Tolls NY

I am not the one to go out of my way to write reviews. But if someone is trying to make the decision and reads this please pay attention. This is the worst customer service in the industry. They do not care about helping the customer. Once they wanted to charge my card $100 dollars because they calculated that would be my estimate toll usage. Getting this is only worth it to get the discounts in the NY toll bridges. If you do not leave in New York is way better to get a transponder from all the other companies. Trust me when I say it is absolutely not worth it. Save yourself a lot of headaches.

The app was spamming me some notifications about the results of a study they were doing, so I attempted to log in. They claimed my password needed to be changed, and sent me to a password change dialog in the app. The password change dialogue wouldn’t let iCloud auto-fill the new password, and wouldn’t let me paste into the fields, so this required me to generate a password on my computer and type it in by hand on a phone keyboard twice. This took 10 minutes and in the end, my password wasn’t saved on e-zpass properly, locking me out of my account. So, I went though the reset function and typed it all in again. Now the app says that it is “currently under test and your account is not enabled”. I assume that means I’m locked out? Once again, government hires the least competent app developers available and they build an infuriating and unusable app. The website was better back in 2003 than this pile of garbage.

What you don’t know will hurt you!! Here’s the problem, the app is seriously flawed. You use your card to pay! But, the app says it cannot process your transaction. But, it manages to take four times the amount out of your account without authorization. Then you try to make a written complaint and the app shuts you out with a red highlighted message “your request cannot be processed please try again later “code5682 so you have to call in only to find the employee willfully respond “ this app is always acting up, that why we tell users to just use it to monitor, pay on line not through the app.” Then she goes on to say your refund will post 3-5 business days. Meanwhile, your out of $900 dollars that you can use for other things. It’s absolutely not fair and if we all want better service we have to all advocate for better. I’m really disappointed can I afford to wait for the refund? And not miss out on paying my bills? Because some of you can’t!!

It should just be easier to use the online website and it seems the app is difficult too from the reviews. I don’t understand why you just can’t just look up just from your license plate number everything at once that’s been charged to you each month so you don’t miss anything that you have to pay. Nobody wants to pay extra charges. If I have to avoid traveling in my car I will. Just make it easier to pay our bill each month so we can keep traveling without having to go through so much hassle. Nothing online is easy to pay the tolls and not even to update your account, don’t even see a number to call to get assistance. They have been sending my bill to two different old addresses despite my attempts to change my address to where I currently have my car registered.

The worst app ever. If you need to check your account be sure this app would state ‘its back office is unreachable’. Doesn’t matter what time of day or night this app is never available. For those 4 or 5 stars that are posted might be due to when it work, which is rare, it’s pretty good in give you the info you need. But really an app that works 1:30 days isn’t worth downloading. Better off using EZpass website.

Every time I go through tolls (once, maybe twice a year) i get late fees of $50 each time because the app is ALWAYS not working or won’t accept payment for whatever reason when I got to pay them and I’ll continue to try to pay it and it just won’t work. Once the late fee arrives it works just fine. And I feel like if I could just talk to someone it would be taken off for understandable reasons but New York State just wants all your money so makes it impossible to get to an actual representative and the one time I finally got through, THEIR COMPUTERS WERE DOWN!!! Like what in the actual heck is going on. I don’t go through tolls enough to prepay for an easy pass but Jesus it would still be cheaper to do that because I pay $50 late fee every time for tolls by mail.

This app needs to be fixed when submitting a payment. I made a mistake entering my cvv number and it didn’t go through (that’s fine). However, when the right amount was entered, I received NO confirmation notice that payment was received. I pressed it TWO more times thinking the payment didn’t go through. When I decided to go to the home page, it turns out that I unknowingly made 2 EXTRA payments. I called the NYEZPASS customer service and was told that they could issue me a refund but that it will be 30 days. Unbelievable. They even admitted to telling me that there was something wrong with the app and that I should call them or pay through the website. I was also told that I wasn’t the only one having problems with this app. Ugh

I attempted to add a rental car to my ez pass transponder part way into my trip, but could not since a previous renter still had the car registered to their unit. So my ezpass was useless. That sort of caused stress when passing thru multiple tolls that had no humans to staff cash tolls. There should be an easier way to register a rental car by transponder or plates to an account, or identify rental cars in the system. The US highway system needs to staff cash toll lanes or provide other means for customers who don’t have ezpass. Only NY had tolls by mail as a backup; no other states did. There should be one universal backup system for EZPass failures like this.

Like most increasingly socialist governments the state of New York wants as much money as they can squeeze out of you but somehow have nothing to show for all they take. This app is no different. After spending nearly and hour trying to pay their bills, but only getting error messages, because I apparently don’t know my last name and some other 601 error, I decided to wait on the phone for about 40 more minutes so I could talk to some poor, underpaid, underdeveloped country worker. She, unprompted took of about 25% off my bill before helping me pay. New York isn’t just satisfied with talking your money every chance they get, but they also want to take your time and make even the simplest tasks nearly impossible.... but what are you going to do?

I tried many times to open an account to save some money. After several attempts over two days, I finally did get the app and an account, after filling in all the details and paying the $40 required I tapped Finnish hooray guess what it didn’t work and it told me not to tap again or I may be charged twice. So I try to log in today and it told me my credentials entered were wrong, did it again and still the same result. So today I decided I’m just gonna pay the tolls and not save money or the next thing to happen will be fines and more charges and even worse collection agencies affecting my credit score. Your app is crap and your tolls are unfair and nothing I can do will change anything. I’ve said my piece and good fortune to you and your friends bla bla bla

App hasn’t worked in weeks. I’m shocked citizens haven’t found a way to sue this company yet. The app is terrible, it works properly when it wants to. You can’t always check your balance so if you use it, you are subject to getting charged without knowing since their most effective plan is the auto refill one. It’s charged me twice before and instead of the company returning my money, they chose to keep charging me and only returned half. If any other business ran their operations the way EZ pass did, they would be shut down. This company gets way too many passes for inappropriate business practices. My best advance is pick the refill as you go because everything else is a set up to drain your account.

The app is amazing when it works. So far 3 instances of making payment and receiving server error message, even though my bank was still charged. After 2 or 3 tries it finally goes through but then you wait days for the money to be credited back to your account. Also, using the camera enters the date in a format that the app will not accept when trying to add a card for payment. Other than that, the convenience is amazing. I will stop using until update resolved issues. Hope to be back soon.

Every time I would go in to make a payment, I would get an error message which meant I would have to uninstall the app and download it again. Then it would work. Also making payments, I would make a payment, get an error message, try to make another payment, get an error message again, but both times the charges would go through. The other time both charges again went through my bank but it didn’t reflect on my account! When I saw this app I said great! I can make payments easily instead of going through the website where they ask for a threshold. I rather call and stay on the phone to make the payments now instead of using this app!

I couldn’t get into the website for payment for some reason so I got the app. Well.... it’s a little more convenient however I’m still trying to get in contact with customer service to edit my personal info as the location for my borough is currently closed. After calling and waiting (still couldn’t get through) I saw that the app enables the user to send in requests, I’ve sent multiple requests through the app for personal info to be edited and still no response.

I wish I can give no stars. This is a heavily needed app for drivers in NY. But it’s terrible. It goes down often. If you try to use a credit/debit card, it will place a hood on funds and never actually go through making you wait weeks to get the money back in your account. If you use a checking account, it will fail to pay half the time and also will continuously only let you do $100 at a time because it never recognizes your account as having been used before. What they really want apparently is you calling their call center to reload money and waiting on hood for over an hour because that’s how long it takes to speak to someone.

Can’t describe how good their support is. Had an issue for weeks and said ok let me just email them. Within seconds, not an over exaggeration, someone was helping me and for the first time didn’t start at level 1 with support, they acknowledged I knew what I was talking about and confirmed there was an issue. The FOLLOWING DAY an update was out that fixed my issue. Meanwhile they kept me updated the entire time. Great team here, just get in contact with them for any concerns and they will help.

There is a major flaw with this app. I’ve been on here numerous times trying to pay my tolls and it always asks you to put in a date. Not a certain month or year but a specific date of travel. Why even have that. Just make it so you put in your license plate and your tolls show up on the screen. This is so frustrating as I never remember what day I actually went through a nyc toll. Most people can’t even remember what they had for dinner two nights before forget about what specific day they went through a toll a few weeks or two months prior. P.S. Having an ex-wife that takes your mail on top of this can exacerbate the toll paying problem. But that’s a whole different subject🙃

Yes I registered my e-zpass tag but I didn’t receive my registration number or account number information because I would like making account with the tolls ny app that I downloaded and luckily I was able to use the app and pay for a mail toll bill but I would like to have full access to the app anyway i received payment confirmation and yes I do like the app and that’s why I gave a 5 star rating thanks. 👍

This so horrible when you can not pay minimum payment, ok i know my replenishment is $400 but i paid always weekly $150 and now i can’t do that this is crazy, i think app requires $400 with one time payment, but guys i can’t pay $400 i will pay $150 weekly, and i know when my balance go down or -$2 it doesn’t matter i just pay again $150, so why…

Got this app for convenience because e-z pass website was too much work and steps to get add funds to my account. This app is ok IF YOU DON’T MIND DELETING AND REINSTALLING EVERY FEW TRANSACTIONS OR MONTH. after a use or two it gives an error message and will not work. You have to delete it and reinstall the app and sign back in. I don’t understand why everything associated with e-z pass is such an epic fail and hard to deal with.

Impossible to change password in app. I typed in my old password, then entered new password twice with eye logo (view password) on to make sure it was the same. Kept getting a message that it couldn’t be the same as the old password. I don’t think the old and new one even had more than a letter or two in common. It was also impossible to edit my car info in EDIT mode. Completely dead, useless entry fields. Finally got my address and car info updated by chasing the fine print all over the web page to find the links — on an iPhone 12 mini. Gaaaaahhhh. I promptly deleted the app.

It’s about time they made this app, it is so much easier to use than logging into that ancient website or having to call their customer service over the phone. In fact I wasn’t able to make a payment over the automated phone system because of some hold on my account but using the app it let me do it right away. Very convenient

I’m finding the roads in increasing disrepair. All toll roads, regardless of state should be in primo condition. NYS toll roads are not. Further, there were three (3) instances on the thruway where construction caused a one hour backup. The next rest area was closed (except gas) due to construction. Not a well thought out plan. You are revamping these stops at a cost of many millions of dollars. How about providing people those suped up portable toilets hooked up to the septic systems? That would go a long ways to making the drive better. REMEMBER: you’re dealing with PEOPLE. Not problems. Provide for their (our) needs.

Every time I want to open this page this website it’s amazing that I cannot, I have to delete it start it again delete it start it again I have problems all the time. Then I get this error numbers I do it and it’s the same thing I cannot do it I have to restart it again delete the app redoing the thing over and over and over it’s horrible.

I've had an overwhelmingly positive experience using E-ZPass. The convenience it brings to my travels is unmatched. From swift toll payments to seamless highway transitions, E-ZPass has truly simplified my journeys. The user-friendly system, coupled with efficient customer service, makes it a must-have for hassle-free travel. I highly recommend E-ZPass for anyone seeking a smoother and more enjoyable road trip experience."

For the last year, even after updates, almost 90% of the time I am “unable to connect with the back office”. Usually logging off and signing back in would fix the issue but even that doesn’t work anymore. Doesn’t matter if it’s on iPhone or ipad, something on the back end needs a lot of work.

We received a toll violation letter in obvious error. The car/license plate in picture wasn’t ours. And we have paid our toll through NJ ez pass at the time. Ez pass NJ has our record, which we made a copy and send to them. So we called, the first time, was told it was an error, is fixed. But call back in three weeks, just to make sure. So we did. This time the person on the line had no idea of the suppose fix, but said again it was an error, she has made it go away. A few weeks later, received another letter, same error same charge. Called again. Same story. Fixed, don’t worry about it. We also mail them a dispute letter just in case, with all the proof that we are owner of different car, and our toll on that day was paid. Today, got another letter, weeks later, claiming if we don’t pay, will have an additional $50 charge. Finally we download this app. And it’s telling me they can’t find any violation or due. What is going on with ez pass?

Works good for me, finally EZPASS managed to invest in an app, with all the money they get from tolls it shouldn’t be much of a burden. My only issue so far is that I can’t store credit card on my account unless I want it to be automatically replenishing my low balance. I want to be able to add money manually, but still have card on file so I don’t have to enter that information hundred times. Please fix or change that future, and I’ll change this review to 5 stars. Thank you.

The website will take you in ridiculous circles no matter what the technology you use. I’ve had the absolute worst luck and frustration trying to pay on the website. This application makes it simple and easy to pay. Right off an iPad or iPhone. This app takes all the frustration out of it. My advice to anybody who is reading this download the app pay through the app the website is to me useless. It has been such great frustration. Had I been the person in charge of Ux and web design I would’ve fired all the developers. Please heed this warning pay through the app forget the website.

I downloaded the TOLLS NY app several months ago and I loved it. It was so simple to see my balance and to add money to my account. But a few months ago the system went down on the app and it still has not come back up. It says the system is unreachable and to please try again in a few minutes. I just logged out and tried to log back in to see if that will work and it still currently says unreachable. It was pointless to download it the app if there are glitches in that don’t get fixed.

Pretty sure they do not keep track of their bills and payments, sending incorrect violations to thruway users, received a violation and could not find it on app using violation number but when previous bill is looked up from payment confirmation email it brings up bill with violation but this bill number was found on the payment confirmation email with reference number, customer service did not help claimed it was a different bill when dates and times match. Forced to pay a $64+ bill to not be penalized any further.

Kept getting the same error message some people had complained about every time I got on the app. I deleted the app and reinstalled it, logged back in and it works as it is supposed to now. I’d say delete the app and reinstall it if you have the same problem.

The penalty charges for toll right now is pure defrauding especially since there is no customer service to call for recourse. I have now had to pay two penalties for more than 200$ for bills and penalties that arrived the same day by mail. How is one supposed to pay a bill that arrives at the same time with the red penalty envelope??? This is a scam.

How many bots have written these reviews? This app is horrible. First of all in order to save your preferred method of payment, it has to be enrolled in auto refill. Then this app doesn’t even offer Apple Pay as an option to pay. Shouldn’t my phone itself be the E-Z Pass transponder at this point? Recently an update requires pay by check, to be physical pictures of the check to pay this way. Lol smh no more inputting your routing and checking. Overall horrible app and not useful at all. It’s like they make it so hard to pay its useless.

App is horrible there is days that works good but most of the time is frozen, or the app doubles or triples your online transactions, take time to post your payment at times. Offices are closed, they post wrongful information like to go to cvs to do transactions, cvs says they have nothing to do with ezpass. When you call it takes you from 30 minutes to an hour to speak to someone that most of the time don’t solve the issue. Their phone connection is also bad. Over all ezpass system is horrible during COVID-19 up to this day

I deleted the app and used the website instead after getting charged 3 times in my debit card and not getting what I paid for! I had to waste at least an hour to call my bank in order to dispute those 3 charges... is impressive how an app made for an entity (NYC) goes months without updates and is sooo buggy and useless.

After being on the phone with customer service, this app was built 10 years ago when basic functionality wasn’t a requirement. Transfer money into your account? Hardly ever works. No warning that card transactions are offline. Causes “pending” claim on bank, but never processes it. Gotta wait 5 days to credit back. Sheesh! Website not much better.

I get an error stating that the app cannot run because it appears my phone is rooted or jailbroken and then the app abruptly closes . I have never tamper with my phone or changed any settings and I emailed customer service with no response , not sure why others are stating great customer service because I haven’t received it . My phone is as original as the day I bought it at the app store and I’ve been waiting for this app for years and now it’s out and I can’t use it . I don’t understand how this has 5 stars … doesn’t work for me ! :(

You get a text that says you have a toll to pay. But to find it you need to know your exact date of travel. Why can’t it just show you all the tolls you have regardless of date? It is ridiculous that it can’t show you that. And then the real reason for one star is using the “feedback on our app” button in the app and when you click the concern and the continue button, it doesn’t do anything! When your feedback button is broken, it tells you they don’t care at all.

The app works well. For the longest time, my E-Z Pass had to paid on their website. This is a lot more convenient. I would have left 5 stars, but it doesn’t allow you to remember credit card info etc so I have to manually enter it each time. Not the worst thing in the world, but hopefully they add this feature down the road.

It’s about time EZPass got an app...and its beautiful. Easy to use, you can see how much you owe, and the best part is...you can manually pay whatever amount you want unlike the ezpass website that only accepts the threshold amount even if you don’t plan on making that amount of trips in the upcoming month. Good job finally.

I’ve used EZ- Pass for years and I love the way that it saves time on the road. I just learned that I can load the account with more money with just a few taps on my phone. I should have loaded it BEFORE my trip. But no harm done, I did that AFTER the trip. So simple.

I really can’t tell how the app is yet. I had no choice but to download this app so I could make a payment on my account because the way I used to do it from when EZ Pass first started the page would not even load so I’ll wait and see to see if this is a good thing.

The app is great in the sense that it automatically handles my tolls for me, by charging my account and refilling my balance from my debit card when my balance is low. However, the apps dates are very inaccurate making it very hard to understand what dates I’m being billed for. It will have a date I didn’t leave my house and it worries me that I’m being billed for travel I didn’t make. Please update this so I know the tolls I’m being charged are for my travel dates. Thank you.

App is complete garbage. I’m try to pay you different tolls. I tried on Thursday and kept getting error messages. Something in regards to their servers. I thought maybe they were upgrading, albeit in the middle of the day, but hey it’s NY so I expect anything. Fast forward to today, same issues. I’m not sure why they don’t make an app that makes it easier to pay it’s not like I’m trying to skirt the system. By the time I remember to sit down and pay it again I’m sure the typical fines will be attached to it and the system will miraculously work. Got to fleece the little guys a little bit more.

I’ve been waiting for an app like this from EZ pass for a long time and believe me they did not disappoint! My only issue is that when you stay logged in for a while you’ll get a communication error that can only be fixed by logging out and in again. Otherwise I’m very happy with this app!

Nightmare! I added a car (license plate) by mail I April 2023 for a car we bought in March 2023. For some reason ez pass didn’t start working until June so I have $200 in tolls and $100 in penalties. Also NOW In order to get the Grand Island discount $.92/ trip one has to have an electronic reader or one is charged $1.25 per trip! So I have been charged $1.25per trip for 10 months. With 2 cars and no readers, I my ez pass bill was more than my cable bill! This would not have happened if we had our wonderful live toll collectors! Exponential frustration!

Had this app for a while. At first it was easy to use. As they have been working on it to accommodate the flow of everyone due to cashless tolls, the app has gotten worse. It will constantly log you out, show you your account but can access things, tell you there is an error with your log in. You have to delete the app and re download it just to log in to account to fix glitches. If that is the case then I will just use the website.

It seems to be an “easy to use” method to pay your toll, but I tried to access the app itself multiple times & received error codes & down messages. Additionally, when I finally was able to get on, there were a number of red error messages that required me to double back and re-enter the same information repeatedly. Grateful there’s a remote way to pay, but frustrated that NYS couldn’t build a better functioning app.

Setting up was easy-peasy for me. Paste function for creds from 1Password worked better than with many other apps, actually, so no complaints there. Plus all the account records looked right — vehicle plates, pass tags, credit card, transactions, payment plan. Happy to have the app now.