I tried multiples times to create an account and it is erroring out. No email to verify, error message reads “We are unable to connect to WestJet service at this time. Please check your connection or try again later.” Dont know if I should bother trying again later, seems buggy I was able to pull up my reservation on the app would like to save it on my account, but cannot set up an account
I used to love West Jet but they have gone downhill fast. Last 2 flights were horrible from the time I checked in I upgraded to plus. Printed my boarding pass the day before...all good. I get to airport and wait in line to get my baggage ticket from kiosk. Go to self serve baggage scan. Wait in line. It doesn’t work. Wait for help. CSR takes me to a different line. Wait. They reprint my boarding pass. I get my bag checked. Look at my boarding pass and they changed my seat. I immediately try to get help. Everyone sends me to a different line-to wait. They finally tell me to go through and gate agent will help. By the time gate agent arrives they sold my seat. She said she would refund my upgrade cost. I showed her that I’ve had my boarding pass for almost 24 hours so why can’t you refund they last person that bought it. She said I just can’t. Really. I’m not the one that changed it. So. I’m getting ready to board now and not in plus seating. How does that work? An employee must have got my seat. No customer service anymore. This was totally unfair.
If I could give 0 stars, I would. Truly the WORST airline experience I have ever had. They’ve had us trapped in a foreign country for over 24 hours with essentially zero communication regarding when we can expect to go home, paying over $400 USD out of pocket on hotels and food with no chance of reimbursement because “it isn’t their fault.” Their in-airport reps have been rude and won’t let us speak with their booking agents. Their call center won’t even accept calls and the few times the call has gone through I’ve sat on hold for 2.5 hours only to be disconnected without ever speaking with an agent. Their call back feature doesn’t offer any availability until after over 24 hours. Our flight still has yet to be rebooked. I am truly baffled by the lack of service and professionalism.
Booking a flight that’s operated by another airline is a nightmare. You can’t check-in and get your boarding pass through the app because none of the information has been properly received and loaded by Westjet. The app (and the website) just stalls forever. Only way you’ll check-in successfully is in person at the airport. Once you do have your ticket and try to load in your itinerary in the app, good luck trying to get to any other menu. Can’t change your flight, can’t change your seats, etc. because those pages won’t load. Only pages that load are the purchase-required areas such as the menu (go figure). Avoid this app and this airline if you can.
When I got this app I was really worried that I wouldn’t check in or that it wouldn’t work cause the reviews but surprisingly it worked just fine! I was able to check in, I was able to watch movies on the app too. It worked perfectly! Advice to others: When trying to check in or trying to go back into the check in after checking in, tap the button multiple times to have the check in load up.
So three hours before my flight Westjet decides to cancel it and reschedule me for a return flight home 40 hours later that lands at 1:00 in the morning. Customer service was unreachable on the phone and the people at the airport couldn’t care less. They acted like that was an acceptable new flight and no big deal to be delayed two whole business days. I have work people. Obviously no one at this company understands what work is. The Canadian government really needs to shut this operation down. Worst airline I’ve ever used and will never use again. Will be sure to let everyone I know to avoid at all costs.
Dreadful app. Had to change my password in order to log in.
This app is amongst the worst that I’ve used. I had previously created a WestJet account on the desktop website, but when I tried to sign in via the app it would not work. Logging in and out via the website worked (consistently), but the app did not. I tried with both my email and my rewards number, but neither worked. Ultimately I had to change my password before the app would let me log in. If it matters, my password had special characters in it and I was using LastPass. Please fix!
The app just refuse to let me have my boarding pass on my phone like every competitor does, there’s a place for it but it tells me I have to go to the counter despite having checked in. I give it a few stars since at least it let me complete check in, in the past it would not even let me check in. I tried to change seats post check in and it won’t let me, despite not having boarding passes.
Absolutely horrible. You know what most people love, it’s inputting all of their info in twice and this app delivers!! First, you log all of your important info into the WestJet website, then you do it all over again on their app. What a terrific deal. Because it’s not like the westjet app and the westjet airline are the same company. And it’s not like I spent time building my profile on the website that could easily be imported to the app, which westjet promotes through email spam. I’m glad this app exists, since I’m a male and it’s the closest thing to an abortion that I can have.
WestJet needs to do better. Checkin is clunky at best. And I can’t see my seat selection for upcoming flights until I check in, which can only happen 24 hours before flight. Pretty useless at that stage.
Just awful. This is the first time and now the last time flying WestJet not only can we not pay for baggage ahead of time. We can’t check in ahead of time even though we’re asked to check in ahead of time their app their website nothing works. This has been so horrible. We spent two over two hours on the phone on hold today only to get disconnected nothingabsolutely no customer service. The worst airline I have ever flown.
We downloaded the app just before boarding because we read it was needed for Onboard entertainment. Worked great. Since you can use your own earbuds, I might even prefer it to the normal seat back built in screens.
Firstly, the app is slooooow. Every step takes a minute or more to process. Secondly, adding bags is a nightmare. When we attempted to pay, the app charged us but said the attempt was unsuccessful. This happened three times with three different cards. However, each attempt was approved by the credit card companies. I will have to get these charges reversed. Hopefully the airport agent will be able to do it.
I fly every weekend and have flown on many airlines. None of which had apps as annoying to use as this one. It took me 10 minutes just to check in to my flight. Any time you click something, it takes a minimum of 30 seconds to get to that page. Absolutely horrible experience and I will never fly WestJet again just because of this.
Zero-budget app. As a weekly business flyer, I have 14 other airline’s apps on my phone. This is by far the worst of them all. Basic functionality is not there. Why even have an app if you’re going to put so little effort into making it usable? Ended up having to check in on the main website. Don’t even bother downloading this. Good grief.
I booked my flight to Toronto through Delta. Since it was being operated by Westjet, Delta sent me there to check in. I downloaded my boarding pass to my apple wallet but I guess it didn’t save. Tried to obtain it in the app and there’s no option to retrieve my boarding pass, which is inconvenient.
Honestly one of the worst airline apps I’ve ever used. It’s also nearly impossible to get anyone on the line for anything. I tired getting my boarding pass/getting checked in for my flight for 3 days without any success. Will definitely avoid this airline in the future
Nothing worse than being unable to check in before a trip
“Check-in not completed We could not complete check-in, please try again later. If the issue persists, you will need to check in at the airport, please do not call. Ensure you leave yourself extra time at the airport.”
If you prefer customer service levels to the likes of Frontier or Spirit, this is your airline! I waited 2hrs and 1mn to get picked up on customer service. My flight was delayed and they then refused to use my $115 in credits to upgrade my seat. Not sure what business model they’re going for here but I won’t be a customer moving forward.
At what point does WestJet get the PreChek to work through the app? Nothing like the nasty surprise of getting turned back by executing, and directed into a long line because the benefits I pay for somehow get left off my boarding pass by WestJet. Thanks a lot guys.
We tried to use this app and the Delta app to check in but couldn’t. They do not communicate and we had to get a paper boarding pass. WestJet managed to mess that up too and even the paper boarding pass didn’t work for our connecting flight. Avoid this mess.
After checkin and creating an account, I never received or access the boarding pass. I completely missed my flight as no one was at the counter to help and, cherry on the cake, i receive a call 20min before departure to ask me if I was still flying with them because i was fully checked in?? NEVER This app and airline are a scam please stay away from it.
They chance flights constantly. They won’t pay their mechanics (What about the Boeing issues!?!), so they went on strike, and now they cancelled hundreds of flights and are NOT ANSWERING THEIR PHONES or allowing customer to change fights on the app. Delta, their partner, will not help At All. Run away as fast as you can.
This app is the most frustrating thing to deal with. Everything takes forever to load and nothing is straightforward. Getting my boarding passes actually in my apple wallet was unnecessarily difficult and time consuming.
I downloaded it and tried to create an account several times and got a message that it was unable to connect to the WestJet services at this time. My internet is fine. All other apps are connected.
Doesn’t reliably upload passport, doesn’t reliably fetch tickets for apple wallet. It’s a bit like the mobile developers forgot they were building for mobile.
1. Can’t get digital boarding passes. 2. Attempts at editing seats fails every time. 3. Processing payments to check bags fails consistently. You can, eventually, check in and get notifications about your flight, but that’s about it. They seem to have spent more time and effort on the animated gif on the loading screen than they did on the actual structural foundation of the app/website. Even the kiosks at the airport take a ridiculous amount of time to process any query.
I should be able to check in now that my flight is about 19 hours from now but it will not let me. The check in button is grayed out so I tried to check in on the website and my Departure airport isn’t even an option on the list! What the heck?
Had to manually add my trips into the app even though they were on my account in the website. Payments requires me to provide them my CC info, no apple pay support like American carriers provide.
Takes a long time to load pages before consistently failing to let me check in, and forces me to re-enter the same data it should already have every time
Trying to open an account and add prepay bag but encounter “technical error” and had to call in. When you call in, they made multiple transfer and made you wait.
Bidding for seats is a horrible practice and I will NEVER fly this airline again because of it. Especially when booking 10 months ahead just waiting to get rejected. Completely asinine.
I mean, just look at the rating for this app. Two stars is laughable. That’s all you need to know about them. The app won’t let me change seats. Yes, I’m trying to give them MORE money and they won’t let me. Laughably bad
Pretty sure there’s nothing to this app but an error message after to put in your booking reference. Westjet needs to hire someone to actually build this app. An app like this would be real helpful for checking into Westjet flights! Someday….
I cannot log in to the app. Reset my password multiple times and know I’m putting it in correctly. I can log in just fine on the browser but the app simply doesn’t work.
Terrible company. Their delays caused us to miss our connecting flights, which of course meant that we had to stay at the airport for a night. They denied liability and declined to cover any of our additional expenses for lodging or subsequent flights
Just downloaded this app, tried to create an account (several times) and the crappy app keeps telling me that it couldn’t connect with WestJet. I think I should avoid this airline.
It seems like every other thing I try to do on the app just results in an error. Trying to select your seat? Error. Trying to add bags? Believe it or not - error!
I think you have to be an idiot to her hired as an app developer at West Jet. What a poorly written app. The product team should be ashamed of building an app like this and should quit and find jobs they are better at
This app is the worst. Not only can I not check into my flight, which is less than 24 hours from now, but on the website, my departure city isn’t even listed! This is stupid!
It never works!! You can’t get your boarding passes. You can’t book a flight without it saying sorry this app can’t help you. Rural in this day and age.
Love where you’re going The WestJet app is your new favourite travel companion and is designed to help you love where you’re going every tap of the way. WestJet flies to more than 100 destinations in North America, Central America, The Caribbean and Europe. We fly 22 million guests a year, on over 700 flights per day, with a fleet of over 150 aircraft. What you need, when you need it Check in on the go. Easily access electronic boarding passes and itineraries. Receive helpful notifications. With the WestJet app, it’s all in the palm of your hand. Every flight is entertaining Streaming in the clouds is a dream. The WestJet app is the only way to access WestJet Connect, our in-flight entertainment platform. You’ll enjoy free access to a huge selection of popular movies, TV shows, and music stations. Plus, our dark design reduces light from the screen, providing a better experience for you and those around you. Where will you go next? The WestJet app makes it easy to get where you’re going. Find and book flights, and get updates on your itinerary. Make your trip even more rewarding Flying with WestJet has its benefits, especially if you are a part of our award-winning WestJet Rewards program. With the app you can track your tier status, WestJet dollars, available vouchers and travel bank balance.
