I logout and select reset in settings. Can still view tickets even though reset states all app data will be deleted. Would be nice to add tickets to apple wallet. No way to provide app feedback in app.
If you downloaded this app it is only to save a few bucks for printing you a ticket. I just want to attend a concert one evening. Why make me go through this rigmarole. This app leads to websites you likely already visited if you bought the ticket. And so, this app does not make it so that I’ll be more likely to go to more concerts or order food before the show. Instead, I’ll be deleting this app from my phone while settling into my seat. For the love of all that is good in this world, just let us add an electronic ticket to our wallet. Even airlines show this level of decency
The Shell app works fine - but the food ordering function within it, which requires an entire separate set of credentials, is a nightmare. Tried preordering food for my Marina table about 10 times, without success. I would establish an account, and then for some unknown reason the payment wouldn’t process and it would kick me off. Then I’d try logging back in and it would not recognise my credentials- as if I had never registered. Went through the process multiple times and gave up. I’ll eat elsewhere before the concert.
Just downloaded the app. It worked first try for me. Lots of bad reviews so I was hesitant. I do think it’s a waste of my time. Just send me the ticket in the email I provided. I’m the one paying. Make it easy for me. Deleting the app after the concert for sure. Low key bro.
I hate that they make you download their stupid app instead of just being able to access your tickets on the website. Also if you have a previous version and dont have the update on your phone it forces you to update. You shouldnt be forced to have an app or pay extra to go to their concerts.
Just trying to access tickets I purchased to a Shell event, so I downloaded the app, as instructed. It’s incredibly laggy/slow. Several of the links aren’t responsive - I just tap and nothing happens. Every time I try to log in, I get an “unable to log into anonymous account” error. What on earth does that even mean?!
The Shell is a tremendous addition to San Diego! What a great place to see a first-rate performance in an unforgettable setting. And this app makes it so easy to buy tix and order food.
All the content in the app is linking to webpages so actually this app doesn’t have any added value for users. It is only a ticket function for the facilitator which could be done via Apple or Google wallet yet that would not enable the push messaging…
Tickets didn’t show up in the app after logging in
Tickets should be emailed as a scannable barcode like literally everyone else does. They force you to download this app and the tickets were not even there. I had to wait in line to have mine printed at the venue.
First time I have tried to use this app and I am unable to access my tickets on the day of the concert. What a piece of junk. It does not so the only thing it needs to do.
It’s an app that directs you to websites, what a waste! Just let people pull up tickets on the regular website & add to phone wallet, it’s 2024 already! Unnecessary apps are wasting everyone’s time.
Whoever in the marketing department decided this garbage app was a good idea should be fired. Requiring an app for ticket retrieval is idiotic, annoying, and likely results in lower concert attendance as a result of poor user experience.
literally no purpose to the app. anything you click on redirects you to the actual website so why not just let me access things through the website… like every other concert vendor ever.
An unnecessary app and by the time they send the access code it is expired. Just email tickets like everyone else. Must be run by the dysfunctional City of SD government
Bought tix. Mobile delivery option was auto selected. Went with it…this’ll be easier, right? Nope. Immediately after setting up account the app didn’t recognize my username or password. Tried to reset multiple times. Never received the email. Finally, after abojt 3rd or 5”4th attempt, got a “please call us to retrieve your tickets” notification. Don’t waste your time. Get your tickets literally ANY other way, even if it means driving somewhere to do so. At least you’ll be able to accurately plan for the amount of time you’ll have to invest simply to get your tix. Final note - having had these issues, don’t think I’d trust the app to store/retrieve my fix on concert day. Brutal experience.
The Rady Shell at Jacobs Park app is the easiest way to keep up with events at San Diego's brand new world-class outdoor performance venue, The Shell. Now you have access to purchase the San Diego Symphony's concerts as well as other events and performances happening at The Shell at anytime, anywhere. This is a free application. * CONCERT EVENTS Browse upcoming concert events at The Rady Shell at Jacobs Park, including San Diego Symphony concerts and high-profile rental events. Get complete performance information including venue, dates, repertoire, artists. Leave your paper ticket at home - the app has your ticket barcode ready for easy entry! * AT THE EVENT Access all of The Shell's amenities, including food and drink options, parking information, rideshare access, security guidelines, finding your seat and more! * PARK EVENTS Learn what public events or programs are happening at Jacobs Park on any day of the week. The San Diego Symphony's Shell app is powered by InstantEncore.
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