Our flight on TAP #203 from Lisbon to Newark, NJ was rerouted and landed at Boson Logan airport at midnight. We need to get home to NJ after really a nice family vacation in Europe. Supposedly there was bad weather and the pilot felt it was not safe to land at Newark so he dropped us off at Boston. It is now after midnight. No rental cars were available. TAP said maybe we could wait for a hotel room and they would fly us out the next day maybe with no details. Our family could not take this unknown delay and risks to our work schedule. So, after unfortunately finding no rental car availability we booked a Grayhound bus to NYC. The inconvenience is untimely, unexpected and difficult for me being so tired flying first from Rome to Lisbon and then Lisbon to Newark that ended up landing at Logan airport, Boston. I will ask for my travel expenses back to NJ but in the middle of the night our family feels extremely stressed. The flight should have landed at Newark and now we are going through a travel nightmare due unfortunately to TAP’s pilots decision not to land the plane at Newark. No way to contact TAP either. Sincerely, Bruce Scharf
This app is full of bugs. Rarely can you actually add a flight to the app. The confirmation system via text message doesn’t work. No texts ever send. If you use the email option, it repeats and bugs out and won’t accept any inquiries. You can’t actually book anything through the app, it redirects to another booking process, which is also slow, not user friendly, constantly has errors and bugs where you have to start over, and rarely ever works. Requires passport info every time even if you’ve entered before, and even when it’s not required (domestic flights). Don’t waste your time with this app. You’ll just find yourself endlessly frustrated. Typical Portuguese-level support and development, which is basically bare minimum functionality, if you are lucky. Avoid!
1. The flight crew took out extra leg room seats and slept the flight from Boston to Lisbon - fully reclined snd on our Laps. 2. No water or fluid provided but, one small Dixie cup with meal (which was sub standard), 3. Cancelled our flight from Lisbon to Seville leaving us on our own but, we did hey a lunch voucher. 4. On return, flight to Lisbon was later snd it left late causing us to miss our flight to Boston (again, paid for extra room). 5. Rescheduled to a later flight (10 hrs) but, seats changed and what we paid for again we did not receive - extra leg room, 6. In sum, the crew is rude, the airline is poorly managed with a complete disregard for its customers, 7. Do not fly with TAP. Pay extra to avoid this airline, you will have a far greater vacation with much less stress.
I expected more from TAP. I recently traveled to Portugal via JFK-LIS. Flight was good, no issues, etc. on the return flight @ LIS I’m charged $185 for my carry on/backpack because both items weighed a total of 12.8 KG. I understand my bag had to be 10 KG, which it was. But my personal item had to be weighed ? I had a laptop on there. Beyond ridiculous TAP. It was the first time in years flying TAP. I will choose another airline my next time were I don’t have to worry that my personal item is going to be overweight. Do better.
Do not download this joke of an app or fly this airline all together. So many bugs in the app that it is constantly slow and not user friendly. When I got to the airport front desk they wouldn’t allow me to get the boarding pass and the app said check-in expired when I showed up 2 hours before checking in. As it turned out the plane was delayed by four hours and the app didn’t bother to notify me the plane would be delayed until hours later by that time I had no choice but to book another flight without getting refunded. Customer service line is also terrible and utterly useless.
TAP’s customer-facing technology is, to be blunt, garbage. Both the website and the app are incredibly slow … if they work at all. Constant login issues, searches that send you back to the homepage, completely different prices once you get past the date pickers, it goes on. And that’s all to say nothing of the prices (at least from PRG). My actual flights with TAP have always been lovely and they have such friendly onboard staff, but getting there and managing any bookings is always a nightmare. It can’t be so difficult in 2023 to have a half-decent website and app.
This is without a doubt the worst travel app I have used. I thought it was British Airways, but it’s this one. It doesn’t let you do much on the app, just constantly redirecting you to web pages, but then the check in process makes no sense, takes forever, asks for information you have already given, and then on top of that, when it asks about “bidding” for better seats, the auctions are absurdly expensive and go through another site. It’s a joke and actually makes me trust the airline less. I will literally pay extra to not have to use them.
I made the mistake of counting on this app for checking into and getting information about my flights while traveling without a computer. Here are the problems I encountered: It kept logging me off only hours after I had last used it. Often, I couldn't log on. I kept getting credential verification errors, even though the information I entered was correct and worked on the website. I couldn't check in for a flight for an hour after I should have been able to. (On the website I could check in 24 hours before a flight. On this app, check in wasn’t available until 23 hours before the flight.) I couldn’t find gate info for the flight. I needed to use a display in the airport. The app deletes the current flight before it's complete. I hope TAP is better at maintaining and flying their planes than they are at making apps.
First time attempting to book with Air Portugal and couldn’t be more frustrated. I got all the way through the booking process online, including entering everyone’s passport information and all of my payment information. I hit the button to complete my purchase and it proceeded to take me right back to the Fly Tap homepage for some reason. Not only did it not book my tickets, but I immediately tried to book again and it’s now showing me prices hundreds of dollars more for one of the legs. Are you kidding me?!!! Forget it… We’ll just go somewhere else instead.
Please delete this app from the App Store. You aren’t capable of making a working app. Not a single work flow works. Not even social sign in. A competent high schooler can do a better job with less bugs than this app. I have not managed to sign in (even with an account made online), change a flight or buy extra luggage. Things an airline app should. Armature developers. Best course of action, delete the app and head to the website. TAP is an average airline compared to the others so not a slight on the entrie experience. More the frustration of the app experience
This app is very slow, crashes constantly, and is unintuitive. Worse, I’ve had to delete it from my device, reboot my device, and reinstall it four times over the course of the last week just to get it work. While much or all of the criticism of the airline is valid (I am VERY unlikely to fly TAP again, despite my Star Alliance status) this is the single worst travel app I’ve ever even dreamed of. I can’t wait until I have a paper boarding pass and can delete it again, this time for good.
I don’t even know where to start, but it shouldn’t be that much of a surprise seeing how many negative reviews there are about your app. I’ve been waiting for an email confirmation for more than 15 minutes. I tried the text message option nothing. I entered the PNR for my flight, and my last name still nothing your app has serious issues. I strongly suggest you guys fix them soon because it’s kind of embarrassing of an international airline, such as TAP.
I rarely take the time to review an app. Most apps are just fine. TAP’s manages to be truly unique in its awfulness. How did they manage to build something this bad? Aren’t airline apps essentially a commodity at this point? Couldn’t they just pay any other airline to lease their app? Check in never works. It never remembers anything. Getting the boarding pass to Apple wallet fails every time. I would love to fly any other airline simply because their app works.
The app is buggy and does not work. I have a flight booked and was trying to get information and the system does not let me sign in. Even the website is buggy I have had to contact customer service and sit on hold for hours to get information correct on my booking. I expect better from this airline I hope the flight is way better than the site and app.
In one word…terrible. Can someone please buy this airline and fix this. Both the App and the Website are full of bugs, do not send confirmations, kick you out of a reservation or booking while you do it, don’t save your passport info, don’t save “trusted” travelers like wife and/or kids, etc. As a result the bookings take very long to make if they work at all. Avoid until this gets fixed or upgraded.
Broken login, broke. airline miles program entry, difficult & slow 2 step authentication, impossible passport info entry, and silly payment checkout (had to go thru payment process for a zero bill). And all this on my first day of use. I have little confidence that this will get better when it comes time to actually fly. Shame on TAP.
My reservation was cancelled since the payment did not complete. Why didn’tTAP contact me via email or phone since I have an account and have been flying with them for a few years. The APP rarely works as it is presented. They have improved their phone service in the last 2 years but have major work to do with app and on line service.
I’m actually reconsidering using the airline, based on how terrible this app is. I’m ready to purchase tickets, but I get an error when trying to create an account. The website isn’t much better. I’m still waiting to receive a confirmation email with a link to finalize my account. Who does business like this? Their app and website developers need to be fired.
I loved Portugal and I missed the food from there. This Airline is wonderful the service is great the Airplane is comfortable the flight attendant are the best. I which I can use TAP again on my next trip to Spain.
They advertise a certain fare and when you get to the payment info part, they say the fare is no longer available. Even if you start a new search, this happens over and over. You call them on the phone and then they tell you the new fare is higher. It’s happened to me a couple of times.
Most likely one of the worse airline apps out there…
I only travel with TAP out of necessity. There are always issues, the app is non-functional, and everytime you need to do something like payments on the app they reroute you to ask you to log again on the website. Waste of time save yourself time and forget about them…
I tried signing up after downloading the app multiple times. Would get to the last step from the terms and conditions. Consistently get it here. We tried nearly 10 times. Maybe they should take a hint from Iberia and use their interface designer. Much higher rating.
Totally inefficient. It is a difficult app to use and does not allow you to verify all the information necessary for the customer. Making a reservation requires great skill. It is often necessary to start a booking from scratch several times. Not all booked flights can be traced. It's a real nightmare! It's difficult to even send feedback!!!
It has to be the worst app out there among all airlines I’ve seen! Login issues, stuck on loading things up, nonsensical errors, slow as molasses - it’s also not a real app, but a front end for the website mostly. Since the website is BAD too, there’s not much to expect here. For the nickel and dime approach by TAP, nothing out of the ordinary.
I need assistance to change my meal to a Diabetic Meal
TAP is the best airlines! One thing: I need to change my meal to a Diabetic meal. I could not find the location to select my meal restrictions. Please help.
It’s hard to imagine someone having greenlit this app. Basic functions including check-in and retrieving boarding passes, are broken. Passenger info doesn’t seem to sync consistently between the app and the TAP website. Just a mess of an airline app and not worth using in place of the website.
Couldn’t finish registration process. Try many times, but it indicated error. No where to get help. Customer can’t give satisfactory answer, just ask me to send email to recover my password. I told them I have not set up an account. He told me I already had an account. All messed up.
This is the worst app and worst airline I have ever used (including spirit, frontier, easyjet, ryanair). They charged us 165euro for each bag even though they were within posted guidance. The space on an overseas flight is less than 29in (less than easyjet or frontier). The employees are nasty. The app does not work for checking in. Never again
Trying to get information on my flights through the app, info is missing, the app keeps crashing, and it put in the wrong time on the app, 12:15am instead of 12:15pm, those are very different! Very frustrating when trying to figure out your plans.
This app is extremely buggy, will constantly sign you out, you’ll never be able to actually log in, will never actually send you any emails or text messages. Is out right completely unreliable. I don’t know how this app is even allowed in the App Store smh 🤦♂️
First of all, if you want the passenger follow your instructions, please fix your app. Some people wants easy technology. Take a look at your app. I keep adding correct info. Your app keeps adding wrong info. Sounds interesting. Security info needed with secure airline app? Thank you for your attention.
I can’t believe this airline is Star Alliance. Worst Star Alliance experience ever. App errors all over the place, you call them and it is so bad. Hard to understand them if they do pick up and likely a wrong answer. Also, they did not let me in the lounge with Star Alliance Gold/United 1K for the flight I booked with Tap.
App only shows basic info on my booking. Unable to access, nor even see, details. Trying to make a change just gets you a long blank screen where you can do nothing
This is not a real app but just a window to their website, which is horrible and makes you constantly sign in and reconfirm your info via email or text in order to do or see anything
Whenever I want to book a flight, no matter how fast I do it, it says “you spent so much time booking the flight” and sends me back to the main page. It’s been like this on their website and app… lost at least an hour!
Sorry to say the TAP app is very slow and cumbersome. It just took me 20 minutes to check in, slower by far that other airline apps. Then when finished , I am informed I have to get a printed boarding pass anyway. It’s poorly designed compared to others.
This is perhaps the buggiest airline app I’ve ever used. Their two-factor authentication to add booked flights to your account is completely bugged and loops endlessly. Their website was also a mess when I was trying to book my flight.
None of the things I tried worked, said there was an error both times I tried signing up. I just tried checking in instead and there was another error every time I tried. It's a shame
Horrible app that only works some of the time. Constantly requires a login even in the middle of doing something and often does not recognize the correct login information.
I’ve used airline apps that are only available in languages I don’t speak and they’re more stable and intuitive than this app. The fact that people who aren’t logged in can’t save bookings in the app is unacceptable.
The worst app of any airline app. Simply doesn’t work. Asks repeatedly for confirmation codes to be sent then doesn’t accept it, just errors out with “An error occurred,” and the option to close. Total garbage app coded by clowns. Useless.
I tried to secure travel insurance via the app but the ‘state your age’ entry allowed only 1 number and the advisory says applicants must be older than one numeric year of age
I couldn’t get my boarding pass without checking bags, kept getting an error whenever I tried to pay for the bags. Same thing happened on the webpage. These folks need serious IT help.
Most backwards app in the planet. You could get Amelia Earhart to pick you up and fly you around the world before you can book a trip with this app with all its errors. If it froze anymore, we wouldn’t have a climate issue on this planet.
At every step of the booking or check in process, tap make you want to pull your hair out. It's no wonder the prices are so cheap, nobody can actually find a way to book :-)
How do you test your app? I cannot register. I hope you run your airplanes better because I am supposed to fly with you! My advice? Fire your development team they are not good enough.
Completely useless to see or modify any information. Opens a web browser that constantly asks for email or sms verification. Horrible design and impossible to use.
Get ready to embark on a TAP experience with a tailor-made app that is customised for every step of your trip: FIND YOUR NEXT DREAM TRIP Search flights using the route, date and means of payment you want to more than 90 TAP destinations and discover your next trip. FIND SPECIFIC INFORMATION ABOUT EVERY STEP OF YOUR JOURNEY Get important information, suggestions and special offers on a customised landing page that monitors the status of your booking. MANAGE YOUR BOOKING Access and manage information about your journey in the easiest possible way. See your journey details and updates. Purchase add-on services such as seat booking or additional luggage to make your experience even more convenient. GET YOUR BOARDING CARD WHENEVER YOU WANT Once you have checked in online, you can get the boarding cards fot all the passengers on the booking. You can even access them when you are offline. KEEP UP WITH THE NEWS Get real-time updates about your flight status, booking alterations, boarding and luggage information along with other important notices for every moment of your flight. GET ALL THE TAP MILES&GO BENEFITS IN YOUR HAND See your miles balance and all the benefits of your TAP Miles&Go status. Discover all the products and special offers where you can redeem your miles or earn more miles and access your Club TAP Miles&Go membership. SEE THE STATUS OF EVERY FLIGHT TAP’s Flight Tracker lets you see information about the status, departure time and arrival time of any flight anywhere. We wish you a wonderful travel experience with TAP!
