2.8 (218)
115.7 MB
Age rating
Current version
Last update
11 months ago
Version OS
13.0 or later
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User Reviews for WestJet

2.78 out of 5
218 Ratings
5 years ago, Eudidhhsifieh
Ok, but can’t get boarding passes
The app just refuse to let me have my boarding pass on my phone like every competitor does, there’s a place for it but it tells me I have to go to the counter despite having checked in. I give it a few stars since at least it let me complete check in, in the past it would not even let me check in. I tried to change seats post check in and it won’t let me, despite not having boarding passes.
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6 years ago, no more wj
Down Hill
I used to love West Jet but they have gone downhill fast. Last 2 flights were horrible from the time I checked in I upgraded to plus. Printed my boarding pass the day before...all good. I get to airport and wait in line to get my baggage ticket from kiosk. Go to self serve baggage scan. Wait in line. It doesn’t work. Wait for help. CSR takes me to a different line. Wait. They reprint my boarding pass. I get my bag checked. Look at my boarding pass and they changed my seat. I immediately try to get help. Everyone sends me to a different line-to wait. They finally tell me to go through and gate agent will help. By the time gate agent arrives they sold my seat. She said she would refund my upgrade cost. I showed her that I’ve had my boarding pass for almost 24 hours so why can’t you refund they last person that bought it. She said I just can’t. Really. I’m not the one that changed it. So. I’m getting ready to board now and not in plus seating. How does that work? An employee must have got my seat. No customer service anymore. This was totally unfair.
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3 years ago, abetafoto
Terrible Airline, Terrible App
Booking a flight that’s operated by another airline is a nightmare. You can’t check-in and get your boarding pass through the app because none of the information has been properly received and loaded by Westjet. The app (and the website) just stalls forever. Only way you’ll check-in successfully is in person at the airport. Once you do have your ticket and try to load in your itinerary in the app, good luck trying to get to any other menu. Can’t change your flight, can’t change your seats, etc. because those pages won’t load. Only pages that load are the purchase-required areas such as the menu (go figure). Avoid this app and this airline if you can.
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5 years ago, ILoveSxS
Worked great
When I got this app I was really worried that I wouldn’t check in or that it wouldn’t work cause the reviews but surprisingly it worked just fine! I was able to check in, I was able to watch movies on the app too. It worked perfectly! Advice to others: When trying to check in or trying to go back into the check in after checking in, tap the button multiple times to have the check in load up.
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9 months ago, MysteryMan25
Dreadful app. Had to change my password in order to log in.
This app is amongst the worst that I’ve used. I had previously created a WestJet account on the desktop website, but when I tried to sign in via the app it would not work. Logging in and out via the website worked (consistently), but the app did not. I tried with both my email and my rewards number, but neither worked. Ultimately I had to change my password before the app would let me log in. If it matters, my password had special characters in it and I was using LastPass. Please fix!
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2 years ago, SKSPlinker
TSA PreChek
At what point does WestJet get the PreChek to work through the app? Nothing like the nasty surprise of getting turned back by executing, and directed into a long line because the benefits I pay for somehow get left off my boarding pass by WestJet. Thanks a lot guys.
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6 years ago, Concerned Realist
An attempt was made
Absolutely horrible. You know what most people love, it’s inputting all of their info in twice and this app delivers!! First, you log all of your important info into the WestJet website, then you do it all over again on their app. What a terrific deal. Because it’s not like the westjet app and the westjet airline are the same company. And it’s not like I spent time building my profile on the website that could easily be imported to the app, which westjet promotes through email spam. I’m glad this app exists, since I’m a male and it’s the closest thing to an abortion that I can have.
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3 months ago, lindasars
Unable to create account
I tried multiples times to create an account and it is erroring out. No email to verify, error message reads “We are unable to connect to WestJet service at this time. Please check your connection or try again later.” Dont know if I should bother trying again later, seems buggy I was able to pull up my reservation on the app would like to save it on my account, but cannot set up an account
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1 year ago, Rsbcubed
Onboard Entertainment
We downloaded the app just before boarding because we read it was needed for Onboard entertainment. Worked great. Since you can use your own earbuds, I might even prefer it to the normal seat back built in screens.
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2 months ago, HKempenich
Very frustrating
Firstly, the app is slooooow. Every step takes a minute or more to process. Secondly, adding bags is a nightmare. When we attempted to pay, the app charged us but said the attempt was unsuccessful. This happened three times with three different cards. However, each attempt was approved by the credit card companies. I will have to get these charges reversed. Hopefully the airport agent will be able to do it.
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10 months ago, Mike648673(5855
The WORST Airline App out There
I fly every weekend and have flown on many airlines. None of which had apps as annoying to use as this one. It took me 10 minutes just to check in to my flight. Any time you click something, it takes a minimum of 30 seconds to get to that page. Absolutely horrible experience and I will never fly WestJet again just because of this.
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2 years ago, brnskn01
Digital boarding pass not available
I booked my flight to Toronto through Delta. Since it was being operated by Westjet, Delta sent me there to check in. I downloaded my boarding pass to my apple wallet but I guess it didn’t save. Tried to obtain it in the app and there’s no option to retrieve my boarding pass, which is inconvenient.
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12 months ago, Perfect Goss
Horrible app, horrible customer service
Honestly one of the worst airline apps I’ve ever used. It’s also nearly impossible to get anyone on the line for anything. I tired getting my boarding pass/getting checked in for my flight for 3 days without any success. Will definitely avoid this airline in the future
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1 year ago, 4ranks
Nothing worse than being unable to check in before a trip
“Check-in not completed We could not complete check-in, please try again later. If the issue persists, you will need to check in at the airport, please do not call. Ensure you leave yourself extra time at the airport.”
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3 years ago, Cathy Cathy 1946
Couldn’t connect to movies in the plane
Flight attendant told me I had to update the App but can’t see how to do that.😥
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9 months ago, jennifer-lucy van fossen
Delta does not work with WestJet
We tried to use this app and the Delta app to check in but couldn’t. They do not communicate and we had to get a paper boarding pass. WestJet managed to mess that up too and even the paper boarding pass didn’t work for our connecting flight. Avoid this mess.
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5 years ago, AlexandreRbcqt
After checkin and creating an account, I never received or access the boarding pass. I completely missed my flight as no one was at the counter to help and, cherry on the cake, i receive a call 20min before departure to ask me if I was still flying with them because i was fully checked in?? NEVER This app and airline are a scam please stay away from it.
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2 months ago, Jemmmmmers
This app is the most frustrating thing to deal with. Everything takes forever to load and nothing is straightforward. Getting my boarding passes actually in my apple wallet was unnecessarily difficult and time consuming.
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3 years ago, pkjones58
Not a modern app
WestJet needs to do better. Checkin is clunky at best. And I can’t see my seat selection for upcoming flights until I check in, which can only happen 24 hours before flight. Pretty useless at that stage.
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2 months ago, MikelGiovanni
Borderline worthless app
1. Can’t get digital boarding passes. 2. Attempts at editing seats fails every time. 3. Processing payments to check bags fails consistently. You can, eventually, check in and get notifications about your flight, but that’s about it. They seem to have spent more time and effort on the animated gif on the loading screen than they did on the actual structural foundation of the app/website. Even the kiosks at the airport take a ridiculous amount of time to process any query.
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6 years ago, MrsBrownie2254
Can’t Check In
I should be able to check in now that my flight is about 19 hours from now but it will not let me. The check in button is grayed out so I tried to check in on the website and my Departure airport isn’t even an option on the list! What the heck?
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12 months ago, Dan74729
Poor functionality
Doesn’t reliably upload passport, doesn’t reliably fetch tickets for apple wallet. It’s a bit like the mobile developers forgot they were building for mobile.
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9 months ago, wtangofoxtrot
Did not sync trips from account t and no applepay
Had to manually add my trips into the app even though they were on my account in the website. Payments requires me to provide them my CC info, no apple pay support like American carriers provide.
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2 years ago, Nameless Matt
Slow app that fails to work
Takes a long time to load pages before consistently failing to let me check in, and forces me to re-enter the same data it should already have every time
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1 month ago, Westjetsuck
Horrible customer service and app
Trying to open an account and add prepay bag but encounter “technical error” and had to call in. When you call in, they made multiple transfer and made you wait.
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2 months ago, AntiTheist22
Upgrade process is disgusting
Bidding for seats is a horrible practice and I will NEVER fly this airline again because of it. Especially when booking 10 months ahead just waiting to get rejected. Completely asinine.
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7 months ago, Play On 04
Can’t change seats
I mean, just look at the rating for this app. Two stars is laughable. That’s all you need to know about them. The app won’t let me change seats. Yes, I’m trying to give them MORE money and they won’t let me. Laughably bad
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1 year ago, JRRrrrrrrrrhuhugguyguuyg
72 megabytes of failure
Pretty sure there’s nothing to this app but an error message after to put in your booking reference. Westjet needs to hire someone to actually build this app. An app like this would be real helpful for checking into Westjet flights! Someday….
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1 year ago, bro i dont need a nickname
Can’t Log In
I cannot log in to the app. Reset my password multiple times and know I’m putting it in correctly. I can log in just fine on the browser but the app simply doesn’t work.
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2 years ago, Andy284827
Please avoid
Terrible company. Their delays caused us to miss our connecting flights, which of course meant that we had to stay at the airport for a night. They denied liability and declined to cover any of our additional expenses for lodging or subsequent flights
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3 weeks ago, Terricola00001
Crappy app
Just downloaded this app, tried to create an account (several times) and the crappy app keeps telling me that it couldn’t connect with WestJet. I think I should avoid this airline.
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8 months ago, westjetappsucks
Worst airline app
I think you have to be an idiot to her hired as an app developer at West Jet. What a poorly written app. The product team should be ashamed of building an app like this and should quit and find jobs they are better at
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1 month ago, Engalsvik
Errors everywhere
It seems like every other thing I try to do on the app just results in an error. Trying to select your seat? Error. Trying to add bags? Believe it or not - error!
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3 months ago, Jackieb135
Won’t let me login
I keep getting an error regarding my password/email/id when I try to login but I can login with the same information on the website.
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2 years ago, 2021 frustrated
Can’t even register!
The Check boxes don’t work so unable to register😖
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6 years ago, RedheadChronicles
This app is the worst. Not only can I not check into my flight, which is less than 24 hours from now, but on the website, my departure city isn’t even listed! This is stupid!
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11 months ago, elizabethjane25
No live gate updates
The app will not update your boarding pass or notify you of gate changes. I had two flights and both gates were wrong
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2 years ago, lgeller11
Good enough for me!
I think this app is pretty good to be honest
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3 years ago, seanmcb
Worst airline app
It never works!! You can’t get your boarding passes. You can’t book a flight without it saying sorry this app can’t help you. Rural in this day and age.
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1 week ago, Tbone19996543
Horrible App
It doesn’t allow me to get a boarding pass and I can’t review a seat map and make edits to my seat. Overall bad experience.
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6 years ago, DH 1234
Trouble with it
All I get is one page telling me what it does but I can’t get a next page to add my information
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1 year ago, Woooorst app
worst airline app I’ve ever seen
10 second latency to do anything, random errors processing payments / getting boarding passes. All leads to massive lines at the airport
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1 year ago, TnyBko99
Will not accept Reservation Number
I could not check in on the app using my reservation number. The app would only allow letters and not digits. DO NOT DOWNLOAD AND CHECK IN ON A BROWNSER.
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2 years ago, Always Slackin
A joke!
Third time in a year the app won’t function like a proper travel app. I’d choose another airline if possible
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5 years ago, Laura NOLA
Unable to save boarding pass on phone or save as a pdf to email.
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5 years ago, myearshurt
Worst airline app
Can’t check in on line, can’t reset a password, pass your way you will save time and avoid frustration!
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6 years ago, Frustrated22xxx
Maybe West Jet is just a bad airline
Can’t do much of anything with this app. Then again, the website is pretty bad, too. Can’t do much with that, either.
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3 years ago, Charles1000001
Forget using if you are flying to Canada
Won’t provide a boarding pass if you are flying International. It will give false error notices.
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5 months ago, Yan Ouy
Useless app
It didn’t display boarding pass 3 year ago, and as of 2024, still doesn’t.
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1 year ago, The lord of the memes
Airline customer support is horrible
Have a problem? Bummer
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