Clean, timely, modern, amazing food offers on all classes. Love its destinations as a connecting in Zurich One request is to consider changing seats within the same class, or offering upgrades after a reservations is made and confirmed. It seems impossible to check other seats if like prices once one is chosen. Also the passport reverification seems to be superfluous and oftentimes frequent travelers are not used to that kind of double check. Why not at the gate itself and have the gate agents remind passengers of it, or even have it available at the business and senator lounges?
I’ve used several apps from different airlines around the world and this is by far the worst I’ve used. Two of us were traveling together. After several attempts, my friend successfully checked us in via the app. No data regarding that success showed in the app, so we confirmed online via a laptop and saw we were set. An hour later the boarding passes showed up in my app but never did on his. Reviewing my own data I realized very little of my personal data had been saved in the app, including phone number and passport number. I entered the passport number at least 3 times prior to it remaining. For our return trip, he successfully checked us in. We received e-mails showing this, bit the boarding passes never showed up in the app for either of us this time. As a computer programmer I know that none of these functions are rocket-science, so I whole-heartedly think Swiss Air, which has an amazing airplane and outstanding in-flight service, should be ashamed of this app, and could hire a college intern to fix things.
This app is disappointing from start to finish. Cumbersome check in process. You have to enter your *G card so many times, it never remembers you. You’re like a stranger to Swiss every time you fly. Whoever thought it was a good idea on your “my bookings” page just to list a bunch of destinations (at least half of them are ZRH or GVA)? Completely unhelpful. You have to go through the check in process twice every time, to get your choice of seat, because the first time your *G status isn’t considered. Your boarding pass then doesn’t come into the app. There’s no true live departure or arrival information. Booking a flight is just a reduced functionality version of the website. Swiss needs to get some designers to do some proper design thinking on the user journey - and look at apps from airlines like Delta, easyJet, BA, etc. that are so far ahead of the Swiss app it’s a joke.
Is nothing like the experience of flying on Swiss Air itself — which is absolutely marvelous. In a word, the App is useless, and about the worst airline app I have ever used. It will not allow one to print out tickets or to print out a luggage label. It will not send mobile boarding passes to an iPhone, but will, after ten tries, will send a boarding pass — that cannot be printed — to ones email address, but the app will NOT send one’s wife’s tickets to HER email. Calling Swiss Air customer service is just as useless because instead of answering a question they will ask you to phone an airport directly — on a customer service line that is permanently busy. My suggested solution? Kill the app and get to the airport early where their great staff will solve all problems in person! If Swiss Air wants to see a great airline app, go to American Airlines
The times were incorrect on my Lock Screen (also in the app it didn’t specify which TIME ZONES). It wouldn’t let me check in to my flight from Zurich to Newark and kept saying “use the app to check in” even though I was. It didn’t even give an option for “step 2 out 3” of check in (just cancel flight or exit). Swiss airport employees told us not to use the app because so many people have problems and we had to wait a long time for them to print our tickets. Saw at least 30 people in line at the Swiss airport with the same exact problem (plus not enough employees to help, if they even could help). Not to mention the oxygen masks came down over France and we had to turn around and wait 15 hours to get a new flight.
The app is good in my view: light and easy to navigate. However, as most online check in systems of other airlines, the provisions for early check in of passengers residing in the US with a visa, rather than with the green card, are absent. I tried with Swiss as well, but in options available, you are either a citizen or green card holder, or have to check in at the airport.
This app should be redesigned from the ground up by an experienced UX team who has the user in mind, not the airline. Please look at some of the other airline apps, all of which are far better than this Swiss app. Your app does not give any real time relevant details such as gate, boarding, flight time, airplane type, seating chart, possibility to change seats or add baggage. The app is sadly useless: it only alerted me that my departure gate had changed after we had taken off, and told me that an online boarding pass was available after we had landed (I had to ask for a paper boarding pass at check in). On another flight I did manage to get an online boarding pass, which was sent via email! Why bother with an app if it has to go via email or text message? It is very disappointing that an airline, who hopes to be considered as a “premier” carrier, delivers such a poor user experience. And this after users have complained about the same issues 5 years ago already! The first step to a better airline rating would be to hurry and make the app useful.
I'm absolutely furious with the SWISS Air App! My recent experience with them was a total nightmare. First, my flight was delayed, causing major stress. Then, when they rescheduled my connecting flight, they gave me a mere 40 minutes to make it, knowing I had check-in bags – that's absurd! I ended up having to book a motel for the night, and I had to pay for multiple Ubers. But the infuriating part? SWISS Air claimed they weren't responsible for compensation because the delayed flight was operated by Edelweiss, which is THEIR partner! It's a ridiculous blame game. And don't even get me started on trying to reach their customer service number – it's practically impossible! SWISS Air, you need to step up your game and take responsibility for your passengers' experiences.
I tried checking in my friend and I a whole day before our flight under my account and the Swiss app for some reason only registered my friends information and completely removed mine from the app. I know can only check in for him and not myself in my OWN Account !! They also made me plug my information in multiple times without it every registering once!!! In addition to this mess, the waiting screen/loading screen is unbelievably slow for Travel App. Compared to airline apps such as United, JetBlue, Delta, & Southwest…Air Swiss is below average. It shouldn’t be this complicated to do a simple check in and adding it to my Apple wallet.
I travel a lot and have used the AA, United, and Delta APPs for check in boarding passes and other items. The Swiss APP would not let check in. Regards of what I did. Customer service kept me on hold for 55 minutes and then told me the app was down. It was down for for several days…….. never to come again within my 14 days of travel. I also paid for premium economy. Unfortunately, although they advertise early boarding, and check in there was none. I was loaded with the rest of the “cattle”. The seat didn’t recline at all. I am permanent Platinum on American. I will never fly Swiss again.
Impossible to check in a family of 4. No reason or explanation for why my 5 year old can’t get an online boarding pass but the rest of us could. Purchased better seats a month ago only to find out 1 day before that our seats have been ‘disassociated’. Fancy word for we payed extra for better seats only for the airline to give them away and shove us in the back? And we now have to submit paperwork to get a refund? Endless hours troubleshooting with no customer care just people who answer phones and pass you around. What a nightmare. What happened to Swiss efficiency?
I’m actually trying to use this app to add luggage to my economy overseas ticket which does not include checked luggage (as issue for a different review) and you can’t add luggage from the app!! What can you add from the app, you ask? Apparently a rental car! How ridiculous is that? I can rent a car from a completely different company through the Swiss Air app, but not purchase their checked luggage at the discount rate. This would not be a big deal if their website interfaced with safari, chrome or TripIt on iPhone or iPad nicely, but it does not. Better luck next time I guess.
Traveling with our son and the app shows wide-open seats on the plane for one passenger, but not myself, which is prohibiting me from booking tickets to sit next to him at the time of check in. This is causing extreme anxiety and stress on me and now I have to hope that the airlines staff will sit us next to each other. Not the ideal scenario to end a vacation. Get it together with you app. it should not show open seats for one person and the other person has no available open seats. That makes no sense!!
Very basic app - almost not worth having it as an app
I'm not sure what the point of this app is. It is almost easier to use the website to check in and manage bookings. Doesn't remember your travel details so requires you to input passport details every time you travel (even is you are a frequent traveler and fly every week) Automated check in checks you in last so you get bad seats (at the back of the plane) unless you remember to check in earlier than the system does it for you.
The app itself is overall well done. Some of the options/instructions for the additional travel partners is vague. Seems to only spotlight the main traveler’s info. I like the step by step notifications/updates and simplicity for the user.
You can’t even change your seat in the app, nor can you chat to a human. It also has my personal info locked and won’t let me add a ff# to my reservation. To choose a seat or add a ff# it requires me to call the airline. I get connected to an agent who barely speaks English and before I can proceed requires me to give my credit card details, when I refuse he tells me he needs that to move forward because the call requires $5 service fee. Trash app, service from a trash airline.
As with everything SWISS does in computers, this is completely broken. It can’t even download a boarding pass - come on! Why is this airline so incompetent at everything related to IT? After 10 years of this crap, why haven’t they fired whoever is in charge of this mess yet and hired someone competent? How many more years of completely broken website and app are needed? Update years later: still a complete pile of garbage. How are they this incompetent? Everyone involved with this should be fired.
This is by far the worst airline app ever. Don’t get me wrong Swiss Air usually have great on board service, but this app is crap. You don’t even get up to the minute flight information. Good Luck with the check in if you are a Citizen of One country but you reside in another country. This app is basically useless. I also got the unpleasant experience of talking by phone with customer service just to get the answer to contact my travel agency so they can fix something about their app. I just hope someone at Swiss Air management read this reviews!!!
Don't look to to much on the app. It is confusing if you have multiple records you want to work with. It doesn't allow seat selection when checking in - you have to go to change the seat, but only by going thru the whole checkin process again. And has been noted - doesn't produce the passes in the app - but does do that annoying thing to max screen brightness anytime you do. An embarrassment, particularly considering how Lufthansa owns them.
I have used quite many airline apps and this one comes by far the worst. It is barely usable. The app is constantly showing you a loading indicator without any action by the user. While it's loading your actions are blocked and you can’t do anything but just wait. Waiting time is also terrible even on a high-speed WIFI internet. I am constantly seeing errors such as unable to find a city when trying to book a flight. It is just constant frustration using the app.
I’m rating on my latest flight at the beginning of this month which I’ve reached out to their customer service and guess what? NO RESPONSE. I’ve reached out previously regarding another matter and that was taken care of in a prompt manner but this time around? NOTHING. NADA. ZILCH. Really, are you kidding me? Three attempts with NO response. This is actually embarrassing for an airline. You can’t simply tell me you are so short on staff that it’s been over three weeks and still no response?
Won’t issue boarding passes sometimes or gets errors, fails to load seat map so you can’t change seats. Also had it automatically apply a Miles and More reward without telling me which was extremely disappointing. App has really gotten worse over the past 6 months for some reason.
Tons of issues with check ins and documents adds. In short it’s pretty much having a smooth experience unless you’re using a desktop browser - I’m forced to use this app caused by UA co-chair but Swiss has become too much of a bargain airline for my taste. The app and its issues pretty much represent the ‘we don’t care’ attitude of this airline and everything that goes with it. I’ve got an idea: outsource the app to people who know what they’re doing. I’m done with Swiss. Guten tag!
Tried to use this app on iPhone7. Worked OK for a week, now This is the issue I have been recieving: We apologise for the interruption. We detected unusual behaviour from your browser, which resembles that of a bot. The reasons could be the following: You have a browser plugin installed that blocks JavaScript, you are using a VPN or privacy software often used by bots, or you are navigating through the website at an unusually high speed. SWISS International Air Lines thanks you for your understanding 1) I am NOT in the browser, in your own ios app! 2)Through 4G network on an iPhone (11.2.5 iOS): no VPN, no privacy software Also saw similar issues through the opera/chrome browser on a MacOS. Literally cannot buy/book tickets through this app, can even look at flight schedule. Total failure
I successfully checked into the flight the day before departure using the app, but the app experienced “technical difficulties” trying to provide digital boarding passes, despite numerous attempts, so we ended up standing in line at the departure desk for more than 1.5 hours to get paper boarding passes … there was this huge line because nobody was able to get digital boarding passes from the app.
Today was my first time flying with Swiss (which was excellent by the way) but I was not able to connect to WiFi because I thought I expected to connect through the app. There is no reference to inflight WiFi on the app unless I’m missing something.
Unexpectedly poor quality for the airline app. Web experience and app experience are dramatically different and lacking uniformity. App does not have an option to select resident of the destination country (USA). Web was useless completely for the international travel experience.
I tried to check my wife and me on a flight. I failed for her. It would not acknowledge that a boarding pass had been sent to her email. Also, whenever I had to scroll through choices of dates, countries, etc— the real estate for my finger was so small that I closed the app multiple times before I finally got to my choice. I gave up and went to web site in my computer
I receive an email that my seat has changed. In the app, I cannot view multiple bookings without logging in. I attempt to create an account, it says I already have one. I attempt to reset my password, and I never receive the email to do so. Once I manually change the booking I am viewing, it cannot load the seat map for me to verify my new seat. One of many annoying things about flying with Swiss.
Absolutely useless app. Completed “check in”, paid for additional bag through the application. App couldn’t issue mobile boarding pass but processed a payment for my bag. Waited 1.5 hours in checkin line at MXP. Check in people could not figure out if a payment had been made for my bag through the app. They sent me to an alternative ticket counter to pay a 2nd time for my bag. Using this application cost me at least an extra 1hr during the check in process.
We ended up flying through United Air, but by booking through Swiss Air, we avoided the layovers the other flights included. The Swiss app doesn’t have the detailed options like the United app
This is without a doubt the worst travel app. It starts off in English then switches to German when you need to understand what’s on the screen. It doesn’t show the boarding documents. I was flying mostly united but because my itinerary started off on Swiss air everything had to be handle with this awful app. Who would have thought that United was so much better. Very surprised by the Swiss for not producing a better product.u
We needed special assistance with a wheel chair. At the airport and on the plane were extremely friendly and helpful. The Swiss air app kept us up to date all the time. Super service. Thank you.
Considering the origin of this app, Switzerland, the functionality of the program is surprisingly cumbersome. I had to type manually most of the information that I had already provided when I booked the ticket. I was not able to simple information like WIFI availability. I am disappointed.
My first European trip. Worked well. As a US citizen it allowed me to check in early within 24 hours. Swiss sends you the email. Many US carriers allow up to 72 hours preflight check in for domestic flights. I have no Complaints.
Terrible UI and customer experience. Tried to change my seat and lost the original seat despite a technical error. Apparently Swiss hands control of seats over to airport 52 hours before flight but leaves option to select seats online, the result: if you try to change your seat you can’t and will lose your original seat.
How is it that you have an option to check in and retrieve boarding passes, but it never works. One of the better airlines in the industry, and yet can’t afford a proper developer?
The app is still extremely slow and cumbersome to use. Would be great if you could update it once in a while ? Last update was over 3mo ago. Also you should really read the comments on the App Store and try to improve it ... Not really worthy of Swiss quality !
I agree with the writer of the previous review. Admittedly most of airline programming is pretty bad. But this is among the worst. When my boarding passes appeared automatically I was encouraged. But they also disappeared automatically. Getting them back was another adventure. I have experienced a lot of other mishaps but I don’t have the time to enumerate them . You really need another program. Spend the money it would be well spent .
I received an email to enter “Additional passenger information required”, and I tried to use this app. It was a complete disaster! Not only I couldn’t update the flight information, the app managed to lose the contact information that I already had entered, such as an email and phone number. On top of that, the app (and the Swiss website) do not provide an option to enter again the contact information?! I am a software developer myself and I have never seen so poorly designed and obviously not tested app. It is so bad that it should be removed from the App Store to save people’s time and frustration.
Terrible quality, really unstable: I tell it to keep me logged in, 2 minutes later it tells me to log in again, does not know about my upcoming bookings most of the time, basically useless. I understand that it needs to connect to some backend server to function and pull the data, so fix it, Swiss folks or take it out of the App Store.
The First problem is the app sometimes switches to German language. I do live in French part of Switzerland , so German is abracadabra for me . So I have to use some third party sites to book a tickets , or use Safari to open Swiss website. Second , there is no price until you chose the exact flight. Really inconvenient, so again I use the third party sites to chose right ticket and then book it via App.
Make sure your internet connection is a working one and then this app delivers what it’s meant to do: seamless flight reservation, check in and boarding pass obtention... even car hire with competitive rates !!! Very happy with it. Recommended
This airline is the worst in the world!!!!!!’ DO NOT USE THIS AIRLINE EVER, they will RIPP YOU OFF!!!! Because in did not have a printer available to me ,and in the e mail format that this form was sent to me was unable to fill out the information and sent the authorization in You Now charged me an extra $300 because of a mistake that you made ,not me . This is the worst airline company in the world, you are horrible in your customer service, the airline is horrible, do not fly with this company Ever When I came to the airport they told me my ticket was booked and they send me confirmation. That’s because I was unable to fill out the form they increased my fees with 50% of the original ticket cost .
This has to be the worst experience I’ve had with an app. It is so confusing, I don’t where to begin. Miles and More doesn’t seem to sync with the app. It does allow you to view booked flights outside of 4 days. It’s impossible to retrieve a PIN #, and if you to call Swiss Air, you’ll wait on hold for 45 minutes only for them to tell you that they don’t support the app.
This used to be a functional app—nothing special, but I got what I needed. Twice now in the last month it refuses to find my flight. I can, though, check in through the webpage. Clearly there is a problem with the app.
No matter how many times the app is updated it is frustrating. It is so buggy and useless. A person cannot successfully register or book. The website is no better. What happened to the company's reputation? Does no one extensively test? How much business is lost over all of this? The app and site deserve a rating of -5.
Book flights, reserve seats and access your digital boarding passes. With the SWISS app, your mobile travel companion for journeys with the Lufthansa Group network airlines, you can do all this and more. Push notifications will inform you of your flight’s status in real time, so you are kept up to date throughout your journey. With the SWISS app you are always well informed, from booking your flight to the arrival of your baggage at your destination so you can rest assured that your journey will run smoothly. Your personal data and personalized services can all be conveniently managed on your smartphone. In short, the SWISS app ensures you are well informed about all aspects of your flight. The main features of the SWISS app: Before your flight • Book your flight, reserve your seat and add your baggage: All this can be done conveniently in the app. You can also book a rental car or reserve or change your seat on the plane if you need to. With the app, you also have the option to add additional baggage. • Online check-in: Use the SWISS app to check in with ease for all flights operated by Lufthansa Group Network Airlines. Your digital flight ticket will be sent directly to your smartphone. Use the app to show your mobile boarding pass at the airport. • Travel ID and SWISS Miles and More: You now have the option of adding several payment methods to your Travel ID account so you can pay seamlessly and easily anytime and anywhere. To log in, use your Travel ID or SWISS Miles & More login credentials. Enter your personal data and personalized services to adapt the SWISS app to your needs. • Real-time information and flight status: In the 24 hours before your flight, your personal travel assistant will inform you of all important updates about your trip. Push notifications will appear on your home screen, so you always know when it’s time to check in or if there have been any gate changes. This way you always have an overview of your flight and the most current information. During the flight • Flight ticket and on-board services: With the SWISS app, you always have your mobile boarding pass and on-board services in your pocket, even during the flight and when you’re offline. This means you receive important flight information when you need it, ensuring that any changes to your flight don’t come as a surprise. After the flight • Track your baggage: Your digital travel companion is also there to lend a helping hand after landing. You can easily track your checked baggage in the SWISS app so you can arrive relaxed at your destination. With the SWISS app, you can enjoy a carefree journey. From booking your flights and rental cars to receiving automatic information and updates on the day of travel, the smartphone app is your handy travel companion. You can also manage your personal data while on the go. Download the SWISS app now and enjoy your flight! Your personal travel assistant is there for you before, during and after your journey. Find out about our flight offers at swiss.com and follow us on Instagram, Facebook, YouTube and X to stay up to date. If you have any questions or require support, please do not hesitate to get in touch. You can contact us at https://www.swiss.com/ch/en/customer-support/faq.
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