I’ve been getting my oil changes and all of my car services here at this Tire Plus in Woodland land, the staff is always so friendly and very informative. They always make sure that I get my discount coupons upon payment, which I always forget if it wasn’t for them. Sometimes I get lucky and I get out fast and sometimes they are so busy that I have to stick it out, but… we can’t have everything :)so as long as the staff remains is nice and friendly, the place is clean, the bathrooms are clean, I’m a happy customer and so far it’s just been that.
I tried to schedule an appointment this morning for an oil change, only to get a call back later saying that the appointment system didn’t actually set anything up. Worse, there weren’t even appointments available today! What’s the point of having this on the app if it doesn’t even apply. To add insult to injury, when I decided to just call a different store to see about scheduling another appointment for today, I was able to do so… but when I arrived at the appointed time, it turns out the number listed for the store just goes to a scheduling line who don’t have access to the stores’ records! So yeah, I drove all the way to other store only to be told they had no availability for the next few days. I guess you just have to pray that there’s actually available times for oil changes.
I have been a customer at this store for 25 years. They have always been sensitive to the the financial burden car repair can put on customers. They help me prioritize critical repairs for safety, and what I can delay until I can save for it or do on my own. They help me find deals and coupons so I can afford new tires or repairs. Always honest. Always good work. Always taking care of my safety, my car, and my budget.
I really admired how well tire plus do what ever you need, one day in the past, I brought acar that I bought that days from dealer, they inspected it and they told me that there is something wrong with this car’s engine and it was true really, I brought it back to the dealer and I get an other one. So I would like to say, you can trust tire plus.
My wife made an appointment to get two new tires and a alignment on her vehicle. Upon arrival and greeted by the counter staff was told her appointment was for the following day. Which is incorrect, and she disputed that and continued to discuss what she is requesting to be addressed. When she went to pick up her vehicle she asked the counter staff if the alignment was done and couldn’t verify that it was completed. She did get a print out of the alignment that is illegible , the courtesy check list but he could not produce a receipt for the purchase of the tires when asked . Makes me wonder if this place is over charging customers for services not rendered.
App is great except the requirement you know your mileage offhand as you are making an appointment. Maybe an option for “high mileage vehicle”, “middle range”, and “low mileage”. People know off hand if the car is new or barely driven OR old & has gone lots of miles. Since the issue is really about things that are related to high vrs low mileage, and not really the exact number. Other than that the app is just great. 4 stars.
I like this app. I can make appointments for whatever service I need at whatever location and time that works for me. Good prices and discounts. Personally I’ve never had a problem with this company.
I was able to import my previous service records which is a huge plus. Oil change interval is shown as 5,000 miles but manufacturer recommends 10,000. I would prefer to set my own at 8,000 miles which seems to be a good number also for tire rotation. I would also like to set a ‘clean starting point, instead of the various mileages for each little checkup. Who’s going to bring in a vehicle for a checkup in between oil changes anyhow. What would work for me is A) customer-specified service interval, and B) list of services due at that point, based on manufacturer’s recommendations. That would include all recommendations since last service. Those two things would make this app quite useful.
I have been using Tires Plus since 2016 and enjoy the service, but I wish the appointment setting could be easier and provide a complete service. I have only had 1 appointment come through during the entire time I’ve been a customer.
I’d rate this a zero if I could. It allows you to make an appointments that don’t exist. Then you bring your car in and they can’t work on it because they are booked. Advice to developers: If you are booked for those times, don’t allow me to make the appointment. This app is garbage and add the work quality from Tires Plus on top of it, it all adds up to me no longer using them. It’s way too diff to work with them.
App is easy to navigate and use. Design and setup works very well, also seeing the discounts for the services is a plus. Able to setup an appointment easily. All around I am impressed
Great place, great service, just don’t use the app.
The app does not show correct available appointment times, it does not show correct tire prices, and it does not submit any of the tire information as you have entered it. Luckily Cory at Tires Plus in Shalimar, FL is incredibly knowledgeable and an experienced communicator. Thank you Cory for fixing everything that the app did incorrectly. I will be sure to call the store in the future.
This team always keeps me informed on what’s next for my vehicle maintenance. I rely on your team to help me plan ahead. Thank you Brandon, Josh, Alex and the guys in the back. You are truly the best in Bardstown, KY!!
I’ve had major issues with my mail Jeep but, these guys never cease to amaze me! They almost always have the cheapest prices and are very efficient!! Great job!
I drive from OKC to this location BECAUSE THEY ARE THE BEST!!! The manager RYAN and his crew of guys ARE SIMPLY the best! I never feel like I get screwed over when I go there like I have at other locations. TOTALLY WORTH THE DRIVE AND TOLLS!!!!!
Zero people want an intro video or whatever that was. Then you try to turn on notifications. I say "no". Then you ask through iOS anyways, I say no again. Then you say "Hey you can turn our spam on in settings"... Smh. No means no. And on top of that, YOU DON'T ALLOW PASSWORD MANAGERS? What is your problem? I'm asking this seriously, this is not rhetorical.
I love the convenience of booking on the app, but I’ve never been able to look up car service maintenance. It always says try again later, something went wrong.
I agree that you should be able to make a payment through the app. However, many of the criticisms of the app are unfounded by people who don’t know what they are doing.
Stay in the Driver’s Seat The all-new app from Tires Plus is putting you in the driver’s seat! Stay on top of vehicle maintenance, track service appointments, request roadside assistance, even get special offers and deals. Download the free app today. TRACK MAINTENANCE – Get alerts for upcoming maintenance and service recommendations from your vehicle’s manufacturer. REVIEW HISTORY – Access the details of each and every Firestone Complete Auto Care service visit in your vehicle’s history, right from your mobile device. MANAGE YOUR CARS – See all of your vehicles at a glance. FIND A STORE – Use the app to locate the Firestone Complete Auto Care most convenient for you – closest to home, closest to work, wherever your drive may take you. SAVE MONEY – Get special offers and deals to keep your vehicle running newer, longer. SCHEDULE APPOINTMENTS — Maximize your time and easily schedule an appointment for in-store service right from the app. REQUEST ASSISTANCE – Call for roadside help 24/7/365 – whenever you need it. SHOP TIRES – Find the perfect tire for your vehicle from our best-in-class selection from the app.
