They have an amazing team from the shoppers that do the online shopping orders to customer service. If there was ever a problem or there is a product they are out of they contact you to see if you would like something else. The customer service is very friendly and also professional if there is any kind of issues they handle in a timely manner and are always willing to make your online or shopping experience easier. The pharmacy is also excellent I don’t need to contact them for refills they do it automatically for me. The whole staff at this Wei’s market and pharmacy are very helpful and kind and the store is always clean and well stocked.
Why is it that there are more self-checkout lines than cashiers at the Kutztown location? Many shoppers DO NOT like them. Why should I become a Weis employee and do the work for them? It is ok for people buying a few items and are in a hurry, but it is not for everyone. Today there was one regular cashier with a line of three full carts and I had ice cream and just a modest order. I again was forced to do self-checkout and I again had to get help because the machine thought I was finished when I wasn’t.So frustrating. Plus I was unable then to get cash from my debit card. Things are changing at this store and it is becoming less consumer friendly. I love the pharmacy here and get some good deals, but if this continues I will have to go elsewhere. I love the grocery stores that ask to help you take packages to your car and have cashiers that talk to you while checking out. This world is getting so impersonal and anti-social. Unfortunately Weis in Kutztown is following this pattern.
I’ve been using this for delivery for a few years. Never had many issues. My most recent delivery was about a month ago. Since then it seems the app changed. I did all my shopping and went to pay I noticed the delivery charge did go down but a clip and collect fee was added. It also added a tip option. A few years ago your policy was not to have that so the new charges plus tip makes the delivery about $10 or so more than it used to be. It also won’t let me check out saying I don’t have a delivery address set. My address is under my account and under my addresses. I can’t figure out where it’s wanting me to put an address. I’m beyond frustrated at this. I didn’t want to go shopping because I don’t feel well and didn’t want to risk making others sick but your app is unusable. Saw another recent complaint about this with iPhone users. So you’ve lost my business until you fix the app.
I was a little skeptical when they built the Weiss up at Shank Farm Way. Now I absolutely love it. Everyone who works there is helpful, they are always friendly, and never has there been a time when I needed assistance that someone was not immediately available. The produce is amazing, the meat department is excellent and the rotisserie chicken salad in the deli is the best. The store is always clean and items are easy to find. Shelves are stocked and always look fresh and organized. I recommend the store to everyone and I’m so glad that it’s close by and everyone is so friendly!
Super fast and friendly service. They always pick the best produce and meats. The pick up guys are awesome. Super friendly and helpful staff. Because of this app, I can actually have a day off that I can enjoy instead of spending it in the grocery store. Very convenient for anyone working a full-time job or that has a busy lifestyle.
I tried looking up to see if they had any azo tablets. The app says they carry it. So I go to the store and guess what? They actually don’t actually carry that item in their store. They only have the 2x more expensive gummy version of it. Despite the website saying that they carried both. It also happened with a lot of other items that I’ve wanted as well. It’s very misleading and leaves me frustrated in the process. It’s either they’ll list items they don’t carry or, the search results will give you absolutely no results. I go to search for anything with cranberry and it’s half & half of the two issues. The app never listed their cranberry supplements despite them having it. Only the calorie dense juices with tons of sugar were given to me as results for my search. Using this app is a real pain.
I installed the app and used the option to sign in with Facebook. But when I tried to use the “My Weis” features, it demanded my card number but wouldn’t let me enter it. In using an iPhone and when I tried to enter the number the keyboard simply wouldn’t come up when I touched the field to enter the number. I signed up using my email address and was able to put in my number, but their system couldn’t verify it. I called customer service and a very nice employee sorted out the problem. I’m logged in and shopping now. So far, so good. Their shopping search function is much nicer than Food Lion’s.
Can’t login to app. Doesn't allow “shop” feature. Will show circulars. Using ios 12.5.6 and app store listing states it will operate on ios 12 and above. Sad since older version worked fine. Doesn't seem to like vpn. Delivery option was a little awkward because the delivery service required a second login to the delivery service to provide driver tip. I’m less than 5 miles from store and they used to deliver when I used the old app, but they don't recognize my neighborhood as a deliverable location when using the website store. Not clear if it’s a change or error. Online site depressingly slow and unresponsive. Shame, I really like Weis and used them frequently. Now that I’m older and handicapped delivery has become essential. Hope the app works for you.
There are a lot of good in the app but I sure wish you would update your search engine it’s terrible it hardly ever comes up right even when you put Weis Brand in the search now with that said I love all the e-coupons you can add to your card but it would be nice if they uploaded themselves but it is kinda nice picking and choosing! I also wish I could choose what store I want to order things from but it doesn’t really say what store has it in stock or doesn’t have in stock .. It is good but there are definitely some things that need improved thank you
I can’t believe this app even gets 2 stars! I have spent HOURS engaged with it, successfully finding only humor in how bad it is. 1. I filled out my first large shopping order—only to find I couldn’t submit it because I didn’t have an account. I thought I’d be able to create one as part of my first purchase checkout. Nope. Could you have told me that up front before I filled up my cart? 2. I tried multiple times to create an account. Never seemed to complete the process before freezing. But about a week later I got four emails letting me know my account was open. 3. Forget about trying to use this app on an iPhone. At least the three phones I tried. 4. Search results are laughable. Basic item searches show ‘no results’. Easily 50% of my searches got this reply. 5. I’ve set my preferred store location. About 7 times so far. And yet the app keeps showing a different store 70 miles away as my preferred location. I like the store. I like the associates in the store. I really would like to use the app and pick up my order to go, but Weis Markets seems intent on not making this possible. ...sigh...
All through the pandemic and recently I have used the Weis app for online pickup. I just recently started using the Giant app for Giant direct and their app is WAY more user friendly. When I search for items in the Weis app, it is not very wise. It takes multiple searches to locate items. I suggest a revamp of the app and look at other examples to improve your customers application experience. Also, the fees and minimum purchase is not appealing to me. I love Weis, but I am thinking about going out of my way to use Giant more frequently due to the convenience and accessibility of their app.
Awful, and frustrating. Standing in the store trying to get my coupons that I had previously saved and it said my session had expired. I thought the password was saved, but it wasn’t apparently, so I went through the normal “reset password“ dog and pony show… And guess what? It didn’t work. Three times I try to reset my password, three times it sent me an email, three times I clicked on the email and it took me right back to the login page asking for my password which I didn’t freaking know! I ended up leaving a cart full of groceries sitting there.. my time wasted their groceries wasted and frustration beyond belief. Guess I’ll just shop somewhere else.
The recent app update is falling pretty short. I use delivery order all the time and it used to be a pretty smooth process. The new app update is very laggy and frustrating to use. It really needs to be fixed. For example using the reorder button has a pretty long lag time now. Then deleting things off of the order is a nightmare, I’ll push the delete icon 2 times for it to finally work. Then with the lag time, there’s also a chance the next item down will get deleted too. Annoying
Giving the app 4 stars because, while the latest version keeps crashing frequently, the app is nicely designed and has most of the features I want. Nice that they added an actual sale ad that looks like the newspaper ad. The only thing that keeps me from rating this app 5 stars is they continue to hide the date my reward points expire. Yeah I know you want me to forget to use them. Seems a little sneaky and dishonest.
Okay. I don’t use any online ordering and I get that store inventories can change pretty quickly during the day, so I have no complaints on those accounts. It does pretty much everything I want it to do. EXCEPT… I would find it MUCH better if you could add your club card to your Apple Wallet. It would be much easier to pull up the digital version to scan at the register that way. That would change an app that is a solid 3 into a 4, maybe even a 4.5 for me.
This app doesn’t show items actually available in the selected store. Or if the location does carry that product but it’s not in stock, the app doesn’t display that it’s currently unavailable. Also, if I’m selecting a specific store, I would like to know the aisle number where the product is located. I can’t see nutrition info and/or ingredients lists for many items. You also don’t have the option to see more than one picture of the product. When you have food allergies, you need to see the entire box/can before ordering. Worst app. Not even worth using. I’ll shop elsewhere.
Please take a look at other grocery stores and see how their app works. The Weis app lets you look at the flyer and clip coupons but you can click on the items in the flyer and see if there is a coupon for it. You also can’t click on the coupons and have it show you what the price of the item is. The app doesn’t let you make a shopping list showing you the item and coupon at the same time. The app is just very antiquated and needs updating.
This new app with the new features is awful. It takes longer to clip digital coupons, the amount of times I get kicked out of the app while clipping digital coupons is ridiculous. It should not be a full-time job to clip coupons. I’ve had to refresh numerous times. The old version was amazing. I could just clip through and be done in minutes now I’m constantly being kicked off and it takes forever.
I’ve tried multiple times to set up an account in this app and it won’t take my club card number even though I have no trouble with it at the store. So I tried creating a shopping list as a guest and they don’t have Quick Oats Oatmeal in the app even though I know Weis has their own brand. I like shopping at Weis but it certainly would be much more convenient if I could make a list, tell them which store I’ll be shopping in and have the app give me a route through the store to find my items. I like Weis Markets but your app needs A LOT of work.
I always shop Weis. Most times I can find what I am looking for. The only thing I don’t like is there are too many self-service registers. It’s ok if I only have one or two items. But, being 81, I don’t like checking out the volume of groceries I get. That said, I like Weis. And I like the employees. They are always helpful.
First, why is it so hard to get to my card? It should be the easiest thing to get to. Instead I have to click through 3 of 4 screens to get to it. I can’t say for sure, though, because I can’t even get into it because it’s requiring my password for the 2nd time in 2 days. Sure - no big deal, because the iCloud Keychain should auto fill it, right? Nope - it doesn’t work with any of the password tools on my phone. Get it together, Weis! I should be able to access my card from the built in Wallet app. And you really need to fix this.
Weis online is fantastic for a busy family on the go. Of course, we like to shop in the store. But, for the necessities that we use on a daily basis, the online shopping and pickup are most convenient. This is a huge help for our family.
This app tries relentlessly to steer you into one of their “value add” processes (e.g. curbside). It very quickly devolves into an effort to figure out how to get the app to bypass needless, useless, boneheaded complexity. It’s not worth the effort. There are nearby alternatives doing a vastly better job of helping you thru your shopping … and skipping Weis pricing at the same time. Find another place with a decent app. Blame management for this drivel.
There are some bugs when using the apps search feature. You have to be very specific in spelling, also with signing in and out of the app. Otherwise I love weis markets and will continue to use the app and shop there!!
This has to be one of the worst apps I attempt to use. You need it for e-coupons, but I can never get it to work. If you scan an e-coupon in the store, it opens your browser, not the app. If you try to browse e-coupons within the app, the coupon doesn’t show up. I always waste 10-15 min getting an employee to help (as they try to do it in the app and then give up), and then they have to manually enter a price reduction. Very frustrating! Makes me not want to shop at Weis!!
I have shopped at every food store in my area but always went back to Weis Market. From meats to fruit & vegetables Wei’s rates higher than the others. I’m never dissatisfied with the quality, prices or fact the store is always well stocked & clean. With the price of food now I would be hard pressed without the great sales. Thx again Belinda
Why is it so hard to sign on? The app doesn’t recognize my reward card nor does it recognize my email. I’m confused on why this app is so GD hard to log on to. Also, I find it weird that Weis Mails you a club card. Why can’t it be digital? Why do I have to wait two weeks? Weis needs to modernize their app and the ability to sign on, ecoupons and having a digital card. I don’t know what department is behind this app but PLEASE FIRE THEM and get a more modern team that focuses on customer experience and accessibility.
The app doesn’t allow the shopper to communicate with the customer regarding replacements. Items will show in inventory but if they don’t replace the item if it’s out of stock with something comparable, you’ll end up paying for delivery fees and get half your groceries. Weis also cannot refund anything purchased online through their app unless you come into the store - seriously?!? Stick with Instacart! Much better!!
We have a gluten allergy in the family and Weis has a great selection of gluten free items. Also, Weis has the best grocery set up for these specialty items so I’m not spending hours hunting or reading labels. We know exactly where to go/look. Our first choice always.
Hate, hate, hate self checkout! The employees that stand around and watch the self checkout would be of better use running a checkout. I would like to know how many dollars are lost through self checkout? The “watchers” are ALWAYS talking to each other! Giant has cashiers…….hmmmmm
I would shop at Weis way more if there were more employees checking you out. I have kids and can’t take my eyes away to ring up the groceries. Thought I’d try the app for a pick up instead. This app is terrible! Guess it’s back to using the Walmart app for their grocery pick up instead. Their app is pretty awesome and easy to navigate. I’m disappointed because I’d so much rather buy from Weis but this app is useless and going into their store is too difficult with children.
Needed for digital coupons but doesn’t recognize shoppers club card
How ridiculous…I want to use a digital coupon, so I download the app and attempt to sign up for an app account. It asks for my name and the first 11 digits of my shoppers club card. Only problem is…it never recognizes my shoppers club card number, which works when used at the store or my phone number. Giant’s app far surpasses this waste of time, and so does the store…IMHO. Going to stick with Giant; they are much better all around.
Once I finally got the app to work, I found that most digital coupons are only good for ONE item. That’s worthless. If you want to have a limit of 5 or 10, that’s fine. ONE!?? That’s worthless. First having a preferred shoppers card is not enough. Now I need to use the app for savings. Then I find out the app is worthless. Used it once or twice and it was okay. I went back to use again and it wants me to login again. Screw it…. I’m done with this awful app.
Picking up my order weekly has become something that both my dogs and I look forward to. The staff that does my shopping are efficient and kind, especially Jennifer and Amy ♥️. We are very grateful for this service and the pleasant staff! Ilene Sladky
Lists things as available that aren’t, lists things as unavailable that are available. Doesn’t give correct search results, or often, any search results at all. Does not let you save stuff for later like Walmart or Weis. Doesn’t even deliver half the groceries sometimes that I’ve absolutely needed. Honestly Walmart is probably a much better deal. They accept ebt, anyway. Two thumbs way way down! Clearly run by people ego don’t know how to run a website/app.
I have always been a huge advocate for Weis as a family store even as my wife wanted Walmart or Giant. I have lost patience with this convoluted points system. There are arbitrary dates assigned and no friendly reminders that they will vanish. Twice I lost over 1800 points. Now compound that with Sunoco stations hit or miss taking the card. Try calling into two stores and nobody answers the CS phone. Very disappointed .
Can you please add an option to sort by aisle when looking at your Shopping List. Another problem is when I put an item on a Shopping List it stops displaying what aisle the item is in so I end up having to do a secondary search to see the aisle number again. Which defeats the purpose of having it on a Shopping List. Your old app didn’t have this issue and I was able to shop more efficiently.
The online shopping staff is the best, most helpful crew you’ll ever find in this business. I have never seen such top-notch and thoughtful customer service like I’ve experienced at this Weis location. These people are amazing—give them all a raise!
Easy to use app but find it ridiculous to have to pay $5 for a click and collect fee,I will not order from this app if this fee is always going to be there. Giant does not have this fee and neither does Walmart.
The problem with this app. Is that if you enter an item in the search bar and it’s not exactly the way the list it, it can’t find it. It happens a lot.
I like the layout of the app because everything is easy to find and it’s easy to clip coupons. I don’t like that the app glitches a lot though and always logs me out of my rewards account when I get on it. When I go to search for a product to see if Weis sells it, the app sometimes glitches on that page as well.
This app richly deserves its 1.8 star rating. The shipping interface and poor search might be tolerable but when you go to check out you are forced through a signup process ... and if you don’t already have a Weis club number are forced to create one .. and the amazing bit is that when you sign up for one they note it may take up to 24 hours to even get it. Fail after fail. Way to make it hard on a new customer. Avoid if you can.
Being a rewards member you would think the price marked on the shelf is as stated! NOPE! now you need to download an app and scan a coupon, good luck scanning the coupon when half the barcode is missing on the shelf. So, you think you’re a genius and you log onto the app and search for the item that has the Ecoupon only to find out it’s not listed. After you give up on the spaghetti sauce that was a dollar off making at $2.99 you move on to the generic option. But make sure you read the fine print, you only get the sauce for $2.99 if you buy six of them! I despise the herd shopping at Walmart but they don’t play games with their prices. Oh, if you want to wear a mask you can but they really don’t enforce it in Thurmont
I will say it’s maddening how bad both this app and the weis markets website are. I don’t know who they hired for coding or site building or whatever but they need to go back to school. It’s inaccurate to what’s in stock in the store. When I search for items it brings me to other items. I search for “frozen vegetables” and I get vegetarian meat substitutes. I search for “bread” and I get bread crumbs. I search for “steamable vegetables” I get Bissell cleaning liquid.
It’s great to be able to order groceries in an app, and there are always pickup slots available. However, you can’t edit your order after you place it, even if you place it days before, and the app does not keep your cart, so you can’t add to it as you go.
The app is fairly clunky. I’d like to be able to see the sales, grab the coupons and instantly put it in my cart. That feature seems to be missing. I’d also like to be able to see suggestions that are on sale to something I recently picked… possibly an organic substitute?
I loved the Weis app! I’ve used it numerous times to clip digital coupons and make online shopping orders. The recent update makes it unusable. I was able to clip a few coupons after multiple crashes before it wouldn’t even let me open the app without crashing. I want to be able to use this useful app again! I’ll re-rate when the issue is fixed.
I added my order and tried to check out 3 times to no avail. I signed out and shut my IPad down for a few minutes. I was finally able to place my order. Very very frustrating and not user friendly at ALL.
Trying to open the circulars. Gives me ONE item that’s on sale - cucumbers!! And when I click on that item the “regular” price that comes up is 20 cents cheaper!! Someone definitely isn’t doing their job to make sure this is up to date. Or easy to navigate!! I want the actual circular when I click on that option. I do NOT want a list of items that are on sale!!
The Weis Markets App is loaded with features that make grocery shopping much more convenient and enjoyable. Online Shopping: You can now shop for your groceries from your phone. Choose your preferred store and the time you want to collect your order. We’ll have it ready and waiting when you arrive. My Weis Account: To stay up-to-date with everything your Weis has to offer, update your account information directly from your mobile app. Add your Club Card info and have access to an easily scannable barcode directly on your phone; making getting through the checkout line even easier! Store Information: Select your local store to view store hours, phones numbers and directions. Plus see savings and offers specific to your store. Savings: Viewing what’s on sale each week is now even easier with our mobile app version of the weekly circular, featuring full circular view and easy item navigation. And now, clip eCoupons directly to your Club Card right from your phone; savings are literally at your fingertips! Shopping Lists: Save multiple shopping lists to your account and share them with other family members. Recipes: Need meal inspiration? No problem! This app features thousands of recipe ideas, which make meal planning a breeze. Find a recipe you like? Save it to your favorites or easily add all the ingredients directly to your shopping list with one easy click
