I (unfortunately ) had 2 claims- over the past few years Jeff the field rep has been very professional and has done an excellent job assisting me through the process- thanks Acuity!!!

1 year ago, LarryY from WI

Top Insurance Insurance

Clean looking app. Easy to read & navigate. The beating heart is fun. Well organized. Graphic designers stayed off steroids and kept things simple with the customer in mind. Great. Other companies can learn a thing or two!

4 years ago, Ltlsuez

Easy to use

This app is so easy to use. Any info you need is here. I had a claim and was able to see the notes of the person working it so I always knew what was going on.

2 years ago, fax me

Aaaamazing!

This is coming from an insurance agent of 8 years. Like most I got lazy and stopped shopping. I found Acuity and so far so great! The service and pricing have both been amazing!

5 years ago, STEV!

Can’t view selected payment options

When choosing how much to pay the bill, the option you select is a circle usually with a blue dot to show that you’ve clicked that option. This is the only app that I’ve made a payment that fails at that.

2 years ago, Bob&LauraK

Great company

Janice is easy to talk to and understand. She is always available and we feel very comfortable with her as she is very knowledgeable. In our opinion, Acuity is a great company with excellent employees.

4 months ago, mimigoose43

App payment

Paying with the Acuity app was quick and convenient!

3 years ago, SalSal25

Acuity App

Was easy to set up and made payment without problems.

4 years ago, 1Tots

Acuity

I have been impressed with their competitive rates and the best customer service people of any insurance company I’ve ever dealt with!

1 year ago, GM transport

Very convenient

5 months ago, MeMike1983

Waste of time

What is the point of making these insurance certificates if I still have to call in? Additionally, insured is not checked on the certificates that are being created so I have to call in anyways.

6 months ago, Idaho insurance

I just set up the app. The app recognized my account. I created a password and 3 key question. Upon completion it wouldn’t allow me access. Perhaps it needs time to register.

2 years ago, 330332

User friendly!

3 years ago, teehee thompan

Steve Thompson

The first time I tried to use the app and I use my ID and password it did not work. Very upsetting with all the money I give you guys each year this happens. Not a happy camper. Thank God it wasn’t an emergency.

4 years ago, allen vegas

Mr AW

Good service. High quality. I am glad that I was referred to this company

7 years ago, Vikingqb7

Agents

Any chance we can have an app for agents too? It would great to provide additional services to our customers while we're on appointments! Thanks!

2 years ago, Fact hound

Policies

I have 3 …. Where’s the menu to select the one I want to see???

4 years ago, pgsfulcrum

Lowest quality app

Like a child would build a better app than this

2 years ago, ShaggyMPD

Fees

Why is there a $5 fee to pay online? That’s crap

2 years ago, Grumpy growly Mammabear

Daniel Hayden best agent ever!

8 years ago, Mojojl

Junk

Only a few functions of the app work consistently. The payment option rarely works, just takes you to a white screen. Same thing on the ID Card tab, white screen. Overall worthless, why release an app if it's not ready for showtime.

9 years ago, Sabres on a

Freezes after log in

After you input your log in the app will freeze on the loading screen. Tried multiple times to log in with the same results. Can't rate zero stars, so 1 star until fixed.

9 years ago, Julblam

Julie

Worst app I've ever downloaded. I have been trying for three days to sign in. I'll set my phone down and walk away while it's signing me in 15 minutes later it still trying to sign me in. This is a completely non-working.

7 years ago, Edward Brey

Has basics, forgets easily

It would be nice if you remembered your login.

4 years ago, jjjjkkkkkgggggg

Fantastic customer service- timely & prompt

2 years ago, Kevin1088

Cannot Log In

I’ve had insurance with Acuity for a couple of years now. They’ve been great so I have 3 stars for service but I held back 2 stars because I cannot log in under the username and password I have chosen. I’m thinking the problem may be on their end so I’ll keep trying. It’s possible that they are experiencing updates but I’m really not sure, there is no notification for an update. I’m hoping I can log in to my account tomorrow.

3 years ago, xxxxxxxx cxxxxxxx.

Written premium change

We just called our agent to add a car. The statement came showing the amount as $768 for the car. When I went to pay $768 with a credit card online a received an error message saying the minimum was $899.50 and thought me out of payment schedule. I had to start all over again and this time I paid the $899.50 even though my bill was $768. The statement included my home insurance which is paid by the escrow department of the bank. I know the difference will be a credit someday. I did not appreciate being kicked out of payment program and wasting my time to reenter my data again when I knew $768 was the amount due by me and the remaining balance would be paid by the escrow company. Thank you! Bruce Bruce Ready

5 years ago, Schneidds

Doesn’t work

Wow .....You need to fix this, first app I’ve seen that makes it so difficult to pay a bill.Too specific password limits, can’t enter security questions. I can’t even get sign up. Not what I expect from the service I’ve received in the past from Acuity.

8 years ago, Insurance policy holder

Could be better

Thought this app would make my life easier. Not so much. A LOT of information has to manually filled to accomplish anything. If I'm making a payment or filing a claim I don't want to have to find my policy number or my Agency code, I may not have it on me. Being able to use my online login within the app and have the app verify my information would be more customer friendly and convenient. I would prefer auto-fill option whenever possible. The less typing and clicks the better. App could be very useful if modified to make customers experience simpler and with less typing.

Description

Have your insurance information close at hand with the Acuity app. Pay your bill, view your policy documents, report and track claims, and more all in one place! View your information and profile: Access your agency information effortlessly Conveniently add your vehicle ID cards to your Apple Wallet* Have digital copies of your certificates of insurance for any situation Lean on Acuity during tough times: Instantly connect with Emergency Roadside Assistance 24/7 Have personal guidance with the claim process step-by-step on your phone Smoothly search through our extensive Acuity pre-approved auto repair shops near you Make the payment and billing process quick and safe: Pay scheduled bills with debit/credit or checking account Be in the loop on new information by signing up for electronic mail or text message notifications *Vehicle ID card does not meet requirements for proof of insurance as required in some states.