Universal Studios Japan

You wonder why I put the title up because it’s Nintendo world I were talking about here I’m so hyped to go here because I’ve never gone to Japan before so yeah I’m so proud of this app because I really like Japan and stuff so yeah

Regular tickets, express passes, timed entry, “standby” situations, in-app physical ticket registration, physical entrance lottery registration booths in the park, etc. Terrible experience. You go to Osaka only to find a multi-tier, multi-step purchase process for entering the park and your area of interest. You may not be able to enter your area in the end because those tickets are “sold out”, meaning you’ll find yourself walking around unable to do much in the park after you’ve paid for entry. Looking to buy tickets in the app on the fly? Sorry, the app loads a heavy, extremely slow ticketing web site instead of giving you lightweight, low-bandwidth purchase options—thus defeating the purpose of having an app at all. In addition, the functionality in English is different from Japanese. For example you can buy an express pass separately in Japanese, while you can only buy them coupled with tickets in English. Makes the experience infuriating when trying to figure things out with a multilingual family. Wifi coverage in the park is spotty, not that wifi helps the ticketing site load anyway. In general the experience was terrible for my family of 7 in the summer heat.

I cannot finish my order. I have been trying for an hour to buy tickets and it keeps failing. It won’t accept any of my American credit cards (and this is freaking Universal Studios, an American company) nor Apple Pay. And every time I have to restart and fill up again the information all over again! It’s the most frustrating thing I have ever experienced when it comes to purchasing tickets online. It also doesn’t work on the website. Plus the express pass time slots are ridiculous! There’s barely enough time to enjoy the different areas because they schedule them so close.

Just wish when you selected park map it brought up a map of the park instead of listing the attractions or shops making you select one. Then only gives you where that place is without relation to where you are. If they pulled up a full map (like when you go into Super Nintendo land) I think it would be better.

Full of bugs. The button names change making it difficult to read during navigation. Restarting doesn’t help. Everyone at the park just blankly stared at the app with no clue how to help. The whole thing is convoluted and a pain to use when you’re just trying to enjoy the day. Couldn’t buy any express tickets and entry wasn’t guaranteed to Nintendo world and was put into a lottery system which we couldn’t make sense of.

Download this on tablet because it will be on English and it tells you the map and it even has the Super Nintendo world game. Download it please.

There is so much information missing that could easily be included. Is the waiting area temperature controlled or not? How long is the ride? Is the audio for theatre attractions only in japanese? (even though the info and sign is in english)

The ticket purchasing process was impossible using American credit cards. It took a long time to figure out it just wasn’t going to work. Apple Pay and manually entering your visa or master card information just completely doesn’t work. Don’t spend your time. Book using Klook if you’re not Japanese, although then you don’t get to choose the specific expresss pass that you want. We give up, we’re not coming. You’re missing out on our $400 in revenue just because your app is horrible and we’ll spend it on Disney or sushi or something instead 😂

I was so excited to see the new Super Nintendo World theme park I got the app to be ready to go to Japan to see this park and be Mario 😁

Not everything is English friendly. It’s better to use their website. For an app downloaded from an English App Store, would just make sense that everything has been translated into English. Not the case here.

The app is as confusing and bad as their online site and customer service… explanation is poor on how timed entry works and everything. I’m quite surprised to be honest.

It is not fair we don’t get a chance to enter the specific park when ppl have $ get to go first. We have kids and seniors paid a lot of money and get to go to 2 rides.

See you soon

Hard to use unless you read Japanese

Love it! I really like it!

The app needs more English support

Needs English-language instructions on how to buy Area Timed Entry tickets for Super Nintendo World

The most crucial functionality from the users' perspective, attraction wait time, is broken. Please fix.

So this is the best app ever!!!

😃😃

The

Every other review of this app is negative because it isn’t in English, but newflash: the park is in Japan. On the map (which has a GPS dot that follows you), all attraction logos are shown IN ENGLISH. Knowing how to read Katakana or downloading Google Translate will help non-natives like myself, but the app works great.

I lied

The details for this app say the language is in English, but what appears on my iPhone is clearly NOT English. Visiting the park in February and would really like to be able to use this app to find out wait times for rides and restaurants!

I would have given this app -1 star for dumb implementation. Guys, the world is a village, Universal is a global company and yet you can’t even roll out apps for all you locales that at least provide English? Go back to bed! You have no idea about IT.

Seriously?? Get at least the English option if you’re going to roll out an app...I get it’s in Japan but people visit from the US to see their favorites overseas..

Everything is Japanese except for section titles. Useless for me who cannot read any Japanese

Totally unless for non-Japanese speakers. Come On! It has been 9102. Cannot imagine a global resort without an English version APP!

No English option? What year is this? Come on guys....

Not very helpful considering the wait times.

rt

Consider adding english support.

本来想用英语写评价，但是想想有需要迁就环球吗？ 没有！ 作为一个跨国公司来说，开发者一款只有日语的软件也是非常不尊重全球的使用者了。 而且还在不停的使用我的GPS定位信息。 有用信息看不懂，还耗光了我的电池， 娜就杰样吧！ 手动呵呵！ 手动滑稽！