Hi, Any chance you could make it easier to use PayPal? Now I have to go through all menus (stations/date/time), by the time I get to “pay”, it tells Americans etc., has to use PayPal for some security stuff. Any chance I can get to the PayPal link through a settings link, on top? Thank you. PS Not sure about why Americans etc., have to use PayPal. I use my credit card all over Europe, and Norway in particular, without any issues, for years.
Really nice application. The GUI is slightly overloaded, but quite convenient and informative. It is also very handy that one can purchase the entire trip including the VY train, Ruter’s T-bane and a local bus. It even has a taxi, although that one goes separately, but it is still nice to have it right here in the same application. I see several negative reviews here saying about problems with payment, and I reckon, this is about non-norwegian cards, and those indeed should be supported, I think. Meanwhile, for those living in Norway paying with Vipps works totally fine.
Folks, you can’t sell an app that tourists are expected to use traveling in Norway that refuses to serve hundreds of thousands of visitors from North America by not accepting credit cards from the U.S. I first encountered this problem on my last visit to Norway in 2017 so you’ve had 6 years to fix it. I’ve heard you accept PayPal, but generally only folks under 40 use it and even they have moved to other apps. I now follow several sites for travel tips to Norway and am seeing a lot of miscommunication that Norwegians don’t accept Visa cards at all. If you don’t fix this soon, it will cost the Norwegian Tourist Board millions to address.
Awful. Couldn’t buy a ticket on the app, missed the train.
Requires a lengthy login set up that’s riddled with error messages. This took so long and wouldn’t accept our credit card, so we missed the train while having to buy the tickets in-person instead. Don’t waste your time and just buy the tickets in person.
The previous version was soooo much easier to navigate, this one is awful. It’s literally hard to find the time table for a route on a certain date/time
It’s rare to find such a bad app in 2023. This app incorporates all the bad qualities that all users hate. It has a poor user interface, a dysfunctional transaction usability and overall instability. Use of this app should come with a warning label. Will cause frustration and headaches.
I have used my credit cards extensively in Europe but can’t get the app to accept them in my profile so I can proceed to purchase a ticket. I live in the United States. Help!
First of all, why Vy? Who came up with a pointless name and concept like that??? Since this is a ticket and transportation infustry app, what about making tickets available to be added to Apple Wallet?!! Ever heard about that? Just like airlines, events, hotels, and other bus- and rail companies do. Otherwise I don’t see any point in using the app. It’s not integrated into the iOS system which makes is good for locals, but irrelevant for global travelers.
First the app is a bit confusing to navigate, second, I have plenty of funds in my bank but I tried twice to purchase a pass and it even pulled up my bank name before saying transaction failed. From the other reviews I recommend you find a new developer and start over!
It is bewildering that basically the app because it does not provide the PayPal option available on the website, which is essential because regular U.S. cards will be rejected (the Vy website says so, but the app fails to mention it). So you have to use the website anyway, which defeats the point of having an app.
You can go to nsb.no using your web browser on your iOS device to see timetables and purchase tickets. You will not be able to view the ticket there, though. You receive a code, which you can use to pick up your ticket at a station, from one of their machines, or using their app. It appears that many stations are unmanned and don't have ticket machines. If you think, "Okay, I'll use the app" be aware that you need to log in to an account/profile with the app to retrieve your ticket using the app. To create an account/profile on the app, you need a Norwegian mobile number and a Norwegian postal code. It may be possible to create an account/profile at nsb.no using your web browser on your iOS device and then retrieve your ticket using the app, but I haven't tried that yet.
Agree with all the others’ comments. Booked a ticket and it downloaded but cannot locate it on my phone, and I have only ten minutes after my ferry arrives so I can catch the train to Myrdal. Also tried to book to Oslo and cannot get future departures - just today.
I see no point in this. Now it’s difficult to book a train ticket. It used to be easy. Why would you make it less convenient and more complicated to use?
I'm an annual academic visitor to Norway. This the only of many international rail and airline apps that doesn't let me create an account without a Norwegian phone and address. I'll use this as an example of terrible app design for my Computer Science students.
NSB app was amazing until we got Vy Wu Wy or anything else you want to call this confusing poorly rebranded name. The logo is poorly designed, it does not stand out and it does not feel that I am using a national railway. This is probably worst rebranding example I can think of.
Vy is the most ridiculous name they could possibly come up with, and how many millions did the name change cost?! Really should have just continued with the NSB name.
I’m simply trying to sign up for the app. Every time I enter information and tap register, it says please correct errors but there are no errors. So this is literally unusable.
NSB makes it impossible for customers with foreign credit cards to buy tickets with their app. NSB does accept PayPal...but NOT in the app. How about you guys fix that?
The subject says it all. Train is always on time, but has THE MOST TERRIBLE INTERNET CONNECTIVITY. Don't expect to get anything done if you take your work to-go.
Har prøvd å kjøpe billett flere ganger gjennom appen den siste uken, har betalt og alt mulig, men ingen billett dukker opp i Vy appen. «Skikkelig» forbedret app. Fy Vy!
The app asks for payment, I put in my information and it sends a one time code via SMS to approve my credit card. I put in the code and the app still says “transaction invalid.” This is now the 3rd time I’ve tried to book tickets through the app without it functioning properly. I guess I’ll have to book all my tickets in person at Oslo S, so really, what’s the point of the app at all?!
I purchased my tickets on web, asked for PDF tickets (which keeps giving me an error), downloaded app so I could use it to get my tickets since site keeps saying PDF cannot be downloaded, entered pick-up code and app is telling me that pick-up code can’t be used in the app. The app also does not show any record of the tickets I purchased. Waiting for their customer service to get back to me on how I actually can obtain my tickets.
You can use the Vy app to quickly find departures for journeys by train, bus, metro, tram and boat across Norway. You can buy tickets from Vy and other transport companies such as Go-Ahead, SJ, Ruter, Kolumbus, Skyss and Brakar. It should always be easy to make the eco-friendly choice when travelling, so the Vy app also lets you: · See relevant suggested itineraries in the journey planner – including how long it takes to walk or bike · Get real-time information on all departures · Receive push notifications about delays and cancellations affecting your journey · View your tickets and present your ticket for inspection · Check how full each carriage on your train is · Save your favourite routes and places that you frequently visit · Book taxis across much of the country · Listen to audiobooks and podcasts, and read newspapers and magazines Thank you for travelling by public transport. Every journey counts!
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