WSDOT

This App would be more helpful if it supported use in CarPlay. Considering it’s illegal to use a mobile device/phone while driving in WA it’s entrapment that this app doesn’t support use through a car’s onboard systems. Most cars from Hondas to Fords to Toyotas and Audi and Volvo are just a few major brands that support CarPlay now. CarPlay support would make using this type of app safer AND legal while driving!

I live in the islands, commute to work on another island and use this app several times a week. When ferries are running on time, it’s very useful. When service is disrupted, the app becomes less useful. I agree with other reviewers that real time updates are needed. Also, the booth workers in Anacortes claim that the app is not reliable as far as quotas, which also seems like a gap that needs to be mended. The app still is very useful for making or altering reservations on the go, or checking to see how much space is left on the ferry you’re gunning for. Having the local numbers for ferry landings is a good back up as is knowing how to interpret Vessel Watch. The more fluent you become in “ferry”, the more useful the app becomes.

I really only use the app and the website both to check the pas conditions since that’s what affects me most - my daily commute right now depends on the status of Snoqualmie pass. I’ve realized that the app is sometimes hours late updating compared to the website which itself is usually updated after the AM radio station. I totally understand there being a little delay, but honestly for me this makes the app useless. Twice in the last two weeks I’ve left the house with the app and website saying pass is open and when I arrive less than 20 minutes later I find out it was closed all along.

I will be going to Seattle and the islands in a couple weeks and using the Ferries. I found the main Home Screen counterintuitive. I did buy tickets but then it took me awhile to find them. Once I did (again through the purchase ticket link) it only showed the transaction in the title, note the ferry route. So confusing. Also, the ticketing and Reservations are on different sites and require different login information. Seems this should be all on the same site. Finally, once the ticket is purchased, it should be downloadable to the Apple Wallet.

This app has been very useful for those of us that use the ferry system daily, but I just can’t rate this as anything above the minimum due to the inclusion of ads into the app. The bottom bar of the app is used for displaying critical information on the main screen, but sub screens display ads in that same space. I just had an ad show up that indicated a critical notification from Washington state and when I tapped it, it wanted me to pay money to get the info. It was a total scam targeting Washington state citizens made possible by washington state giving the space to the scammers. There is no reason a publicly funded app should have ads included and it’s a disservice to the citizens to have them no longer able to trust the content displayed in the official Washington state apps. The ads must be removed so we can trust the app again. This is not acceptable.

I cannot speak on half of this app’s intended use. I use it primarily for ferry information (which has always been accurate and up-to-date for me). It gives schedules and availability, as well as a link to their site to reserve a ferry (if that terminal supports reservations). For me, this is an excellent app and I encourage others to try it as well!

I use the ferry system daily for my work and home life. I used to be able to use the ferry related webpages for good information at the various terminals. But, much of the webpage information has been in flux and not working for a while. Had to get this app… very cumbersome to have to load and reload the information in order to know what’s happening for my departures and arrivals… app needs help in being user friendly.

WSDOT wants us to buy ferry tickets online so as not to pass cash or credit cards but the app is very cumbersome for this. Tickets need to go to the wallet but you can’t do that. The app logs you out very quickly and it takes forever to get back in and navigate to your ticket. And no, in 2020 I don’t want to print out a pdf ticket.

This app is awesome! I only wish I'd have known about it sooner so I could've had it for longer. Used it on a friend's phone while on a trip and was excited to get back and put it on my phone. Really easy to use. I love the favorites feature. Five stars!

This app doesn't do any more than show you Google traffic and provide some potentially useful - if inconsistent - features for ferry riders. They have an area for express Lane status, but as of this morning that hasn't been updated in two weeks. WSDOT is obviously just phoning in a performance on this one. Just when I think they can't get any worse, WSDOT demonstrates that their continuing slide into that black hole of ineptitude isn't over yet.

It shouldn't be hard to see when the boat arrived on vessel watch. Knowing the boat is at the dock doesn't tell you if you have a chance to make it before it departs and whether to hurry or take your time. Please add this feature! The boat is rarely on time and this would be invaluable information for us bike and walk on passengers who have to look at the cameras, check email inbox, etc.

This app would really be helpful if we could drop a pin to report potholes. Also if it would state if you were the first or the hundredth person to report it at that location.

Been using this app for a while to look into schedules and the dev has actively been developing data that the app offers. Nice to see continued development of the platform and helps for the average commuter by having info all in one place.

Love this so much helps out so so so much!! Been using it a lot lately and it’s magnificent! The bottom reader where you swipe to see updates on collisions and stuff is by far my favorite part! Also, the ferry’s thank you guys!

If you assume they update their reports every 10-15 minutes you’d be wrong. For instance I looked at the pass report this morning and it said it was closed. The report was posted at 6:28am. At 4:00pm it still showed it closed (same 6:28am time), although the pass had been open for hours. How hard can it be to have real-time updates?

Washington State Ferries are awful organization. Ferries are not on time, reservations are super hard to make and they will lie about it. It happened several times that i see available time for ferry and when put my card and name info to make reservation the browsers will say ‘’can’t reach site at the moment’’ and when i try again (10 seconds after) it says the time i wanted is not available...

Too many clicks and unstable. Cameras difficult to see and get to. Old version was much better and more useful. Wash dot website travel new version also crap please consider some improvements to work more like the older versions which was a much better user experience

I’ve had pretty bad experiences with my alerts and ferry updates but today was the worse. I get a notification saying my ferry is 40 minutes late. I’m thinking ok. Do I want to wait or take the fast ferry to Bremerton. I’m glad I asked the gentleman at the ferry ticket window is it late? No he replies it’s boarding now. Right as I board I get another notification it’s 60 minutes behind. Yes, I used vessel watch. I’ve been doing this commute for 7 years. It showed the boat that was “late” sitting in Bremerton. Apparently one boat swapped out for another. I didn’t get a notification for that Your updates/alert system is horrible.

The app is nice and all but why are there third party ads in the app? Can someone explain? I thought I was paying taxes for it. This is the first time I see ads along a government service.

Don’t rely on the number of spaces available! Totally inaccurate. Only thing the app is good for is checking the schedule. They manage to get that right. Though the ferries can’t keep up the schedule. Washington has a long way to go to improve the ferry system!

Love this app and depend on it regularly. Lately it’s not working - telling me there’s no network connection for ferries but everything else works - please fix, developers!!!!

I’m better off looking outside and just driving . Take Snoqualmie pass for example . The elevation is roughly 3000 ft . I’ve seen the forecast as snow level near 4500 feet with up to 2 inches of rain and 6 inches of snow !!! Whoever they use for weather you’d think they’d come with a more accurate forecast . If the snow level is 4500 there shouldn’t be any talk of snow in the forecast .

This app is especially useful if you’re on a road trip because there’s traffic info, border wait times and more

Why are there loot boxes on this app? I don’t have access to half of Washington until I spend $4.99 on loot boxes to unlock interstates and more?? Where is the pride an accomplishment in this.

When the ferries are running temporary schedules, the departure times should be accurate on the app. They are not. True, the bulletins are there, but it would be best to have current, accurate info displayed everywhere in the app, particularly on the main schedule display page.

It gives a lot of information on the map that I don’t find in my regular maps. Thank you!

The “real time” data used for the ferry (spaces remaining, etc) is ALWAYS wrong. Only positive is look at the webcam to see traffic situation but if you aren’t super familiar with the area, just delete this app if you downloaded it for any ferry feature. Embarrassing that our tax dollars go to a garbage, horrific app in the tech hub we live in.

The website “interactive” traffic maps are completely indecipherable for dense areas with many close highways. The old segment maps were 100% better. Now there is an app full of scammy ads putting WA residents at risk. This was NOT the legislature’s intent. Stop making tools worse.

This app would be far more useful if it gave correct information in real-time. Many times I have found myself stuck, delayed or ill prepared because the app wasn’t giving correct data about pass conditions. I plan early enough and depart only to find the pass is actually closed or chains required.

This feels like an app from 20 years ago. It’s completely clunky, unintuitive, and mostly just redirects you to mobile web pages. And mobile web pages aren’t much better. Hire a legit design agency and do it right.

Used this app all the time until a few days ago, but now every time I try to use it, the app puts up an error message saying it can’t connect. Everything else on my phone works. Disappointing that WSDOT hasn’t fixed this issue yet.

I’m not finding the rural traffic cameras in the Duvall and Carnation area. Would like a feature where the user could select the cameras they frequently access. Also, a road closure section (specifically for flood info) is my highest priority.

I travel to Seattle and Issaquah and West on a regular basis and to crossing Washington this app is fantastic keep me informed and help me feel safe and prepared I wouldn’t want to travel without

Have used this app for years now to estimate my time to the office. For the last week anytime I try to click on Traffic Times, it crashes.

Only the future ferry trips are shown — not the complete schedule- so if you want to see the schedule for, let’s say, the full day, you have to go to the dot site online or look at the next day’s schedule. It’s really frustrating.

Well designed. I can check the schedule and situation right on time.

Do not trust the car counter on the ferry times, it is completely inaccurate. I have had it say 40 spots and miss the ferry, I have also had it say no spots and make the ferry. Also it makes no adjustment if the ferries run behind (which is frequent). The vessel watch function is also different than the website.

I have been using this app for a while and it keeps getting better. This app saves me commuting time. Keep up the great work!

When I first downloaded the app I could look at schedules for future dates, maybe up to 5 days or so ahead. At some point, the app glitched and now only allows me to view the schedule for today. I can’t look at the schedule for tomorrow at all. Very useless unless it’s day of.

I love Washington. Thank you for making such a user friendly and useful service. Cheers!

In addition to giving mileposts of road work, stating the highway would help. Actually, who knows where the mileposts are?

There is no info on planned closures (when, for how long). Don’t we pay enough tax to at least not see ads on a governmental app?

Completely useless app. I just got stuck in a major traffic jam. Literally 30 minutes of getting no where before I was able to turn around and get out. Hours later the issue still exists. But is it on the app???? No, nada, zilch. As I said, completely useless.

The WSDOT APP is Awesome! The features are great. And being able to turn particular counties off or on is fabulous. Keep up the good work.

When looking at the ferry schedule, it no longer displays available drive-up spaces.

This was supposed to function in Apple products? Its simply terrible. If you can’t actually improve on the old, maybe you should leave it alone? Deleted.

Honestly, any for profit business would be out of business releasing something this embarrassingly terrible. Why do you torture people like this? Are you really this bad or just completely incompetent???

I’be really enjoyed using this app! Especially when catching a ferry!

Make the purchased tickets go automatically to Apple Wallet, allow Apple Pay and show them easily on the app. This is year 2021! No one owns a printer anymore.

Wow, Washington State has a vast infrastructure of road sensors, traffic cams, and road weather stations, but all we seem to get on this app for roads is traffic from Google. Very lame considering state gasoline taxes of over a dollar a gallon, one of the highest in the nation!