Name: Sweetwater Music & Audio Gear
Rating: 4.89131 (2337 reviews)

User Reviews for Sweetwater Music & Audio Gear

4.89 out of 5

2.3K Ratings

4 weeks ago, RickDaBassPlaya

Great so far

I have purchased TONS of gear from Sweetwater and the service has been second to none. I recently had a new guy “Peppe” assigned to my account and he called me to “check up on me” and that’s cool as I always need strings or have a weak cable in my gear bag. Peppe hadn’t done any research on my account and didn’t realize I’ve bought 32 axes, amps, road cases etc and pretty much talked to me like a first time customer. Charles was familiar with my rigs, what I was doing at the time (either studio or gigging) and asked appropriate questions about my gear and helped keep me up and running. Peppe told me he was busy when I had questions about some locking tuners. I’m still here so I’m giving them another shot, but when I spend that kind of money with loyalty to one company I expect more. Pull it together Peppe, I do expect those special deals

3 months ago, Stumpy McShredder

Drew Foster and Sweetwater Rule!!!

After spending $thousands with Guitar Center over a period of decades, I left GC altogether in 2020. I had dabbled with a few purchases from Sweetwater prior to this decision but after a few dealings with Drew, I made the decision to never spend my money anywhere besides Sweetwater. You have always over-delivered. I have always received exactly what I needed, and have always been properly guided by Drew’s input. He is knowledgeable and passionate about all things musical. I trust him to a fault. I have also recommended family as well as friends that also enjoy playing music to Sweetwater (and told them to seek out Drew). Y’all are an asset to the music community. Great job!

3 months ago, The Original Thorjesus

I have ordered twice from Sweetwater, huge fan

The app format is cool, where you get an option to select your preference of 4 different models of guitars. On a previous Dyad humbucker order, my sales rep Evan followed up with me and even helped me dial in a better tone on my amp and pedal! It's really the simple things that matter, the customer-based details, that make Sweetwater stand out to me. I have a GC close to me, but they don't have the catalog or customer service that Sweetwater provided.

10 months ago, LJ777777777777

This App Is Garbage

I have absolutely no idea where all the five star ratings for this app came from. It is literally the most glitchy app on both my iPhone 14 Pro & my Samsung Galaxy S21. It doesn’t save any of my settings. I have to click on link’s multiple times to get it to navigate to a different page/view. It often times won’t add the product I want to my cart or save a product for later. I either have to unload it on iPhone or force stop it on Samsung in order to see the CORRECT cart and/or Saved Later items. This is a developer issue. Sweetwater has excellent customer service and warranty, but their apps and website all have the same glitches I described. I think a lot of their customers overlook it because of the other attributes, but it’s 2023 what and WAY past time for Sweetwater to do a complete overhaul of their developers and GARBAGE software!

2 months ago, SparksS12

Best service you can ask for

Just started learning how to play guitar. Came across Sweetwater on google. Ordered a amp and within 5 minutes Sweetwater called. Thanked me for choosing their service. We spoke for about 5 minutes. The people there and the support they have is nothing I’ve experienced before. They genuinely care about what they do and make you feel like family.

3 months ago, ethos4444

The GOAT

I have literally never had a bad experience with Sweetwater. I’ve had the same sales rep from the beginning and he stays in touch and makes sure I’m happy and that has been well over a decade. It doesn’t matter whether it’s a high end purchase or a new set of strings these people will make sure you have what you want and follow up to make sure you’re happy with it.

2 months ago, MegatonPrime

Great experience

I’ve had nothing but positive experiences ever since using Sweetwater for my music needs. I’ve purchased DAWs, percussion, guitar, and live gear from here. My sales engineer Ashton has been excellent with all sorts of support. He checks in every time I make a purchase and has been key in to the equipment I choose. I recommend using Sweetwater and forming a solid relationship with your sales engineer!!

4 months ago, User Uruz

The Sweetwater Dev Team is Awesome!

I let Sweetwater know about a few problems I was having with the app that made it next to impossible to use on my iPad, and they actually listened and fixed it! Thank you! I love Sweetwater so much! I really appreciate your attentiveness to your customers’ needs and your impeccable professionalism. I’ll never buy my gear from anywhere else.

9 months ago, Corykb83

Necessity features missing.

I love sweetwater as a company and place to gather info and compare products, but this app is garbage. It’s slow as molasses and can be very glitchy at times, but I could get over that…what I can’t get over is not having a back button or swipe for back feature anymore. You have all these great filters to search products with, but once you click on a product you can’t go back. You have to start your search all over again, which I gotta tell ya totally makes me not use your app anymore. Sweetwat stands for quality but this app is garbage.

2 months ago, revlon64

Always ready to serve!

It doesn’t matter whatever you’re looking for whatever you decide to purchase whatever or any questions you have Sweetwater and my professional sales assistance ,who always ensures the best customer service hands down, and these days you don’t see customer service anywhere like Sweetwater!

7 months ago, Rexomus47

Lots of Bugs

App worked a few days ago, but now it will not open and says “unable to update privacy settings.” I have removed the app, restarted my phone and re-installed and it keeps doing the same thing. Before the app began failing it was a bit slow, but it did work.

8 months ago, Mully74

Excellent service! Thank you!

I was across the country in Arizona doing a gig, and needed an accessory in a hurry. Sweetwater was not only able to ensure the fast delivery, but Sweetwater representative Payton personally took care of the delivery as well as following up to make sure it was received in time. This was hands down the best service I have ever received! Thank-you!

3 weeks ago, ludwig-drummer

Fabulosity

I have spent 10’s of thousands of dollars at Sweetwater, and every order has been perfect every time. Colin calls the day after purchase to thank me and advise me of other details. It is the attention to the details that count, the personal touch, the extra mile. Very well done. You have a customer for life. J. Stratton

10 months ago, RockyCreeky

Good app, but still a little rough around the edges

The last update was great, no longer need to log back in every time the app is opened. It’s still extremely slow when adding filters to searches or hitting the back button when viewing items. A great tool for looking up products. Apple Pay support is also a nice feature.

4 weeks ago, gidgetwild

Love this store

I go here for most of my purchases. They help you even though you are a beginner. They are very patient in explaining what you are interested in and help you find what will work for you. No complaints. Wish I had room for a Ludwig drum kit. lol Come here for all your purchases you won’t be disappointed.

6 days ago, Paul Allen - A+++++

Exceptional service - Paul Allen

This is the greatest company and my 20 year plus guru engineer at Sweetwater Paul Allen has taken such great care of us for over two decades and has guided me towards all the things we need to create music and help others. We just picked up a new Taylor T5z and a bunch of other goodies from Paul and Sweetwater. Thank you for the A++++ service.

2 months ago, agmvcc

Consistently fantastic!

Every penny I spend matters because music is my day job. Sweetwater has earned my business in every way imaginable. When I’ve needed it they’ve gone above and beyond to make sure I had what I needed on big ticket investments in my craft. Simply the best customer service, products and prices.

3 weeks ago, Jake Knudson

Awesome as always

The team at Sweetwater are super knowledgeable, easy to work with, and my order always shows up on time, many times I needed gear in a 48 hour window and it showed up on my doorstep when I needed it every single time, I won’t buy from anyone else.

5 months ago, Grecoart

Great company terrible app

I buy a lot from Sweetwater. Even drove 9 hours to shop in person. The people and service are great but the app has had its challenges. The newest update in Feb. of 2024 seems to fix a lot of the problems I have had with it. I appreciated the response I got and the attention the paid to the app to get it working correctly.

8 months ago, Homeless and screwwd

Hey fix your application

I had wish lists and my freaking login information is gone get your act together look I’m looking to buy more equipment it was easier now you made it twice completely complicated complicity this is straight stupid. I did it manually it was much better now I feel I’m getting jacked around

2 weeks ago, Drumgod87

Easy Peasy

Very easy to use and customer friendly. Love scrolling through the products and reading the reviews so buying is easy and dependable.

5 months ago, GrapeLotionShelf

Awful

Yawning labyrinth of frustration. Product search is broken. Manual searching is a one-way trip down a tree that possibly contains the product category you are hunting for. There’s no back button or nav progress links to easily back up to an earlier fork in the road. I experienced frequent freezes, iPad becomes nonresponsive, app crashes. I just shop on the website if I want to browse or purchase. Last time I tried the app was a couple days ago and it’s the end of February 2024.

3 months ago, Hrtzgod

Great service, stable app

The app works pretty well, links to browser when needed (gear exchange) and has very few hiccups. Would rather have a chunky app interface that works, than a smooth one that doesn't. All I need is a button that says "I'm going to let my Sweetwater sales tech go to voicemail again, sorry"

6 months ago, Hallmark

Not Reflective of the Company

I like doing business with Sweetwater. Helpful. Friendly. GREAT return policies. But the both the app AND the website are buggy as heck. I’m sorry to be one-of-those, but I tend to write reviews when I’m tired of headaches! I just opened the recently-updated app, and I looked at a blank white screen until enough was enough. It was just STUCK. Still is.

6 months ago, Raisin Nuts

Search Bar

Please fix/turn off the auto correct in the search field of the app. It’s very annoying that it tries to auto correct and makes it way less accurate for finding products, as many of the products or manufacturers don’t have traditional spellings of things.

10 months ago, bluemeanieface

A wrap

Irrespective of what I think of sweetwater as a company they’re not bright when it comes to this app. They obviously spend a lot on online branding so it’s puzzling they would ask you to download an app that is just a front for their website. Especially when they’re pushing their seller’s market. Would love to sell me gear but the website isn’t great and this app is a joke. What a waste of bandwidth. Get it together guys even Guitar Center has a real app.

5 months ago, piano-man fan

The search function no longer works

After the last two updates, I’d i try to search using the search bar, nothing comes up. This is completely unacceptable. I run a professional business and need to be able to look up equipment quickly. Sweetwater, you need to get on your developers.

3 months ago, wenoi2011

Worth it

You pay a little more but worth it as the seem to always have in stock quality instruments and accessories.

5 months ago, Horus513

Add a feature, add a bug

Each time the app takes a good / necessary step forward, something else seems to immediately break. Currently - product searches don’t work at all. I appreciate adding a better login screen, but I can’t search your catalog now. The app testing sequence needs to be way more thorough between releases.

2 months ago, guitman^*

Happy customer for over 20 years

As a working musician for over 50 years I really on Sweetwater for my music needs. From pedals and cables to guitars they’ve got you covered!

2 months ago, grantast

Love the expert and friendly customer support

Sweetwater is my go-to place for audio equipment. I am an instructional designer and voiceover talent, and the people there make sound recommendations for me every time.

3 months ago, KFRJR58

Sweetwater

I’ve purchased keyboards & audio equipment from Sweetwater. I am completely satisfied. Nick Huskies has been great in assisting me with all my past, present & future purchases.

3 months ago, MartiMcFlyFlies Media

Sweetwater>Guitar Center

All day everyday, twice on Sunday. Better gear, better service, better prices, better everything. Best decision I’ve ever made was switching from GC to SW!

2 months ago, Itiagtq

Order screen

Why do I have to hit the place order button three times to place an order. I hit it once and walk away and then realize days later that my order was never placed. ugh!

6 months ago, MarshalSerna

No longer works…

This was a go to app for researching, browsing, and shopping. I’ve spent thousands at Sweetwater, and the app has been part of the process. I’ve been experiencing the “unable to update privacy settings” bug ever since I started looking into my next gear purchase. It completely disables the app.

7 months ago, Hyperfold

Unable to update privacy settings.

Even after the supposed update on an internal system reported by the developers, the app on iOS and iPadOS still fails to load with this message. Is a new app update needed to address and fix this issue? Was working decently before the latest update and now is totally unusable. Please provide a working fix.

6 months ago, Ericadia

Cheaply made app

This app is basically just a web view for the website, and as such is very slow. It caches nothing, and poorly indicates when it’s doing something. Just a bad design and implementation all around. They paid bottom dollar to make this app and it shows.

5 months ago, tdlnx

Way to go

The new updates are fantastic, thanks for putting extra effort into this.

3 months ago, ppppierre

Best customer support and service.

This is the best place to order musical instruments from great customer support and service. Thank you Bob

7 months ago, Funkdefino

They’re Back!

Glad the “privacy policy” issue got sorted. Hope nobody got fired for leaving the app unusable during a holiday… 👍🏽

7 months ago, Affaultcher

Currently Broken

App has recently been getting better and better, but now when it opens it displays “Unable to update privacy settings.” The retry button does nothing but repeat the behavior. Please fix.

3 months ago, DYK-2112

Excellent service

JE-@dyk_music, Sweetwater always on time, great deals and excellent service, equipment always come without any damages, high five for you guys

3 months ago, thunderbolt 1003

Best music store in the world

They treat me good items packed well would recommend again

1 week ago, PRS79

Sweetwater is the absolute best

Great products, great service, great prices. I won’t buy from any place else.

7 months ago, DuNuNuBatman

Doesn’t Work

Unable to update privacy settings. Edit: Fixed

3 months ago, Josué m Nunez

Good service

Sweetwater makes it sweet and easy for you to shop for any kind of music accessories

3 months ago, Bezerker CR

My Favorite Instrument Store

Excellent support, information, pricing and customer service. Stephen Gray is an excellent customer represenative, also. Thanks, Charlie Rentschler

8 months ago, zm13

Where is the BACK button?

Easier to use the web while shopping...there isn’t a back button on iPad version of app Yes app is current iPad Pro 4

5 months ago, hodgesd03

Great redesign!

The older reviews are no longer representative of this app. Kudos to the Sweetwater team on their recent redesign! Well done 🙌🏼

1 month ago, Highwayheadspace

Love SweetWater

Their customer service is unmatched and the candy they put in the packaging is a sweet, sentimental touch. No pun intended. Keep up the great work SweetWater!

Description

Sweetwater is your VIP pass to pro audio equipment & instruments including guitars, drums, orchestral, electronic, and more. Check out daily deals and promotions. Tap into the latest gear demos and instrument news. Or drop a line to your Sales Engineer — your personal gear guru for guitars, drums, pro audio, and live sound. Download today! Why Download the Sweetwater App? The Sweetwater app keeps your favorite sections of Sweetwater and Gear Exchange at arm’s length for instant gear gratification. Whether you’re a daily-deals shopper or a vintage-gear votary, with the Sweetwater app, you’re just a tap away from content you care about. Created for Music Lovers of All Ages! The Sweetwater app is designed for musicians, recording enthusiasts, live sound professionals, content creators, and parents of aspiring artists. Shop with the security of our white-glove approach to music retail, including post-purchase checkup calls and expert assistance to guarantee your satisfaction. Join our community of fans who appreciate top-tier gear and service when you use the Sweetwater app! App Features: · See Front Page Deals & Demos — The Sweetwater home page is where you’ll find the latest pricing blowouts, B-stock, and giveaways. It’s also where we keep a list of the latest buying guides, gear shootouts, and tech overviews. Every day’s a new adventure, check back daily for the latest! · Explore 70,000+ Music Products — For over four decades, Sweetwater has been the professional’s choice for horns and strings, guitars and amps, basses and drums, live mixers and PAs, mics and studio monitors, and more. Find the latest music gear at the best prices with the Sweetwater app. · View Your Wish List at a Glance — Are you the type of gearhead who keeps several wish lists at a time? You’re in good company! The Sweetwater app makes it easy to keep the latest guitars, drums, and effects plug-ins in your periphery for future purchasing ease. · Increase Your Buying Power — The Sweetwater Card unlocks promotional financing on drum kits, guitars, and more, so players like you can enjoy your gear today and pay it off over time. See if you pre-qualify with no impact to your credit score instantly using the Sweetwater app! The Sweetwater Card is subject to credit approval. See sweetwater.com/financing for details. · Find Your Dream Axe with Guitar Gallery — Our on-site photography studio (Guitar Gallery) lets you browse thousands of acoustic and electric guitars and basses by serial number in stunning detail. · Buy and Sell Used Gear — One-touch access to the Gear Exchange website lets you quickly turn used gear into cold cash on Sweetwater. Even better: our zero-fees used marketplace means you keep it all! · Choose How You Stay in Touch — Did you miss the latest print publication of ProGear or Worship Connect? You can request a copy through the app. You can also choose how often you receive special offers and gear recaps via email with the flip of a switch. · Dive Deep into the Latest Tech — Accessing the inSync site through the Sweetwater app, with access to hundreds of up-to-the-minute shopping guides — from the best headphones for podcasters to the best drum kits for metal — along with thousands of gear articles so you can stay up to date on the latest music tech. · Rent Your Instrument in Confidence — We’re pleased to report that our band and orchestra instrumental rental program is responsible for getting more students into concert and marching ensembles than ever before in the company’s history. Are you interested in growing your musical repertoire by renting a saxophone, trumpet, or cello for a reasonable monthly fee? Apply instantly via the Sweetwater app. · Need Help? It’s Closer Than Ever — Access 24/7 offline support with SweetCare, our detailed knowledge base with tens of thousands of answered questions. Need direct support? Contact your Sales Engineer or reach out to our crack team of product support specialists directly through the app.