Virgin Atlantic

We love flying Virgin Atlantic Airlines and have been doing so for ten plus years. Their online e-ticket booking system via their app plus following through with online early check-in is easy to use and stress free. All personnel are helpful and customer friendly. Thank you Virgin Atlantic AIrlines!

This airline keeps getting worse. It’s now as bad as the worst airlines in the US. My flight from LAX-LHR was one of the least comfortable I’ve ever had. I’m convinced whoever designed the interior with the giant bars under the seat, leaving no room for your legs, and the huge gap between the seat and window so you can’t lean against the wall to sleep, has never flown in an airline. It is insane that, after paying close to $1,000 for a flight, I can’t get in touch with customer service. Instead, I can *attempt to* chat, which means I message and am repeatedly told that someone will be right with me. If I look away from the messages for a moment (imagine! I might possibly have other things to do than wait for hours for a response!) the “rep” (bot) is gone and I’m AGAIN prompted to wait. I hope everyone at every airline has diarrhea for the rest of your sad lives. I’m so tired of getting jerked around by airlines but I have no choice as I am not a bird and cannot fly myself to work. I honestly don’t know why I’m wasting my time writing any of this, as no one there could possibly care, otherwise none of these issues would exist to begin with

The entire checkin process is the worst i have experienced. First it takes you to a page to complete docs .. fine but the page makes you re-enter travel info .. even though i had just done it!!! The page is not designed for phones (even though its a phone app) so the text is TINY. Then you choose to manage docs snd you get bumped back to the ffirst page again. garbage! WORSE was i DONT EVEN NEED the docs!! And THEY SENT ME NOTICE of that. The entire ticketing and checkin experience is a total joke. Dont fly these guys unless you enjoy an absurd fight just to check in.

I have spent all afternoon and most of the evening trying to upload COVID-19 a vaccination certificate to no avail. I have 22 emails saying that they were unable to be verified with no explanation whatsoever. We should be enjoying our last day not stuck inside trying repeatedly to upload Also when going through your website I was told that my name, Maria, was incorrectly spelt: I know how to spell my first name. Also we have had received many “an error occurred” messages. Many times, pages that we were in the middle of uploading were refreshed to blankAnd I had to start again, and trying to work out how to write my own name so that the app would accept it was extremely time consuming What’s more we have never been able to become members of the flying club because every single time we tried it, and that must be at least 20 times, we were told that an error had occurred.

The app keeps giving me trouble like for one I can’t even seen the lefts I’m typing right now because it’s whole and so is the screen so if I miss spell a word I’m sorry It keeps giving me errors throughout the whole process of me just simply trying to check in Also one more thing can you be a little more descriptive about what are we aloud to bring in our check in bags and out carry on bags that would life so much more easier instead of having to call Virgin Atlantic’s multiple times while picking bc I’m not sure what EXACTLY I can or can not bring Thank you

Very easy app to use , I love it.. better than most airline apps out there. I can do just everything through the app instead of going through the full website.

Every time I open the app it crashes. It literally does not work, I deleted and re-downloaded and still the same problem. I love this airline’s inflight service, the best I’ve seen so far but their online/phone customer service leaves so much to be desired (terrible app, hours long wait to speak with a representative just for them to tell you should have gone to fb or twitter like…🤔). Why can’t they just replicate their good service all across the board, they’d be close to perfect :(

My experience this money during my check In prompted me to write this review. The details was outlined for the passanger and the process was smooth and easy to follow. I will give Virgin Atlantic an A plus.

It is snowing hard, traffic is bad, I’m in a total panic that I’m going to miss my flight and remote check in is usually a disaster for me. Not with Virgin Atlantic, quick and easy. If the flight goes just as swimmingly, I’ll be a new and loyal returning customer.

Very slow to load and won’t retain my flight information. Have had to enter it each time I open the app.

Other airlines allow you to view your boarding pass and even add it to your Apple Wallet straight from an email. If you want to add your Virgin Atlantic boarding pass to your Apple Wallet, Virgin forces you to download their app to access your boarding pass in the first place. THEN you can add it to your wallet. This is a sleazy practice and I’m sure they’re just doing this to increase the number of downloads they can brag about having.

A surprisingly bad app from a company that historically does most things well. It’s very basic, crashes all the time, rarely updates with most recent booking information, and can’t be trusted to be accurate. The Virgin Atlantic website is a little clunky and this app does nothing to improve or enhance the digital experience with Virgin Atlantic. Very disappointing.

Simple interface supports pre-check which is awesome. Love that I can select and pay for seats in app. Looks exactly like the Delta app which is t a surprise. Just don’t like that I can’t use my airmiles in the app to book a flight.

Great app for check-in ... I tried three times to check in online only to have it fail each time ... I finally decided to try the app and it worked easily and perfectly the first time! Thank you!

Flown Virgin Atlantic Airlines many times to UK -mostly been a pleasure! The staff is wonderful and accommodating- I always enjoy flying with Virgin Airlines! Will fly again hopefully next year! Thanks for the staff for making a wonderful experience ♥️♥️🥂

I have been flying Virgin Atlantic for over ten years and checking in has never been easy.

Even when I have a very good connection It took multiple times to try to check in even if informations were entered manually. Need to fix your end of the computer.

Virgin makes the easy process of online check in difficult due to the illogical and incomprehensible hierarchy of their website. The interface asks for your booking reference over and over again, even when you’re logged in and all that information is listed everywhere on your account.

This app is not written to be responsive to an iPad — will not turn and will not create page information to fit on the screen. It does not allow Meal selection in the Meal and Wheelchair access — it only displays wheelchair options. Does not create any good feeling about app dev competence. The website on iPad safari is also very restricted and not written with responsive architecture — even gives a warning to that effect. So 1990’s!

This app surprisingly terrible. It won’t let me log in even after multiple attempts. I was logged in. I don’t get why it would log me out I’m the first place and then won’t let me log back in. It’s frustrating especially few hours before flight when you’re trying to check in and choose seats and stuff. Absolutely terrible.

When originally booked our flights, our seats together. Once we arrived to depart our seats were no longer together! This happened on our way from New York to Heathrow. Now we are leaving in the morning to head back to JFK, And the same thing has happened! Food was not as good as it was when we took your airline to India 3years ago.

This is our 2nd transatlantic trip on Virgin Atlantic Airways and it has been as been as great as the first. We have flown other airlines….they just don’t measure up to the Virgin Atlantic experience.

While selecting a seat at exactly 24 hours before checkin, I find my desired seat. Then, the annoying “rate this app” pops up, and in that moment, my desired seat is lost. There’s a reason why there is a thing called pop up blocker, and because the programmer thought it would be great opportunity for a rating, it destroyed any chance of my being a fan of the app. Great job (sarcasm added).

I’m 65 years old, not a computer pro, this app made me feel respected! This app is my friend! Bravo Virgin for making traveling such a pleasure!!!!

The app worked great for most things, but fell short when it came time to input passport and TSA information. I input these multiple times and was given confirmation that the information was saved only to discover later that they were not.

Decent app otherwise.

The app is poorly designed. No login page except if you want to be flying rewards member. Well, .... I don’t. You have to remember your booking # to find your flight details. I can’t add the boarding passes to my wallet on iOS. And if you decide to go to their full web page, good luck with that.!

This 1st time I checked in via my phone. I found it very easy to do and speedy process as it remembered my traveling documents and flight information. Good job!

Can only log in one time on the app. After that it won’t remember your log in info, it also won’t let you do Face ID. If you input all your log in credentials, it will tell you it’s wrong. However, those same credentials will work on the website. So, you can log in from the website, but not the app.

One of the most common things users need to do is change bookings. Can do this with every other airline online or on their app. Virgin Atlantic? You have to call them up, wait an hour to speak to someone, chat with them for 30 mins, and then it’ll take 7-10 days for a new ticket.

All our details populated with our flight reservation. Checked in in less than five minutes.

This airline is by far the best experience I’ve had. Will definitely fly again with. Exceptional service!

O our flight to Manchester from Boston both Lynn and Simon were amazing. They took amazing care of me and my husband. They made the start of our vacation a key point of the entire trip.

Extremely easy to use, but asked how many bags we had and wouldn’t allow us to enter them.

Terrible airline. Flight attendants flew through cabin smacking cart into every other chair. Baggage fees charged when flight selected included them. Crew at JFK said complain to Heathrow, Heathrow said it’s not their problem. Seats on flight were barely padded. Walk in bar offerings - for upper class only, should not be flouted as being available for everyone when it’s not. Gratuitously rude. Never flying again.

Can’t check mileage balance Can’t check flights taken or points earned Can’t see current tier status / card

I have tried 3-4 times to check in through app yesterday night but it was down with message, sorry please try again. It was quite frustrating to keep entering all the information 3-4 times. Finally I gave up. Only this morning it started working.

Never had such an easy and fast online check in experience before. Thank you very much!!

This is by far the most difficult website of any airline I ever had to log into and navigate around.

Hi, I will say till now everything is excellent and nothing for me to say than you guys have an outstanding customer service. Thanks

The text is far too light and barely visible highlighted when it uses darker color for various selection windows such a Country / Residence etc

It would be nice if we were able to use the app to submit secure payments for award flight changes etc. I have a bad feeling that I’m going to lose my flights because of their current system

I’m not able to add my VS club membership card into my apple wallet. Am I the only one? Does anyone experience the same issue?

Every time I check in I try to chose a seat. For some reason I have a typically a middle seat allocated which is not in my favor. When the seating map is displayed no seats are available. Only my seat is what I can chose. What’s the point of this step. The flight is clearly not sold out. I will stop using VA and go back to BA. Very annoying.

Check-in process is the worst. Both the app and the web based check-in process were extremely frustrating. We have good Internet connectivity, however, the site showed us the “just a moment” dialog box for unreasonably long time.

Nothing on this app works. I can’t even see the text I’m typing right now. I’m only flying Virgin because Delta put me on this flight. What a disaster. Couldn’t choose my seats until two days before the flight and now my wife and I are even sitting together. Awful.

After taking the time to enter my passport information in my login file I assumed it would automatically populate my check in form. It doesn’t.

Great for booking flights, but needs all the information that can be found on their website. Information about the experience is needed

It’s clear this “app” is just a web site disguised as an app. And it’s very slow. Minimal work has been done on it, a poor reflection on the brand.

Gate doesn’t update on the boarding pass so you have to keep an eye on screens in the airport which is annoying. Also no way to add your traveller # for TSA pre. Overall this is only useful to show your boarding pass.