Great company- competitive - excellent customer service
I (unfortunately ) had 2 claims- over the past few years Jeff the field rep has been very professional and has done an excellent job assisting me through the process- thanks Acuity!!!
When having multi-products insured the policy and billing method causes problems. A My mortgage providers are confused by your policy/billing. It appears that the amount due Acuity is the sum of multiple policies, therefore when the mortgage providers do their analysis for the upcoming year the inflated amount causes a shortage in the escrow account and an increase in my monthly mortgage payment or request for additional escrow funds. To further add to the problem this makes it difficult to pay what I am responsible for paying; my auto and umbrella policies. The representative at Acuity couldn’t understand that I only wanted to pay my auto and umbrella policies. The total due that she was telling me included a dwelling that Acuity had not been paid yet. They could not understand that. I could not get an amount due and pay for my…auto and umbrella policies.
Clean looking app. Easy to read & navigate. The beating heart is fun. Well organized. Graphic designers stayed off steroids and kept things simple with the customer in mind. Great. Other companies can learn a thing or two!
Often I heard of a company named Acuity and how professional and engaging they were. In 2023 I decided to secure our insurance needs with Acuity. The short of it is - we experienced a true story. Thank you.
This app is so easy to use. Any info you need is here. I had a claim and was able to see the notes of the person working it so I always knew what was going on.
This is coming from an insurance agent of 8 years. Like most I got lazy and stopped shopping. I found Acuity and so far so great! The service and pricing have both been amazing!
When choosing how much to pay the bill, the option you select is a circle usually with a blue dot to show that you’ve clicked that option. This is the only app that I’ve made a payment that fails at that.
Janice is easy to talk to and understand. She is always available and we feel very comfortable with her as she is very knowledgeable. In our opinion, Acuity is a great company with excellent employees.
Cards in Apple wallet expire without warning. They should just update as the policy is renewed, so a current card is always readily available. Also, the app forces Face ID to sign in, instead of letting users use the built-in iOS 18 feature to require Face ID for the app.
What is the point of making these insurance certificates if I still have to call in? Additionally, insured is not checked on the certificates that are being created so I have to call in anyways.
I just set up the app. The app recognized my account. I created a password and 3 key question. Upon completion it wouldn’t allow me access. Perhaps it needs time to register.
The first time I tried to use the app and I use my ID and password it did not work. Very upsetting with all the money I give you guys each year this happens. Not a happy camper. Thank God it wasn’t an emergency.
Only a few functions of the app work consistently. The payment option rarely works, just takes you to a white screen. Same thing on the ID Card tab, white screen. Overall worthless, why release an app if it's not ready for showtime.
After you input your log in the app will freeze on the loading screen. Tried multiple times to log in with the same results. Can't rate zero stars, so 1 star until fixed.
Worst app I've ever downloaded. I have been trying for three days to sign in. I'll set my phone down and walk away while it's signing me in 15 minutes later it still trying to sign me in. This is a completely non-working.
I’ve had insurance with Acuity for a couple of years now. They’ve been great so I have 3 stars for service but I held back 2 stars because I cannot log in under the username and password I have chosen. I’m thinking the problem may be on their end so I’ll keep trying. It’s possible that they are experiencing updates but I’m really not sure, there is no notification for an update. I’m hoping I can log in to my account tomorrow.
We just called our agent to add a car. The statement came showing the amount as $768 for the car. When I went to pay $768 with a credit card online a received an error message saying the minimum was $899.50 and thought me out of payment schedule. I had to start all over again and this time I paid the $899.50 even though my bill was $768. The statement included my home insurance which is paid by the escrow department of the bank. I know the difference will be a credit someday. I did not appreciate being kicked out of payment program and wasting my time to reenter my data again when I knew $768 was the amount due by me and the remaining balance would be paid by the escrow company. Thank you! Bruce Bruce Ready
Wow .....You need to fix this, first app I’ve seen that makes it so difficult to pay a bill.Too specific password limits, can’t enter security questions. I can’t even get sign up. Not what I expect from the service I’ve received in the past from Acuity.
Thought this app would make my life easier. Not so much. A LOT of information has to manually filled to accomplish anything. If I'm making a payment or filing a claim I don't want to have to find my policy number or my Agency code, I may not have it on me. Being able to use my online login within the app and have the app verify my information would be more customer friendly and convenient. I would prefer auto-fill option whenever possible. The less typing and clicks the better. App could be very useful if modified to make customers experience simpler and with less typing.
Have your insurance information close at hand with the Acuity app. Pay your bill, view your policy documents, report and track claims, and more all in one place! View your information and profile: Access your agency information effortlessly Conveniently add your vehicle ID cards to your Apple Wallet* Have digital copies of your certificates of insurance for any situation Lean on Acuity during tough times: Instantly connect with Emergency Roadside Assistance 24/7 Have personal guidance with the claim process step-by-step on your phone Smoothly search through our extensive Acuity pre-approved auto repair shops near you Make the payment and billing process quick and safe: Pay scheduled bills with debit/credit or checking account Be in the loop on new information by signing up for electronic mail or text message notifications *Vehicle ID card does not meet requirements for proof of insurance as required in some states.
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