In General over the past year: I can never see more than four or five reviews of an item, no matter what I do, and that’s if they load at all. prices on an item’s page are routinely different from what they are on the search results page, My cart glitches out and items either aren’t added to it, or items I moved out of it months ago, have been moved back into it again.
Also the interface is not engaging. It requires a lot of scrolling and clicking to find what I need and your search function is AWFUL. I know I’m missing out on some great products simply because I never see them in your app.
Lastly, my points are never correct, your prices have skyrocketed, and your shipping used to be quick but now it takes a week to get a shipping notice and another week for delivery. I was SUPER loyal but I don’t think I will even make Diamond for next year. It’s cheaper to shop elsewhere even with rewards. Brand websites have sales and offer deals. Plus using this app is such a chore now. I actually made a Sephora account too, and downloaded their app. Which works btw. I miss your old app so much :-(