This app is full of bugs. Rarely can you actually add a flight to the app. The confirmation system via text message doesn’t work. No texts ever send. If you use the email option, it repeats and bugs out and won’t accept any inquiries. You can’t actually book anything through the app, it redirects to another booking process, which is also slow, not user friendly, constantly has errors and bugs where you have to start over, and rarely ever works. Requires passport info every time even if you’ve entered before, and even when it’s not required (domestic flights). Don’t waste your time with this app. You’ll just find yourself endlessly frustrated. Typical Portuguese-level support and development, which is basically bare minimum functionality, if you are lucky. Avoid!
I expected more from TAP. I recently traveled to Portugal via JFK-LIS. Flight was good, no issues, etc. on the return flight @ LIS I’m charged $185 for my carry on/backpack because both items weighed a total of 12.8 KG. I understand my bag had to be 10 KG, which it was. But my personal item had to be weighed ? I had a laptop on there. Beyond ridiculous TAP. It was the first time in years flying TAP. I will choose another airline my next time were I don’t have to worry that my personal item is going to be overweight. Do better.
TAP’s customer-facing technology is, to be blunt, garbage. Both the website and the app are incredibly slow … if they work at all. Constant login issues, searches that send you back to the homepage, completely different prices once you get past the date pickers, it goes on. And that’s all to say nothing of the prices (at least from PRG). My actual flights with TAP have always been lovely and they have such friendly onboard staff, but getting there and managing any bookings is always a nightmare. It can’t be so difficult in 2023 to have a half-decent website and app.
This is without a doubt the worst travel app I have used. I thought it was British Airways, but it’s this one. It doesn’t let you do much on the app, just constantly redirecting you to web pages, but then the check in process makes no sense, takes forever, asks for information you have already given, and then on top of that, when it asks about “bidding” for better seats, the auctions are absurdly expensive and go through another site. It’s a joke and actually makes me trust the airline less. I will literally pay extra to not have to use them.
I made the mistake of counting on this app for checking into and getting information about my flights while traveling without a computer. Here are the problems I encountered: It kept logging me off only hours after I had last used it. Often, I couldn't log on. I kept getting credential verification errors, even though the information I entered was correct and worked on the website. I couldn't check in for a flight for an hour after I should have been able to. (On the website I could check in 24 hours before a flight. On this app, check in wasn’t available until 23 hours before the flight.) I couldn’t find gate info for the flight. I needed to use a display in the airport. The app deletes the current flight before it's complete. I hope TAP is better at maintaining and flying their planes than they are at making apps.
Please delete this app from the App Store. You aren’t capable of making a working app. Not a single work flow works. Not even social sign in. A competent high schooler can do a better job with less bugs than this app. I have not managed to sign in (even with an account made online), change a flight or buy extra luggage. Things an airline app should. Armature developers. Best course of action, delete the app and head to the website. TAP is an average airline compared to the others so not a slight on the entrie experience. More the frustration of the app experience
I don’t even know where to start, but it shouldn’t be that much of a surprise seeing how many negative reviews there are about your app. I’ve been waiting for an email confirmation for more than 15 minutes. I tried the text message option nothing. I entered the PNR for my flight, and my last name still nothing your app has serious issues. I strongly suggest you guys fix them soon because it’s kind of embarrassing of an international airline, such as TAP.
My reservation was cancelled since the payment did not complete. Why didn’tTAP contact me via email or phone since I have an account and have been flying with them for a few years. The APP rarely works as it is presented. They have improved their phone service in the last 2 years but have major work to do with app and on line service.
Broken login, broke. airline miles program entry, difficult & slow 2 step authentication, impossible passport info entry, and silly payment checkout (had to go thru payment process for a zero bill). And all this on my first day of use. I have little confidence that this will get better when it comes time to actually fly. Shame on TAP.
I’m actually reconsidering using the airline, based on how terrible this app is. I’m ready to purchase tickets, but I get an error when trying to create an account. The website isn’t much better. I’m still waiting to receive a confirmation email with a link to finalize my account. Who does business like this? Their app and website developers need to be fired.
They advertise a certain fare and when you get to the payment info part, they say the fare is no longer available. Even if you start a new search, this happens over and over. You call them on the phone and then they tell you the new fare is higher. It’s happened to me a couple of times.
Most likely one of the worse airline apps out there…
I only travel with TAP out of necessity. There are always issues, the app is non-functional, and everytime you need to do something like payments on the app they reroute you to ask you to log again on the website. Waste of time save yourself time and forget about them…
This is the worst app and worst airline I have ever used (including spirit, frontier, easyjet, ryanair). They charged us 165euro for each bag even though they were within posted guidance. The space on an overseas flight is less than 29in (less than easyjet or frontier). The employees are nasty. The app does not work for checking in. Never again
First of all, if you want the passenger follow your instructions, please fix your app. Some people wants easy technology. Take a look at your app. I keep adding correct info. Your app keeps adding wrong info. Sounds interesting. Security info needed with secure airline app? Thank you for your attention.
I can’t believe this airline is Star Alliance. Worst Star Alliance experience ever. App errors all over the place, you call them and it is so bad. Hard to understand them if they do pick up and likely a wrong answer. Also, they did not let me in the lounge with Star Alliance Gold/United 1K for the flight I booked with Tap.
Whenever I want to book a flight, no matter how fast I do it, it says “you spent so much time booking the flight” and sends me back to the main page. It’s been like this on their website and app… lost at least an hour!
Sorry to say the TAP app is very slow and cumbersome. It just took me 20 minutes to check in, slower by far that other airline apps. Then when finished , I am informed I have to get a printed boarding pass anyway. It’s poorly designed compared to others.
This is perhaps the buggiest airline app I’ve ever used. Their two-factor authentication to add booked flights to your account is completely bugged and loops endlessly. Their website was also a mess when I was trying to book my flight.
The worst app of any airline app. Simply doesn’t work. Asks repeatedly for confirmation codes to be sent then doesn’t accept it, just errors out with “An error occurred,” and the option to close. Total garbage app coded by clowns. Useless.
Most backwards app in the planet. You could get Amelia Earhart to pick you up and fly you around the world before you can book a trip with this app with all its errors. If it froze anymore, we wouldn’t have a climate issue on this planet.
This is basically a web app with a couple pretty non-web pages
For our trip to Portugal, I downloaded this app in order to use with my TAP flight. From the beginning this all interface is just not helpful. And when you do finally find what you’re looking for, the app just redirects to a webpage on the website—which would be fine if that redirection worked. Half the time it doesn’t work and gives you a fake “offline” error as if everything else isn’t working fine and it’s your fault. In addition, have the payment options don’t work. The cart will cycle through pages when you actually try and check out and to be honest I don’t even see the point of the app. I might as well just navigate to the webpage and suffer through desktop version than have to click through this app that only works 50% of the time.
This app is awful. It’s slow, buggy and very inconsistent. It’s hard to figure out how to make the check-in process work and even harder to add an existing reservation to your account. The app has no tolerance for text errors, takes too long to load and is basically a distraction, rather than being a travelers helper. We all use mobile apps now for travel - this app feels like it was designed five years ago. For such a big air carrier with reasonably good planes, this app is an embarrassment. TAP you can do better.
Massive improvement over the last few versions. About 5-6 months ago both the website and app were very buggy. Ease of use on the app has significantly improved. I hardly use the website but when I did about a month ago the website had the earlier issues. In the app there is smooth integration and maneuverability between the pages. The information and links are very relevant and I’m happy I don’t have to work too hard to see next flight info. Looking forward to my first TAP flight in the summer. In Executive (Business) Class :)
The app is pretty much useless. I want to do things through the App instead of having to call. Price given in Euros even though you put English as a language & United States but no indication of US dollars etc. Sometimes you get lucky & your request comes up only to have it freeze up when making the purchase. Make a request then want to try other dates good luck with that, the only thing I see is no back button & original dates is all that keeps coming up. It has potential but far from complete or working. In these times it’s so important more then ever to be able to find info online directly with the airline you want to travel with instead of having to book through some other App or third party. Very disappointing!
This is by far the worst airline app I’ve ever used. It incorrectly has my last name as both my first AND last name, which (of course) doesn’t match my booking or travel documents. It’s impossible to correct/edit using the app OR the website. I had to call TAP’s customer service line. After being on hold and transferred multiple times, I was asked to verify my identity, which I did. I was then told that in order to correct my NAME on my account, I have to email them and include a copy of documentation verifying who I am, like my passport! That’s not only absurd it’s dangerous from a privacy perspective. Nobody should be asked to email a copy of sensitive documentation like that. Stunning request coming from a business based in the EU.
The app is unreliable at the worst times. Could not locate my flight via my bookings and had to manually search for it in order to check in. Check in process is frustrating as nothing happens upon clicking on the “next” buttons. Unable to load boarding pass to get into the airport because the app crashes every time you click on your flight. Often couldn’t log in. Sometimes screen turns blank when trying to navigate through check in. E-Boarding pass says “boarding closing time” instead of “boarding begins at” causing you to think you will miss your flight. The backend of this app needs an overhaul.
Laughably buggy and immature online experience, both web browser and app were apparently coded by 5 year olds. Example: Enter your DOB information and the app *automatically* changes the digits to incorrect numbers. Both browser and app ask for DD expecting a two digit entry. But if your birthday is a single digit day of the month — like April 3 — it won’t take it. The drop down provides “3” as an option but the field expects 2 digits. So instead it just randomly changes your “3” to a “30.” Fellas, that’s not how web apps should behave. Act like you actually care about the traveler’s business and provide a minimally acceptable UX.
Bookings hardly ever load. When they do and you finally show your booking and you check in, it displays boarding closed 50 minutes before departure on the Apple Wallet boarding pass. This is simply most true. Boarding never even started on any TAP flight I have taken - 50 minutes before departure. Much less closed 50 minutes before. TAP should start from scratch hiring an experienced app developer team and providing as good of an experience as the in-flight experience. This app is pitiful and if there was an award for the worlds worst airline app - there is no question this would be the app!
Horrible user interface and user experience. It doesn’t appear to save any information, you cannot enter your passport information with entering your frequent flyer program. In my case it didn’t accept Eurobonus. Took a while to figure that out because you only get a general error message: ‘Error’. Not what, where, or why. So you have to test each line, scroll down endlessly to try to save. ‘Error’ try again. Now imagine that the app crashes so you have to delete it reinstall it. Don’t download this app. It will ruin your vacation and marriage. Please remove this high school coding project from the App Store.
Get ready to embark on a TAP experience with a tailor-made app that is customised for every step of your trip: FIND YOUR NEXT DREAM TRIP Search flights using the route, date and means of payment you want to more than 90 TAP destinations and discover your next trip. FIND SPECIFIC INFORMATION ABOUT EVERY STEP OF YOUR JOURNEY Get important information, suggestions and special offers on a customised landing page that monitors the status of your booking. MANAGE YOUR BOOKING Access and manage information about your journey in the easiest possible way. See your journey details and updates. Purchase add-on services such as seat booking or additional luggage to make your experience even more convenient. GET YOUR BOARDING CARD WHENEVER YOU WANT Once you have checked in online, you can get the boarding cards fot all the passengers on the booking. You can even access them when you are offline. KEEP UP WITH THE NEWS Get real-time updates about your flight status, booking alterations, boarding and luggage information along with other important notices for every moment of your flight. GET ALL THE TAP MILES&GO BENEFITS IN YOUR HAND See your miles balance and all the benefits of your TAP Miles&Go status. Discover all the products and special offers where you can redeem your miles or earn more miles and access your Club TAP Miles&Go membership. SEE THE STATUS OF EVERY FLIGHT TAP’s Flight Tracker lets you see information about the status, departure time and arrival time of any flight anywhere. We wish you a wonderful travel experience with TAP!