Your app is full of bugs. When I scroll down, instead of loading new columns and rows, it goes up and gets refreshed. Also, it's good to have the option of adding to a wishlist in the categories next to each product, instead of opening the product page, waiting to load, and looking for the heart button.
Since watching those crazy commercials with the bug eyed girls with the stellar shoes when I was a little girl on tv. Steve Madden had stayed truly the one time favorite!! I love all the shoes and the website was designed to make the shopping experience truly easygoing and enjoyable. And now having it in this app just made it even better. Truly from MaddenGirl
I am a very honest person and for this to be my first time having this app I love it Steve Madden most definitely have so many choices for so many looks I most definitely do honestly recommend !!
Not sure what is going on with the SM site but it’s super slow, constantly spinning/loading. And when I delete stuff in my cart same items are still in there, even though deleted them more than a few times. Can’t even place an order. This is going on for about a week or so now. Even went to the store to purchase but the item I wanted they did not have In stock yet. Hope it gets resolved soon.
This app was poorly made, you can not shop on here without the app freezing or reloading on its own and taking you back to the top of page to start all over again. Not to mention it’s wishlist feature, forget being able to go back to your wishlist to purchase items you’ve saved, page never loads. So irritating to use, makes you not want to shop anymore.
I have been a fan of Steve Madden shoes for a long time. I can wear the shoes regardless of the style all day without the shoes ever hurting my feet. Steve Madden will be m forever go to when it comes to stylish and comfortable shoes.
I love how many options there are for a single lady like myself. From leathered and buckled, to strappy and sparkly, I can always find the perfect shoe to complete any outfit. Wish me luck out there ;)
Between the app and the website, I’m not sure what’s going on. I can’t add anything to my cart. I can’t use the filter function. This is beyond frustrating because while I’d go to another site to purchase, there are things SM sells ONLY on their site. And it’s not an issue with my phone as this is the only app that doesn’t work. Fix it.
honestly I don’t trust their website or app.. I my order on Nov 9th and it’s Nov 22 I never got my item after yall said business days will be 3-7 days ? I also can’t see my tracking number , I also want a refund and never got one so I will like to try , in person is better honestly
I tried to order a pair of shoes, they showed all these different sizes. I picked the size. Would not let me order. I re-sign into my account and tried again. It would not let me order. Very frustrating.
I love SM shoes. However, shopping for them online or via the App can be extremely frustrating. Whenever I got to the App or online I select the category that I wish to shop in. It may filter 300 items but amount that loads is significantly less. Very annoying.
Horrible app. Set up filters , start scrolling but it constantly crashes and takes you back to the home page . Can’t go through the filters and see all the selected items
Poor quality. Shoes won’t last for 4 months. Rude customer service
I bought a pair of sneakers and the bottom collapsed and broke within 4 months of purchase. I reached out to customer service. They blamed and said me for it said there is no way they will help me resolve it.
The app is full of bugs. It doubles my purchases in my bag by itself, it won’t let me remove anything from my bag, it doesn’t let me tap half of the time, most of the time it has me on the loading screen
The redone app doesn’t have men’s boots as a category anymore and I don’t get how are they going to sell them if they don’t let us access them directly. They have all the shoe categories for men’s shoes just no boots hope they fix that
Buying with you online is the worst experience I've had to go through, they don't help the customer at all, don't buy Steve Madden, lousy service and lousy quality.
It was definitely my fault the I selected the wrong size,I opted to pick up in the store and didn’t notice till it said order was delivered. I called the store to make sure that I could exchange for the correct size and was advised I could. When I got here I was told I couldn’t exchange in the store and had to but the shoes again and wait for the online app to process my refund. Why?! Just give me the correct size Called the customer service to assist and the initial rep was extremely rude. I requested to speak with someone else who could help explain things to me because she was telling me to go to fedex to return the shoes while I picked them up from the store. The supervisor was extremely helpful and so was the store manager in the end. But the whole issue could have be resolved so simply it was to exhausting. The last 2 people I spoke with was the reason I’m giving 2 stars.
Unbelievable crap Service and the Worse made shoes
I was a solid SM customer with many pairs in my closet. My last purchase will probably be the last I ever make with them. My sandals that were “in stock” took over 10 DAYS to be delivered. When the sandals FINALLY ARRIVED I wanted to cry. Gold leaf tissue paper looks better than the crap I purchased (the gold snake gladiator sandals). So, so, so cheap looking that they look like a $10 pair I could buy at a flea market not from Steve Madden. To add insult to injury, I put them on and not even an hour later, the left sandal strap completely broke off!!! I can’t believe I wasted all my time, energy and money on this junk. I’m not bothering to return them because at this rate, I will never get a refund with their crappy customer service. All they do is give the run around!! I’m sorry to stop being a customer but I’m not going to waste my time and effort on a company that 1. Sells absolute crap at exuberant prices and 2. Treats their customers like they do. Deceptive sales and practices??? Check!!!
I ordered two pairs of shoes and the one pair was in a size 6 box but inside was a size 9. I called the very next day after I discovered the mix up as it was after business hours. The lady I spoke with was very nice and immediately did a new purchase to replace my shoes and sent me a return shipping label. I packed up the shoes that were sent to me and took them to the nearest fedex to return them as I was given a deadline to ship them back. After shipping me the wrong size there was no urgency on your end to ship me the correct size. So now almost a week later and they still have not shipped. I had to call again to be told that they will ship them the next day and now I will not receive them in time for the event that I ordered them for. I informed the customer service assistant that I was speaking to about my frustration and that I was displeased and there were no attempts to make things right. Terrible customer service on how my order was handled.
I got this app because I thought I might be able to add my preferences to my profile because the link is broken off the email they send me. The app is no different from the mobile browser experience. It’s not smooth to work with either. I’m really excited about the rewards program but I think they need to optimize their website and app to make it easier to use, flow better and informational on your personal account. I work in e-commerce and with app developers so I definitely understand how slow things can be but I think I’m going to step away from the Madden program and try to mention it when making a purchase. Meaning: the functionality of the online program is not encouraging me to buy anything but I will utilize it when I buy shoes on a need basis.
I downloaded the app and ordered myself some shoes. I liked it because I could get an extra discount with the app. Well, my daughter wanted two pair, so I went back on the app to order them. My card was declined multiple times! I contacted customer service who told me to use Pay Pal. I don’t have Pay Pal! I also had 100x the money needed for my shoes in my checking account. I also tried a credit card and it wouldn’t work! I wanted to give up, but I promised my daughter the shoes. I went on the computer website and ordered them. By then, one color was on back order, as this was about 24 hours later. Also, I could not get the app discount, so I paid $20 more. The customer service did not understand that it was not a problem with my card, but with their app. I will be deleting this app, as it is worthless.
I love Steve Madden shoes but this has got to be the worst app ever. For the chose to be the price they are, it should be affordable to hire a better app designer. It is not user friendly and if you try to update your information or go back to edit an order, you are just out of luck. If you want to see the clearance items, once you click on one to see, you can't back out and go to where you left off, you have to go all the way back to the top and start all over, every time you click a shoe. I pressed the wrong size and didn't see it until I paid but there was no option to edit the order on the app or over the phone with a rep. The only option was to cancel the whole order. The app needs to be way more user friendly. You have to check out just to apply your discounts. It's a mess
I purchased black Maximus sneakers with the matching handbag for my vacation. The shoes arrived on time, but the handbag was delayed. I called customer service on 9/22 and the rep assured me that my package would arrive the next business day. Well it did not! I received an email notification that the handbag would arrive on 9/29 (well after my vacation), only to receive another notification saying it was pushed back to 9/30, then purchased back on 10/1, and again another delayed date of 10/2. I called customer service to inquire and was told if it didn’t arrive on 10/2 to call back on Monday. No explanation or attempt to keep me as a customer! When the handbag finally arrives, I will be returning both the handbag and shoes and taking my business elsewhere! I am very disappointed!
I absolutely love Steve Madden shoes. So it’s no secret why for my promotion at work I had to be in their shoes. Well I ordered their shoes on 3/24 in hopes to have them in time for my party on 4/1. They did not make it on time and I’m heated. They’ve been stuck in California for days. No updates on the tracking number. After realizing they weren’t going to make it on time I went to dsw and got another shoe but it was twice the cost of the original shoe I wanted. I’m upset and disappointed. This is apart of the reason why I don’t like to shop online. When I make my purchase I want my product. I’m going to cancel my order seeing as though I have another shoe. The app is no longer needed on my phone because you lost a customer. Let me try and get my mood together so I can try to get ready for my party. Shoutout to DSW THO!
Hello I have reached out to customer service a few times now in regards to my beige maximas that I never received never got a tracking number for never received any type of email confirmation for as well . I spoke with customer service rep last week they stated that my shoes have not been shipped out yet and that for me to give you guys a call back on Monday so I returned the call back yesterday which was Sunday and that customer rep that I spoke with had told me that my items were shipped to me on the 25th of July and that my case was under investigation . Every time I call I get a different answer so at this point I would just like my refund back . This is by far the worst customer service ever and I will not be ordering from Steve Madden again .
I’ve been shopping here for a long time and the app has always been garbage. I’ve deleted it and reinstalled it numerous times. Don’t even bother, ITS GARBAGE! It crashes every time you go to my account or my orders. It logs you out every time it crashes or you exit out. It doesn’t save your favorites. The coupon codes don’t work. When you click back it just takes you to the main menu instead of the previous screen. The filters don’t work. It doesn’t count your reward points when you shop. I don’t even know if they got rid of the reward points all together?!? I haven’t had reward point in like 2 years when I shop here every few months. The entire user experience is completely trash. They might as well get rid of this stupid app all together.
Use the Steve Madden app to get early access to our newest styles, discover what your favorite influencers are wearing, and unlock styling tips, polls, and more! Be sure to enable Push Notifications for the latest updates.
