The app does most functions but I’m frustrated that all my accounts don’t show. I’ve asked the branch several times for help with no resolution. I also until recently could not transfer funds between accounts online. It took at least 2 years until that finally was fixed. Overall the app is okay but there are still big bugs that need fixed.
Being that your drive ups close at 4:30 it makes it impossible to make deposits/payments. Most people don’t get off early enough to get there before it closes. That is not customer service. When making deposits through the mobile app you have to wait until your deposit is approved and then wait again for the deposit to get posted until you can make the loan payment. This process length is ridiculous. I have accounts at another Financial institution and there mobile app is AWESOME!!! No waiting for approval or for the deposit to be posted and I can conduct any transaction I want within the dollar limits they have in place which is within the transactions I conduct. Since the process is so cumbersome, I called your call center, they stated there was a charge to make a loan payment using my checking....Again that’s not customer service!!! You may want to consider changing something to make things easier to conduct business. I gave two stars because your app does allow access to view account/loan history.
Love it! Have loved it since the Dillsburg branch opened, so long ago. Very simple for one who is not computer comfortable. So much nicer than Members 1st. They, Members 1st, keep changing theirs and making it an issue and complicated to pay a bill. I now will transfer money from family account to ACNB to pay bill automatically. Please don’t change it. All security can be increased on the back end without making more complicated on my end. Thank you.
More transaction errors than I can count via this app. Have had to leave work and go to a branch location to have the bank manager physically deposit my check at least 5 times because “for mobile deposit only” basically voids the check outside of the mobile deposit feature. Also consistently having trouble making account transfers. Call center is polite but essentially useless when it comes to trouble shooting. If it weren’t for my student loans being handled through acnb I’d probably close my accounts and take my business elsewhere.
I love this app. I can check my balance for free move money from checking account into my savings account. And It has great protection. And they notify me every time my card is used or money taken out of my account or if someone try’s to log into my account. I like how serious they take you and your money!
This app works — most of the time. But the bill pay feature is absolutely awful, and the app does not always accurately reflect actual bank balances Update: over the last few weeks I have had trouble logging in to the app, and once I do, then pages refusing to load until the 3rd or 5th time Update as of July 2020: Mobile deposit feature is clunky and unreliable -- & only works (about 2/3 of the time) on iPhone. The feature is completely absent on the iPad. Developers are aware, but no one seems to care that lack of basic features like mobile deposit are the reason why most of my business has gone to a bank that has a friendlier user interface. If it weren't such a hassle to open up a business account elsewhere NWSB Bank would have lost my account within a few months of being acquired by ACNB. If another bank offers the right incentives, I'm outta here
I deposited a paycheck, the atm asked if it was accurate amount, I said yes, and when I checked my receipt a hundred dollars was missing off the deposit and I know for a fact I was not in the negatives of my account and had not overspent my account balance. I am very frustrated. Plus the offices are not currently open so now I have to wait until Monday and I’m really concerned because my app has two different balances, one current and one available and the current should equal the available amount. But it is not.
James B Note: The Adams County National is an established institution that has consistently represented themselves with an essence of high quality of banking professionalism. We’ve been clients for over twenty years and have always had our financial needs addressed appropriately by a courteous staff. We highly recommend their service for any banking need.
I’ve had this app for at least a year now and I’ve had to delete and reinstall several times to stop it from crashing and logging out when I’m in the middle of a task. I’ve called customer service to alert them of the issue to which they said it must be my phone but, in reading other reviews, it appears it’s an app development issue, not my phone. The app is convenient when it works but it’s super frustrating on the more often occasions that it does not.
The employees are always kind, nice and friendly with there customers, There is one teller that I deal with almost every time, here name is Angela Boswell, she has been working there I think 15 years or more, I like that if I have any questions, she doesn’t mind helping me, and I really appreciate that about her, Angela works in the Hanover area on Eichelberger Branch
I’ve been using the mobile app for some time now and really like it. I can access all accounts, manage transfers, and initiate bill payment through the app. Update as of 6 February 2024 - no change in my rating.
between the app and the actual bank, they are not that good at all. rude customer service and horrible service in general. when FCB was it’s own thing and wasn’t bought out by ACNB it was fine i’ve been a customer for over 10 years. ever since they swapped names and got taken over everything has gone down hill so fast. no one can give me the answers i need and when I do get answers they are pretty rude and stand off-ish as if Im bothering them for doing their job
Other websites make it a lot easier to find deposit rates, because they have a “Rate” selection on the front page. Just one stroke gets the customer to all of the deposit rate info, which is what many people (customer, or not) are looking for when they access our website. More direct connection would be helpful.
Easy to do banking in app. Go to bank maybe once a year! Deposit checks when needed. Transfers works well. Great to use. If I have trouble I call the phone help and get problem solved.
I love that I can transfer money from checking to savings an vice versa easily. I used to call to find out my current balance. Now I just log in to the app. This helps me keep better track of my account.
Update: They fixed the two minor issues I noted below. Nice job. Finally they added Touch ID. Makes the app easier to access. Two notes for developers: When you open the app, it says NW$B Bank. Also when you close the window it says ACNB BANK TEST.
I have been a customer of ACNB for 30 years from when I was kid now nearly 40. This app is just another in a long line of disappointments. From fees, to closing local branches, to an abysmal mobile deposit feature you would be much better spent skipping the app and the bank. Find yourself a nice credit union that cares!
It works fine. It’s very nice to be able to deposit checks without having to go to the bank and New Windsor Bank has always served us well and now ACNB is doing just as good.
My son and I have accounts at the exact same bank, but his app allows for money to be sent via Zelle, but my app lacks that feature. Other than that, the app works well and is nearly always up-to-date.
I need help getting online on my iPad. It says I am putting in the wrong password. I use the same password on my iPhone and I can get to my account. Please contact me.
Some capabilities I wish the app would provide: - able to use the app to deposit a check - able to add my debit card to my apple wallet - able to manage my debit card through the app like locking/unlocking card, set parameters when my card could be used, creat a temporary only number to use securely for online purchase
It’s a pretty smooth app with Touch ID enabled. Not bad for a smaller regional bank! It has all the features of your big bank apps offer but I prefer supporting a smaller bank that has its roots right in my neighborhood.
Love the personalized professional employees! They have always been helpful!!! Brenda helped me with such care and concern through a dispute with a business. She was great to work with!
Practically impossible to deposit a check with the application. I have been waiting for ACNB to improve on that. The ship within debit card did not work, when replaced: the second card was also useless.
Take your hometown bank with you wherever you go. Access your ACNB Bank accounts from your mobile device anytime, anywhere. Whether you’re making a deposit or just checking balances, we have you covered. Mobile Banking from ACNB Bank is free to all ACNB Bank Online Banking customers. FEATURES: PUSH NOTIFICATIONS - New delivery channel for alerts. ZELLE® - Send and receive money. MOBILE DEPOSIT - Scan your checks and make deposits right from your supported camera-equipped device. LOCATE ACNB BANK - Find information for an ATM or Bank office near you with the integrated location services. CHECK BALANCES - Check balances 24/7 on your checking, savings, and other eligible accounts. VIEW TRANSACTIONS - View pending transactions and history. TRANSFER FUNDS - Create, approve, cancel or view transfers between eligible accounts. SEND MESSAGES - Send and receive secure messages. An eligible ACNB Bank account and online banking registration is required. ACNB Bank does not charge a fee for mobile banking. However, third party message and data rates may apply. A supported mobile device is needed to use the mobile banking app. Our mobile deposit feature requires a supported camera-equipped device. For more than 160 years, ACNB Bank has proudly served Adams, Cumberland, Franklin and York counties of Pennsylvania and Carroll and Franklin counties of Maryland. Unlike many of our competitors, we have remained true to our roots. Still based in Gettysburg, PA, our focus continues to be our shared communities in South Central PA and MD. Whether it’s online, on your phone or in person, we’re proud to be your hometown bank that provides the financial services you deserve. 1-888-334-2262 acnb.com ACNB Bank - Member FDIC
