 2022. After I emailed to get the situation sorted out I was notified of another push back to OCTOBER 2022, a complete year from now!!!! I thought Steve Madden was a professional company and was excited to get my order but now I am highly disappointed, angry and just want to let people know what a joke this company is. Spend your money with a company that actually values their customers and not this garbage.
Repeatedly couldn’t get App to work. I finally just gave up trying to place an order, which I tried to do many times, especially when free shipping was offered. I really wanted a little green purse, and tried ordering it on the website as well. Where are my favorites located? It gets really exhausting when you have to search 👀 for the same products you’re trying to purchase. I tend not to feel really great when it takes far too much effort to make what should be a simple purchase.
I signed up for email and text notifications and when I went to log in alter, it told me my credentials was wrong. I was told the app updated some things and I needed to, “recreate” my sign in. It still won’t let me sign in with my original email and “new” password. I went to their website online to check the status of an order, and it would never load the Info. I tried multiple times and still nothing.
I have an iphone & when im shopping, since there’s no back button, i have to go through all the menus then scroll all the way down to pick the page i was on to get back to my browsing spot after clicking on a pair to shoes to check out. It makes browsing extremely tedious and difficult to the point where i stop browsing after doing that once. If there was a back button i’d give the app a muchhhh higher rating (and i never write reviews on apps)
What did y’all just do to your app?? it already was terrible to begin with but then it “updates” and i can’t even shop around cause i need a password. which isn’t even my account password as it didn’t work so what the heck is this password i need to put in?? for the company that steve madden is you think they’d improve their website and app as they both don’t work correctly. there are a lot of smaller companies that have better websites and apps than steve madden. very disappointing and frustrating to use.
Use the Steve Madden app to get early access to our newest styles, discover what your favorite influencers are wearing, and unlock styling tips, polls, and more! Be sure to enable Push Notifications for the latest updates.