Although initially I did not get this app because of all the negative reviews but then one day when I came across the app again I decided to read the reviews in which I found the reviews were not about the quality of the products or fair prices of which I assumed they would be but rather the negative reviews were about the app. Now that I have learned that everyone does not write a review directed to the intent of the app I no longer discount any particular app that has negative reviews until I learn where the negative reviews are actually being directed. With that said, I have found that the items from Zara Home are quality products, that are described accurately, and offered at a fair price.
To find a special gift for a friend or especially a grand child, the portfolio of choices to gift are remarkable and some I have never seen here where I live. Perfect gift, wooden toy coffee maker, for a little child who enjoys serving and being just like her mom preparing coffee! Quite an extensive and vivid imagination manifested while playing with her own coffee maker! 👍🏽 Great toy!
Package was sent to wrong town by FedEx. I have contacted FedEx and was told to contact sender(Zara) to address the issues. I reached out via contact form(never received reply) and chat(no assistance but was told they will pass out information and get back to me via email). Hope they will actually do something since I sent them all screenshots to prove that package somehow went to wrong town. But Zara has bad reviews so we’ll see. 【Update】 I have received email from Zara that said “package has been delivered”. They clearly ignored all information and prove that package was dropped at wrong town. I connected to chat again with hope that they can see the log but it seems as if they aren’t reading anything so I had to explain same thing again. Eventually they refunded me. If you have issues just call and don’t let them hang up until they actually slove the issues. And be sure to check all reviews on online, apparently some people wait months to get their refund or replacement, if I had known I would’ve shopped at different brands. I will give them one star for having chat on app and actually issued refunds.
Ordering is impossible. 1)Sale announced to start 8:00 pm EST, which is 6:00 pm MST, my time zone. ALL other retailers, including Zara, allowed me to order at the announced time. Which is fair since I get to order at the same time as shoppers on the EAST Coast. But NOT Zara home!! Web site wouldn’t load, probably due to overload of shoppers. Or was deliberately out of order! Web site FINALLY came up at 7:50! Does no one, not a single executive at Zara Home, understand time zones? 2)Didn’t give me the advertised discount of 30% off entire site! When site finally loaded, it charged the list price for all sale items - and refused to give me the clearly advertised discount of 30% off entire site! What a rip off! Im calling tomorrow to get the promised discount.
I really like the product line you present yet the app can be tiresome. You must choose a new filter when you go from depts. An example is when you change from “recommended to low to high price” - and go from bathroom to living room etc. You must re-select the filter each time you go from dept to dept. also if I recall, you were able to continue through the store by pushing up the app towards the top of the screen. You do not seem to be able to do so any longer and you must go back out and select the dept you desire.
I was trying to reach someone with the App’s chat but it seems impossible. I think it’s a fake chat. I tried at least 5 times, nobody answered, the chat disappeared any single time, then suddenly a message appeared saying “please wait” but nothing happened and the message disappeared again. Trash chat. Then I tried to change my forgotten password, I got an email with a link to change it. Unfortunately the link doesn’t link you anywhere but the main page of the App!?? Where to change the password is still a mystery. Trash App.
This is the very first time that I use it. After I added 5 items to the cart, I was trying to delete one, but it failed. Also, I can’t add any more item to my cart. I’ve tried many times and it’s really frustrating that it doesn’t work. I’ll switch back to use website then.
I have purchased glasses from the app and it does not give the option of choosing quantities which with glasses is most often the case It also has a maximum amount of glasses I can purchase so I need to go online twice and make two separate purchases as well as paying for two shipments
I love Zara Home. My recommendations would be to make bigger sizes for kids Pyjamas, homewear and slippers. As well as having some more interesting glass and table ware collections. I stopped buying them because when things break it is impossible to restock the items. Which is a shame.
The help phone number is automated and tells you to fill out a form then hangs up. The form I filled out twice; when I was able to chat text they couldn’t see / find the prior forms I filled out. I went to look at my order to tell the chat person specifics and the chat literally disappeared without anyway to get back to it! So frustrating and very disappointing for such a huge company. The person I did chat with was friendly but the app is NOT user friendly and I am tech savvy.
Every tine when I tried adding an item to bag I get some red warning generic error and nothing is added. I thought I didn’t update my app so I did but still the same error! I so want to buy something every time but it NEVER WORKED. I use the Zara app all the time and never had a problem so what’s up with Zara home???? Also something is never in stock is having 20% off tonight. But it keeps saying coming soon and I never get notified. Why put things on sale but they are not in stock?!
Easy transactions, I just wish they would have more variety in children items. Sometimes they present a whole scenario but mostly half the items are not available online and you wish you could buy it. But App overall works great.
I placed an order on the App and it said there was an error with the transaction. I then tried again thinking I didn’t put in the correct info. Says error again. I see that my debit card was charged twice but I did not receive any confirmation from Zara. I then called Zara and they had no recollection of the purchase being made. I have been on hrs of phone calls with Zara and Chase trying to get my money back. Still have not resolved my issue.
Hi I tried to purchase items over the phone and they told me they don’t take phone orders: is this true? I just had surgery and it would have made ordering much easier, if I was able to order over the phone. I signed into my account but could not see how to order online.
The app is definitely unfinished. So much money and they couldn’t find a competent dev team to make this work? 1) Half the products won’t load they details (kitchen trash can) other times 2) I will type an items and it won’t be able to find it in the search engine but only when going manually. 3) you have to log in every and each time you terminate the app…. Come on, these are rookie mistakes!
The fact you can’t use the same account as other Zara apps and web pages means you need to re-enter all your info and have yet another password The payment flow erases your details if you change screens which many times you have to do if you are using a digital payment method. The payment flow crashed twice I was unable to pay despite correct payment info. Search is iffy and not great at finding what you are looking for. It’s hard to find matching items like the sheets for a given duvet set. Hard to search by materials. Descriptions are too basic. I.e. doesn’t tell you if sheets are soft or crisp, for cool or warm weather.
I made an order and tried to expedite the delivery, and all i got is please wait for the delivery , the chat agent was not flexible not helpful didnt give any alternative solution, and when i tried to collect the package instead of delivering it to me or at least transfer the order to any branch , the agent said he cant change the delivery policy if the order is made, i cancelled the order because i got no other option!!!
I’ve never had a business so actively try to refuse a sale. Both the app website had so many glitches after repeated attempts to get it fixed and 3 calls to customer service, they wouldn’t even take my order over the phone and simply said sorry, I guess you can’t place the order. Beyond frustrated and shocked at how badly ZaraHome is not interested in business or satisfactory customer service.
I tried to checking out and it’s beyond cumbersome. I emailed the support team about registering for a new account because on an IPhone X, you cannot register as an individual. When I click the fields to enter information, the keyboard doesn’t pop up. So they emailed me back basically providing no help and told me it’s fine. I finally hit ‘save’ on the upper right corner and I got validation errors - FINALLY - so I could enter my info to register. I registered and began my checkout only to get stuck AGAIN. After you select shipping and add in you address - nothing happens. There is no button to continue or do anything. So you just go in a loop. YOU GUYS NEED TO HIRE A PROPER UX AND QA PERSON! I can only bet that they are losing sales and customers from this.
Easy to shop but needs a little more organized. You shouldn’t have to type items you’re looking for!! It should be all pajamas for women or kids and like little girl dresses!! Make it easy to find please..
The application is designed beautifully. The aesthetics are phenomenal how they exhibit the products is gorgeous, but the functionality is in the user friendliness is way off. There’s a huge learning curve in using this app not saying that one cannot overcome it, but it goes hand-in-hand with how it was designed based off of aesthetics alone.
The shipping and billing address is not clear on the app and needs to be fixed. I purchased something to send to my brother but the billing address was my home. There was never a clear spot for both. I hope this works out okay but I’m already anticipating a problem.
I recently paid for an order and the status was always pending. I contacted Zara and said they would check and contact me about it it has been over a week and still nothing. Not even a refund. I try contacting by phone and the have hung up on me both times. The app has many issues and not recommended with AliPay and WeChat Pay. Zero stars if I could
The App is not easy to navigate accross depts. The descriptions of the merchandise could be better. For example, what is included when description says “pajamas”? Lastly, the pictures of items do not focus on the item instead, appear to feature the model wearing the item. I like the merchandise I have purchased. The items are high in quality and towels wash nicely. I always look forward to your sales! Thanks
Inaccurate delivery dates and not much customer support
Items bought on app are not showed whether shipping from inside or outside the uae and they easily miss delivery window. The customer chat seems to be isolated as the agents do not have visibility to your purchase history or who you are and have no visibility on your purchase delivery details
Once again was trying to order from your app in China but again I can not finish my payment because it asks me again and again to veryify my identity in a never-ending loop . This is been going on for so many month now and I am getting so frustrated and feed up with your store.
Great until you request a return. Then it will not let you chose a delivery option. You cannot continue without that. So you then need to contact Zara. Wait for them to return your email and return label, which is not always promptly This has happened repeatedly for me even after informing them of the problem. Otherwise five star
This app really gave me the run around trying to set it up. Then when I was finally able to set it up and make a purchase, it wouldn’t accept my address and I had to use a drop off point?!?!?!? Too ridiculous and hoping things go smoother now. I just spent a stupid amount on candles….
It is not the first time i buy something where not only the delivery date is already ridiculous ( 3-4 weeks ) but also its way passed the delivery date and the item has bot been shipped yet with zero email or update or whatever given. Its zara not a personalised decorative made to measure order
No favorites. Freezes. Unusual and unfriendly browsing of products. Useless pictures. Makes you work too hard for too little payoff. Study wayfair and upgrade your experience. Your products look very intriguing, but it lost my interest after four screen freeze and restart attempts. Too bad. Delete.
It was the worst app I ever communicate with , i talk with the zara home chat and the agent answer was so bad , she or he didn’t give me any answer, and at the end she closed the chat while i was talking with them , I ordered on 4th of May and they said you will receive your order on 9th of May and we’re now on 2nd of June and I didn’t receive my order
This brand is guilty of many human rights violations. I’ve been saying boycott Zara for years bc they’ve been using Uyghur labor. Muslim people in concentration camps are being forced to make these clothes. But now with Palestine, it just adds on to how problematic zara is. This business needs to go bankrupt and disappear:
You will be able to see and buy all you need for your home decoration, our monthly lookbooks, check our catalogue, locate your favourite Zara Home shops and find out a load of suggestions to choose the perfect gift. Decorate, get inspired, meet the latest home fashion trends and unveil the entire Zara Home universe