I’m very happy with this app. And I’m very happy with the furniture I’ve purchased from West Elm so I’m happy to be able to easily browse furniture without having to deal with a web browser instead using an app. I also absolutely love it that they make the swatches free so that I can work quickly and easily, prepare for my next purchase without being nickel and dimed. Thank you, West Elm we love you!
I don’t understand this app, what if you don’t want to create a registry? I just want to browse and shop and purchase. I saved items to my favorites as a guest, now I don’t see where my favorite lists is??? But create a registry and add to registry is clearly the focus of this app. Was going to create a account but it tells me again- to create a registry. Does west elm have a regular app?? This is annoying. I mainly shop from my phone so it’s more difficult to use the desktop version, but I guess I will have to get on my laptop in order to have a user friendly experience here. Not every shopper is part of a registry!!
I’ve had trouble logging into my account. When I login on the regular website, it works. However with this app your login won’t work. I deleted the app and reinstalled and it worked. But then it logged me out and I have the same problem again where it says my login information is incorrect. When I was able to login and I was at a west elm store to do my registry, it didn’t help that the majority of their products didn’t have a barcode to scan. So you have to manually search for the product by name, if it has a tag. If it doesn’t, then you’re browsing through all their products for the one you’re looking for.
I went to the ATX downtown location and Megan was a pure joy to work with! She was so helpful, professional and went the extra mile when I shared with her a couple pictures and what I was hoping for and she “styled” me up! I went back to the office and LOVE it all! Thank you Megan! Kudos to YOU!!!!
I’m sorry but this is easily the worst registry system I’ve ever used. First of all, it assumes everyone that walks into their store has a smart phone that is capable of scanning barcodes. Second of all if you’re going to require that we use a smartphone, at least have WiFi that works in your store. It kept scanning one thing and registering another. And then once you scan it it acts like it will add it but it doesn’t. You have to go and tweak it and then add it. So we got a good ways through registering before we could tell it wasn’t adding stuff and had to start over. Why do I need to sign in every time I open the app? That’s 2002 crap.
Every time I order from West Elm, they quote a shipping time that’s WILDLY off the actual delivery date—like 2-3 weeks or 3-4 weeks out, which turns into 12-13 weeks (if even that, since many of my items still haven’t been delivered by even that twice-delayed window!). Sometimes, I select West Elm because of what’s promised to be quick ship times, so it feels like a deliberate bait and switch to me. Plus, I repeatedly input my order confirmation into the app to retrieve updated ship times and IT WON’T RETAIN THAT INFO. Totally annoying!!!
Was able to log in once at store, never again after - even with face ID. The one time I was able to log in — had to ask for help trying to identify barcodes and even the store employee had a hard time, to the point that we just had to go sit at her computer and manually search and add items. Now items on registry appear and disappear from availability. Beautiful furniture and products, terrible in store and web experience. Why make it so hard for me to give you my money?
I’ve found the customer service people to be wonderful to work with. their white glove service is excellent, communication is great and the furniture is high quality!
This app has ruined my day twice now and if i could wish violence on an app this would be the one. i’m just confused why anyone thought it would be a good idea to group products so that scanning each item on your registry takes 6 minutes while you scroll through everything else in the collection.... It quit on me twice and i had to delete and redownload it. I don’t understand why meteorologists in alaska who predict the weather are going to jail and this app developer walks free.
1. The “in-store” pop-up from the app every time I drive by the Emeryville store on the freeway… is WAY too much / annoying etc. 2. The search functionality was maddening… finally had to Google “west elm pillow inserts” and click around to figure out apparently the word “decorative” was the key to finding what I needed.
The west elm app does not authenticate my login credentials which always work on the west elm website. It forced me to update password. Once the password is updated, it let me log in. However, it automatically signed me off the app and the next time when I tried to log in, the new password no longer worked. Please fix the bug as soon as possible.
App crashes immediately when you hit “sign in,” every single time. After finding a way around the app crashing, I signed into my account and there was no trace of my registry I ALREADY CREATED on a desktop computer. Why can I not see my registry associated with the account that is signed in? I even searched for the registry using my name and date of wedding. ZERO results. Broken, useless app. Use a desktop.
If I had known how completely unfriendly this app is I would have NEVER registered at West Elm! Can’t scan items in the store to add to your registry, when I try to sign into the app on my phone I get a message saying user name or password is wrong but I can use the same login info on my laptop and get signed in no problem. App crashes all the time and drains your battery on your phone. So many cons and so much frustration!
I almost never write reviews but this app is do bad it gives me second hand embarrassment. The order page doesn’t fully load ever and the app often freezes up and has to be force closed. Loading times are incredibly long.
I’ve had trouble logging in to the app even though my login works fine on the website. The app also isn’t a true app. It seems like it just links me to the website and it runs very slow. Also, switching between the linked stores on the app is a hassle because it seems to automatically switch back to west elm even if I’m trying to use the registry in Pottery Barn or Williams and Sonoma
Please add the “view in room” feature so we can have a better idea of how it will look in our homes. Would of bought paintings from west elm but don’t want to risk it
West Elm is a very good furniture app. I dont get why some people in the reviews rate this 1 - 3 stars.⭐I used this app to shop for more furniture, and the furniture here is amazing.
Love west elm but their app needs work. Doesn’t update my cart so every time I go on the things I had in my cart are random and not what I put in before. It also shuts down randomly.
This is the registry app? Why can’t I search for items in here and add them to my registry! I’m not sure of the point of this app taking up space if I can’t possibly figure out how to do something so simple.
This app needs to be geared more towards everyday users,instead of being just a wedding registry. I’ve spent hours saving things I plan to buy but have a hard time even finding my favorites. Bedroom furniture should be in groups so you can find the pieces that go together. I absolutely love this store! West Elm is my favorite
I love West Elm and wish they made it easier to shop, browse, and check out froM the app. Everytime I go to click my cart, the app quits. I have no updates and I’ve tried to delete and re-download. Nothing is working
The William-Sonoma brands website/apps are the most frustrating to use. The cart never updates properly and it’s so hard to keep the items you want / don’t want organized. It’s the least user friendly site out there. It definitely prevents me from ordering more from them.
This app needs work. I can’t finish searching West Elm’s inventory of side and end tables without the app freezing up and closing on its own. I’ve tried several times to no avail. Unbelievable. They really need to work through issues like that before making this app available.
Used to be able to toggle between West Elm, Williams Sonoma, and Pottery Barn. The latest update removed this feature. Also I can’t even access my registry on the app anymore - it says “registry not found”. The Pottery Barn app made the same update a few months back so now both apps are completely useless.
Why have smart search for address and not allow you to select and pre fill the fields? Trying to login and the error is generic. “There was a problem”. How about explain what the problem was rather than be generic? Worst app ever. I would expect better coming from west elm.
I absolutely love the furniture made by west elm. I have been trying for over an hour to spend $1400 to order a bed and it will not load or I make all of my choices and it resets and disappears. The same is happening online. Not user friendly for my current needs.
Unable to successfully set up accounts and registries. Not to mention only lets you create a registry for a wedding. It makes you go to their website on your browser to see favorites. It’s okay to look at things but over a worthless app
Just a wedding registry app now instead of a useful app for the rest of us. Worthless. Why would you take a fully functional app and dumb it down? SI will be deleting which is a shame as I have used this so much in the past.
For such a big company, you’d think they’d leverage their resources efficiently to build an app not only for iPhones but also for iPads when the source codes aren’t probably that much further off from each other.
The app periodically clears the saved items in my cart so I need to add again. When checking out, somehow it cannot update the shipping address and it checked out with my billing address. Terrible experience.
After the most recent update, it just says ‘loading…’ and never loads. Tried deleting and reinstalling. Restarted my phone. The app is completely dead. :-(
1. You open the app and the landing page has links to categories that do not work. 2. Crashes all. The. Time. (who’s flying this thing?) 3. Trying to login? Nope! - stay 4. Wanna spend your money and check out? - ERROR - ERROR - ERROR
Installed the app today on my 14 Pro Max, but get an error every time I try to open it saying, “Can’t load data for launch…”. Tried deleting and reinstalling. Nope.
App won’t let me login and says my information is “unrecognized.” Yet when I login on the regular site, it logs me in with no issue. I love their stuff but unfortunately won’t be able to use their registry since it’s so frustrating.
The West Elm App takes everything you love about shopping with us and puts it all in one convenient place. Here's what the App can do for you: • Discover more: Be the first to shop our latest arrivals and get new inspiration each season. • Wedding Registry: Create and manage on the go. • Expert design help: Book virtual or in-person help to create your dream space. • Shop by room: Get inspired with curated looks that are easily shoppable. • Picks just for you: Personalized recommendations based on your shopping history. About us: Since 2002, West Elm has represented exceptional quality and timeless style. Passionate designers and decorators, our in-house team creates beautiful foundational pieces for a comfortable, well-styled home.
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