It is very difficult after having a ShopRite card! Have missed savings because of this. Unfortunate because u have great meats, bakery and a very helpful staff.
I like Fresh Grocer for a number of reasons. I like the prices and I especially like the deli. Everyone is friendly. But—-and I must say, I dislike the “digital coupons”. It is very unfair, especially, for people in my age bracket. I am 88 years old and was not raised with computers. I am not good with electronic gadgets so as a result unless someone does it for me, I end up paying more for my purchases. Not fair in my opinion. I know most supermarkets are using the “digital” which means that some people are paying more than others. My suggestion— in addition to the digital, offer paper coupons for the same “digital” items. I don’t mind clipping coupons. That’s all. R Shopper at Fresh Grocer in Washington Township
This app has been inoperable for more than a month now (to my knowledge). I use this app every two to three weeks spending nearly $200 everytime (I dont have a problem with that at all because it is so convenient for me as I dont have a vehicle right now)or at least it used to be. It will start to malfunction at the “pay method” option. After calling, you are told to use the desktop version. Its annoying and highly inconvenient. Can’t use the desktop version because for some reason my number is linked to someone else. PLEASE FIX THIS APP. I love it and I’m sure I am not the only one with this problem. Edit 8/4/18 At what point are you going to fix this app? As i stated its highly inconvenient and you are about to lose a customer.
Every time I go to use the app I have to login. It’s annoying that it times out so quickly. Each time I’ve logged in I have checked off the “keep me signed in” box and still when I close out and open it back up I am required to log back in. This is not convenient when I’m getting ready to check out and I need to show my barcode. This has also prevents me from choosing to shop at Fresh Grocer regularly as it is annoying to re-login when I was to clip coupons. The app should make my shopping experience easier not more stressful and time consuming.
The ap to place a pickup order is terrible and not a credit to a fine establishment. I hav3 been trying to place an order for 6 weeks and can’t secure a pick up time. Ap only shows a window for 5 days out when all appointments are sold out. Calls to store indicate your 4 to 6 weeks out for pick ups. Calls to your tech line are never answered. Why don’t you just take the program down instead of having people waste their time trying to get a delivery. Guess you’re overwhelmed but what about trying to relieve your customer’s frustrations trying to do business with you. Very Very disappointing!
This app is horrific. Almost nothing works. The digital coupons are very difficult to work with; you need to trick it into scrolling properly, there’s no easy way to see which ones you’ve already clipped, and most incredible there is NO search function! The price check feature has never worked (at least not for my default supermarket). When your contact with the current developer runs out you should throw this thing in the trash and clone ShopRite’s app—it’s not perfect but it’s a hundred times better than this one.
Since the whole account update and reset I have been unable to see my past orders on the app or website. I can’t even put in an online order because the people at the store say they can’t pull up my order or there was an issue with the payment not on my end though. Since the last mishaps I have been shopping elsewhere with zero issues with online orders. This has been going on for 6 months and still is happening. If it doesn’t get resolved soon I will stop shopping with Fresh Grocer!
I find that the use of digital coupons is very time consuming and definitely not a convenience for elderly! Why have a “Fresh Grocer” card if you still have to use your phone or the ONE kiosk before checking out. Self checkouts should ALL be less than 10 items, and digital coupons should be covered under the shopping card. I realize I am one individual, but I have seen several who were struggling while trying to checkout!
I cannot find any way to add the price plus card to the wallet, there is no prompt near the virtual card. Fresh Grocer appears to be owned or at least affiliated with Shoprite and the apps are roughly the same and they both do price plus, so I would expect since I’m able to add my shop rite price plus to the wallet that I could add the FG one...Also, clicking on app support leads to “page not found”.
Just upgraded to this new version & it no longer has an option to display the Price Plus card for scanning? The prior version provided this option & I found it was extremely useful as I do not like to carry around every loyalty card in creation. Please bring this feature back as soon as possible. Thanks!
I’m logged in on fresh grocer app yet every time I go to view the digital coupons I have to login AGAIN even though I’m already logged in. Too many times when I go to login to download the coupons I get a “400 bad request” and then I’m out of luck and can’t use coupons for that weeks groceries. This atrocious app is costing me $$$$$ because I can’t download coupons! Ridiculous
Signed up and couldn’t log in bc my password wasn’t valid. Tried using the forgot password tab and it says there isn’t an account under that email. Tried to open an account again, thinking it never registered and it says there’s already an account under that email. App support is a dead end, and you can’t use the app without an account. So basically this is useless.
I keep clicking to keep myself signed in. It never works. Every time I want to add coupons, I have to have the password resent. It takes a very long time (at least an hour) for the update email to be sent.
New Update is almost unshoppable. Seeing the circular is great, but the search is awful. Basic things just don’t show up, and you have to go through the departments to search which still doesn’t work most of the time. The old search was more thorough and I always found what I needed quickly. This update has almost doubled the time it takes me to place an order.
Before the new update and password change this app was fine never had an issue. Since having to change my password and update the app all I get is from problems. I can’t see my old or new orders get an error message. It’s like this one the website too. Please fix this problem.
Very poorly designed app. Looks nice but many functions doesn’t work and no pop up error explanation when user made (very important UI perspective to have stress free engagement!!). The map function doesn’t work, digital coupons doesn’t work, etc etc. The App designer needs a major version up! Good luck.
Just went to load weekly coupons and ONCE AGAIN got “404 error” message. Delete app. Go to App Store. Reload app. Repeat every 4th or 5th time you use this awful app. Remember to go to the ShopRite if making a list longer than ten items as their app won’t make your head spin with its stupidity.
Please fix the digital coupon section: not able to see all coupons that are available scrolling is limited when clearly there are more coupons at the bottom of the page.
I be been using this app for almost a year now it like every time it’s gets Worse and Worse it’s so hard to find anything and if you find it it don’t allow you to pout it in your cart I still can’t put my Price plus card on so I don’t get any savings and now my food is getting delivered hours later and I don’t even get a courtesy call
The least you could do is get the weekly ad right , wasted 20 minutes of my lunch while employees tried to figure out why the sales weren’t coming off. They ended up not giving me the discount advertised just because it didn’t ring up that way so I left everything at counter.
Had the app downloaded. Then I had to change password. Did so. When I signed in kept saying error message. Tried several times. Giving up but annoyed because I could be saving money. Don’t get it. Something that should be so simple turns out to be so complicated.
This app is horrible for grocery shopping very hard to get the digital coupons and when you do it is not available in this even if is in the weekly flyer. If you click on a item a different item comes or it is frozen . Time consuming Out of all the groceries app yours is the worst for shopping
This app is very temperamental.. I have not been able to submit an order in months.. just not worth the hassle of loading your cart and then getting a slot to deliver then BOOM “we are having difficulties at this time, please try again later” ... hmmm OK I'll try again next month!
I’m trying to complete my shopping order, but every time I go to check out I get an error message saying ‘connection issues’. This is a waste of time. Ya’ll gotta get it together. I guess Giants will get my money. Update: still terrible. Can’t complete orders on the app and I guess the developers don’t care. Stopped shopping here.
Fresh Grocer, Wyncote,Pa. employees that always assist me with customer service, shopping & delivery are extremely courteous , helpful, patient, attentive and kind .👍🏽👍🏽
One thing I always used - my Fresh Grocer card on the app. Now I have to enter my phone number on the grimy key pad. Also, I know what products the store has but when I search they don’t come up.
I have not been able to load the digital coupons dispute numerous attempts including the kiosk at the store. I use this store more than before but am getting frustrated with my inability to take advantage of sales.
What incompetent wrote this thing. If there is any mismatch between the information you have on file with them and the info you enter to register your account, you are stuck. There is no help, and no way to find out what the discrepancy is. What a great way to lose customers! Guys, it’s a supermarket, not the keys to the Federal Bank!!!
Worst app ever attempted to use. Unable to use. Can’t register. Says not able to recognize email. Then attempted to register said number used was incorrect. Used the number on the key card, which is the SAME NUMBER ON MY RECEIPT when I shop. Also emailed my problem to customer service NO RESPONSE. Am considering returning to Acme, app works.
This is the worst app ever because nothing ever works. Always some kind of internet connection problem and you can never download the coupons. Been having problems ever since I got this app and have tried to uninstall and reinstall and still nothing. Fix this
This app is horrible! All it does is glitch! Constantly searches and tries to buffer, and then still posts messages about not being able to find addresses. I haven’t had successful use if this app in months!
doesn’t seem to accept the shoprite price plus card
i don’t really understand why this is still an issue. they don’t seem to find this issue serious enough to want to fix it. i’d imagine they’re losing a lot of money behind this. i’ve taken my business to Giant Peapod!
The app freezes regularly and when it doesn’t, you get all the way to the pay method only to get an error...EVERY TIME! I have had the app for 5 months and have NEVER been able to checkout completely whether I use pickup or delivery.
You’d think MyGrocer, developer would have developed a process to register that takes 5 minutes max and autofills all you vital information right from your phone. Nope. Won’t be doing any weekly shopping from Fresh Grocer.
Worthless. I can’t register my Fresh Grocer card using my ShopRite info. I called and held on forever with no response. Emailed with no response. Asked at the desk and was told to start a new registration. I CAN’T REGISTER IT BECAUSE I AM TOLD MY DATA DOESN’T MAYCH!!!! Are you people even trying?!
This might be the worst app In the history of apps! You spend a ton of time adding items to your cart but can’t pay at the end? I mean who designs an app like this? It doesn’t even deserve the 1 star that I gave.
This app doesn’t work! If you put in NJ only PA stores are listed, and the reverse. Also, it doesn’t accept login information. Digital coupons don’t load - so what’s the point?
Grocery shopping made easy! Imagine everything you need for savings, recipes, and coupons for both in-store and online shopping, in one single app. Search, scan, save lists and notes, get deals, and order pick up or delivery - just like that. Our app makes it easier to plan and shop while saving you time with these benefits: * Order for pickup or home delivery or use as an in-store checklist * Create & save your shopping lists for future use * Scan products to quickly add to your list / cart * Add notes to your list that can be shopped for later * Load digital coupons to your Price Plus club Card * Browse and shop from our weekly circular * Dinner panic? View our quick and easy recipes - add ingredients to your shopping list with one tap * View personalized offers and recommended items on sale each week * Search for products, recipes and coupons
