It’s mostly okay, but my biggest complaint is the notification that won’t go away. I’ve logged out and back in multiple times, deleted and reinstalled the app and the notification came back as soon as I installed the app before I logged in. I turned off notifications just so that number goes away.
I have downloaded the update 6 times in 2 hours on my iPhone and it says is open. If I then open the app, exit and immediately return to the App Store it shows the app needs to be downloaded. The same situation occurs in iTunes. I click to download, download finishes, but the icon remains. Perhaps the new download has the wrong version number in it so phone and mac thinks it is an older version. Five stars is one until this is fixed! It took another app to be downloaded on the phone this morning for the download to finally hold. Back to 5 stars.
I have been using the rewards program for almost three years now, and I really like it. I decided to download the app, and I like pretty much everything about it, EXCEPT that I have to individually delete 95 messages for some reason! I am not going to waste my time individually deleting 95 messages. I kindly ask the developers to make a shortcut to select all AND delete all. These messages are no longer relevant, AND they are taking up storage space in my phone,(which makes me want to delete the app). If I don’t hear something from someone in a reasonable amount of time I will delete the app and give this a worse review. Thank you.
I had a lot of rewards and points and with the new update I was locked out of my account. Started a new account with the app. Got a message, read it and now the notification won't go away. I know I have more than one frequency reward but only one shows. Not sure if this extra step is worth a free drink, whateva
Every time I get a message in the app I can never get the notification to go away after I've checked it. The only way I can make the notification go away is to completely log out of the app and re-log back in. Can you fix this bag please?
Come on guys !! I think most people are like me and go to the same Thorntons station repeatedly and to not be able to change the default station is just ridiculous. I’ve tried through the app, through the web, even emailed support and there is no way to set it or change it. Not even sure how the location that is set as my default became the default. Please fix this !!
Just downloaded latest app version 3.3 on iOS 10.3.2, and logged into my account. The VIP fuel tab is fine but the FREEquency Rewards tab will only let me view reward 1 of 9. It appears I'm intended to swipe through to each reward, but a swipe function does nothing. Neither can I tap reward 1 of 9 in order to view and swipe from a new screen. Impossible to see rewards to work toward = less money spent inside the store
When I get a notification of a flash sale it shows a number 1 on the app. I load the flash sale promotion and it still shows a number one. I check messages and have none. I uninstalled and reinstalled- same thing. I contacted customer support and they said log out and log back in. Now it doesn't recognize the password. Go to reset the password and get an email that says follow to reset which starts a cycle of requesting reset and following the link.
I love they store and go there almost every day for drinks and snacks. Also, love the deals I get by being a refreshing rewards member and using the app. My main issue is that ever since the update today, it crashes every time I try to open the app. It said they were trying to fix a bug but I think they just added one. Please fix or go back to the last version.
I am reading the details for the Silverado sweepstakes to win the truck. I can’t click anything inside my information, I’m not even able to click on any of my discounts. Is this just a malfunction on the app? Or is it always like this??? I’m not sure, but it’s been a couple days and I cannot get the app to work for me
The update causes it to crash. Even restarted phone and tried it before anything else and crashed. Even with new update as of today (Jan 16th) it still is crashing. Was great before these 2 updates for me.
This app on my iPhone 8 Plus needs to be improved. The main dashboard hardly ever updates the price. It has not updated in 58 days! You have to go to locations to get the updated prices for the Thorntons in my area. I have brought this to their attention but they seem not to really care about their app working properly.
I’ve used the app for years. For whatever reasons it logged me out, when I try to log back in, it says unexpected error. I’ve tried a new card same thing. Uninstalling and reinstalling didn’t help either. I have to put in my phone number every time now, most times the cashier doesn’t wait for that to happen.
like I don’t understand the point of this app it won’t even let you create a password to sign up like you have to already have an account before hand otherwise you’re not gonna be able to make an account. they should just go back to how things were before making it all digital
I am not sure what happened after updated a couple of days ago, but I can’t open the app at all. It will open the app and immediately I will be taken to my phone on the main screen. Today’s update state that it is going to fix this problem but it doesn't - at least not for me. Great app and I enjoyed it but now since it is not working - one ⭐️
Super buggy lately thought it needed a update but it’s up to date and still takes forever to load up and show anything but rather it say unable to load.. I’ve used it for years with no problems.. why now?
I just got this app and was excited to set it up, unfortunately as I was trying to put in my birth year I noticed it did "1 Rewia" and a bunch of other words with really low numbers. This caused the app not to save any of my info and now I can't set up my profile . Please get this fixed so I can use you brand new apps!!!!!
I can’t get past the opening page because it tells me I need to reload it, but when I press the reload button nothing happens. I even took the app off my phone and downloaded it again with the same results. Whoever is listening, fix this issue!
I use to love this app but now it won’t give me the 6 cents anymore, it freezes on me and tell me it can’t find a location when my data is on. So I deleted it and redownload the app and now it keeps saying error of Jc something.
The app continuously tells me that I’m in a different state but when I click on locations it tells me exactly where I’m sitting. It also gives me prices for my “local location” that are 140 days old and recently every time I open the app it gives me “unexpected error” multiple times before will boot. Whoever developed this app should be fired!
For some reason, I can’t login. I’ve downloaded the app for the first time about a month ago, and I entered in my rewards card number and email, and it said it couldn’t find my account. I get emails from them, I can update my profile on my laptop, but I can’t log into the app. I tried it again today, but no luck. It’s such a shame.
I cannot log into my account, I have tried using forgot password and it will not send email or anything. Is anyone else having problems logging in or just using their app?
I usually use a different gas station but I thought I would try this one due to a generous gas discount. I was very disappointed to see that to get the discount I would need to go into the store which was quite crowded and seemed to not be encouraging Social Distancing. Not interested in risking my health for .10 a gallon savings. No Apple Pay option at pumps either.
I have tried repeatedly to register my card on different days and times. I’ve deleted the app and redownloaded but it still does not work. It always says, “An unexpected error occurred” when trying to register my card. I have a brand new iPhone 10. If I could give 0 stars I would.
After the latest update, iOS app stopped working - just get an error that it needs to be reloaded. Tried that, and also deleted the app/downloaded again - same result. Running the latest iOS on 12 Pro Max.
The app used to be worth something, but recently it's gone downhill. I got a message and could never clear out there notification that kept showing. I can get in through the web site so got rid of the app. Pretty sure the app has been abandoned by the developers
I used to love this app but something happened a couple of weeks ago and now it is useless. I used to be able to add my “refreshing reward” in the app but I keep getting an error. I rebooted my iPhone- no luck. I uninstalled the app and reinstalled it- still no luck. Seriously, what is the point of your app??
I usually love Thornton’s but not recently. I can not log on to my app or on the website there’s always an error pop up and it’s not related to my login information. I get emails with great deals and money off for gas but I can’t log in to my account to load the rewards. It’s stupid!
I downloaded the recent update on my iPone and the no longer works. It closes immediately after opening, shows it is open when I swipe up for my apps, but when click on it again it disappears.
Jan 29-Marlboro coupons are not appearing in any Thornton Illinois locations. All was good in 2023 for cigarette purchases. Please fix 2024’s offers inThornton gas station locations via link in your app. Other than that I love your app and Thornton.
Nagging 1 notification on app symbol that won’t go away, have been through every page to try and dismiss uninstalled and reinstalled still the same, if it doesn’t go away soon will uninstall and go to other gas rewards
Why do they require so much personal information to sign up or reset a password? You should be able to reset everything or signup with just a card number and a phone number. It is pathetic.
The latest update fails to fix the app crashing issues. Every time I attempt to open the app it fails to open and immediately shuts down. Have rebooted the phone but plus deleted and reinstalled the app to no avail. Please fix.
The entries for the sweepstakes do not work. The website states to launch the app and just click the icon. Unless I do not know what I’m clicking on (doubtful) the app does not respond to the clicks! What’s the point of having the sweepstakes if it doesn’t work. Sad
Have downloaded the app three different times and signed up each time. The app when clicking sign up takes me to the home screen and does nothing. I give up. Useless!
Not sure what’s going on with your app lately but every time I upload a coupon for $.25 off gas it’s not reflecting on the app so therefore I’m not getting the $.25 OR the $.15 that you’re offering me off a gallon…. PLEASE FOR THE LOVE PLEASE FIX IT
It logged me out, and now I can’t get back in. Every time I try I get an error. Also tried to make a new account, won’t let me because of phone number!
The all-new Thorntons app is here! Stay up-to-date on the lowest gas prices near you and easily keep track of your Refreshing Rewards and Professional Driver rewards. PROGRAM OVERVIEW Thorntons all new app was created to save you time when you’re on-the-go! Simply register to be a Thorntons Refreshing Rewards member and start earning great offers with every swipe. At Thorntons, every visit is a big deal, and the more you visit, the more you’re rewarded. With the Thorntons App: - Always have the lowest gas prices right at your fingertips. - Save your favorite location and fuel preference. - Easily view and keep track of all your rewards. - Search all Thorntons locations with updated maps and filters. - Receive custom notifications. - Let us know how we’re doing using our contact form.
