Name: Vrbo Vacation Rentals
Rating: 4.8415 (1776903 reviews)

User Reviews for Vrbo Vacation Rentals

4.84 out of 5

1.8M Ratings

2 days ago, Allison B, Lebanon TN

Fabulous condo

I can’t say enough about how wonderful my stay was at Denise and Mike’s condo. They thoughtfully and generously provided every amenity you might need from soaps and shampoos to coolers and beach supplies. I’ve stayed at some nice VRBO‘s but this one really stands out. It was exceptionally clean, great ac and the bed was very comfortable. The development is beautiful. I enjoyed great views from the balcony while having my morning coffee. You can walk out back just a field away and be standing by the water to watch the sunset. My daughter lives just blocks away so I’ve been coming to Maui several times in the last two years. This is really is the perfect spot to be near supermarkets and great restaurants. My daughter has visited many of her friends who visited in the same complex and she says none of them were as nice as this one. Breathtaking beaches are just 10 minutes away. Yes, you have to drive to a gorgeous beach, but you will get to experience several different beautiful beaches. I read in one review that someone was disappointed that the water in the view was not the beach they would want to be at, but I think that’s an unreasonable expectation. I will recommend this condo to all of my daughter’s friends who travel in to visit. You’re getting luxury at an affordable price. If you expect the finest beach in your backyard, you’ll be paying twice or triple.

2 years ago, Wackattack21

Very disappointed

Our experience was completely and totally terrible when we arrive to the Resort the computers were down and it took them an hour and a half to be able to finally give us our apartment opening it with the security guards key this was at 11 o’clock at night we were we did not arrive in our room till 1230 after that the next day when I went to get our keys they claim that we were not there registered the Night Shift had not communicated with the dayshift so our experience was that they nobody knew who we were we were able to finally get into our room when they finally gave us keys again the following day and when we arrived in our room employees of the of the resort we’re doing laundry in our washer and dryer inside the apartment without all of our belongings there the following day when we arrived back in the hotel again our keys did not work and again they claimed that we were not registered there they requested an extra fee that we had to pay after all these problems and us with a handicapped child with us what they offered back to us was $100 which I thought was completely horrible my experience at this resort was terrible in my experience with the people that are managing it is also terrible since they did not have our back beware be very aware of what if you book here

4 weeks ago, ♥️♥️island

The Compass

We loved the location & proximity to the beach. It was as close to oceanfront as you could get, without oceanfront prices. The house was very clean when we arrived. The antique furniture gave it a very homey feel. However, there were a few minor upgrades it could use. The master bed was a little hard & starting to sink in the middle & there was no chest or dresser with drawers in the master to put our clothes in. We had to go buy hangers to hang a few things in the closet because there were none in the whole house.( we left them for future guests) The TV’s in the bedroom were the smallest I have ever seen & the cable box was not activated in the master, so we couldn’t use the TV. We could only watch the TV in the living room & the couch & sofa closely resembled outdoor wicker furniture, which wasn’t very comfortable. I would recommend the owner invest in a comfy sectional or bigger sofa & love seat. Also, a good set of sharp knives is needed for the kitchen. The ones stocked were all serrated, which made it difficult to peel & chop our fruit & veggies. Otherwise, the kitchen was well stocked. We had a couple storms while we were there, so we did enjoy playing the game board games available. With a few upgrades, I would consider staying here again.

3 weeks ago, beverly9876

Technical Glitch Nightmare

Due to an error on my part, which was a typo on the email address when making a reservation, the reservation didn’t show up in my trips. I called Vrbo and they were able to forward the confirmation email to my correct email. But they could not change the email on the reservation as their system was having technical difficulties and they could not add it to my account cause it is an Apple account. I called again a few days later, still they are having technical difficulties and cannot change address on reservation. I am not comfortable with a stranger having access to my reservation so I asked to cancel the reservation and rebook with correct email. I cannot cancel through the site because the reservation is not part of my account. Customer service tried and said they could not cancel because the account connected to the wrong email is not setup. My recourse is to connect directly with Vrbo host and see if they can and would change the email on their end so I could get updates and any other communication or I can dispute the charge through my credit card. Customer service left a message for the host, but haven’t heard anything yet. I will try to call on Monday to see if that will work out, though not a fan of the idea. if that doesn’t work out I’ll have to call the bank. On a good note the 2 customer service reps were pleasant, understanding and tried to help, though they didn’t have the tools to resolve the issue.

4 years ago, Lexi Loves Dance

Vrbo will scam you

If I could rate them zero I would. They literally stole >$6K from us. We booked a property on the platform in Mexico for a family vacation. Got confirmation from Vrbo of instant booking. Only a few days from the trip still zero communication from the property owner with confirmation of how to access the property. Vrbo says their policy is owners must respond within 24 hrs or be kicked off the platform. It’s been 7 days and no contact. So I guess good for Vrbo that they can kick off a bad owner. But we have talked to Vrbo customer Svc for hours a day for multiple days and they just say pound sand, zero refund offered for us even though we paid for something that they can’t deliver on. They also charged a $500 service fee to use the platform and “protect us”. They laughed at us when we asked if they were at least going to refund that since they didn’t actually do anything for us or provide any actual service. They told us our only option was to actually go to Mexico and they would accommodate us if we got there and had no place to stay. Yeah right! Who in their right mind would travel to a foreign country with young kids with no confirmation that they had a place to actually stay?!?!? Total highway robbery!

2 years ago, Reaperrrrrrrrr

Fees are RIDICULOUS, don’t bother.

Downloaded this in hopes it wasn’t as money hungry as AirBnB. It is somehow worse. Didn’t think it was possible. My total went from $495 to $1200 all from “fees.” I know fees are necessary to keep the app running, but come on people. There is no way on God’s green earth I will ever pay for something that is more than doubled from fees like “$125 - management fee” 🤡. Edit: After receiving a response from the developers, I’d like to expand just a bit. First off, I respect that you take the time to thoughtfully respond to reviews. I think it is a great idea to incorporate more transparency in your fees. It’s rather jarring seeing your total more than double, but if I knew why it doubled, I might be able to bring myself to buying it. What exactly is a “management fee” and how does that differ from the rest of the *expansive* list of fees? I don’t remember the rest of the fees but adding some type of information as to why those fees exist and what they are would at least be a good step in the right direction. Another thing, if price is solely dictated by the hosts then they need to be regulated. A $125 “management fee” is 25% of a $495 total price. That fee alone has added an additional quarter of what I’m already paying. That is ridiculous. So, hosts either need to be constrained within more reasonable percentages or outright denied from charging outlandish fees like this one —outlandish in my opinion, that is.

1 year ago, lem0174

NIGHTMARE!!!

This company was an absolute nightmare. I booked a vacation and paid in full five months ago. Today I went to share the property link with a friend only it’s no where to be found. VRBO assured me that it was still booked and it had to be honored. Out of an abundance of caution I messaged the host and thank God I did. Their response is the property was sold, the rental was canceled, and VRBO should have contacted me. Not only did NO ONE contact me, I never got a refund of the money I paid, and the trip still showed “booked” on the app. Had I not done the leg work to really find out what was going on, id have shown up there next month with no where to stay!!!! No one seemed to think this was an issue. Everyone is pointing fingers and placing blame on the other parties and NO ONE was even slightly helpful. I had to call twice to get my refund processed which should have happened IMMEDIATELY upon sale of the property if they weren’t going to honor it! That was two months ago by the way that this sale took place. That would’ve given me three months to find a new place. But no here I am one month out looking for a place on a holiday weekend and begging for my money back. Absolute NIGHTMARE. Avoid this site at all costs! You can actually book it cheaper by booking it direct almost all the time just google search the address and find the property management company or social media pages! Learn from my experience - Save yourself the headache and money in fees!!!

5 years ago, afwife817

Cool Features

So I am writing my review on the app and my experience while staying at our Vrbo cabin! Our family decided to stay a couple nights in a charming cabin just outside of Chattanooga, Tennessee. We booked through the app and it seemed really easy to make all the arrangements. The owner of the property was quick to respond via email about some questions my husband had and send the information we needed to unlock the door to get in! I would say it’s pretty cool that you can make these kind of reservations through an app on your phone! So neat! We get to our cabin, park, get our two little kids out of the car and head inside our cabin! Get inside and find that the place hadn’t been cleaned from the last guests who had stayed there......We were in awhhh....So we tried to reach out to the property owner ASAP and let her know that the place was not ready for new guests! We waited a short time and still no reply. So we decided to contact Vrbo instead. They were very nice about it. They reached out to the property owner who then contacted us shortly after. Long story short, the property owner refunded our two night stay. We still had to pay taxes on that and was charged a cleaning deposit still of $100. Anyways. Vrbo doesn’t take financial responsibility for refunds etc. Its not their fault at all this happened. Anyways.

3 weeks ago, Map815

Pics very accurate, however details disappointing

We are very seasoned travelers & VRBO users. Thus, this is a fair review. Our group of 6 adults (ages 50 to 60) stayed 2 nights at this well described 3 story home. Nice off street parking in front of home & neighborhood felt safe. First thing we found was a dirty/used pan in the oven. Sent message to owner. No response. Our group sat down to play cards…. 2 of the six chairs around kitchen table were unusable as the frame/legs were wobbly. Sent message to owner, no response. Next morning, decided to jump in the shower…. Read your instructions carefully as the towels are in the 2nd guest room’s closet! (Towels not set out in each individual bath) SOOO… had to wake our friends to retrieve our towels… or rags?? They were soooo thin, a few stains, 2 towels were ripped, one with a full corner gone. Not enough full size towels for 6 adults, so I used 3 small ones. Messaged owner, no response. 2nd bedroom has a nice ceiling fan, which our friends wanted to use at night, however could not as the remote had no batteries & we looked for batteries, no luck. The chairs & towels were our main disappointment. The kitchen was nicely stocked if you were to do any cooking, we did not. Very unusual for an owner to not respond. Had we had some communication, this review would of been a 4. Unfortunately its a 3…. Have never given a 3.

3 years ago, Crazy Kay kay

Cranberry Cabin

The picture on the VRBO app doesn’t compare when you drive up to the cabin and see it in person! Out host Captain Tony and wife Nancy welcomed us made s feel more like great friends than guests! Upon walking into the private entrance I was in awe of how beautifully decorated it was with the rustic cabin decor! The bathroom was breathtaking with the amount of detail in making the entire cabin look just where it belongs,in the mountains! Plenty of room in the living area to watch tv and the bed was very comfortable EVERYTHING was PERFECT! Do not have concern that they live upstairs never heard anything, very quite and private! We enjoyed their company,we cooked banana boats for ourselves and them they were such joy to spend time out on the porch and talk! Perfect Hosts! Enjoyed their 2 mini schnauzers Sophie and Marlin, they were fun to watch! We were greeted each morning by chipmunks a ground hog and a baby rabbit along with birds and the sunrise and sunsets are beautiful! This is my ideal vacation spot quite and tranquil not only to relax but reflect on the beauty! Tony and Nancy we will be back before you all retire! Again thank you for making this our #1 vacation spot! Hope to see you all soon! Chip and Karen Little

2 months ago, Lindz 2

Wish I could give 0 stars

I was “double booked” for a weekend stay. 3 weeks later i still haven't received my money back and all i can get from customer service is that someone is “working on it” i spoke with the host who then told me this wasn’t even her listing. She didn’t get paid for my booking and that i was scammed. VRBO has acted like they do not care and they do not want to give my money back. There is actually something on the website that states “"Wrongful Denial of Entry." means that a Protected Traveler has made a deposit (if required) and/or full payment (if required) to an Advertiser for a rental property that is listed on a HomeAway Site but (i) the Protected Traveler is wrongfully denied access to the subject property at the start of or during the rental term as the result of the intentional and/or wrongful act of the advertiser, and ii) the Protected Traveler's deposit and/or payment (or appropriate portion thereof) is not refunded and is wrongfully withheld by the Advertiser. An example of this Protected Incident includes where the Advertiser "double books" the subject property to two or more travelers for the same time period(s).” And then goes to say you can get your money back. Do not trust that because it’s been almost 3 weeks and nothing. They even offered to find us somewhere else to stay but then told us it was “out of budget” so that we would have to pay our own way to find somewhere. Trip fully ruined. NEVER USE VRBO!

1 month ago, 12Yvo

51enchanted valley

cleaning needs to be done before renters arrive. Deck table and chairs beer can with cigarette butts. front walk, never swept grass overgrown. Inside stove absolutely disgusting drawer understove absolutely disgusting. Bottom and inside of some pans deplorable kitchen supplies inadequate no sponge no cleaning dishwashing liquid there is no dishwasher so you have to do it yourself but you need supplies no potholders, 1 dirty kitchentowel, no dish rags just two face cloth and no face cloth for anyone else to use two hand towels and a mix Match of large towels. Someones soap left in the front bathroom shower. Nobody’s gonna use anybody else soap that’s been left behind. In the bathroom and the kitchen hand soap watered down extensively. Bathroom floor needs a good cleaning and borders around the floor. toilets extremely small sort of like you were in a moving mobile home. Pillows some could use replacement. Master bedrooms, bed very hard. Living room furniture again made for short people. One of the backs of the kitchen chairs is loose needs to be glued. tablecloth in the kitchen under the plastic needs to be washed, arrived and their stains on it yuck. Trust me when I say I left the house cleaner than I received the house. There is no washer and dryer. Good things the kitchen water tank to get freshwater. That was a great blankets were good. Good size rooms. Plenty of hot water. Overpriced for the condition we found it in.

2 years ago, upstate nightmare

Worst customer service

I was reading some of the reviews on here and I am shocked that there are so many positive things being said about Vrbo’s customer service. Unfortunately that was not my experience at all. I have never experienced such an awful customer service or I should say lack of. My family and I had an awful experience with our Vrbo rental, after many back and forth the owner gave us 2 Nights free( we stayed for only 2 night) however the balance was towards the cleaning and admin fee , $250 total. The main issues from this rental was that the house was not cleaned at all , they came the next day but during that time we had to leave the house and keep in mind we found d a dead mouse in the drawer. I escalated the issue with Vrbo , the process of even getting a claim is brutal , they finally sent me an email where I would provide all issues relating to the rental I have a full description with pictures , timeline etc. Once that was submitted I followed up for 3 weeks and every single time I followed up I was being told it was being worked on and escalated. Lies! I finally got on the phone and was told nothing was done on the case and nothing could be done , no supervisor to speak to no one to escalate it too, just “sorry no we cannot do anything.” Absurd. No apologies for the lies , no accountability. They really do not care. I will be deleting Vrbo and using Airbnb 100% for now on.

2 years ago, emka7432

The absolute worst company

Booked a house far away from my home 2 months in advance. Paid in full. On the day of, I contacted the host to get instructions, and he told me he is not honoring the booking. He said something about not knowing I was coming until I contacted him, but he DID take my money back when I booked. The customer service at VRBO was laughable. The usual runaround (over 2 hours waiting/speaking with them). Here’s what I learned: a host can not honor a booking for any reason, whenever they like. If they cancel on you the day of, you can’t book another VRBO place because there has to be 24 hour notice to book. On rep told me the problem was test I had booked for only one night (huh?). The next two said they had nothing to do with it. The customer service reps all told me (again and again), there is nothing VRBO can do about it, including trying to help you find another place. Which was a repeated lie- once I got to a “Supervisor” (after being hung up on) he said it is policy to try and find a hotel room in these situations. Nice consistency of message. Of course, the nearest hotel that was available 2 1/2 hours away. I’ve been a customer for a number of years and this is the way I was treated. Not one person expressed any real regret for this screw-up, no one took responsibility, and eventually I was told straight out- your on our own finding your own place, nothing we can do about it.

1 week ago, Valerie travels

Heaven in Puerto Vallarta

We have stayed at this condo in the beautiful Sayan Beach building for the last 3 summers. We keep coming back for many reasons. The first being the owner, John, and his manager Mercedes are amazing to work with. They have arranged transport to and from the airport for a reasonable fee and are readily available to answer questions and assist as needed. Second the location is absolutely beautiful! There are two gorgeous pools, one below overlooking the ocean and the rooftop pool which has the most beautiful view of Banderas Bay. The staff at Sayan beach are very friendly and helpful. They can arrange any adventures you want for a reasonable price. There is also 2 restaurants that serve delicious food and drinks again for a very reasonable price. We find ourselves staying on the property more and more to enjoy the pools, views, and great food/drink service. Thirdly the condo is beautiful, spacious, and has all the amenities you would need. Lastly the location is a 5 minute inexpensive Uber ride to the romantic zone which has an amazing array of restaurants and shopping. Don’t miss out on booking this place, you will not regret it!! We can’t wait until we can return again! Thank you John and team!!

2 years ago, Calecre

Vrbo

I rented a place in Dallas because we had a track meet and I reserved it on a Tuesday for Friday and Saturday. Everything went well until the day we went to Texas. I received a email saying that the place I rented was already booked and the owner said he was out of the country so he didn’t know it was booked. It’s been a month now and I’ve tried everything I can to get a refund and I’ve still haven’t received it what so ever. I don’t know how you can take $900 from someone and not give it back. I talked to the host and he said he’ll give me a free night for the inconvenience but then he text right back hours later saying it was rented for another two days. So I was in Texas with nowhere to stay. Vrbo it’s to hard to contact you guys about a problem but it’s easy to get your money took. I don’t like being lied too and rob for money. And shouldn’t take over a month to get your refund back when the place wasn’t available in the first place. So I had to pay more money getting a hotel where we don’t like to stay bc of Covid. I hope you guys can get this fixed. And when they do I’ll leave another review letting everyone know how it went.

1 year ago, Debi Pratt

Wish I could give ZERO stars

TRAVELERS BEWARE I’m giving this a 1 star only because I can’t give zero. The house I rented in Macon Georgia was absolutely nothing like it was advertised. The furniture was burned with cigarettes and broken- the furniture in the kitchen was broken to the point that it was dangerous. There was a huge hole in the deck walking up to the door that almost cost me an ankle fracture. I called the owner and she refused to refund my deposit so I began my nightmare attempt to contact customer service at VRBO. Not only did my “please hold for 15 minutes” turn into an hour and twelve minute hold waiting to talk with a customer service agent who not only had no interest in resolving my issue, when I asked for a supervisor, I was told that she would have one return my call within 4 hours because they were all too busy. That was 9 hours ago. When you call the wait times are so long that you’re in outraged to quit. The online chat help is no help either. They keep you online for an extended amount of time only to tell you to call the customer service line. I have now been at this for 8 hours non-stop just trying to get someone to help. I would be a fool to use this service or it’s glitchy app ever again. TRAVELER BEWARE!! There is absolutely no protection from the owners misrepresentation of their property nor VRBO’s complete lack of concern for the people using their service.

5 days ago, 2024 PCB Family Vacation

Great Experience

We enjoyed our stay at this place with Korin as the host. I’m huge on customer service. Korin addressed ALL of our concerns and issues immediately. While there were a couple of issues, she had them resolved or a plan to have them resolved in a short period of time. AND, for our inconveniences, she VOLUNTARILY offered monetary compensation, which is rare these days (Don’t go in expecting compensation….that’s not realistic if you have an issue). The house seems recently renovated and super clean. It’s also spacious and well equipped. My oldest son and I made use of beer pong with the 10ft granite countertop. lol. The pool was straight dope. It was a great feature to our stay. The parking was nice and easy where you can drive all the way up to the front door. This made it easy for packing and unpacking the vehicles. The location to the beach was in walking distance, maybe two blocks. We didn’t walk cause I hate carrying stuff, so we drove and parking at the public beach near this house was easy to park. Ok, by now, you can tell we loved the experience and area. We’ll definitely be staying here again for family vacations. Great Job Korin.

3 years ago, warrde

Deceived by Property owner and Vrbo

We planned a girls trip to Dallas and we were so excited to get here. We booked what we thought was a beautiful location. I reviewed this property several times because the pics were so nice. We arrived Friday to a house that was nothing like we saw. We entered the home to see a BIG tacky board sticking from under the carpet. It’s covering a hole in the floor. There were air conditioning units in the window which was not a issue but it was hanging out the window and anyone could just come up and do anything. Take in mind again all ladies not safe at all. The house is beyond outdated for what we paid. Back yard looks like a construction site and we were planning to hang out side but not at that place. We had to go book a hotel in the downtown area so pricey yes. We proceeded to reach out to the host/property owner name Jerri and she proceeded to hang up in my face. We called VRBO and all we get is back and forth between the 2 and everyone wants to email. I will be contacting a lawyer about m refund since neither can seem to do anything about this mishap. I even sent a video of the place and the VRBO employee was agreeing the place looks nothing like the pics posted. VRBO allows these people to post deceiving pics so these places can be booked and upon arrival the customer is scammed. Bad business and trust me I will be going up the chain and this was my first and last time using VRBO!

3 years ago, SwyeeetSarah

Could use some work

Use of the app is okay. Does not save my trip boards and creates a new one (which later can’t be found under trip boards) every time I want to save a property. I do not like the fact that there is no way to contact a representative from VRBO directly in the app. It takes you to the website which then takes you through a maze to locate contact information. I also didn’t like that you can’t see a list from the map view when you “search here” you have to click on each individual price bubble to preview listings. I had an issue with a host canceling a day before I could no longer receive a 50% refund. In my opinion it is really unfair for me to pay half price for a place I never got to stay in and had to find something within a week before my departure. I reached out to host to confirm well before the cut off date with no response up until the message that they could not accommodate me and would issue me a refund. All I got was 50%. I booked in July and it is now October if that gives you a timeline. Just be wary if you don’t get a response from a host. Make sure you confirm your stay and even then there’s nothing to stop them from suddenly saying they can’t accommodate and you losing out on your money.

3 years ago, 567sfhjjytf

Sharon

I spoke with 3 different reps. The first rep. Understood how we wanted to pay, there were 3 parties, and we each wanted to pay our share of the down payment. 1st rep said we were only able to use two cards but thought we could get permission from owner to use 3 cards. He took 3/4 of the payment due on two cards. All was fine. 2nd rep- we can use two cards. So I needed to discuss with rest of family. Spoke with owner, all was fine, could use two cards. Called back to book....rep said No we could only use 1 card for down payment, and could use second card for final payment. Spoke with owner 2nd time, with rep on phone with us, but with 3 families each wanting to pay their portion of down payment seemed again difficult to reach an understanding with me using 2 cards, so I just paid down payment on one card. If the 1st and 2nd rep could understand everything without any confusion I am not sure where the breakdown in communication was and why the differing opinions. I finally got the 1 card down payment made, knowing that my original desire to use 3 cards may have been unusual, but with the 1st rep easily possible. The owner was so very gracious, and her property was so beautiful, right on the water, and private. I just think the issue could have been made clear right up front, and no changes in procedure between reps. We are going to have a great time anyway.

2 years ago, Chelseymc

Ice Storm in the PNW

The ice storm in the Pacific Northwest caused all flights to be cancelled. This were not able to use the VRBO I rented for the week of Christmas. I reached out to VRBO, as I have done in cases of emergency weather like this on Airbnb (Airbnb has fully refunded in similar situations), and VRBO said nothing could be done on their end unless the host decided to come to a resolution and give a refund. We decided to catch a flight a few days after Christmas, the earliest that was available to book. I told the host, and she said that VRBO notified her to cancel and that she was going to put the place back up as available. Our intention was to just pay for the full stay and only stay half the time since no refunds were accepted. The host decided she wanted to make extra money by canceling our booking, keeping our money (since it was past the refundable periods under VRBO apologies), and opening it up for others to book. VRBO is not doing anything about this. So we lost all of the money and now have no place to stay when we come. We will need to spend more to book another place due to our host’s decision. We do not recommend using VRBO due to their policies that allow hosts to take your money like this and have no consideration for guests. We will not be using VRBO again and hope this can help anyone considering it to avoid it. That way this doesn’t happen to you, too.

4 weeks ago, TeriDave

Quick Trip to the Beach

Very nice place to stay. Only downside was the mattress was outdated and needed to be replaced. We slept good though. The toilet paper roll holder was broke and the cleaning staff just put it back on the holder like it was ok so when I tried to take the paper off to use it, it fell off onto the floor. There was one porch chair that was broke and needs to be replaced. But it was just my husband and me so we didn’t need it. Other than simple fixes that come with routine upkeep, it was a great quick vacation. All kitchen appliances worked and plenty of utensils to cook with. We always try and cook meals in instead of going out to eat. Great weather and easy access to pools and beach. Some people had trouble with one elevator getting stuck between floors a couple of times but we never had a problem. Security was always walking and checking things. People were using the outside grills every night, but never had a problem with loud music or unruly people. Very nice for families with children or just adult get away!! Easy access to restaurants, Walmart, dollar general, or places to buy seafood to cook at the condo! The 5&10 store by Walmart is a great place to get stuff you may have forgot!

3 years ago, VRBO not a fan

FIX YOUR EMAIL VERIFICATION

How is it that, when you sign up for VRBO, you can take someone’s money without verifying their account first? My personal issue was that I signed up through Facebook (which had an old email from college attached to it). Without knowing, I booked a vacation and gave a deposit, but then I was not able to verify the trip because the verification email was sent to the old email. Therefore.. I could not cancel my trip, I could not verify my trip, and yet you guys still took my money! I THEN had to go through a two hour process of talking to customer service people that were not able to change the email, but rather took me through an arduous process of connecting me with the property owners (which did nothing the first go around). I eventually had to call and cancel the order myself through the property people outside of VRBO, re-create a new account, talk to the property owners that I was re-booking under the same name, and then wait for the money to show back up in my account (still waiting). One of the most ridiculous experiences I’ve ever had trying to book something in my life. If it wasn’t for it being a timely manner I would’ve definitely looked at other options. Figure it out VRBO. And spare me the “we apologize” response with a contact number to call. I’ve had enough time on the phone with your “professionals”.

4 weeks ago, Findlay, OH Family

Summer vacation

We truly loved our stay in the Cornelius top floor corner unit condo. The pictures, although very nice, cannot capture how beautiful this condo is. We believe this unit has the best view of the lake and the pool in the complex. It was nice to have an elevator for moving in and checking out, were easy to navigate as well and were right out from our door. Although the furnishings were very nice, our favorite place in the condo was the balcony. The two open sides and vaulted ceiling allowed for plenty of breeze to keep us from getting too hot well also providing shade to enjoy the beautiful scenery. The Tiki toss game Was a favorite balcony pastime for our family. My son became the tiki toss champion. There is so much to do in the area. We rented a boat, rented, kayaks, rented, paddle boards, enjoyed waterfront, dining, visited nearby towns for shopping and ended our trip with a wonderful visit to the nearby Olympic Whitewater rafting center for a day of fun. The host was extremely attentive and went above and beyond to help with any questions or needs. We highly recommend this three bedroom condo and will definitely be back.

3 years ago, Rtyhfssgbjudcbhj

Scammed

Rented a condo with bay tree condominiums in Port Aransas through Vrbo. I had a night shift at work so I skipped my 4pm check in for an early am check in the following day. The room was horrendous roach in the fridge, dog hair all over the bed, dirty showers. The room looked nothing like the pics would leave you to believe. It was worse than a motel and what I paid for they stay was just unacceptable. I kindly let staff know I would not be able to stay and requested a refund by front desk for the dirty room. I was lied to by the host Deborah that they didn’t offer refunds so I had to call Vrbo and argue with the host who was extremely rude while speaking to Vrbo on the phone. I was given every excuse as to why the room was dirty and my pictures of the room were brushed off. Took a 4K pic of the roach in the fridge and host tried to tell me it was a piece of old lettuce… I got a partial refund. They had they nerve to take a cleaning fee and service fee out of my refund for a room I never stayed in and that was never clean… Vrbo also won’t post my review of the property. If you look at their Google reviews they have a low rating but they don’t tell you the full name of the property until you rent. They just try to lure you in with picture. Vrbo allowed the host to to essentially be paid for below par service and lies. I’ve used rental services before but I don’t think this company is worth trusting.

6 months ago, dont book through VRBO

Believe me, please do not rent from VRBO

I have booked Jan2nd, 2024 to 6th through VRBO back in October, 2023 for Flagstaff, AZ trip for family and friends of 13 members. We have called host company REBL and VRBO several occasions for confirmation of attending parties, host, etc. prior to the trip even a day before the trip and both VRBO and REBL confirmed the booking confidently. Once we have arrived at the rental place, owner claimed he has never rented the place and we end up stranded at place 7 hours from home. Our family and friends hurdled up at restaurant and try to figure out the issue and resolution with both VRBO and REBL but both either put me on hold or hung up during the service call. With several tries (and I strongly believe VRBO service agents are not from US) for several hours into late night, they end up calling me to give me the refunds of the trip without help or compensation to cut the dialogue or agreement. Our family and friends end up staying at last min hotel and book the stay with AirBnB to continue our trip. I will never book again through VRBO as they weren’t taking any responsibility through their issue and only to cut the relationship when things go sour with their mistake. I am warning others who is thinking to book through them as I highly recommend to book through AirBnB or other reputable site rather than VRBO.

2 years ago, blackeyes 2310

High Point Rosemary Fl

Went here on April 2nd - 9th 2022 for Spring Break. Had gone previous year so went back to same place to stay. This trip was different as far as the stay. They hired new security guards that made it feel more like a jail than vacation. We were not allowed any guests to come visit us in our room or any areas on the property. We rented bikes on the property and because they were left by the door the bikes were taken and put into a locked gate but no one let us know where our bikes had been moved to. We lost a couple of days of our bike rental because of this. A security guard there took two of our bands from us so we had two people that couldn’t get in or out unless someone else was with them. The security guard told us that the owner would have to come to get the bands back. We called the property manager right then to let them know. I was told a few days later by the property manager that the bands were lost or misplaced(by the security guards) but they wanted me to replace two bands at $300 after there insurance claim that I purchased beforehand was denied. In my discussions with the property manager I was shamed by her and told to stay somewhere else from here on out for something that wasn’t my fault. Needless to say this was $9000 for one week. Irresponsible security guards and property managers. Very disappointed.

4 years ago, RH675

Do not trust, you might be recorded for your entire stay

VRBO has an explicit policy that hosts are not allowed to have outdoor audio or video surveillance unless it is explicitly on the listing. We booked a 3 months stay and our host has a doorbell camera and audio recording device that records all of our conversations in the living room and kitchen areas of the apartment and observes us anytime we come in and out of the apartment, which is located in a secured building that has plenty of professionally monitored surveillance. VRBO decided that it is ok for the host to violate the policy and that we cannot leave unless we forfeit the $8k we paid to stay here. Huge violation of our privacy and literally ruined our honeymoon. We are under stress now daily and cannot wait for our holiday here to end. In addition, the host harassed us by asking for documentation for our service animal, had a camera inside the apt which he eventually let us take down, told us we can no longer get mail or packages after the incident, and tried to intimidate us by threatening to send the police on us if we refuse to be surveilled by him. He also lied to us by saying that the recordings are monitored by a team, only to later say that only he has access to them. VRBO continues to ignore our case, and insist that he is in the right. Never use them. They are horrible. If you have any problem, you are screwed.

3 months ago, Mad as @&$(

Worst experience ever

I never write reviews but for this instance I have to. This was/is by far the worst experience ever. First off I booked and paid for my house in December and my travels was in April. On the day we were supposed to be checking in I contacted the host and was told that someone had already checked into the house that I booked over 4 months ago. So I immediately called VRBO and was booked into a hotel we’re now we are on separate rooms and only for one night when I had the house for the entire weekend, checking in Saturday and checking out Monday. We have to be out by 11, I was told that I would be contacted with information on where to check in, it is now Sunday morning and I have still not heard anything. Problem one, we all had separate rooms, now we are sharing rooms, problem two we are coming from out of state, and have another person coming in today. Problem three we had things planned for today and now we have to move hotels and maybe losing and having to pay more money. Because now we have to figure out how to pick up a fourth person with luggage and have all four of us in the car with all of our luggage and carry on. The way that I have this planned out we would not have had any of these issues. As of now I have called 3 times and have gotten no resolution!!!!

4 years ago, KoonC2020

Disappointed in VRBO

Disappointed that VRBO does not hold owner accountable for their mistakes. I booked a trip March 2019 for March 2020. I reached out to the owner and told her we were excited to come. In May, the owner sent me a message to my personal email stating that there was a mistake in the booking and our trip would coast an additional $100 PER NIGHT (plus additional taxes and fees). The email actually went to my junk mail and I just saw it (Sept 2020). I contacted customer service and was told that it went against their policies however nothing was done. They advised I could cancel for full refund, however the availability of other places at the same location was slim and closest thing in our price range was $300 more. I asked if they would waive a portion of their service fees on the new booking and they told me no since it was so far away. There is no way to write a review on the owner. She admitted to me that she sent a few others the same email in regards to wrong price so I know there are others that she did this too. Had she informed me right away, I would have understood however she waited over 2 months to contact me and when she did contact me she sent to my private email address instead of thru the app. The situation is very shady and VRBO should require owners to honor their bookings when it’s their mistake or help vacationers find another place comparable in price.

2 months ago, Jenna_S.

Best Kept Secret!

Not only is Roatan a hidden gem, so is the Lazy A house! This our is second year in a row to visit Roatan and this house did NOT disappoint. The house is on the beach with picturesque views from morning to sunset! I could have slept on the patio, literally! The house was clean and the beds were great. The kitchen is fully stocked with equipment. The snorkeling off the dock was awesome!!! We saw many starfish and lobsters. Clearwater diving is amazing and walking distance down the beach. Their diver-to-guide ratios are so small that it practically felt like a private dive. There are several restaurants within walking distance. It’s halfway between the popular West Bay and West End. Water taxis go by the dock every few minutes. Sarah and Mary were extremely responsive and had no issues checking in or out. Sarah will make sure airport transportation is set stress free! Dixie is a private chef that will come over and cook the most amazing island meals (very reasonable)! We have used her 2 years in a row! Overall, best location and house! We are already checking our calendars of when we can return! Thanks again Sarah!

2 weeks ago, Unhappy lodger!

Vrbo left my family with Accommodation after confirming the stay three days prior!

Vrbo confirmed my stay in Richmond/Vancouver, B.C. 3 days prior to my vacation with one of their properties . When I arrived at the site, there were no host. The house was emptied and looked disarrayed. By the time I communicated with three different agents, 2 by text and 1 on the phone, I wasted 4 hours and it was getting late. The agents could never contact the host. Vrbo agents could not find an alternative accommodation for me since most hotel rooms were book because of the Rolling Stone concert. I was left to find a hotel stay late on July 4, 2024. Vrbo told me to get my own hotel stay and Vrbo will cover the difference. A Vrbo Resolution Team will contact me soon. Well, this too was a joke! I finally found 3 different properties for my vacation. Paul, the Resolution Team emailed me that they will not do anything for me because I used Hotwire to find my hotel rooms and not one of their partners’ applications which the other agents did not mentioned to me earlier. This is the way Vrbo’s business practice is!!!!! They tried to shed their their responsibilities to help me find alternative accommodation. They lied about covering the difference. Vrbo ruined my vacation. I hope everyone don’t fall into Vrbo trap about furnishing accommodation. They blamed that on the host.

2 months ago, Mickeymini

The WORST company ever!!

Over a month before our trip, we booked a Marriott condo near Palm Springs, CA. Since we have children, we chose a condo with several pools. But to our surprise, three days before our trip, the host suddenly canceled our reservation without any explanation. I had to book another hotel in a hurry so I contacted Vrbo and they did nothing. They charge a cancellation fee if a customer cancels a reservation, but offer no guarantees to the customer if the host cancels a few days before the trip. The hosts can do whatever they want. I spoke with two customer service representatives and told them to have a supervisor contact me, but no one ever called me back. It says〝Bookings made on our site are protected with our Book With Confidence Guarantee” on their website. Yes! They just helped me FIND a property, did NOTHING for me, nor did they make any other hotel arrangements. I have traveled all over the world and I have never had such a bad experience. I don't want everyone who reads this review to have the same experience, so I advise you to never use this company. Also, the host 〝STR Timeshares, LLC” this small company in Florida owns Marriott timeshare rooms across the US, but if you make a reservation through the Vrbo, BE REALLY CAREFUL if this company is the host!!They don’t care about customer but only cares about their own profits!!

4 weeks ago, Hit Man Flanagan

Childhood life revisited

The house I rented popped up and VRBO only tells you the city. It was in my childhood home and I popped for about double what a motel would cost. Much to my surprise it was a childhood friends home that I’d roamed the halls and staircase as a child. If you want a full house experience and you want to be wowed at every turn and the cleanliness and accessibility to everything, walking distance 1/4 block to best breakfast in WV, but walking distances to the Ohio River, shopping plazas, world famous handmade and dipped Austin’s Ice cream. If your a nature person you literally are only blocks from 12 Pole creek and the Ohio River. This city merges with KY Ohio and of course ALMOST HEAVEN! The bed when you wake you’ll look around to see if you are there. I can’t say enough about this simple but elegant home and the host is there through any needs. Feel secure because there are Ring Doorbells to remain safe and oh I forgot to mention the front porch, so many of my friends now retired and I hadn’t seen were walking to the senior center and I’d say hey (my name) and they wow I can’t believe it’s been this long!

6 years ago, jtr03c

Unacceptable customer service experiences

The app is okay at finding rentals. However, my first experience with VRBO was so terrible that it will certainly be my last unless they improve their customer service support and fix their cancellation policies to protect renters who get ignored by the rental owner/manager. We unfortunately got a rental that was manage by someone who did not respond for days. I VRBO directly first through the website online chat support, which seemed to be positive, but then I was told to call the corporate customer service hotline number to speak with an agent to “escalate” my grievance about the lack of communication from the rental owner/manager. Because of the lack of contact from the manager and a negative review on the property I was confused about how to proceed and whether or not this rental was legit or a scam. I requested to cancel, and the manager finally responded by cancelling the rental and keeping the $1,700+ for 4 nights. So now we are out $1,700+ and have no rental! The agent from VRBO kept referencing policies and sounded cold and unable to make any changes or even partial refunds. At times, the agent could barely be understood. The customer service was abysmal at best. Apparently, VRBO does not do a good job at quality control and keeping property owners/managers in check to ensure customer satisfaction and good communication.

2 years ago, c_z_and

Guests and Hosts - This App Needs Help

As both a host and someone who books through both VRBO and Airbnb the VRBO app has slowly gotten worse. Here are the major issues with the app from a hosting perspective. By the way I’m using the latest iPhone pro. Finding messages is horrible. You are notified and then you have to search for it an often when you run a search it will indicate the search failed (with something like a first name search). If it’s a new message why isn’t the first message in the inbox? Additionally, you cannot schedule messages to go to guests. This feature is in Airbnb and it makes it easier to automate message delivery. When it comes to listing - you are limited by the amount of text to enter house rules, so you have to send a separate document in a pdf (very clunky). It also doesn’t yet have a feature to list if your property has EV charging. The app often logs you out for some reason. Last week it couldn’t retrieve any messages and the app had to be reinstalled on every phone and tablet my group uses to manage reservations through VRBO. I really feel like VRBO needs to work on this app and develop a new version with both guests and hosts in mind. If the app continues to be problematic it will lead to people just not using it or directing people to use a competitor.

4 days ago, chainlink7

Amazing experience! Ultimate place to unwind!

This is truly an amazing house to stay in. The owner has thought of every detail for ultimate relaxation. The house was very clean upon arrival and obtaining key and instructions for check in was incredibly simple. The owner quickly responded to any questions I had. As a mom of 3 kids vacations can be challenging. This house provided many different types of entertainment from ping pong, to paddle boat, to easy access to streaming platforms for entertainment, to chess and the ultimate house for hide and seek. Not to mention the lake with the floating dock that they jumped off 100 times. My kids never fought all weekend. Other important aspects were an incredibly well stocked kitchen, an amazing ice machine that never went empty, fast WiFi, and a high powered washer/dryer both upstairs and downstairs. Beds were comfy, hot water was endless and the view is absolutely stunning. I strongly recommend this gem to anyone looking for a fun filled and relaxing lake experience. The dates go quickly, so I will be reserving for next summer as soon as dates become available!

2 years ago, JJfromIA

Lies

I used VRBO twice last year. One time was a Miami townhouse that was supposed to have a balcony with a hot tub and free wifi. Neither of those options were available. The second trip was way worse. I booked a one night stay in Chicago in August. The person renting the place listed a nice 1 bedroom that would have worked perfectly. That was just not true though. The renter had listed this property as a shared dwelling. The renter was there, wouldn’t leave and wouldn’t allow for private access to the property. He wouldn’t provide a key, there was no access to the house unless he was home and this was beyond bizarre. I chose not to stay there given that I’d be in essence in the next bedroom from him with no ability to keep him away from my space. I complained and got told it wasn’t a shared listing. I escalated the grievance to a “higher department” but didn’t get a response for over a week. At that point, the renter gave me a trash review for my stay although I never entered his property. I complained further to VRBO with no help. I don’t think anyone should have to share a home through this service and definitely not for several hundred dollars for a night. I now watched a VRBO commercial that said you’d get guaranteed privacy and wonder why they’d let that ad air when they don’t practice this in real life!

3 months ago, KPComo

Great view at Canyon Lake

Visited for 5 nights to attend our son’s wedding. Our family enjoyed the location, breath taking scenic views, so peaceful & quiet, no road noise @ all, many deer roaming all around, open space floor plans although downstairs master bath is far from the master bedroom, huge counter top in dining room, comfortable beds & sofas, excellent WiFi, the air condition worked great, plenty of fans also that we didn’t use however were readily available & plenty of pillows and blankets. Opportunities for the property, replace light bulbs & dust light fixtures & make sure every light fixture functions, especially in the showers, provide more washcloths, sweep under beds, mow the grass (over 1 foot tall) when pets pay to be guests they should have grassy space for their needs also and check hot water temperature in the kitchen sink. Our family enjoyed Las Barcas delivery of mexican food & a pontoon boat rental from Canyon Lake Jet Ski & Boat Rental to help us chill after all the festivities. Would definitely stay here again if we needed that much space as would be perfect for a multi family stay.

1 year ago, Michelle Arbuckle

Messaging mishap

We booked a home for our daughters wedding in San Diego in Jan for May. On the message site we received confirmation of booking through Avant Stay and also we received messages from another person named Ryan Michaels. It appeared Ryan was the owner and Avant Stay the manager of the property. We conversed with Ryan several times throughout the months leading to May. I noticed a discrepancy in dates and address at least 3 times in our conversations. I kept asking Ryan if we had the right home? He said yes. He never double checked and vrbo doesn’t require the people messaging clients to check bookings. The day of travel (we are on the tarmac) Ryan messages me we don’t have a booking with him! I can’t call anyone now since I am on a plane. Mind you 5-9 I asked all these questions with him stating I still had a reservation. We did not know we still had a place to stay at the avant- stay location until we landed in San Diego. This should never happen. I called avant- stay and vrbo for some compensation for the stress and calls I had to make on day of arrival due to their site error and got met with it is all your fault. This was sounding like a scam and we were very worried. House was mediocre with unsafe conditions for a child to be in. Buyer beware of using these sites. Vrbo should have checks and balances.

1 year ago, Dwcui

Rude hosts, Terrible Customer Service - use Airbnb

First time trying to book using VRBO and won’t be using it anymore. I made a request for five nights that were available on the app and just assumed I was done. Less than a day later the Premier Host updated my stay to the next day for $10,000 a night. I couldn’t cancel because it was outside the cancellation window so I call VRBO customer service. The agent I talked to couldn’t do anything to cancel but said that even though it said my payment was scheduled for $6000 (half the total plus fees and taxes) that it shouldn’t charge me but I should call back tomorrow (guessing I had an after hours agent). I called back the next day and the agent contacted the host and then came back to me and said that I didn’t respond quick enough to the host (again who is premier) saying the dates were no longer available and that they had accidentally updated the dates to the next day and the nightly total to $10,000 a night. I am baffled the agent didn’t see any issue with this and asked for a supervisor. They said it would have to be scheduled for the next 24-72 hours. I said I would like to speak to one now and got out on hold and then the call disconnected. Why did the host not just reject my offer if it was truly unavailable minutes after I requested it?

2 years ago, gibby4

Predatory Booking

I booked a rental through VRBO in March 2022 and made the first payment on April 1 of $223. I was told the remaining balance would be due on June 10 and it would be around $1500. However to my surprise after attempting to make my payment over the phone with the actual rental agency I was notified that the total balance was more than $1700. I was told that in an email it was made clear to me that I would have this additional charge that I would have to make, however it was never explicitly stated (and I spoke with the rental company a handful of times since I booked to clarify details!!!). In addition to that, the invoice went to my spam mail (of which the customer service rep at the rental company stated “happens often”) and was told there wasn’t much that could be done and it was VRBO’s fault with their marketing. It’s quite unfortunate to me that VRBO would market in such a way that is harmful to the people booking with them, but that’s exactly what happened to me. Now I’m being forced to pay a service fee to the rental company in addition to the service fee I’ve already paid to VRBO in order to book - when none of this was explained upon booking. It’s predatory. Think about the people that can’t afford to pay the “hidden costs” associated with booking through agencies like this. Wild!

3 years ago, Stranded Traveler 2021

Disaster

We reserved this property for a family reunion one month ahead of traveling. At 9:02 A.M. on the day of our scheduled arrival, we received a text from Chris, the owner/host,explaining that they were unable to host us this weekend because the management software DOUBLE BOOKED THE PROPERTY!!! At this point, our dogs were already at the kennel, and the car was loaded for departure. The host was not sympathetic, but he gave us a phone number for VRBO’s customer service for stranded travelers. (Seriously? Does this happen a lot?) VRBO was UNHELPFUL, saying that they couldn’t help us find another property, but we should book hotel rooms for the family and send them the receipts. This wasn’t a good solution for our family reunion , so we wasted four hours calling everywhere and finally found a property with Vacasa to accommodate all of us. It was an extremely stressful experience and terrible start for our family trip which we had planned one month ahead. To add insult to injury, during the long weekend we continued to receive emails from VRBO, “How was your first night? Did you find everything OK? Christopher” The next day, “We hope you’ve enjoyed your stay at the Ranch” with check out instructions. What a mess! Beware of reserving this property, You may become a stranded traveler on your day of arrival. Never again.

9 months ago, jhaus128

Beautiful house in Rio

Just stayed here for six nights with a group of friends and we thoroughly enjoyed the house. It was our first time to Rio and at times, we wanted to just hang out at the house rather than explore Rio because it was so nice. We of course, did both. The house itself belongs in Architectural Digest as it is beautifully designed and well kept. The top floor with the outdoor spaces on either side was incredible and we spent most of our time here while at the house. The housekeeper was around in the mornings and made breakfast. She was very friendly and helpful. We hired the driver Leonardo for the week as recommended by owner and he was excellent. I highly recommend using Leonardo especially if you have group of people. He made getting around town so easy. Owner Eduardo also was readily available via text for issues and any needs. He also left a very detailed guide/rule list in the house which was quite useful. We ate at several of the restaurants that he recommended and they were all amazing!! I would highly recommend staying here if you are visiting Rio!!

3 years ago, The NC & SC Blumbergs

Picture Perfect Cabin!

My husband, myself, our son, daughter in law, and 2 granddaughters (8 & 10) spent4 nights at the cabin. We thought it was pretty close to perfect. So convenient to have the creek right in the backyard where they all fished and rode the tubes. Our dog couldn’t hAve had more fun either! The property is private so they had lots of room to run around. We did the gem mines, we hiked Wayah Bald and went white River rafting. At night we sat by the fire pit and soaked in the hot tub. The kids were thrilled to see so many fireflies! I highly recommend any of the area activities. The Nantahala Outdoor Center (NOC) was the company we went to for rafting-our guide was amazing! A must do! The cabin is very comfortable and is stocked with everything you need. The nearest grocery store is 30 min so best to bring a few things if you can. Scotty and Barbara were great hosts! We had a problem with the oven and they went out and bought a new one that next day! We came home and it was already installed. We’re not even home yet but have already booked for next year!

4 years ago, Marisela2020

Bad Service

I booked a room with this company. My card was charge twice. I immediately file a report about a duplicated transaction. I was told the refund will take three weeks because of COVID. I was already disappointed, but I understood COVID makes everything more difficult. I waited the three weeks and decided to called. I was told they need to call the hotel to confirm my transactions. I kept going back and forth between this app and the hotel for two weeks with no answers and no refund. After the 5th week I was told Vrbo will not be responsible for the refund because it was Expedia who was in charge. I never made no deal with Expedia, but I was stock with them. Once again, I spent hours calling and asking for answers every call was at least 1- 2 hours with no answers. At the end this company blame the hotel and they blame Expedia. The hotel blame Expedia and Expedia blame the hotel. Bottom line I am still stuck with out a refund and no one wanting to take responsibility for the transaction. This is the first and last time I would ever use this app. Their customer service is horrible and I wasted at least 20 hours trying to fix something that it was not even my fault. Bottom line I paid twice for my same room. Saving a little money cost me twice as much the money I was planning to spent. This is so disappointing 😒.

6 days ago, schandelle

DO NOT USE VRBO TO RENT

I rented a Vrbo, and it was the worst experience of my entire life! I arrived at the property and it was absolutely filthy and they wouldn’t get anybody in until two days later to clean it. The second morning of our stay, the microwave caught fire and I spent over six hours on the phone with both VRBO and Vacasa, who they apparently use as a middleman between them and the property… only to have them say they would contact me they would keep me updated and they would replace the microwave, but surprise surprise they did not. On the last day of our stay, the sewer started back up into our room and once again I had to spend multiple hours on the phone with both casa and Vrbo in order to get it remedied. But surprise surprise it was not! They put all of the burden is on me as a consumer, and made me be their manager and it was basically a game of pass the buck. I finally got a good manager at Vacasa who took the issue seriously and gave us a refund. But VRBO is refusing to refund their $48 service fee. I’ve now spent countless hours, at least 12, on the phone trying to remedy the multiple issues we had. I will never rent through them again and will tell everyone I know what a terrible company they are and how they lack any kind of integrity or customer service skills.

6 months ago, Brittany1032

Double booked on NYE after driving 9 hrs

We had a trip to NOLA planned for NYE and the Sugar Bowl and drove 9 hours to our rental home that we booked a month in advance. We arrived a half hour early and just waited in the car for instructions. At our check in time, we were unable to access the home and we’re not given instructions, so we called the host, only to find out that someone else was already staying there and wouldn’t be leaving until the next day. It was a 2 night stay on NYE and New Year’s Day. Do you know how hard it is to find a hotel with 2 available rooms on NYE in a city that hosts the Sugar Bowl?? We ended up paying $1000 out of pocket for a hotel. The whole point of renting a house is to see our friends that we traveled with. The host was nice, but this was her fault for not checking to see if she had double bookings. VRBO customer service was absolutely horrendous. We were on the phone for 3.5 hours, being placed on hold for a half hour at a time and being hung up on, we were getting the run around simply trying to cancel our reservation. They finally canceled it and issued a refund that would take up to 15 biz days. They wouldn’t cover our extra expense for the hotel and didn’t have another home to let us stay in. We will never use them again.

3 months ago, MommaHuha

Absolutely no viable options!

I arrived at our VRBO historic Richmond 3 bedroom home. I was not expecting modern luxury. I was NOT expecting water damaged, peeling ceilings directly over one bed. Nor did I think there should be Sheetrock tape hanging and ceiling paint and pieces on the floor in the sunroom. Furniture advertised on porch not existing and having my car ransacked night one. When I contacted BRBO my option was to move to an emergency hotel. Maybe they could get 2 rooms since I had guests coming but if I didn’t accept that immediately I was out of luck. I didn’t because I had just carried everything in, did not want to carry everything out and wait til The MIGHT find something. Let me also mention my husband and I are both in our 60s sbd he had recently had hernia surgery and needs a second one so I was doing all the carrying. ALSO I told them multiple times this was my WEDDING week and we we’re getting married mid week so I didn’t want to possibly move twice. I was then told I should use my travel guarantee but that was to purchase another VRBO reservation and pay fir it and then submit for reimbursement. AGAIN I did not have those funds available. I will NEVER use VRBO again as I know people who have had less issues and great help rectifying them with their competitor.

Description

When other vacation rentals feel like a lot of work, try one that feels like a vacation. Whether you’re looking for a beach villa, cabin bnb ioption, from booking to checkout. Why get shortchanged when you can get rewarded? One Key is a rewards program you won't find on any other vacation rentals platform. Earn and use rewards on eligible vacation homes, flights, hotels, car rentals, and more across our family of brands. - EARN OneKeyCash™ and use it across Vrbo, Expedia, and Hotels.com - SEARCH for private places to stay in 190+ countries - PLAN and collaborate with your people using Trip Planner and group chat - USE FLEX DATES to help you compare booking options & prices across multiple dates - GET LONG STAY DISCOUNTS on select vacation rentals - BOOK securely from your phone or tablet - GET 24/7 SUPPORT from a real person for any issues that come up - TRAVEL anywhere and share trip details with your group REWARDS • One Key is the first loyalty program from a major vacation rentals platform. • Book and earn rewards on eligible vacation rentals. • Use OneKeyCash across Expedia, Vrbo, and Hotels.com. SEARCH • Browse private vacation rentals complete with pools, backyards, and more. • Find unique homes not listed on other platforms. • Filter by preference: price, location, amenities, and more. • See rental photos and reviews at a glance. • Have questions about a property? Get quick answers from our virtual assistant. PLAN • Tap the heart icon to save and compare your favorite rentals easily. • Invite friends and family to join your Trip Planner. • Leave comments and vote for your favorite places. • Keep your trip conversations in one place and chat with your group in real time from anywhere. FLEX DATES • Easily compare prices & booking options across multiple dates. • Search for properties within days, weeks, or a range of months. LONG STAY DISCOUNTS • Earn discounts on longer stays at participating properties. • Choose from a wide range of vacation rentals & save 10% on select properties with extended bookings. BOOK • Have questions about your booking? Message the host to ask about the property. • Book and pay securely in the Vrbo app with your credit card. 24/7 SUPPORT •Any issues? Contact our 24/7 customer service team. • Connect with a live person any time before, during, and after your trip. • Reach a real person in about a minute, by phone or chat (US only). TRAVEL • Quickly access important booking details like check-in instructions, WiFi passwords, and arrival information, even when offline. • Share important trip details with your people by inviting them to your trip. • Access your conversations and message homeowners from your device anytime. Note: Unless otherwise noted, currency is displayed as USD in the property listings. Please visit www.vrbo.com/mobile for more information about the Vrbo app.