I’ve been very pleased with my business accounts at 5 point credit union. The management has been extremely kind and accommodating with any of my banking issues. I highly recommend this credit union.
I’ve been a member of 5 Point for 20+ years and a user of the app as soon as it came online. There must have been an update or change to a different OLB platform because Bill Pay used to be quickly responsive, but now it takes a very long time to load in app. Annoying for the individual who counts on the convenience of OLB to manage banking tasks quickly. Side note about the institution itself. Again, I’ve been a member for 20+ years and generally been very happy with them, but last month they did call to tell me that I underpaid my mortgage that month by 22 CENTS and there would be a $28 late fee for that. Really??? I pushed back and eacalated up the ladder until it was waived, but come on people - look at member’s history before you make silly statements like that that can cost you a membership.
Since the app has been updated everytime I deposit a check it does not show up in my accounts. The check will be accepted and the money in my checking will remain unchanged. I have to transfer money to my savings in order for it to change or sometimes it doesn’t even show any accounts eligible for transfer so that I can have it change. When I call 5 point to ask why my check isn’t depositing when it has been accepted, they tell me the money is in my account and then I’ll check the app again and it’ll show up
The app is mostly straightforward to use; however, my check deposit section glitches and denies me access to it. I have talked to customer service to get it fixed and they tried to but it still doesn’t allow me to access that part which means I always have to drive over there to deposit checks. Not to mention that their online money transfer goes through Pop-Money which takes multiple days to receive money through as opposed to ones like Zelle which are instantaneous. The people who work there are very nice and convenient, the app is not.
Love how easy the 5 point app is always easily displayed between my accounts, my loans, and credit cards. Super easy to pay and move my money around. Also, always full of friendly and helpful staff at their establishments.
Thank you for making it easy convenient to check my account deposit checks the very good courtesy I do have when I go to the bank and see the friendly faces and smiles
I absolutely LOVE LOVE LOVE this app. It's very user friendly and the navigation is simply however it gives you exactly what you need. I also love the different tabs is has ... this app does EVERYTHING except give you the winning lottery numbers ... lol 😊😊😊
I mainly use the drive thru convenience at the Bridge City branch. The tellers are the nicest employees that I deal with on a regular basis. The loan department at the Nederland branch is also the best. Our privilege of working with them has always been extremely enjoyable.
I haven’t had any problems with this app! I can’t wait for y’all to have Zelle Pay options (or another payment app) built in so I can take care of small business payments easier and in one place!
This is such an incredibly convenient app, I'm able to do everything I need. Transfer from checking to savings and vice versa, view my balances and check my recent debit card history. The only improvement it could make is to make it easier to transfer the money to other accounts, but other than that, I highly recommend this app
This app is truly amazing! I use it daily to keep tabs on my accounts and/or to locate ATM's or stores near me. You may also use the app to apply for loans. Everything is right in the palm of your hand, SERIOUSLY! If you don't already have the app, download it NOW!
Overall it does the main thing: access to your accounts and mobile deposits. But it would be AMAZING if I could see linked accounts with the names they're given by the account holder. Instead of "money market", the default, the account holder specified that account as "baby supplies". I would love to see the latter title rather than have to try to remember which account is what.
Love the App. Have used it for quite some time and never had a single problem! Sometimes have to take more than one picture of my mobile deposit checks but the App lets you know when you get it right. I highly recommend this APP.
This app is user friendly ! Very easy to maneuver thru the app. This is much faster than using website. Highly recommend !! My only complaint/request would be, please come out with a version for the iPad. Thanks, Chad
This is a good app. It makes being an out-of-town student way easier. I can take care of the things that I need to right on my phone without having to move to a larger bank or credit union.
I've gotten use to this app, and had begin to take it for granted. I don't think I've purchased a Postage Stamp since I begin using "Pay Bills" included on this app. Then comes "Make a Deposit". That's right, this utility allows the user to take a
This app worked perfectly fine for balance checking and balance transfers. When they announced a mobile deposit function I got pretty stoked as I live pretty far away from any branches. Sadly, this portion of the app is terrible. After trying with several different checks I finally gave up. Potential for great mobile banking but it falls short.
This is a great app and let's me do my online banking. Including deposit checks! Also, I have been with this credit union for 30 years and it is better than any other financial institution.
Convenient and easy to use. There just is no reason NOT to get this app-unless you aren't a member of the 5 Point family. If that's the case, drop wherever you bank and run to 5 Point as fast as you can! Them, GET THIS APP!!!
App needs some work, especially on the history portion of accounts that shows checks. Need to have check numbers on history without having to download actual check to review. Many times I cannot download check. Called credit union to complain and person I spoke to did not understand.
This is the easiest to navigate App I've ever used for a bank or other business involving financial transactions. It includes nearly every aspect of online banking that would be used on a daily or weekly basis.
Great app only one drawback! You can't view TFCU Credit card details! You have to go to another website! would be nice to have this feature, it would be much more convenient!
Very helpful, everything I need to do with my bank is right in my hand which is made even more useful due to the fact that I live in a city without this particular branch. Love it
I personally havent had any issues other than the mobile deposit portion. I can never get the picture clear enough for the app to accept it. Other than that it works well.
Really great app! No problems so far! Like that you can use your print for quick and secure access! Just used the transfer part of the app today! It's works great! Kudos to y'all
I like the app! It works great. The only thing that would make it better is being able to make deposits by taking a picture of the check like some other financial institutions offer! :)
This is a very plain Jane app. You can do very little through it. It's great if you need to check your balance and nothing else. You can transfer money. Cancel bill pay and that's about it. No check deposit options or any other features.
This is a great app. I have all my balances at my fingertips. I can move money, pay bills, whatever. I never have any issues with this app either. Great!!
I like this ap as it is a lot more convienient to do my banking from my phone. I do not like that you can't see you're balance after every transaction.
With the 5Point Credit Union Mobile app, you can check your available balances, view transaction history, transfer funds between accounts, pay your bills, view and activate your cash back offers, contact your local store, and find ATM and shared branches in your area. To learn how we protect your privacy, please visit http://www.5pointcu.org/contents.php?intIdSection=84
