This app has a system error every time I try to log in. It almost feels like a won the lottery when I actually log in. Tried to contact the customer service but they just want me to change my password which is insane since already told to her that I can log in using their website. I tried to speak out to her but still insisting that I change my password. They don’t even have a clue that this app is not working. I have 4 friends having the same issue but they are not acknowledging it. Just a BIG sight….
It has been weeks since this update was pushed out. I cannot log in, the button is totally non functional for me. Other people clearly cannot either. Not a single further update in weeks. I have used Advancial for years and have never had an issue of any kind, and never considered looking for an alternative until now. Edit - I use a password manager, and it turns out that I have to manually delete and retype the last character of my password to log in. This was never an issue before, and I don’t love having to make my password visible every time I want to use this application. Bumping up to 2 stars because it’s at least usable but still not happy.
I have error messages when trying to log in sometimes. It'll say "user doesn't exist" and then I try again multiple times and it works. Also, it takes entirely too long to lock and unlock my card. I find myself transferring my money to cash app more often than I'd like, so that way I can lock and unlock with ease. It can be so much better than this.
App would be decent if you didn’t have an error message every other time you click on something. A 5 second process takes 5 minutes just because you have to keep trying until it finally works
Advancial did you even test this latest release? Pull release and update or go back to the previous one until this is fixed. Very frustrating. Takes forever to load. How can you put this product out there.
Just like the title The worst app ever! The app is not working most of the time and when it worked, it was very complicated and users likely got headache and disgusting feeling after trying to accomplish the task! The bank needs to invest in a better software somewhere else!!!
You can expect a problem with this app often. You may or may not be able to log in today! Just try it. Today may be your lucky day to see your account information.
The latest version needs some work. Its look and feel is much nicer than the previous release, but it is much slower to load transaction information, which takes away from all the other improvements that were introduced. I look forward to the next release!
I used to be able to deposit checks remotely no problem. Now, the system randomly crashes in the middle of the process all the time, or will zoom way in out of nowhere. I have to close the app, and log back in and try again and just hope it doesn’t do the weird zooming thing. Once it’s zoomed in it won’t let me zoom back out. Depositing checks takes forever, and half the time the checks that say they went through don’t even post and I have to go back and resubmit them. This app is worthless.
The app works good for me. The only thing I wish they’d do is have a widget option on the iPhone like capital one does. Where I don’t have to open the app just to check my balance. Just swipe right and it shows if the phone is unlocked. Really the main reason why I haven’t moved my money to advancial is bc of that particular reason. Also auto request Face ID for long in. I shouldn’t have to press the Face ID button every time.
This app is fantastic at improving the whole banking experience when you are a busy mom of five with a full time job and in the tail end of your masters program. I don’t want to have to worry about time and delays when I’m checking balances making transfers or paying bills. I’m sure it will continue to only get better with each improvement :)
I love this app and it's very useful on the go, but the new update makes it impossible to deposit checks. Once I finally get two pictures it says "session timed out" because it took so long. I tried this 3 times and I'm now light headed due to the fact that I'm holding my breath in order to keep the camera steady. Please fix this. I used to be able to deposit checks quickly and easily.
I have had the exact same experiences as noted in the first paragraph of SerrisHawk’s review (3/10) and the total review by AkSara (11/22). I have been a member of AFCU since 1982 and have used AFCU online access as soon as it was available. Although AFCU was my primary source of managing my finances, the extremely poor process to upgrade the AFCU app is RAPIDLY driving me to take all my business to one of my other Credit Union accounts. I strongly recommend that other AFCU members find another Credit Union!
I give it a 2 because it basically works but the displays are awful. Fonts are way too big and only two transactions fit on the screen. It’s also noticeably slower to load than the previous version. Did nobody actually test this on an actual smartphone?
It is a new interface and you can tell they are investing on it. The video chat featured was amazing, they answer in a minute and stayed with me during the process of what I needed to do. Very patient, profesional and great manners.
I have never in my life seen such an atrocious abomination. I don’t even want to call it an application… We are in 2023 please fix it and make a more user friendly, easy to use version. Honestly makes me want to hurl my phone at a wall every time I use this app. Crashes constantly, when it’s not crashing I have trouble setting up my auto pay, then it goes back to crashing. Do better.
The app won’t let me take a picture of the back side of the check, asking for it to be flipped even though it’s correct. Then it will zoom in terribly after trying two times in a row or I’ll get a message saying I took two pictures of the front of the check and cancel out everything. Used to work fine before the update.
I enter my info, but the App won’t go past the log in screen. Icon says there is a new version but I have the latest version. Link to contact developer doesn’t work. And since a lot of people have been reporting this version as having issues I am guessing no one checks these either. It’s great you added Zelle, but if we can’t access it, what’s the point?!
The most recent update is TERRIBLE!! It zooms in automatically and you can’t access all the functions or get it to shrink back to normal size. When it does stay normal size, still can’t access the top right to be able to log out. Hope there’s another update soon because this version has a TON of bugs!!!
I’ve been having and using this app for YEARS! Since the update a few weeks ago, I have called customer service more times than I ever had. The app keeps locking me out and telling me my account is disabled, but when I use safari instead it’s perfectly fine. I hope they update the app soon and make it better again.
It keeps telling me to download the new app from the App Store. I have the most up to date app and now I can’t even login anymore. Congrats Advancial! You’ve given me one more reason to leave you behind. Fix it fast or I’m done. Update …Finally got in but all I can do is view balances. Logged out and tried to go back in but now it’s a system error!
Loading transaction history is slow. On iPhone 14 pro cannot tap back button due to placement near the center top bar and some graphics and text are covered also difficult to press the button to open side bar to get to settings. I expect more from this backing app.
They really need to fix the remote deposit function on the new version of the app. It is impossible to use. I used to be able to deposit checks quickly and easily and now it is simply impossible. Please fix!!!
The previous version of this app was awesome. This update was just a colorful 15 steps back. It's a nightmare trying to get to the point where I can just pay my auto loan through them. And I can't access how much I owe and when I need to pay now. Honestly they should have left it the way it was with the old version. Simple and easy to use.
I have been having issues with the app these few months. It always crashes at the point of starting the application. I will appreciate if this can be fixed.
This version of the app is useless. I’ve not been able to even log in since it was put out. When will this be fixed? Literally every review since the most recent version was put out has been negative- but still nothing is fixed!
When I first downloaded this app it worked just fine but over the last two months I haven't been able to make a payment on the app or the full site on my phone.
I have contacted the bank on many occasions. Their answer is always the same generic answer. Delete old app and re install. I’ve done that countless times. Now I have no app to go with my account. Time for a different bank who is staying current in their customer’s needs.
The latest version of the app is really slow and often never loads. I regularly have to close the thing completely and start again a few times. Spent the last 20 mins waiting for my account to actually load….
I could never get the thumbprint sign-on to work on my iPhone 7+ I use it for all my bank accounts without a problem. Their solution was to delete the app and reload it (which I did to no avail). I just tried to add a major bank for transfers and that feature doesn't work either. So far, I'm batting ZERO with this app. Love the CU. Hate the app.
My current Advancial app has an alert stating there is a new app. When I click on it, it simply reopens the app I already have. I can’t log in because the alert states there’s a new app. There isn’t any other app to download. WTH?!! I tried deleting, but same issue. Hoping this gets fixed.
Unable to login. Can’t get past login screen. When I choose the “App Support” option I get “Page Not Found” error. This has been an for at least a couple months, perhaps the beginning of 2022. Mobile banking is essential. Please repair the app!
This credit union’s app is total garbage. It will not even let us log in because it is asking a security question that we never even made or gave an answer for. The customer service people also have no way to help. These folks are in the Stone Age.
The previous version was very basic but at least it was possible to pay the credit card loan. The new version is full of color and pretends to be fancy but is absolutely useless. I can't pay my loan anymore and the navigation is a nightmare. Please fix it! Advancial, you're better than this!
Overall, good functionality. The top corner menus (Back, User logo, etc.) are hard to make them work, specially on an iPhone 12 an above (with no home button)
I’ve tried several times and it does not give me the option to click log in. Everything is correct, not sure why it’s doing this. I now have to go to actual website.
I can’t get get pass the log-in page.. What’s being done! This has been happening for the last couple of months.. But the auto-mated system works well enough to call when you miss a payment.
The app hasn’t worked in at least a month. I can enter my login and password but it won’t go anywhere from there. It’s crappy and I’m about to pull my money and put it in a financial institution that actually maintains their apps
Since the update I haven’t been able to log in. It doesn’t let me: the log in button is greyed out…. You need to send an email to clients explaining what steps are you taking to fix this. Unacceptable. About to walk out of Advancial
Remote deposit option is horrible. Took at least 50 good images of check and app did not accept any of them then timed out. Makes being a member difficult since the banks branches are few and far between.
You ruined this app. It used to work just fine. Now it is terrible. Constantly crashes, refuses to login, won’t work with facial ID. Pure trash. Your IT team should be ashamed. If you hired a third-party to do this, you should get your money back
With the Advancial App, you can: · Quickly view account balances and transaction history · Deposit checks from your phone · Schedule recurring or one-time payments to your Advancial credit cards or loans from another financial institution, credit card or debit card · Pay bills · Transfer funds between eligible accounts · Instantly connect with Advancial via phone or email · Locate the nearest Advancial branch, ATM or shared branch · Mobile alerts management · And much more! Your security is important to us. The Advancial App utilizes robust SSL security to give you confidence to transact while on the go. Advancial does not charge a fee for this app, but messaging and data rates may apply from your carrier.
