Clean looking app. Easy to read & navigate. The beating heart is fun. Well organized. Graphic designers stayed off steroids and kept things simple with the customer in mind. Great. Other companies can learn a thing or two!
When choosing how much to pay the bill, the option you select is a circle usually with a blue dot to show that you’ve clicked that option. This is the only app that I’ve made a payment that fails at that.
Janice is easy to talk to and understand. She is always available and we feel very comfortable with her as she is very knowledgeable. In our opinion, Acuity is a great company with excellent employees.
The first time I tried to use the app and I use my ID and password it did not work. Very upsetting with all the money I give you guys each year this happens. Not a happy camper. Thank God it wasn’t an emergency.
Only a few functions of the app work consistently. The payment option rarely works, just takes you to a white screen. Same thing on the ID Card tab, white screen. Overall worthless, why release an app if it's not ready for showtime.
Worst app I've ever downloaded. I have been trying for three days to sign in. I'll set my phone down and walk away while it's signing me in 15 minutes later it still trying to sign me in. This is a completely non-working.
I’ve had insurance with Acuity for a couple of years now. They’ve been great so I have 3 stars for service but I held back 2 stars because I cannot log in under the username and password I have chosen. I’m thinking the problem may be on their end so I’ll keep trying. It’s possible that they are experiencing updates but I’m really not sure, there is no notification for an update. I’m hoping I can log in to my account tomorrow.
We just called our agent to add a car. The statement came showing the amount as $768 for the car. When I went to pay $768 with a credit card online a received an error message saying the minimum was $899.50 and thought me out of payment schedule. I had to start all over again and this time I paid the $899.50 even though my bill was $768. The statement included my home insurance which is paid by the escrow department of the bank. I know the difference will be a credit someday. I did not appreciate being kicked out of payment program and wasting my time to reenter my data again when I knew $768 was the amount due by me and the remaining balance would be paid by the escrow company. Thank you! Bruce Bruce Ready
Wow .....You need to fix this, first app I’ve seen that makes it so difficult to pay a bill.Too specific password limits, can’t enter security questions. I can’t even get sign up. Not what I expect from the service I’ve received in the past from Acuity.
Thought this app would make my life easier. Not so much. A LOT of information has to manually filled to accomplish anything. If I'm making a payment or filing a claim I don't want to have to find my policy number or my Agency code, I may not have it on me. Being able to use my online login within the app and have the app verify my information would be more customer friendly and convenient. I would prefer auto-fill option whenever possible. The less typing and clicks the better. App could be very useful if modified to make customers experience simpler and with less typing.
Have your insurance information close at hand with the Acuity app. Pay your bill, view your policy documents, report and track claims, and more all in one place! View your information and profile: Access your agency information effortlessly Conveniently add your vehicle ID cards to your Apple Wallet* Have digital copies of your certificates of insurance for any situation Lean on Acuity during tough times: Instantly connect with Emergency Roadside Assistance 24/7 Have personal guidance with the claim process step-by-step on your phone Smoothly search through our extensive Acuity pre-approved auto repair shops near you Make the payment and billing process quick and safe: Pay scheduled bills with debit/credit or checking account Be in the loop on new information by signing up for electronic mail or text message notifications *Vehicle ID card does not meet requirements for proof of insurance as required in some states.