Tri-Rail

Many of the useful features have been taken away with this new update. I was able to save certain train numbers under Schedules to know how long before my train will arrive. This even worked if the train wasn’t showing up on the map. That option is gone. The train locator icons on the map no longer show arrows to indicate if it is a northbound or southbound train. I have to tap each one to get the info if it’s my train or not. A bit of a guessing game. The only reason I keep the app now is for the alerts.

I’m an avid user of the Tri-Rail Live Tracker and when I logged onto the app I was surprised at the amazing the new look of the app. Much more responsive and modernized. I love the “My Ride” feature. Something I look forward to in the future is the ability to purchase a digital ticket using apple pay (preferably) or credit card. This way we not only save paper, but for those who don’t have time to stop to get a ticket can easily buy one ahead of time and show the digital ticket to the checker. Overall, great job!

I travel from Port St Lucie to SoFlo and it would help to have an app that does more than look at alerts on delayed trains. App is very basic and crashes when trying to look at train schedule. Does not allow to create Tripa. Should also give option to access commuter account and view account online balance, activity, etc without having to travel to a station kiosk.

Really glad to see this App getting attention again. Some repetitive items in the GUI, but overall returning to function after a time of neglect. Schedules are back up and running, and tracker seems a lot more solid and reliable now. As to the complaints about delays, transfers etc., understand the App does not run the trains. That’s another topic and place (not disagreeing with some of those complaints).

I can’t use the app because it will not load the “add payment method” page. I can’t buy tickets because I can’t add payment. I also tried to create an account via the app for 2 days before it finally stopped giving a “server error” message. Finally was able to register and can’t add payment. Beyond frustrating. This app is trash. Update: the ad payment finally loaded but the billing address drop down is all “Miami” -it errors out because you can’t add your billing address. So, I repeat: this app is trash.

Virtually every train is late, some by a few minutes and some by an hour or more. And then there are the occasional all of a sudden cancellations. The app frequently crashes on my iPhone or just displays incorrect information. The IT programmers should take a page from the airlines and let someone choose a train number and track its progress automatically to include updates pushed to your device. Although, I do believe that the IT department is staffed by junior high or even middle school kids.

The Tri-Rail system rocks but this app is garbage. Getting up and down the eastern side of FL is super easy. The network of trains and stops are perfect for commuters or tourists, but this app- that was obviously contracted by the government to the lowest bidder is awful. Every time I try to look at a schedule or estimate a fare it crashes, it has no method of purchasing fares or using a smartphone to have a digital ticket, and it isn’t responsive to inquiries. I like Florida, and I like the state government as much as one should like any government but an app that services the most densely populated portions of the nation’s third most populous state should be a little better. The redeeming qualities are its relaxing colors and the live train tracker. Enjoy the sun.

At the Cypress station we encountered construction barricades and fencing which isolated access to the trains from the east side of the tracks. There was no notification on either the application or website. This is critical information withheld by Tri-Rail. I was told by their representative “they don’t have to share information such as this with their customers.” How difficult is it to share critical information to the traveling public through their application or website via notices? Really?

App has potential however it is very laggy when giving information about your train. The “live tracker” is completely made up. The train was late several times and the app shows that it is there. I hope apple removes this app from its store because that will be the only way it gets fixed. If you can’t keep track of your trains I will definitely not put in my credit card information to buy tickets on the app.

Would you please require the developers to use their app to ride the tri-rail exclusively to and from work? It’s difficult to believe how poorly designed the app is. You cannot find the schedule (it’s easier on the tri-rail website). Every time you do enter the stations to get times, the app crashes. The only redeeming feature is the live tracking. Seriously, just get rid of the app if you can’t make it more user friendly. It shouldn’t be this bad.

This app is horrible. I am very curious how much the tri-rail authority saved by going cheap on the UI and usability. I mean did anyone ACTUALLY TRY the draft versions to see how a human would work the app? The payment screens FORCE you to enter an address and they are all “Miami”! Miami Oklahoma, Miami, Ohio. I could not add a payment address so gave up. And the “Live Tracking” is not live at all. It cache’s the first screen and won’t refresh unless you leave the screen and come back. Horrible implementation.

One of the most important features of this app is scheduling. The app will not load schedules on my iPhone 12, although the other features seem to work correctly. I'm a fan if the Tri-Rail system, but I need to be able to access the timetable. This should be a pretty simple bug to squash, but it remains alive and well. Ugh.

Absolutely love this app! Wish it had Apple Maps support with the transit feature to get off at each station. Is there a reason my iPhone 12 Pro Max keeps having this app crash? What do I do to fix this I tried to delete and reinstall. Wish there was a way to buy tickets through the app and add them to my Apple wallet.

I take the train regularly and I wish there was Apple Card support on the app for monthly EDP passes and for Tri-Rail Easy Passes. I don’t carry a wallet any more with digital wallet technology. The app has improved over time, and tapping on/off and digital wallet support would improve this leaps and bounds!

When I get to the station. I looked at the app but it doesn’t seem to tell you and accurate track number when I put the information going from south to north. Overall, it is very handy to know which time the train will be arriving.

It was INCREDIBLY EASY to accidentally buy a Tri-Rail one-way pass and miss the message that it AUTOMATICALLY ACTIVATES AND THEN EXPIRES IN 4 HOURS. I have an early flight out of Miami tomorrow and wanted to buy my Tri-Rail ticket ahead of time so at 10:06PM I purchased the ticket for $7.50 and it auto-activated and expires at 2:06AM… there are no trains coming through Delray at those hours, and it still let me buy it? And there is easy way to get a refund or credit…

This app could be good but it fails in many respects. The live tracker is completely useless, the train that arrived to my station was not even visible on the live tracker. There is no Apple Pay and the system to enter your billing information is horribly inefficient; the address picker couldn’t pull up my address, and it also wouldn’t work for PO Box billing addresses. Additionally, it should be way more clear how to purchase a ticket.

Its 2023 and to have an app that is a mhaor transit for south floridians constantly crash when trying to get the basic info avail is so sad. My kids can play Roblox app without crashing yet this is for commuters, travelers etc. I am hoping a real update for the app is near. Im looking to get mobile passes as I get off too close to time of train arrival and cannot 👎. Hope I make my train on time to purchase at the station prior to its arrival 😒

Every time I try to pull up a schedule with departure station and arrival station and weekday the app crashes every single time. Also registered for payment online through the app and does not allow you to complete your payment because of a stupid field of an address field that doesn’t work limited only to Miami addresses?? Need to fix this it’s useless.

Considering most people use cell phones to operate these kind of services, must say they app is worthless, useless and very frustrating. It crashes simply by trying to look up a trip schedule, that says it all about the service! The design for the use of passes with Uber should be improved, it is a great feature but hard to make it work!

What is the point of the app if you cannot look at the train schedule? Every. Single. Time. Press “look at schedule” the app crashes. What a waste. A magnificent waste of time. Please fix this. I travel from Fort Lauderdale to West Palm regularly and need to set up transportation to the train, this is worthless to me if I can’t even see the schedule.

Glad the trains run better than the app. It’s a good app overall, but the app crashes every time you open the schedule (which is the main reason you have the app tbh). Hopefully they’ll fix it in the next update, but it’s been going on for awhile now

I have no idea why but it keeps deleting my account saying "user does not exist" even though I buy monthly passes! I have to keep showing my email receipt when they check tickets. I'm able to even create a new account with the SAME exact email from before. Its absolutely ridiculous. Oh, and its always signing you out too.

This app, which is operated by third party Miami Dade transit, lacks from an app you would expect from a private company. It comes off as a dated and lacks a modern, user friendly user face that you would expect from a regional transit service. But then again, maybe it is exactly what is expected of a government or quasi governmental agency that likely will say at least we have an app.

It is immediately obvious that the government or city has something to do with this app as it is the worst app you could ever use in your life. It is possibly the most non-user-friendly, insanely inept U/I app that was ever developed (for lack of a better word). Someone should submit it for the award of worst app on the Internet since the Apple iPhone 1. DO NOT WASTE YOUR TIME. BUY AT STATION.

It logs me out and won’t allow me to log back in I’ve had to call to get my account back and now I can’t log in because it says my account doesn’t exist I have a monthly pass purchased so it’s annoying

How do take 4 trains off line on a weekday and let passengers know in the middle of the night while they are asleep. Whomever is running this Tri-rail or South Florida Transit System should intern with a mass transit system in Korea, Japan or Germany. Better yet, NYC MTA, or NJ Transit. There they will understand and hopefully learn. This service is disgraceful. All they can say is “we apologize for the inconvenience.” I am embarrassed and frustrated.

Went to Profile to save a credit card. Entered street address where I have lived for 39 years. It then wants me to tap on Full Address and find my address. None of the listed addresses were mine. Not even the correct city.

This app is good to look up schedules and stations. Purchasing tickets work, but the app boots me out when I click to get the barcode shown. I have logged out, deleted, and brought it all back and still have that issue.

Seems that the devs didn’t, any in way, test this app before releasing it to the public. I work in the app arena and I have never seen anything as garbage and amateur as this, especially coming from a govt transportation sector. It’s just absolute trash. I would prefer to not give it a star as that is wayyyyyyyyyy too many.

Unfortunately not a good app to use as everytime we try to see the schedule it shuts down. Not even able to buy certain passes on the app; only with machines at stations. FL needs not only a better app, but a better public transportation. Not even express we have yet from the location to head to miami :(

Trying to view a train schedule (which is almost the only purpose of the app) causes the application to crash. New iPhone, updated iOS, latest version of TriRail App... still can’t use it after months. Save yourself the headache and use one of the other “unofficial” apps because they actually work.

The app crashes when I look for schedules or when I try to set up my ride. Only next to arrive, the live tracker and the alerts seem to work. Try to do anything schedule-like and zap it’s done! Crashed!

Tried to purchase a ticket while on the train (got there as it was leaving). The billing address won’t pull up addresses correctly so you can’t purchase, which caused me to get a ticket for not being able to purchase a ticket. Kinda pointless to have the app if it doesn’t work at all 🫠

The sign up process requires way too much personal information. I tried to buy a ticket but their address lookup function could not find my address so I couldn’t add a credit card to pay for a ticket. I’m a software developer so seeing poorly done apps like this triggers me.

This app is the worst app ever created. The app closes when you try to look at a schedule. You can’t buy digital tickets like they advertise. Only thing you can do is see if your train is delayed or track where it is. They need to do better. Too many people depend on this train.

App crashes: when you click on schedule, when you click on passes. I have online monthly pass and sometimes it takes forever to load. Before rolling any feature best to test it out. Unless im the one who is having this issues. IOS user.

Don’t know if they app can be any worse. How can you not buy a single fare? Also, the train leaves when it wants. Dropped a friend off at 10:20 for a 10:27 departure, the clock at the terminal a few minutes later said 10:25, no train. Some guy there said the train left 10 minutes prior.

Love the live tracker feature. I am able to see exactly where the train is located and it’s status.

I’ve downloaded and uninstalled the app multiple times to troubleshoot but each time I try to look at a schedule, the app closes itself out. Love the convenience of mobile tickets so if this issue can be fixed that would be awesome.

I’ve had this app for years now and is extremely unreliable. However, Tri-Rail system is great.. Just wish SoFlo would catch up to the other major metropolitan and get a reliable app for us to access. Every time I try to pull up the Tri-Rail schedule, the app crashes.

First time taking train to Miami Central. Horrible experience. How is there no train from from 5:40-7:10am? Seems this would be a popular time for people to utilize the train to get to work. Ok, then 7:10am train doesn’t even come. Wait for next train at 7:40 and it’s late. Get it together tri-rail!!!

I never used to have problems with this app, but now every time I pay for my ticket and try to open the barcode the app constantly crashes on me. This needs to be fixed.

Literally logs you out of the app, even with a boarding pass on it. When you try to log in, it never remembers your account. Have made at least 5 with the same email. Works only when it really wants to.

This app is great. Let me know if train is on time or delayed. Florida Tri-rail is super great. Thank you for letting us know the trains ETA. Helps know when to be exacted at destination. 👍🏽👍🏽👍🏽👍🏽

Tried to use the app to purchase passes. The app asks for your street address. You type in your street address and the dropdown address lists “Miami, FL, Miami, OH, MIA” as suggested address. I live in Lake Worth. How does this make sense? I ended up doing everything manually. Terrible app.

Tri-Rail has gotten much better over the few years I’ve been riding Tri-Rail. I would like to know if Tri-Rail could put credit card readers on the ticket machines?

This app has been written specifically with the intention of being THE worst app on the App Store. It is shocking in every respect. It can’t even display the schedule! And buying a ticket it is incredible just how badly they have done it. These developers should be ashamed of themselves.

The app is completely unusable because it crashes any time you try to look at a schedule. Is anyone even still working on it? Totally useless until the bug is fixes.

So many bugs. Cant create an account or buy a pass because the payment page and billing address is corrupted. Been going on all week or for weeks and still no fix.