This app is great and is easy to navigate. You can customize account names, deposit checks, transfer money and more. Except the only negative thing I have to say about this app is that the Face ID does not work. The Face ID option will show up, scan your face, but then not log in. You have to manually type your password in every time. It’s doesn’t make this app unusable at all. It can just get annoying to type in your password every time when the app makes you think you can actually just use Face ID. And for that minor gripe. 4 stars.
The new app doesn’t reflect current banking activity, takes several days for transactions and deposits to show up on the app. The platform as a whole isn’t nearly as user friendly as the old app was. Much harder to do anything on this new app.
I like that I can log in and get a quick overview of my account. I can click any check withdrawn and see the picture of it, which is handy when I forget a minor charge. The remote deposit has some issues. I didn’t have problems up until about 1-1.5 years ago, but since then it’s EXTREMELY frustrating to deposit. It constantly rejects my check saying “you need to endorse” even though I have. So I wind up putting the check on every surface and back ground color at every angle and in every degree of light for literally 5-10 minutes until the darn thing decides to accept the picture of the back as endorsed.
Everytime i open the app>mobile banking>enter mobile banking id>then when the time comes to type a password it kicks back saying my password is wrong just by tapping the text box before typing anything in
This app doesn't even show me all of my accounts that I have. Having to constantly type in my member name is a nuisance. I can understand the password but it needs a remember my member name option. Haven't tried to do any transfers on it yet but I think I'm better off just going to the website than use this app
I don’t understand why no one can enable my mobile deposit. I’ve talked to the branches multiple times and the customer service ladies by phone, still nothing. I’m not near a branch such an inconvenience
The ACUTX Mobile App can be easily accessed on iOS devices. Check transaction history, account balances, pay bills, make transfers and locate our nearest ATMs and branches all in the palm of your hand. Additional features include: • Fingerprint and Face ID Authentication • Quick Balance • Bill Pay • Remote Deposit* • Expense & Balance Growth Graphs • Text Alerts & Banking • Card Controls • Apple Pay • Member to Member transfers *Subject to Approval. Not available for the first 30 days after checking account opening. Not available to 180 Checking Accounts, Access Pre-Paid Cards, or Non-Profit Organization/Club Checking Business Accounts.