YA’LL!! I’ve been struggling with this app since July and I finally figured out how to get our lightsticks to connect. The app is not straight-forward about it at all. Pull up the screen where you’re ready to connect your ls but DON’T press “start” yet. Hold down the button on your ls for about 10secs and all of the colors will flash. Once it’s finished, press “start” and the ls will connect and it’ll turn a certain color. Tap on whatever color your ls is and press “next” and you’re good!! It wouldn’t let me play around with the colors right now because there’s no event or concert going on, but at least it finally works. I hope this helps everyone who’s been as frustrated as me!!!
I recently tried to get the app and light stick to function for a Stay Kids concert. I tried from 3 different phones (all iPhones) as well as while at the concert and it all yielded the same result. The light stick will our fine and seems connected, but after that you cannot get past the “all performances have ended” screen. I did try the suggestion to hold the LS on button for 10 seconds before paring and this does seem to work to initialize it again, but still it was the same result of not being able to change colors. Of the thousands of other fans at the concert, there were only a few that had been able to get theirs to work it seemed like. I reached out to the Stray Kids store for support and they have been great but ultimately it is the app developer that would need to address the issues. The last update show a year ago and I the ticket selection info it shows 2020 as the only dates to select. Please update and fix this app. Thanks.
I’m not sure if this app worked for anyone at the Newark Maniac Tour D-2, but it didn’t work for me or the Stays around me. I tried to troubleshoot the problem after the concert and today. No progress. Also when I opened the app, on the day of the concert, it showed the Seoul part of the tour and said the event was over. A lot of Stays in my section/ vicinity said the same thing. However I did get the light stick to connect to my phone and that was about it. I was very disappointed with the app, especially since this was my first concert and I couldn’t even have fun colors for my light stick. The only thing this app was useful for was checking the amount of battery life my light stick had. COCOAENT Co. please fix this so that no more fans have to experience this!
My lightstick connects to the Bluetooth perfectly fine, but it doesn’t allow me to test linkage and finish set up. I’ve tried using wifi and data just in case. Gave 3 stars bc at least it works for others. Disappointed as I even followed the directions JYPE posted.
so my concert is on april 2nd and i wanted to make sure my lightstick was connected before so i had no difficulties the day of the concert or day before. it was pretty easy to do! it obviously wont let u play with the colors since the concert isnt booked yet BUT, its okay! i feel like it should show the concert date at least but all it shows is the seoul concert which isnt ongoing anymore. BUT YK WHATEVER? my lightstick connected and if works perfectly fine. so does my friends lightstick! she had a bit of trouble with hers but its ok 👌
so the app is not working for me I tried a lot of things like it connects but it does nothing after that like i can’t change the color or anything, there is no pop up, and it keeps saying error when i try to connect it and it says it needs an update and when i try to update it, it dose nothing for minutes and i really just want to know what to do to get it to work also a lot of it is in korean and there is no way to change that so i have to use google translate💀 but i don’t care about that part I just want the app to work for me can anyone help?
Im trying to connect it e few months before the concert ti make sure it works but it's keeps saying try again JYP PLEASE FIX FHE APP😭 im still gonna give it a four star though because the light stick will change colors saying the bluetooth is working it my just be because the event is not scheduled yet
I’ve been waiting for a stray kids light stick app forever! And they finally have one! Mines connects well but I wish they had an option to choose what color. Like for other bands they have “Self Mode” and I wish this app had it! But I can’t wait till I go to a concert!!
So I’m not sure if anyone else is having the problem with the version. I’ve done all the acquirements to see if it was real and it pasted them all, except the fact I can’t add the concert I’m going to. I’ve seen people be able to change the color but I’m not really sure how to. At the same time I wish this app had a better set up it’s not the best:/
My lightstick connected, but nothing happened after that. I kept getting pop-ups that said “error.” I followed the instructions correctly, so I don’t know why it didn’t work. Also, is there supposed to be a color menu thing? I was expecting to be able to change the color of the light.
I’m not sure if anyone else is having the problem with the version. I've done all the acquirements to connect them but it didn’t work. I've seen a lot of people being able to change the color but l'm not really sure how to.I wish this app had a better set up it's just not the best.
Hello, I’m very confused on why the venue info hasn’t been updated since 2020 when I click on ticket info because they just started there world tour for 2022 but they have there soul concert on the main page when you log in. If they could update this it would be really great.
The app is saying that it failed to get the version information from the server. It also won’t let me add my ticket information. I’m going to a Stray Kids concert in a few days and I was really hoping I would be able to have my lightstick change colors with the performance! Please update!
I just wish we can use the light stick even when there is not a concert. For example we can play their song on the app and that would connect to the light stick. It would be a nice upgrade.
I'm so glad there's finally an app for this! I love it, but I wish it had an option to choose the colors. I can't wait to go to a Stray Kids concert with this!❤️❤️
My light stick straight up doesn’t connect, I have tried everything and nothing works and my concert date is coming up fast so I really wanted it to work 🥲
The app works for some. It’s very hit or miss. There has to be an update soon that can fix this issue. the BTS app is a good example of how much easier it was to get connected with zero issues. Please fix would love to actually enjoy my light stick.
i tried to pair my lighstick to it but it seems to not want to connect for some reason i maybe be doing something wrong but i think it’s a good app since it works for others and some it doesn’t
Firstly, it wouldn’t allow me to connect unless I was not on Wi-Fi and then when I went to put in my ticket information (I’m going to three different shows on the US leg of the tour) the app only shows the date 2020-01-01…I’m thinking this app sorely needs an update.
At my first concert in Los Angeles but the app isn’t working. It shows it for the concert in Seoul but it’s not working here. I wish they would fix this
The app and light stick won’t connect. Verified bt and location. Cleared other devices. Tried from other devices, both apple/android. Reinitialized light stick. Nothing works. Please help!!
The app seems to only work for some people but not all even with an official light stick. Clearly seems to work better for android than for Apple so maybe there just needs to be an update to the iOS app. It would be nice if this worked well for the concert. Glitchy, keeps showing errors for version issues, does not show option to select colors like it does in android.
I’ve tried connecting my light stick through two different devices and neither worked no matter how many times I retried it. I used an apple device and an android device but neither worked. It seems to work for some people, especially on apple devices, but there are still a lot of people who it doesn’t work for, especially android devices. I hope this gets fixed because I would really like to use this app, I was so excited when I got my light stick but the app doesn’t work. 😔😭😭
스트레이 키즈(Stray Kids)의 공식 응원봉을 사용하기 위한 앱입니다. 공연장 : 앱을 통해 티켓번호를 등록하면 공연장에서 다양한 연출을 통해 좀 더 즐거운 공연을 관람하실 수 있습니다. 온라인 제어 : 앱과 응원봉을 연동하면, 온라인을 통한 응원봉 제어가 가능해, 다양한 효과를 볼 수 있습니다. * 기능 안내 1. 티켓 정보 등록 공연시 공식 응원봉에서 좌석번호를 등록하면 무대 연출에 맞춰 자동으로 색상이 변경되어 보다 즐겁게 공연을 즐길 수 있습니다. 2. 온라인 제어 온라인으로 공연에 맞춰, 응원봉을 제어해 다양한 효과를 볼 수 있습니다. 3. 응원봉 업데이트 응원봉 펌웨어를 자동으로 업데이트합니다. * 앱 접근 권한 안내 정보통신망법 제22조의 2 제1항(이동통신단말장치내에 저장되어 있는 정보 및 설치된 기능에 대하여 이유를 고지하고, 접근권한 동의절차 구현)에 준수하여 앱 이용시 필요한 접근권한을 아래와 같이 안내합니다. - 블루투스 : 응원봉 연결을 하기 위해 블루투스 기능 활성화가 필요합니다. - 카메라 : 공연시 다양한 연출을 위한 정보를 티켓에서 확인하기 위해 QR코드 읽기시 사용