Can’t get new app to work. Useless app because it does not work. I’ve not been able to purchase gas with it. Getting my gas at Food City and Murphy’s now.
When I go to the app to put gas and put it in the when I go to pump gas the app will not let me pick the store that I want it keeps on putting me on one store I hope you can see this because I cannot see a thing Mark like I am doing something store that I won’t it will not accept that store it keeps putting my app to the same store I don’t know what this app is getting this or not because it’s just lines going across and not printing any print at all
With the new update came the password change which is fine. But now I can’t get my free items. It’s happened 2 weeks in a row now that I’ve scanned the free item and scanned my app card and it said that my account wasn’t found or was unknown? So I used both my phone numbers and it just wouldn’t take the price off. I’ve heard this has happened to multiple people and we can’t find a way to fix it. If we are able to use my phone number (which means my card is active) then why can’t I have my free items?
I hate this app. Lost my old card but they need a phone number registered to put a new card in on the same account. Why? Then I try to update the card and end up in an endless loop of hit register, ask for information, ask if I want to turn on notifications, fail to load, ask if I want to register again. I shouldn’t have to spend 25 min to register a card for a gas station and then be unable to actually register it. As someone who really likes weigels this app makes me hate them
I’ve never had an app or business ever charge me a return fee, and this return fee is double the amount of gas I got. Now it’s been a week and they still haven’t fixed the issue even after I paid the fee. Three weeks of gas money down the drain for a scamming CheckRedi debt company attached to them. The app only saved me from going inside. It’s been deleted, I’m no longer using it. I rather deal with social anxiety over possibly paying another return fee.
I have tried for several months to update my password. I get the message to enter my email and I will be notified what to do. I have done this numerous times, and I have yet to get an email. I have contacted Weigel’s headquarters and nothing I have been told to do works. I would love to be getting my rewards, especially credit for buying milk. I would love for someone at Weigel’s to contact me and help me with this.
For the previous two weeks I have recorded alerts for free items that were not actually free or available. I won’t pay attention to this alerts from here on out. I came to the store both times but this time I didn’t make a purchase because I feel tricked. I may just delete the app all together.
The new app is ok, not super intuitive. The pay at the pump tab needs to either be on the dashboard or at the top of the app, I shouldn’t have to scroll to get to a payment option. It should be really easy for me to give you my money, lol. That being said, I absolutely love Weigel’s. It’s not just my favorite local gas station, it’s my favorite gas station period!
I used to have my rewards card in the app, but they changed it to force people to log in a couple months ago. No matter how many times I reset my password, the app won’t log me in. The app REFUSES to let you see your reward card without the forced login that doesn’t work. This app is worthless. I’ll start buying gas elsewhere.
Surprised it’s been months and rewards redemption still hasn’t been fixed. Have had to pay for three donuts because the reward on my account just won’t redeem. Doesn’t matter if I use my physical card or phone number. I like Weigel’s, but end up going to Casey’s because their rewards and app actually work.
This Weigel’s store is the best. The workers are always pleasant and take the time to observe and serve. Special thanks to Louise, Amanda, Peggi and Kaighla.
Ok, so this new update made me change my password, so after when I did that, the app wouldn’t take the verification codes that the automated system sent me via text message, now it won’t take my phone number!
Whatever genius thought it was a good idea to update the app and log users out needs a different job. Second thing is the fact that it won’t load. Good job, keep up the good work.
The points you earn from scanning your card are worthless. You can use them to redeem rewards but the rewards can’t be used. For example the free donut never redeems.
With the Weigel’s card I could pay for in store purchase and purchase gas at the pump. With the ap I can only purchase at the pump. Can you link in store purchases to the ap as well?
I knew Chris Weigel years ago. Super nice guy, but this app has never worked. I want to support the Weigels, but getting into this app is impossible. Super nice stores. Shame.
With the new update, the option to pay in store has been removed. So now, you can use the app for two things: instead of physically paying with your Weigels card at the pump, you can use the app, and when you buy milk or other things, it holds your rewards card. Unfortunately, there are a lot better apps that hold your rewards card. I don't understand taking the pay in store with the app option away. It was a great way to not have to bring a wallet, a purse, or anything in besides your phone, which is tied to your card. I wish this feature would be put back in. Until then, this is just a brand-specific loyalty card holder.
The UI of this app is very dated and clunky. You can’t sign up for mobile pay with the digital card in the app, it’s hard to find what you’re looking for, and overall everything just looks dated. The 7 cent discount is nice, but the hassle of going through the app doesn’t always make it worthwhile (it’s often faster to just swipe my card). Overall it’s not bad, but now where close a 5 start app.
There used to be an issue with the new store on Clinton Highway, but I contacted Weigel’s via their website and they fixed the app issue very quickly. Love the app, works great everywhere I go now.
I had a problem with my card but as soon as I notified Weigel’s they cleared it up and now I can use my card and get my rewards and gas at a discount. Thank you Weigel’s.
Nice ideal but doesn’t support ios 15. Very hard to get fuel with it. Might as well just use a debit/credit card then go thru the hassle to save(?) on your gasoline. No upgrade since 2013, now 2022. Keep up.
I downloaded this app to make my experience more seamless and easier to get rewards, but within ten minutes I deleted it! I've never been so frustrated trying to set up an app just to get a discount for gas. I'm floored that such a prolific local company has one of the most unusable apps ever.
My card is registered, always has been. Suddenly I don’t get the deals anymore. Even after showing the clerk the deal in the app and scanning my card, it didn’t reduce the price nor would the clerk alter the price to abide by the deal.
Always get error 210 at every location when trying to activate pump and the attendants are clueless. Had one today who didn't even know the app existed. I am missing out on the club price. Very unhappy. Big step backwards, weigels...
I would love to pay at the pump with the app but figuring out how to add a payment card to do so seems impossible. Rewards and Mobile Pay don’t seem to actually be related either.
The clerk at our new Weigel's told my husband to download the app and sign up on line for rewards and fuel discount. She did not give him a card. I got a "card" online but the card number I was issued shows up as invalid on the same app that issued it. GET YOUR ACT TOGETHER, WEIGEL'S, PLEASE! I am deleting the app.
They want you to register your bank account through them that is unacceptable and they do not need to know personally identifiable information to offer a Gas discount.
The only reason I downloaded it was for mobile pay and it has only worked one time out 10 try's. It gets the error everyone else is talking about. At this stage it's a worthless app!
I cannot pull my payment history, I cannot do much on this app. Such a waste if I cannot pull anything on this app. I know you can update this and make this useful app and fix the payment history. Thank you
App crashes every time I add a password which is the second field of 15ish to register. Use a modern auth solution like OAUTH and utilize social logins which most use now. You shouldn’t be managing identities. Not your sweet spot.
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