Stop & Shop

I just want you to know that the Southington Stop & Shop has a lot of amazing people working there. They are kind and friendly and always helpful. I have one recommendation to make about your app. Could you please make it so that you can auto download all of the coupons so that some people, like myself can just load them all rather than going through them one by one? It would be extremely helpful. One more recommendation is on your pharmacy app which you just recently updated. I am very happy that the app is now working properly and without any issue, but there are some things that I think need updating. There needs to be a way to hide all older or completed prescriptions so that they are not within the active list of prescriptions. It can be slightly confusing when an older prescription comes up to the top as 'ready to be filled', but it's an older prescription or one that was completed. These are my only two recommendations.

I wish I would of known the name of this amazing man I had like a dummy used the scratch ticket machine and I put my last $20 in it and I was getting my grandmother 2 $2 tickets and I didn’t see it said you can’t get change and the rest was going towards the groceries that I really needed and I was like omg what do I do so I ask the staff and the guy said we can’t do anything you have to buy scratch tickets with the money on it and I was literally in tears and I felt so stupid I said I really need this money I have to figure this out. He went and got a man who was in charge and I told him what happened and he said the same thing and again I was still trying to not look like a idiot and cry but it was my last money and he walked away and came back gave me the money and said get the scratch tickets and I said you don’t want them and he said no Merry Christmas and I was so overwhelmed I didn’t even get to say truly how grateful I was that this man did this and it was his own money out of his pocket. I never seen him again unfortunately and I promised if I won big I would come and give him a big amount lol I wish it went different I wish I didn’t break down but it was around Christmas I was broke after giving everyone what they wanted and I was barley scraping by.. And besides this the staff is very nice and the store is clean. Sorry for long story but I needed to let everyone know. 😁

You know how when you purchase several items online and they charge you? And then one of the items they send is the wrong item, or it arrives damaged, or it ends up being out of stock so they issue you a refund in the amount of that one item? Reasonable right? Yeah that’s not how Peapod works. So my guy was sick, and he usually takes me grocery shopping, so I decided to do peapod so we could stay home and he could rest. I made my selections, got a delivery time, and paid. Total charge $115 and change. Cool, cool, cool. Well a few items were out of stock and one arrived damaged so I reach out about a refund and check on my final bill, $77 even. Cool, cool, cool. Then I want to make a purchase, but it’s a significant amount and I think, we’ll after bills this week I have a little over $200 left, so this should be fine but let’s check in on the account to be sure. Ummmmm that doesn’t seem right, I barely have $100 in my account. I start looking at charges. Instead of keeping the original $115 and change, and issuing me a refund for $39 and change, Peapod kept the original charge and then charged me again for the new lower actual cost of my groceries. So now they have $193 and change of my money, and I have $77 worth of groceries. So I call, oh no worries the first charge will be refunded in 3-5 business days. Excuse me?!?! You just stole $115+ from me but it’s okay because I’ll get it back in 3-5 business days?!? How is that logical or legal!?!?!?

I use the app for savings - coupons, points rewards etc. But I have 2 complaints. First - there should be a better way to get to the digital coupons. Only some come up at the beginning of the coupon listing. Maybe have a separate section for the weekly digital coupon specials. Very annoying to be in the store and see a digital coupon special and have to pull out my phone and find it to load it to get the savings. Second - I have always had a glitch when going through the coupons. App will just shut off and boot me out. Then I have to start scrolling all over again. I thought maybe it was just my phone, but it’s happened even with my new phone. (and yes - I do update the app on a regular basis) Between the hidden digital coupons, and glitch that shuts down the app on my phone it’s almost like they’re trying to discourage you from searching for savings. Nobody has time these days to spend an hour scrolling through coupons and weekly ads trying to make sure you’re able to take advantage of special offers. Grocery shopping isn’t that exciting that I want to be glued to this app for an hour.

Update. There was developer response and a new update. Today there were no available scanners so I decided to use the app thinking it was fixed. I was able to scan three items before the app shutdown and then would not reopen. I had to turn off WiFi on my phone to get the app to respond. Fortunately there were now available scanners and I was able to retrieve one. There was no record of the the items already scanned and in my cart! I had to rescan the items. So sad to see how incompetence seems to be the norm these days. The app was fine after prior uselessness updates that were finally corrected. We all had maybe a month or two of functionality. What is the purpose of regularly breaking your own employer’s app? The app shuts down in the store, logs off the user and then states the login credentials are invalid when the user tries to log in again. Upon leaving the store the login credentials are once again valid. I’m shopping less at these stores and spending less due to the endless frustration. The only thing that works are the in store scanners. If there are no scanners available I now just exit the store because I know the app is ONCE AGAIN USELESS!

You should look at you competitors apps. Have you tried looking at your flyer on a phone. There should be the option of looking at a list by departments, and not take you to the flyer page. Also the main thing you sell is groceries, so that is all just 1 category. I want to see canned goods, meat, breakfast, etc. I end up giving up and waiting to find a flyer. The only use I have for it is coupons and my card. You can't scan smoothly. I drag on the screen and get all the way to the end of my travel before it starts to move. It doesn't scan 1-1. One full swipe and you get may 1/3 scan eventually. It isn't smooth I go to my shopping list and can't see my coupons. Look at Shoprite's new and old apps. The old is great for a quick scan for sales by departments. The new is fantastic for coupons and items because you can select them and see just what the sizes and what items they apply to are.

Excellent Fresh food. A suggestion in the vegetable department they should put up small signs which green vegetables are showcased. Easy to find and u are on your Merry way. Always in stock.I just find the workers are not that willing to help me find a product which I need, they all say I don’t know where it is or I don’t have time. But The rotisserie chickens are just not the in same for some time. There should be a tape on top of the bag. As I have seen shoppers open bag from time to time look inside and put it back on shelf without even closing the top of bag! I won’t buy the chicken as I am sure shoppers noses are in the bag.. also I noticed that a customer would put a few items from the chicken bar and place it in ine box and walk around an the store and when finished, they leave the empty box on any shelfand leave the th Also, is there any way you can cover the Chicken bar, as I see people with their fingers grap a few and walk away

This app is tremendously more useful than before. It reminds me of the Wegmans app before Wegmans ruined the app in every conceivable way. The new Stop&Shop app may actually turn us back into Stop&Shop shoppers (bye bye Wegmans and your stupid app). A few suggestions for Stop&Shop on their new app: (1) it would be very helpful to be able to pinch and enlarge the pictures, (2) please add a button on the home page to bring up a default shopping list with a single top - just like there is for the cart, (3) please save last-used sorting order for shopping list, (4) fix glitch in shopping list that requires reversion to sort by description to actually show items on list if the app is closed with the shopping list in any other sort order, (5) please add swipe to delete items from shopping list, (6) please enable more than one device to be signed in to the app - so that, for example, I can add more items to the list when my husband is also signed in on his device. Thanks!

So, every time I want to use the app, there’s a glitch. Like now I tried to contact app support it says site temporarily down. So I’ll gripe here. Every time I open the app a pop up appears asking if I want push notifications. This is annoying for two reasons 1. I am vision impaired and all my settings are for large text, when this notification request appears, I can’t decline it as the text is so big I can’t access or scroll down to the no thanks section of the request. It’s also annoying because if I want notifications, I know how to get them you don’t have to ask me every time. I am requesting a reasonable accommodation under the Americans With Disabilities Act that you simply remove that pop up about push notifications or make your app more usable to the low vision community. I’m sure The Carroll Center for The Blind Technology department can help you figure out how to do that if you don’t already know. Thanks. When will the app support page be up and running so I can complain there as well?

The app setup and layout is fine. Easy to use. No trouble finding what you’re looking for. Manage rewards. Great! But why when I go to add on to whatever the wife already has in our basket, say 8-20 items, does the app just shut? No warning. Doesn’t freeze. Just closes. Click on the icon and it’s back like I hadn’t opened it yet giving me a time I can shop to for current order. It’s annoying. I know first world problems But it happens 5 - 6 times while adding mentioned items and looking. Also could you have it run through items to be purchased that have the “substitute with” on? Too many times one of us forgets to check if there’s an option for a substitution and end up getting something we didn’t want. Just a final pop up or step that says hey your about to update your cart and these items are going to be substituted if not available. Is that what you want? Just an idea .

I shop at Stop & Shop weekly and go through the coupons on the app weekly. Not sure where other reviewers are going wrong using the app. The coupons get loaded onto your Stop and shop card. If I load a coupon and use my card to buy that item, my sales receipt shows the discount. The cashiers do not have to apply any type of discount, etc. It won't show right away when I scan the item, it comes off once I start the check out process. Some people probably have an incorrect Stop and shop card loaded on their account. Not sure but it always works for me. My only problem with the app is that the coupons aren't always the greatest. They do put a lot of coupons for free items too. Which is great to try something new. This app is definitely worth a try if you shop here.

Didn’t update the app for a while, and finally did yesterday. The search FILTER options are very in depth. However if you don’t know what exactly you want, you won’t find that item and you’re not gonna find any similar items. You need to type in roundabout terms to find what you’re looking for. Yes, they’re available, you just need to try 5 different terms to find it. Apparently “digiorno” and “pizza” are two different things, and to get every “digiorno” item you will need to type in something other than the brand name. Blueberry muffins from the bakery are practically nonexistent when it comes to shopping mobile. App used to have a very functional search option that let you explore- now that’s impossible. This was an extremely useful feature for someone like me who struggles to walk, struggles to get to the store to shop without an aide. In-store pickup has been our go-to for a year now. I very much regret updating the app. I might try switching to only using the desktop version, if it’s not any worse.

As it was well outside the delivery window, told driver, when he finally called, that I had to depart as I had another commitment. When I returned found almost $100 worth of perishable items that I had to dispose of. Also attempted to call the customer service number to cancel the order when it was obvious the driver would arrive outside of the scheduled times, no answer. Deleted the app and attempting to delete my account. While the app shows items in stock, every order I’ve placed has anywhere from 1/4 to 1/3 of items ordered out of stock. After abandoning the PeaPod delivery format and giving fulfillment responsibility to individual stores, it appears store staff either is insufficient, has received no training, has no access to update the app as to item availability or can not be bothered. Also now continue to receive items within two of three days of expiration (chips?). The problem is not the Instacart and other drivers it is using, it is the store staff’s inability to manage this system, something other supermarkets seem to have no issue with.

I cannot say enough good things after being a continual repeat customer of Stop and Shop’s PeaPod Delivery Service for a good year now. I am a very hard nosed person who doesn’t take this amount of time to offer praise so it’s well deserved indeed. They run a great service that has employees with superb commitment and communication qualities that clearly show how they care about demonstrating a “first in class” work ethic. This service of delivering groceries and supplies has been the best decision I’ve made in years that directly makes my life so much easier and less stressful in ordering via an on line app and choose delivery times and days that fit nicely into my life’s schedule. Thank you everyone involved at Stop and Shop for this great assistance and kudos to every employee directly involved with ensuring a seamless positive experience every time!

There is still no progress on improving the Accessibility for the blind. I foolishly believe that they were going to work on it. They have stripped out all the navigational features that the iPhones built-in screen reader uses to inform the blind of what is on the screen and help them navigate through the app. As I said earlier the best way I can describe this app is an unsalvageable mess in terms of blind Accessibility. Thank you Stop And Shop. Please keep your hands off the Stop And Shop website. That still works well enough for me to get my groceries. This app used to work flawlessly with the voiceover screen reading feature of the iPhone. Now, with their most recent overhaul of the app, they have made it completely inaccessible by ignoring apple’s Accessibility guidelines for programmers. It may look very pretty but the blind can no longer use this app. They have made an unsalvageable mess of this app in terms of blind Accessibility. I don’t think they should be allowed to have this app on Apple‘s App Store in light of such flagrant violations of the Accessibility guidelines.

The new version of the S&S shopper’s app is unnecessarily more complicated and less user friendly than the previous version. I should not have to jump through hoops as a weekly loyal customer to find coupons, weekly ads, manage and earn points, etc…. Additionally, the last 4 weeks at least, both the old app and the new version I see today, have had very few options to earn GO points, maybe 3-4 possibilities at most. And those have almost entirely been something obscure that I would never buy, so no additional points. It used to be at least 8 options, and I was using at least half of those. Like I referenced above, I am unlikely to continue playing the S&S games for a less positive and rewarding experience. I have not liked Shop Rite the few times I have shopped there, but friends/neighbors say it is almost always cheaper across the board. I do not know if they have a like points system like S&S. But if the S&S experience continues to devolve, I may have to look to change my allegiance.

Developers need to implement the list system the last version had, specifically the ability to add custom items to any list. It’s great that I can “browse the aisles” virtually and add a specific brand of butter. But sometimes you just want to add “butter” to a list and get on with living your life versus scrolling for 2 minutes through pages of butter product and still not find the one you’re looking for. The old feature, allowing you to tap/circle a weekly flyer item and have it automatically populate your list was fantastic. From what I’ve read in reviews, that’s missing from the new version as well? I will comment on one positive feature, being able to look at your shopping history and add previously purchased items to a list for re-purchase. But the list system is broken by contrast to the old app and competitor apps. Feels like a lazy job overall in that the app is basically the existing website ported over to mobile. It all looks new and slick, but if you can’t manage a simple list function with the new system, then I have no use for it.

It’s convenient enough but I can’t get through placing one order without the app crashing/closing several times. It’s super annoying. There is supposedly an option to remove items from the past purchases feature only it doesn’t work. You can hit “remove” (trash icon) till you’re blue in the face but it won’t remove the item. Also annoying. Makes scrolling through past purchased items that you will no longer want, very tedious, not to mention the app crashes midway through and then you’re stuck starting all over again from the top. When you place 2-3 orders a week that’s a lot of scrolling! The app could really use sone major upgrading. That said, I’m grateful to be able to order online and do contactless curbside pick up considering covid. But if you’re going to offer a service I would think you would want some kind of quality attached to it.

App rarely works in store, neither on WiFi nor 4G. I’ve gone back to writing lists because of the inconsistency. Also, you can’t download coupons when the app won’t open. When it does work, It often logs me out, and I end up logging in again, sometimes several times in the same trip. I’ve tried to log in with my thumbprint , that doesn’t either. I’ve learned this all the hard way. The scanner feature doesn’t has never worked for me. I’ve never had this problem with ShopRite app, which leads me to believe that it’s possible to fix this app, but S&S either can’t figure out how, or just can’t be bothered. This is the first time I’ve ever written a review for an app, and I rarely ever write bad reviews for anything. This app is just that bad

I don’t understand why Cohasset S&S puts all the smaller shopping carts at one end (entrance), when the self checkout is at the other end. When I do a large shopping, I use the large cart and regular checkout but more often, I use the smaller cart and self checkout. With only a small amount of items I prefer to use self checkout. That means I can either park at the side (entrance) to pick up the smaller cart or park at the side near the checkout for the closer exit. Why can’t they put the smaller carts on both entrances? Why is it that if I have a smaller shopping list, you make me walk the entire store?

Got my second delivery since Peapod changed to Instacart for delivery. First time was OK. All the bags were ripped and my bread crushed but nothing like what happened today. Driver dropped the eggs. He said the bag split. He put the smashed eggs back in the bag and delivered them anyway. The smashed eggs fell out of the bag again once he put the bag down and there is now raw egg all over the carpet in my apt building hallway. When I asked him about it, he started yelling about the Stop n Shop employees overfilling bags. He was a huge guy and scared me so I shut up. The contents of the bag are also covered with raw egg slime. I expect to be charged a very large amount of money for carpet cleaning if the hallway starts reeking of rotten egg. S&S is now using a “delivery partner” that consists of private contractors who have no prblem badmouthing s&s and employees and behaving in a threatening manner to customers. Good planning. I tipped the guy $30 on top of his regular delivery income. INTAH here. He had no reason to go off on me when I asked about the smashed eggs. Past review: buy two Marie Callendar pies, get a free Reddi Whip. Ok, lets give it a try. I added the two pies to my shopping list and used the red hyperlink to add the whipped cream as part of the promotion. Looking at my invoice, the pies were “out of stock” and they charged me for the whipped cream. That isn’t just a bug, its a form of retail sales fraud.

This app would be nice if it worked well. Problems: You can’t walk in the store and select coupons as you shop. You have to select them the day before in order to be sure they will be in affect by the time you get to checkout. Coupons are listed in any old order so it’s difficult to find any without viewing the entire list. Olay coupons are nestled in with Tide and Prego, come on developers, at least list them in some sort of order—all the Tide products should be listed together—this week we see a tide product listed every 5-10 items. Alpha order would be helpful if you can do departments. A dollar amount of “expiring soon” is on the main page. I believe it’s the total amount of all coupons that will be expiring “soon”. I don’t find that particularly helpful and a waste of prime real estate on the screen. Tell me details about my gas point expiration.

A worker or manger actually called me to review some items that were not in stock and to offer me alternatives. My fresh groceries such as green leaf lettuce, bananas and avocados were chosen well and all were in beautiful condition. Groceries are not put in paper bags, which I love (earth friendly)!!!!! They were also packed nice and neatly and were organized. I felt like as compared to before, Stop and Shop has really stepped up there game with this on line grocery thing. I was impressed and very pleased and how much time it saved me. Also the young man who brought my groceries to me in the spot provided for pick ups was a sweetheart. I have no issues and will continue to use this service as long as it stay as great as it currently is!!!!!!!

I've been using the Stop & Shop app for a while, but I'm compelled to leave a one-star review due to recent security concerns. It has come to my attention that the app experienced a hacking incident, which raises serious questions about the safety and privacy of user data. While I appreciate the convenience the app usually offers, the apparent lack of robust security measures is alarming. It's crucial for a platform handling personal and payment information to have strong, reliable security protocols in place. I hope this review serves as a wake-up call for the management and technical team at Stop & Shop. I urge you to address these security issues promptly and transparently. As a customer, I expect reassurance that steps are being taken to enhance security and protect our data. Until these concerns are adequately addressed, I'm hesitant to continue using the app and would caution others about potential risks.

How bad is this app? This is the first time I’ve written an app review, it’s so bad. It’s inspired me. This app—and service—are the CATS: the movie of apps. Complete and utter joke of a company. I’m guessing that they’re not doing any kind of inventory tracking whatsoever. Food that was ordered less than 24 hours prior to delivery was suddenly out of stock before it was packed. This happens again and again and again. A grocery store app that hasn’t had butter available for three weeks? No frozen vegetables for two weeks? What on earth is the disconnect? It’s not like Stop & Shop is a mom and pop operation, but this app makes them look like a Moe, Larry, and Shemp operation. As far as actual execution is concerned, one out of five stars again. I know that various factors can interfere with deliveries, but come on… you’re lucky if your groceries arrive within the time slot you selected one out of 10 times.

The Home Screen no longer has our stop and shop card on it. It takes so long to check out now having to search in menu screen. Also-I liked when you could look at all the digital coupons. I see it in the ad, but not one I wanted was in the coupons to be clipped. Also could not find via searching item. Customer service couldn’t find it either. Have to have cashier override every item for digital coupon savings. Again, has slowed down checkout tremendously. Reward points much easier to use though. I love stop and shop and hope you can fix the digital coupons and put our card back on Home Screen where it belongs. I’ve always loved using the app before this latest update

I do Instacart so I shop almost every day at the Carle Place, N.Y. Location. Mike Bundrick is the store manager and I have to say what a hard worker he is. I have seen him on his hands & knees fixing motors, helping taking out Produce when short handed, helping at the self checkout, cleaning, you name it he does it. I have to say the associates in the Produce dept. are excellent. They are always taking out fresh produce and eager to help customers. Gigi, Anastasia, Ana and the rest of them are always so helpful. All the different depart managers are also very hardworking. I shop at several different supermarkets and I have to say this location has a 5 star for me. 😊

i'm glad you can make an account and save without using a phone number- A lot of stores don't do this. •When you zoom into the Weekly ad, small text should clear up, instead it remains blurry and can be hard to see. •If you leave to view a products info from the weekly ad, instead of where you left off, you're dragged back to the top. •Foods, mostly baked goods, often have no image or have an incorrect image to portray the product. ie: Cookies in title, two halves of a sandwich in a plastic container in the preview image. •The bottom of the screen comes up when you scroll down in the weekly ad. The hotbar is also zoomed into instead of exclusively the Weekly Ad. Or if you go up, the search bar and the rest is too. It basically remains unfocused. Most of the app moves when you scroll as if you were on the mobile website. Not as easy to navigate as it somehow though. •Offered the option to add clipped coupons to shopping list- Not seen as clipped. It says you can turn this off in settings but said settings is hard to be found. App really needs work.

My entire family has been stop and shop customers all of my life (54 years old). If I’m such a “valued customer” why do I have to jump through hoops to get coupons or sale prices? The idea of the app is great but it seems every time I use it I get so frustrated that it isn’t worth the money I’m saving. Why can’t “valued customers” automatically get sale prices like every other store does? I go through the trouble of selecting the coupons I want to use and after I check out I realize that I didn’t get credit for any of them. I got a notification about a free Friday item , went to the app and spent 10 minutes trying to find it and load it to my card. I couldn’t find it anywhere so I didn’t end up getting the free item and wasted 10 minutes getting frustrated for nothing. Maybe it’s time to find a supermarket that is less stressful

Last update seems to have broken the functionality of clipped coupons and no ability to contact anytime through the app. For coupons the default is now ‘recommended’ which leaves many coupons off the list. Trying to filter or change the sort produces an endless spinning circle. Definitely clipped what I thought were all available coupons only to find out in the store that several were not selected or even presented in the list. This has now happened for the past two weeks. At least the service counter was good about it and said the app is making it difficult to see and select all coupons.

This app does what i need it to do - order groceries online - fairly well. The problem is that browsing the aisles is a chore. When you tap a selection when browsing aisles, the app takes a few seconds to respond. In that time, there is no indicator that you actually made the selection, so you might be inclined to tap again or put your finger on the screen and slide to make sure it was still responding. But the app did register that you made a selection, and now it has registered that you made a selection (now, two selections) and ignores the first. So you go back and try again, 5-10 seconds to respond to each entry. Then once you finally get to the “frozen blueberries” subsection, nothing loads. Blank! Frustrating.

I have had this app to redeem my points and do grocery pick up. EVERY SINGLE TIME I try and use the app it crashes, says that "an error has occurred" and as soon as you click "okay" it boots you back to another screen that says "session timed out". On top of the annoyance of the app not working, trying the website does not work either. It’s been MONTHS since it’s worked. I’ve reached out multiple times to the company and nothings changed. To add on to that, I’d spend and hour or two adding groceries to my cart, and as soon a so try and check out and click a time for pick up it shuts the app down and clears my shopping cart. Needless to say after 6 times IN A ROW of this happening, I am officially done dealing with the business’ failure to work on the issue. Find a different shopping center!

I’ve had three brand new phones since downloading this app and it has never worked right once. Constantly shuts off while you are in the middle of shopping, and if you click on an item to see the description you can’t get back to where you were, it takes you to the home screen. There is an “option” to delete items from your past purchases, it does not work. The prices for produce on the app are significantly higher than the price is in the store. For instance, Fuji apples in the store are X dollars per pound, on the app their X dollars EACH. Imagine paying $1.99 for a single 6 ounce apple when the exact same sku in the store is $1.99 per pound. This has been like this for years. As soon as Whole Foods opens up right down the street from my Stop & Shop, they will lose me as a customer.

It needed me to update my card information and it took me literally 15 tries between trying to find it, having it accept the entry, at one point I changed it to my bank and it wouldn’t retain that, it just went on and. Today I have an order delivery and a five hour window, and I received a pop-up notification that the window had tightened, this wasn’t a text it was a pop-up from the app, but the app continues to tell me only of the broader five hours. So I look for some kind of contact or help and all I get is a virtual assistant which as we know is not any assistance at all. Still can’t find a phone number or a help or a contact or anything. Not great, Bob.

Cant see coupons by date added is the big one, but other problems include: “Load Coupons worth $100’s of savings directly to your Stop & Shop Card -Hundreds of coupons, no clipping required.” There’s totally clipping required. You have to select what coupons load when you scan your phone. Also, you can’t remove a coupon you don’t want to use anymore until it expires. This expiration date is sometimes months later, I don’t need an accidental $.30 off coupon for a seasonal misclick staring me in the face constantly Guess I shouldn’t complain about money saved. They have a decent selection and nice people, so you’d think stop n shop could make better than this .... slopp app, but said British so it rhymes with itself and stop n shop

80% of the time that I am shopping I cannot login to the app! When I’m at home everything is fine and I’m signed in when I get to the store I’m suddenly signed out and I can’t sign back in. It tells me my password is incorrect then I go to reset the password and it says you can’t use the same password you recently used and then I never get the email to my email address. it just suddenly will start working again and then suddenly stop working again. It’s very annoying. I’m happy though because I’m about to go food shopping and right now it’s working. Hopefully it’s still will be when I get to the register. I lose a lot of my go point rewards with this app because of the malfunctioning!

I used to like the stop and shop/peapod delivery service for groceries and used it frequently. They have since changed to using instacart to fulfill their orders. I’ve had nothing but problems since the change. I had fully defrosted frozen groceries delivered and orders that were never picked up. I’ve received calls from stores asking me to come get an order I paid to get delivered to me! The substitutions are also atrocious. They used to give you a preview of what the substitution was on a given product. Now it’s just a toggle on/off if you want to allow substitutions and it’s a crap shoot if you even get a similar product. I’ve received coffee creamer instead of iced coffee. Like what? I won’t be ordering again. I would not recommend this to anyone.

First let me say I love grocery pick up and this app has been so helpful and convenient. However, the changes that were made in the last few updates are terrible. The app is slower than ever. To add an item from my shopping list, I have to: tap (wait for it to load), add to cart (wait), it automatically takes you back to the list (wait again), and if I want more than one of that item, I have to go back and do that AGAIN, just to say “quantity 2”. Why?? I should be able to set the quantity before it forces me back to the shopping list. I timed it… it literally takes 25 seconds to add one item to the cart. Tbh that’s a very long wait for an app. Please fix!

I love being able to avoid the grocery store and see the savings and coupons available. However, decided to give only two stars because the search function is so frustratingly flawed. For bananas, I need to type in yellow bananas, the coffee I buy is dead last on a list of over 200 options, and sometimes I am not able to figure out what to type to find something. It took me a ridiculously long time to find a way to purchase a single lemon, and when I finally did, the phrase didn’t even include the word lemon. I am not one to leave reviews but I have even left this feedback on the app’s surveys because I think if this crucial feature was fixed, I would give it 5 stars. *update: i changed my review to one star because this morning I had to update my payment method due to my card being compromised. Despite my bank information being correct, was not able to press save and was told i had match my account numbers (they were). It also would not let me delete an expired card because I didn’t have the information on the card i had disposed of. This is the most frustrating app that i need to use.

I refuse to go to any other supermarket. S &S customer service is the best. The store is always well stocked with Fresh meats, produce and Dairy. The baked goods are fantastic. The deli products as well. No matter what I need for dinner it’s available. Customer service are kind professional and helpful. I ALWAYS refer friends and family to shop at Stop & Shop. I shop at the Darthmouth St New Bedford store but any S&S I go to I get the same satisfaction. Get the app very beneficial to stay updated on the sales and deals not to mention the points. Go Shop at Stop &Shop From a loyal customer.

The old version was bad enough In that you had to load coupons a day prior and spend time going through tons of coupons to fix the ones you want if they are even there - who has time for that. Now with the new version, you have to clip coupons but then how do they get applied. It seems like it is for ordering online and picking up your order only. How about a tutorial on how to use the new app. No one in the store knows how to get the coupons. It’s ridiculous waste of time and extremely frustrating. They probably make it so frustrating so You end up paying full price. I’ll just go to shop rite instead. It’s out of my way but I rather just use my card and get the price adjustment without all the hassle. Make it easier for customers stop and shop not harder. Been a customer for 20 years I’m done.

It is faster, and for that I am grateful. The things that I don’t like are: 1. I usually shop from past purchases. It’s hard to remove items that I never intend to buy again, so I have to scroll through 495 items to find a 50 or so that I want. 2. when I scroll through past purchases, it rolls me into ‘suggested items’, and I have to figure that out and get back on track time and again 3. I tried to go back in and apply my rewards points for grocery dollars and it said success, but I can’t easily tell if it’s applying it to my current order or my “next” order.

pls go back. this new app is horrible it is not intuitive it take triple clicks than before to add somethg to a list - and so many other negatives that i would be glad to share feedback with someone. it seems to be heavily based on the ONLINE shopping experience as opposed to the coupon, list “in store” experience. which is what i do. which is why i think it now stinks. it’s as if you took peapod and joined it with the old st n sh app, u get a glorified peapod under a new name but all the ease of use of the original st n sh app is completely gone. so disappointed. you're loosing a regular customer in this because acme just updated their app and it is so much better and easier. i have both stores equal distance from me and honestly i find myself going there more now. again i’d be happy to go thru my thoughts in detail with someone.

I actually downloaded this because I wanted a store-specific list manager, as I have to shop for groceries at multiple stores. I was pleasantly surprised to learn about the clip-free coupons, but disappointed that there’s a ‘lag’ between when you add it and when it is reflected to your card. Most disappointing, however, is the list management. I should be able to specify a store and be presented with items available *in that specific store* to add to a list. I should be able to scan bar codes to add to a list. I should be able to designate certain items as ‘favorites’ so I can easily add them. I should be able to have multiple lists. It’s got potential, but when compared to competitor apps, it’s woefully inferior.

Began online grocery shopping during Covid and have not stopped. I start an online order and add to it the entire week until I’m ready to pick up. My shopping is less random and find I get exactly what’s needed instead of impulsive items that find their way into my cart! Service is excellent! I can click a box to mark substitute or not. When I reach the parking spot I call into the store and the order is reviewed then sent out!! Thank you so much for the making shopping a little less stressful. Barb N

Love being able to clip digital coupons. However, since app allows a card member to click all available coupons… there should be a one-step way to “click all digital coupons” in one push, instead of having to click each, individual coupon. Also, S&S tweaked their rewards program to the worse, by not having as many “normal” shopping items available for rewards points each week. Instead, it is either a completely disparate bunch of products or store-brand items that I rarely, if ever, purchase.

There’s no way to view the weekly circular unless you switch to "in store” shopping. Unfortunately when I do that it takes me to a page that shows items that need to be deleted from my cart because my "in store” shop is different from my pre-designated delivery fulfillment shop. I didn’t choose my fulfillment shop, you did. It’s not the same location where I shop in store. I can’t proceed to look at the circular without deleting those cart items. What a waste of time. And there’s hundreds of items you need to add to available items. 75% of your offered coupons don’t have the items as part of your app to purchase. I’ve gone back to Shoprite as they have literally thousands more purchase options. And yes, I’ve repeatedly "requested” specific items through your app to no avail.

Online shopping at stop and shop blows shop rite out of the water. I know some things may be more expensive but the sale prices are great and when they don’t have some thing you want in stock they replace it at the same price! That other store says “we don’t have that bread In stock for 1.99 but can substitute it for this one that 7.99.” No thanks. Plus the people are so nice and pick up takes, no lie, 3 minutes. I picked up at shop rite a couple weeks ago and it took 40 minutes! I could have gone in and shopped myself!!

This is, without exaggeration, the worst mobile app experience I have ever had. A note to Stop & Shop: rather than this making me feel more satisfied as a customer, it leaves me irritated every time I try to use it. For context, I have worked in technology for 25 years, and I have literally never been able to use this app successfully without the assistance of somebody in the store. The workers in the store tell me that I am not alone and virtually everybody struggles with the usability of this app. It makes me feel like you are wildly incompetent as an organization. I hope you will create another app that is easy to use and doesn’t require someone to clip digital coupons before coming into the store (the design decision alone absolutely baffles me)

Set aside the fact that the people in store are grossly incompetent (I was scolded for using the app to say I was there rather than calling the store) and the fact that they clearly use the pickup or delivery option to dump the produce that nobody would ever willingly pick (out of what is the worst quality produce of any store of any major grocery chain), and you’re still left with a buggy app that recognizes your login info only sometimes, randomly changes your pickup store to halfway across the country, randomly deletes items from your cart, and very often just won’t load at all. When it’s faster, more convenient, less confusing, and less frustrating to actually go into the store and fight the crowds you know your app is a complete and total failure.