I see lots of people complain about the app but I don’t have these issues.
The app is great, there’s super good deals, and Tilly's always carry’s such good items. what’s their not to like? I’ve never had any issues with the app other than on my last purchase my cart just disappeared so I had to check my email for my receipt, and to see if my order went through. It all went through and my order showed up in a timely manner!
I love Tilly’s and all of their clothes. The app was really easy to use. The one thing about it is that on some items the size guide does not show up when you press on it so you have to go to another item to find your size. Other than that it’s a really great app and would recommend. 🩵🩷
Honestly I love tillys and their selection of clothes, i had so much stuff wishlisted and now it’s just gone, i continuously get logged out of my account for no apparent reason, and i always have to sign in, but even then i haven’t been able to for the last couple of months, I’ve downloaded and redownloaded the app, even trying to reset my password but then again tillys never sends the email that I need. I tried making a new account but that won’t even work, i’ve had problems loading things on the app despite my iphone being new, so I’m sure it’s the app itself.
Ok I love this app so much it is so nice because the format of the online shop is amazing. I have not been able to find a in person store yet. That’s why I give it a four, but I love their clothes I see so many influencers have it and they look amazing and I wanted to try it out in the shirt I got was it was perfect and that’s why it’s not a five but I absolutely love this app will be getting more stuff. I hope I can find an in person store though.
I love Tilly’s clothing and shop whenever I get a chance. However it usually takes a little while to load, even when I have full WiFi and data. I don’t really mind much though. The only other issue is that the app will empty my cart at random times. Other than that, I’m obsessed with Tilly’s and it totally matches my aesthetic. I would 100% recommend shopping here.
I selected 3-6 items extra during my online shopping, I noticed some products were not available but still appear on the website. Bummer, however, while continuing my shopping experience I noticed 3-4 items were not added - couldn’t be added due to “customer not valid” issue. Not sure what this means but the items I selected were clearly available! I’m very disappointed as I’ve already missed on a few other sale items and now they’re gone. Meaning they either have low stock or only one of each item displayed.
Ever since PAC sun fell off, if it wasn’t for Tillys and urban outfitters, I would be completely lost. I love the store, love that you guys do Afterpay the only issue I have with your store is that I literally want everything.
So many issues with app. “Back to too” button is large and at top of screen in the way. Shop categories names are all cutoff on iphone 13pro and other devices. Poor user experience and design. Too many products and bad layout to show them causing endless scrolling. Classic bad app design and execution problems. Developer needs to be fired and another company hired to make this thing even salvagable but should scrap it and make a new app design altogether. I say these things as a developer.
This app is terrible! It’s always crashing, takes forever to load items no matter what network or WiFi I’m on & whenever you hit the “back” button after viewing an item, it never takes you back to the last spot on the page….It takes you back to the top, reloads, and you have to re-look thru 100 of the same things you already did. Not efficient at all, frustrating. See you in the store instead
I love this brand’s clothing and everything is amazing, but every time I use the app, it gets frozen/my wishlist or rewards points or my previous orders will disappear. This is very frustrating and whenever I refresh the app to resolve the freezing, something will disappear from my account! Great website and clothing, but this app seriously needs to be fixed.
It’s so annoying trying to shop on this app. I’ve had this problem with the app for years where I’ll be on it and all of a sudden it logs me out and will not let me log back in, then after a day or so it’ll work again till it happens again. Everything deletes from my cart and can’t save anything due to it constantly logging me out and telling me I can’t log back in. You would think they would have fixed this problem by now.
This app is definitely ten times better than using the browser, my only issue so far is not being able to pull up specific brand names on certain clothing brands but other than that it’s great!
your new app is amazing so much better than having to use safari! i noticed a few little bugs but one specifically being that in the app, when you go to read the product description, it does not allow you to click to read the “full description”. this is crucial to read for most buyers because we like to see what size the model is wearing to compare for ourselves. which i’ve noticed doesn’t fully appear in the description, only some of the description and then it is cut off. this would be awesome if it could be fixed ! thank youuuuu!
Took like $200 from me with no order processed or received. decided later that I would give it another try because my girlfriend likes items from the store. Same thing. Another $200 stolen with no order received or processed. Very unhappy as I am struggling financially and could have used that $400 on something else my girl and I need. Nothing makes me angrier than being stolen from.
The website is slow and I wish the payment was easier like on Nike where it’s more simple to make a payment or cancel a order. But the clothes are good so it’s worth the trouble.
It’s THE place for teen girls. And honestly if you shop the deals you can get a lot for the money. 4 for $25 tops… can’t beat it! And I have to say that they wash well.
just recently downloaded the app yesterday and I added everything into my wishlist and just now my wishlist is empty. I dont want to look all over again just to have it empty again
Worst shopping place ever never trust them what’s so ever. I ordered my package back in JULY. And it’s now August and it still hasent came we called this place multiple times not just that we EMAILED them and better yet still no we refunded them and they also said it was delivered never buy from this place EVER again.
Your sales associates need to be trained to pay attention to the details when placing an online order for their customers!!!!! I had to order online in the store at the Galleria in Roseville today because the store didn’t have my size. I asked the sales associate to order a pair of shorts in a size 28 and he ordered it in a size 34.
Buggy app and it gets stuck on the loading screen when trying to review cart and make purchase. I’m unable to purchase on both the website and app due to getting stuck on the loading screen
I ordered these pants approximately a month ago and finally after waiting they still haven’t arrived so I finally emailed the company and they just now finally shipped them, Never ordering from here again.
This app is so trashy when I tried to make an account it kept saying wrong address fix your address etc when I literally typed it like the first half it my address it already had it listed down as one of the places. This app needs some deep reworking
It doesn’t update availability very often. I tried to get a backpack and it didn’t give me a response to why I couldn’t complete the order then I took the bag off and it worked very odd.
Shop the Tillys App for the best clothing, shoes, and accessories for men, women, and kids from your favorite brands – 24/7 Reasons to download the Tillys app: - Get alerts on the latest product drops and sales with push notification - Track and redeem your Tillys Rewards Points - Can't find your size in store? Scan the barcode to find and purchase your item in the App.
