Name: 1stDibs: Shop Antique & Modern
Rating: 4.89204 (7475 reviews)

User Reviews for 1stDibs: Shop Antique & Modern

4.89 out of 5

7.5K Ratings

6 months ago, Malchichikov

Bar None

Discovering 1stDibs has been an absolute game-changer for my home and personal collection. The app offers an unparalleled selection of high-end, authentic pieces that you'd be hard-pressed to find anywhere else. I was specifically in the market for 19th century bronze statuary and Russian Empire style malachite furniture, and 1stDibs did not disappoint. The quality and craftsmanship of the items I've acquired are beyond compare. Navigating through their extensive catalog is a breeze, thanks to the app's user-friendly interface. The images are crisp, and the item descriptions are thorough, ensuring you know exactly what you're getting. The customer service team deserves a special mention for their exceptional support; they're responsive, knowledgeable, and genuinely invested in making your experience as smooth and satisfying as possible. Whether you're a seasoned collector or just looking to add that special touch to your space, 1stDibs is the ultimate destination. Highly recommend!

1 year ago, Nanobytopher

Don’t bother

Sent me a rude rejection when all I did was ask to sell it’s going to be their loss I’ll sell it to Christie‘s or Sotheby’s. I just thought this would be easy. Enclosed is a copy of our correspondence and pictures of what I wish to sell no one in their right mind returned down items totaling in this value, they are either truly stupid or completely rude, please find enclosed my response and -go to Christie’s or Sothebys So very So very disappointed, but it won't be my loss .. I will send you the total from Soth and Christie's. lIl also friends not even to bother with your wonderful site. of the time when I do an online search for evaluation Insulance purposes your. They'll probably be able to tell me where I st suspect it's London's Christie's I've dealt with them tragically sorry and I won't even mention it on my 10 see one, just Google the words more rare tropical plants my blog will be on the very first page I’ll post a picture of some of the things I have. If any one of you wants to see the exquisite 7 foot long hand carved Ironwood tiger that weighs 750 pounds. And some other pieces from my fine collection. I’m only doing that because this app refuses to let me post a photo it’s a shame when a business goes a foul. I could post off 10 of my websites butI just posted this and I won’t mention their name necessarily.

2 years ago, obtuse gargoyle strategy9

Always check the reviews of the individual dealer

1stDibs is a brilliant resource but they have many dealers gathered together under their name. I always check the feedback of the individual dealer to find out 1/ how long have they been with 1stDibs? 2/ how many transactions have they had reviewed? 3/ what sorts of issues have led to any less-than-perfect feedback? In a business where customer satisfaction is paramount, any average feedback of less than 4.8 stars is a warning sign for me. I like dealers with perfect feedback of 5.0. They have worked hard to get it- and they will work hard to make me happy, so they can keep it!

3 years ago, BlueIndigo

Terrible Experience

Firstly, I do not write negative reviews easily or often, but I feel compelled to share my interactions with 1stDibs and one of their merchants, Dover Jewelers. Dover Jewelers demonstrated unprofessional business practices. I had inquired about an item and was told it was unavailable at the time. When I questioned if it would be available another time, I noticed the price had doubled. I called to complain as this was all documented. The person on the phone was great, but then I got an email from someone who was misinformed about the situation. When I informed that person, in detail and with screen grabs, I never heard back. Then I called again. The person was very understanding and said someone would be in touch. This person understood the situation, but did nothing. I called a third time and finally got someone to call the merchant. That night the items was marked as sold. It took three weeks to get an outcome and 1stDibs said they have no control if someone buys the item on another platform before me. Sadly I am left feeling disappointed that they support the unprofessional business practices of their merchants and do not support the buyer.

2 years ago, mustang_guy

View on Wall broken and not enough filters

The app includes a “view on wall” button, so you can see what art looks like on your wall. I got it to work 1 time out of 100. They should either offer some support or just remove the feature. There is nothing on the website about the app and there is no FAQ or help from within the app. I would be afraid to buy through these people if they can’t even put a little support area somewhere for the app. My second gripe is that they don’t offer enough filters. The most granular you can get on art is “portraits”. It shows you over 10,000 of them sorted 1 of 4 ways. Oddly, when you click filter for portrait it tells you there will be 3,000 or so. It doesn’t match. I have more gripes, but these are my two biggest ones. If this company cannot write an app that doesn’t drive its users insane, then it can’t be trusted to be an intermediary or to bet vendors for million dollar purchases.

2 years ago, Geimon-kon

1stdibs is great! … until you need to contact customer service. Horrible Service!

I used 1stdibs for about 4 years, purchasing over $80,000 usd in vintage furniture. There was a minor problem with the shipment of an item (1st dibs, not the merchant). The 1stdibs customer service was so abysmal I will never use them again. I was frustrated, the merchant was frustrated, and 1stdibs didn’t care or bat an eye. Kinda shocking considering the amount of $ at stake. A simple correction would have kept everyone happy. Instead … it was like taking to a Time Warner customer service agent. But instead of a $100 cable bill it was over a $18,000 sofa. How can a company that sells high end goods be so abyssal about customer service? NEVER USE 1stDIBS AGAIN! (Btw- in most cases … you can just reach out to a dealer directly. It’s what I do now. Allows me to develop relationships with dealers too, so everyone wins (except 1stdibs I suppose - yay!)

6 years ago, Carrie-Anna

Top Notch Quality

You can trust all their venders for being the BEST. 1stbids has done all the vetting work for us. You can even negotiate prices for most of all the items. I have purchased a used Alexander McQueen clutch this year, asking price $700, the vender accepted my $380 bid. I also bought a 2.1 carat 1890s vintage diamond ring for my 10th wedding anniversary. The jeweler asked for $11k. We negotiated back and forth and purchased it for close to $8.5k. All the official paperwork and documents were included. I had it appraised at two different jewelers and it appraised for close to $12k. You can trust this site. I am remodeling my home and can’t wait to see what artwork, furniture, and decor I can bring home next.

2 years ago, somedayJain

I enjoy 1st Dibs for several reasons

“ window shopping “ to see the variety, beauty, creativity. Serious shopping with a mission for a project. Fun shopping for gifts. Price comparisons to make wise purchasing decisions . *Valuation for items & treasures already in my possession. * I print the picture with description & price then put it in the vase or tape it behind the artwork or behind/ under a piece of furniture so that when I am gone my children or grandchildren will recognize the monetary value ( if not the sentimental value 🥲)

1 month ago, Kingofcapital

Just don’t buy anything!

In this day and age it’s reasonable to expect a very basic level of help from the company taking a percentage of every sale. 1st Dibs has no buyer protection, indeed no buyer support, and unlike Etsy and eBay does not even give sellers the tools they need to offer a high level of service when there are issues with the product. We assumed the premium feel and prices meant premium service, but that’s not the case at all. My wife ordered some sconces for over $1,000 assuming that it would be easier than ordering at a wholesale auction which we usually do. 1st Dibs sent the items signature required with a provision that they not be left at a UPS access point. UPS tried to deliver 3 times when someone was home and apparently couldn’t figure out our building buzzer because they never buzzed us. UPS returned the package. Thats clearly the fault of UPS, not the seller, and (mostly) not 1st Dibs. Yet I cannot remember reaching someone on the phone who was less helpful than the 1st Dibs rep. It’s absurd, frustrating, and at the end of the day is just going to make us shop elsewhere. Reading these reviews, many people who buy stuff have a similar experience. I now feel fortunate that we’re not out $18k like the other reviewer here.

7 years ago, D. Hill

1st Dibs

1st Dibs is a more upper class curated shopping resource that allows users to purchase fine art, furniture, fashion and jewelry from dealers. As a result the service is a bit more personal allowing you to make offers and speak with sellers directly. Users can use the app to shop for art by select well renowned artists, place furniture pieces in your space to get an idea in how it looks in a particular spot as well as filter shopping for other categories as well. The design itself is simple with a minimialist UI and a white background which makes it easy to browse for something you might be searching for.

2 years ago, Bonbon 1214

Your dream stuff!

Anytime that you search the site be prepared to look for the best of the best. I have found some of my great pieces as well as reproductions of the pieces from here. This side is the first to look then I find myself coming right back to the site. To find some excellent pieces for projects and for clients this is the place to look.

2 years ago, MrsMegan67

Beware - Damage Responses Not Sent to App

I have always thought the 1stDibs app was amazing - you can do everything: buy, communicate with sellers, 1stDibs, etc- until now. You can report damage to purchased items, BUT they don’t respond to you via the app. They only respond for damage claims through an email. No messages on the app. Unfortunately for me, I didn’t see the email, older email that gets merged and some things go to spam and I kept checking the app. When I called to follow up, it had been a couple of weeks (over Thanksgiving holiday as well), I found out my window to contest damage has closed. This is either incompetence on 1stDibs end. I do hope this is not intentional.

2 years ago, Auh'Soy Niltig

WORST SHOPPING EXPERIENCE OF MY LIFE

First time ever I leave a review on this app, second ever in any site. I’ve had the worst customer experience with this company. I ordered a piece (from Savannah Bay Gallery) for a client 6 months ago (September 2022) and it hasn’t arrived. We asked for a cancellation and refund and stopped receiving any communication. Fraudulent, unprofessional, scammers. I’ve been in communication with Neil (from the 1st Dibs Team) and Lena (from the Savannah Bay Gallery) and they only blame one another and the shipping company but offer no solutions or even apologize. Please beware before putting your trust here and the trust of your clients, an absolute disappointment. This is a copy of the original message I wrote on the gallery page: I have been waiting for the piece I bought for a client for several months now. The last message they sent said the piece was ready and crated but carrier refused to take the parcel and to this day it hasn’t been shipped. They have now stopped replying to my messages. Horrible experience, wouldn’t recommend.

6 years ago, djshskdbd

Worst company in App Store

I beg of you to intently read my review. I do not normally write bad reviews because I understand that most companies are trying their best. But in this instance, I would not recommend 1stdibs to any person. Their customer service never answers your phone call but instead says that someone will call you back and never does. They will make excuse after excuse after as to why they didn’t deliver what they were supposed to. I beg of you to listen and read this email with the understanding that I don’t make it lightly. I will never use this company again and stress to all those reading this to never use this company. Not even once. I would give it zero stars if I could

2 years ago, LaBohemeNYC

Hoodwinking Customers

This app and its seller are in the business of defrauding customers. I purchased an item for $1259, and it was returned due to a size issue. The seller wanted to keep 50% of my refund (over $500), then they acknowledged it was a DHL error, I still do not have a refund after 30 days of tracking confirming that the item has reaches port of return. The US based customer service is untrained, ignorant about customs/tariffs (50% being claimed as “fees” should have been a red flag to anyone), and now I am going through consumer protection bureau (EU) and small claims court (US) to get my money. 1stDibs is defrauding its customers, instead of advocating for them.

5 years ago, snowwhite6

Beware of Shipping Charges

Last order I put in a bid that was $350 lower than asking price and it was accepted, then the provided the shipping cost which was the full discount plus $15. Have ordered and received several items and they have all been great quality and was very happy. However, this last time the shipping charges were over the top and basically wiped out all the negotiations I had done and there were no options to reply to the seller that if ai had any idea how high the shopping was, I would have asked for a different price.

4 years ago, Matthew.zalejski

Love the app

I love the app a lot on my phone. However, I would love a version for my iPad, having an iPhone app run on my iPad that doesn’t fit my screens layout is just not ideal anymore. I could understand if the app just came out, but this app has been around for a couple of years now and I’m so tired of only using my phone. I wanna see some diamonds and beautiful art from the comfort of my couch from the comfort of my big screen iPad. Besides that, I am a very happy costumer of 1stdibs, they have excellent costumer service and their vendors are top notch. -Sent from my iPad

3 years ago, Not to be repeated - EVER

AVOID THIS COMPANY!!!!

Horrible customer service. I ordered an item, then decided to return it. 4 weeks later, it's turning into a full-time ordeal to try to get the return scheduled. Countless emails. Wonder how long the refunding of the considerable amount of money will take. Twice they failed to schedule the pickup within the clearly stated dates they had promised. Then silence. Needless to say, no response on their customer service phone number. I'm not even going to get into what the product I had ordered looked like, compared to the pictures. Horrible service, substandard product. Best regards, Eli, Geneva, Switzerland.

5 years ago, Yada...

Overpriced big time!!! Give us a break!!

I only buy Dior. Chanel. Louis Vuitton. Rolex, etc... I see all your products on the other sites and you are so overpriced. The same products but for one third of what you advertise. Just because I have money does not mean that I want to over pay. I only buy the best for the least amount of money. You have to lower the prices. You are not selling anything special compared to the other sites. You are not selling private jetliners. I lived in Manhattan, NY for three months and I did not see fashion at all. You will make more money if you lower the prices . It is a no brainer. Come on !!!

1 year ago, QueenVictoriaDHeart

1stDibs1stChoicd

The vetting, quality, and sheer selection of arts of all kinds through 1st Dibs is a beautiful platform I use to grow wealth through real property at auction rates. Quality of their’s flows from jewelry to couture and Picasso they really have a fantastic pre-vetted safe portal to purchase all of my up-cycled or impossible to find masterpieces. Love 1stDibs, it is the first place I look.

3 years ago, Jntvstp

LOVE, but hard to buy fashion

I have purchased several items from 1stDibs but I wish they had a filter for clothing size. I am sad when I see that killer dress and It will never fit me. I would buy more if I could select my size and only see things that I could wear.

2 months ago, Lauren Essl

Disappointing Customer Service

I have been so disappointed in the customer service experience. I received a broken table at the beginning of May and am still trying to work to get a refund and response. It has been almost 20 days since I’ve last heard from 1st Dibs, and it feels like they quit responding to my inquiries and gave up on finding a solution for me. The promise of “commitment to satisfaction” and “peace of mind” on their website is extremely misleading, and I have lost trust in the company as a customer.

5 years ago, Cottontail57

Why 1stdibs is the best

There isn’t a single item you can’t find on 1stdibs and, if you can’t, you either haven’t looked long enough or been patient enough to understand the subtle different layers available to you. We have three kids and I love them dearly. 1stdibs is our fourth....😬

1 year ago, Dodger746

Maturation Achieved!

I love to be able to write a well-deserved review and 1stDibs has earned it in my eyes. I remember when they began and I’ve watched them mature to the beautifully orchestrated site they offer us today. Like a wine you’ve set aside with the hope of a good outcome, 1stDibs has exceed all my expectations. Thank you!

7 years ago, Minipainter

Even the reviews are beautiful!

At the moment a pair of chairs (the most beautiful I’ve ever seen) are out of my range. I hope it’s not always that way, but in the meantime, I can “collect” for my dream board, and save up for some truly great gifts. I would like to second the reviewer who asked for some tweaks: after looking at an item and then go back to continue browsing, I’d like to be sent to where I left off, not at the beginning of the list of 400 items, of which I’ve gone through 300. And the sign in does need to last longer and offer using my fingerprint. Other than that, magnifique!

3 years ago, 639012$@&;)70

Steven Battelle blue moonstone earrings

When I opened the box I was blown away by these earrings! The rich saturation of color and the pure clarity is perfect. Just want I have been searching for. They came in a timely manner and I was not disappointed. This is my second purchase with 1stDibs......highly recommend!

5 months ago, Mike Atia

Great Auction

If you already know what you’re looking for, this app will more than likely have the item or a related product. I’ve won several auctions with the lowest possible sale price and will definitelyyy continue buying from these guys.

5 years ago, PPBSgt007

Best way to shop for life’s beautiful things.

I have been on 1stdibs for several years; made several purchases and been sorely tempted to purchase more! It’s just a matter of time. * It is unique to see art, furniture, clothing and jewelry all in one place ... all sellers have been vetted and items guaranteed to your satisfaction. * Enjoy!

4 years ago, 4mynanny

Ring of my dreams

I have dreamed of a ring like this for a very long time. Having said that, it still exceeded my wildest dreams. It is perfect. Working with the seller was icing on the cake. His attention and follow through was over and above all that I could have asked. I would highly recommend the entire experience.

1 year ago, Wizula

Wonderful Experience

I bought a strand of pearls from Timeless Gems, Sarosi and I am very pleased with my purchase. Customer service was great and the pearls arrived quickly with a nice package of useful little gifts such as a note pad with tiny gems on it as well as polishing cloths. Thank you so much Elizabeth

2 years ago, de Chenault

My experience: Respected and honest sellers

All of my encounters with 1st Dibs’ sellers have been excellent. They respond quickly and are honest and forthcoming in their descriptions, willingly point out the item’s faults and problems. I am pleased and satisfied with my purchases through 1st Dibs.

7 years ago, Pink&Olive

App Review

Please bring back the category filter. Example: I search for "Moon". Before you could look at art, fashion, furniture with a connection to moon. Appreciate a timely update given this was in place a few months ago. I don't want to be forced to search by price which is what your app is doing now Also....your link to app support directs me to your watches page. Please advise how I contact app support.

3 years ago, fyikctunxfujbdhjv

My first purchase

I discovered this app and website while searching for dining room chairs. While that’s a purchase I am still researching I have delighted in the other items offered here.

3 years ago, EllaMyBella2014

AVOID!!!! AVOID!!!!!!

Spent nearly $600 for an item that was clearly posted on the website- received something else!Made numerous attempts to email and call first Dibs and barely received a clear response back -just that they would not cover this under their return policy. Terrible service. Terrible experience. Highly do not recommend!!! Rather go shopping at Saks or Neiman's and have live representative to speak to! Trust me and do not shop here

4 years ago, NyshaOren

WAS great

The 1stDibs app was easy - and they have a great magazine “Introspective” which is beautiful and informative. At least it was before it became part of this app. There is no longer the ability to zoom images — however small they are one your screen it IT. Disappointing. I imagine there is some reason they have made this change but whatever it is makes reading it less pleasant.

4 years ago, Bluemoonstone

Fantastic app

Don’t let high prices fool you. I was able to bid for an item and only paid 60% of asking price. The app kept me in touch with the seller so I could make a quick counter offer and it saved me hundreds of dollars.

2 years ago, VenZen93

Love, love, love 1st Dibs!

Online shopping for rare and beautiful art, jewelry and furniture has never been easier! Kudos to the team for including perfectly detailed photography and descriptions! Can’t wait for the next auction or sale!

2 years ago, tazthejazzman

Found the best

I stumbled on this site while researching family heirlooms destroyed in a total loss fire. It has helped assign value for insurance purposes, and given me a place to purchase replacements after reimbursement.

2 years ago, loveantiques

Wonderful Antiques

Antiques from around the world! It’s great to view Items ! They are expensive! It’s getting harder harder to find good furniture! The kids today just don’t get it! Nice to have an app to look !

3 years ago, JennMcDavid

Wonderful platform for finding treasures!

I have not purchased anything, yet… So many wonderful jewelry pieces to look at. The ability to email sellers is wonderful. Quick responses!

5 years ago, Tampatanner

Flipping image

Why doesn’t the image flip from horizontal to vertical as your surfing the ap. So annoying, I’ve even reloaded the app, and upgraded as it comes up but still have to continue in the vertical uncomfortable position. Exasperating.

6 years ago, Matthew Stirling

Better and Better

App continues to improve on a consistent basis. Feature and functionality additions, as well as a clean aesthetic design make this my favorite app in this category.

4 years ago, Banfield5

Read fine print

I was charged $100 in custom fees to get my item although it was made clear that the item had free shipping and handling. This was 10% of the cost of my item. I called customer service and was told by a rude agent this is “customary” and I should have been aware of the charge. I strongly encourage you to not work with 1stDibs. Be prepared to pay excessive import fees that are in addition to your purchase price. 1stDibs does not disclose these charges.

4 months ago, TranquilaGCB

Force closes occasionally

I search for furniture and art, mostly. The filter options are pretty good. The app sometimes force closes on me if I’ve been using it for a while, which is annoying because it goes back to home when I reopen it.

10 months ago, Neardog2020

Gorgeous things

However, everything is priced WAY higher than it should be. It’s almost offensive what people on here are charging, but I love a good rip off!

2 years ago, ikako5

Slow, 0 customer experience

Tried to buy egg shaped chair. Only 1 response from seller within a month. Customer support was very slow, questions left unanswered. Was trying to buy the chair for a month, 0’response. Almost 1 month after it said SOLD after my purchase order. Horrible experience. One month to write SOLD lol. Pretty horrible and irresponsible.

1 year ago, Ruffus50

So many beautiful things to look at!

Lots of beautiful things to see! Fun to browse and not be obligated to purchase….. unless you find that perfect piece!!!

5 years ago, E Shack

Exceeded all expectations!

I purchased two Hermès belt buckles from France and received them in record time. The seller was incredibly friendly and responsive. I’m officially hooked and will certainly be a repeat customer!

3 weeks ago, B the lotto guy

Buyer Beware

A gallery accepted an offer I made on a rare piece and switched it out with a less valuable piece from a larger edition hoping I wouldn’t notice. First Dibs was terrible to work with, showed no concern one of their sellers was ripping people off and took almost 6 weeks to process my refund with clear evidence of fraud. Buyer Beware as the seller is still selling on first dibs. They truly dont care.

7 years ago, Afl122482

Incredible resource pathetic service

1stdibs is a great resource for antiques, furniture and objets. The issue is they no longer allow you to communicate directly with the dealers — everything goes through them, negotiating, shipping etc. and their service is HORRIBLE. It’s basically like buying a Louis XVI console through Walmart. My suggestion is do your research there, and some googling — title of piece and location of store, and contact the dealer directly.

Description

1stDibs puts the world’s most beautiful things within reach. Shop highly coveted sellers and makers in vintage, antique and contemporary furniture, home décor, art, fine jewelry, watches and fashion. Whether you’re searching for an authentic Eames chair, a Cartier Love bracelet, a Louis Poulsen Artichoke Lamp or an original Warhol, 1stDibs is a leading online marketplace for extraordinary design. The 1stDibs app was designed to facilitate an easy shopping experience, especially for on-the-go discovery. We invite you to explore, set alerts for new arrivals, bookmark your favorites, send direct messages to sellers and check out from your iPhone or iPad with Apple Pay—wherever and whenever is most convenient for you. THE 1STDIBS APP – THOUGHTFULLY DESIGNED TO SHOWCASE BEAUTIFUL THINGS AN EXPERTLY CURATED MARKETPLACE – Shop a wide range of furniture, decor, fine art, jewelry and fashion, all hand-selected by the world’s most prestigious sellers and galleries. DISCOVER AND FIND INSPIRATION – With over a million beautiful pieces in a single place, choosing is your only challenge. Discover new pieces weekly when you follow a search or favorite dealer and create a personal collection of your favorite pieces. SHOP WITH EASE AND CONFIDENCE – We offer secure checkout with convenient payment options, including Apple Pay, PayPal, credit card or wire transfer. We also provide the best global shipping options, thanks to our scale. Whether you’re at home, on-the-go or in one of the thousands of 1stdibs sellers’ retail locations, all purchases made via our secure checkout are eligible for the benefits of our Buyer Protection program. EXPLORE 1STDIBS AUCTIONS – 1stDibs' exciting online auctions offer you the chance to bid on, and win, extraordinary designs at an outstanding price. You'll find an ever-changing assortment of pieces by vetted sellers from our worldwide community — shop furniture, home decor, collectibles, fine art, jewelry, watches, handbags and clothing. Look for items tagged “auction.”' Additional 1stDibs Offerings: INTERIOR DESIGN AND PROCUREMENT SERVICES – Try our Designer Connection Service for help finding the right interior designer or leverage our Client Services Team to source specific pieces for you. PROFESSIONAL CONSULTING – The experts in our Art + Design Research team can provide guidance and a detailed review, appraisal and authentication of any piece you're interested in. INSPIRATION AND EDUCATION – Read and learn about the best in design, fine art, fashion and more in our Introspective Magazine and blog, The Study. We welcome your feedback: Please send your thoughts to [email protected] or click “Contact 1stDibs” in your settings. 1stDibs is the ultimate destination for the world’s most beautiful things, but we didn’t get where we are without input from our customers. That’s why we’d love it if you could take a moment to rate us in the App Store. About 1stDibs 1stDibs is the world’s leading marketplace for extraordinary design. Since 2001, we have captured the magic of the Paris flea markets online and continue to set the standard for those seeking the most beautiful things on earth. By bringing together the best sellers and makers in vintage, antique and contemporary furniture, home décor, fine jewelry, watches, art, fashion and more from 600 cities around the globe, 1stDibs offers a curated inventory that is not available anywhere else.