However, for the past 6 months the app has not been working properly for The credit account. Last fall every transaction was listed twice which lead to confusion about what was actually posted to the account. That took over 3 months to fix. Now, for the past 2 months, they have taken the credit account off the app because of problems. Consequently, I can’t see any account info or make payments to it. Since I am paperless, I have been in the dark about my account for 6 weeks. To make a payment, I have to call the online banker. Too many problems.
Incapable of mobile deposit! Absolute garbage! Frustrating!
If I could leave this app negative 100 stars - I would! The mobile deposit feature is useless and takes me on average 15-30 tries to get it to accept the mobile deposit. When I was considering switching from a big bank to a credit union, one of the most important features for me was mobile deposit, which worked perfectly when I opened my account here years ago. It was seamless. I don’t know what they did to this app, but over the last year and a half or so, it just keeps going downhill. No matter how many times I’ve uninstalled and reinstalled my app, called customer service to complain and pray that the new updates will finally fix this issue - zero luck. Every time that I take the photo of the check it instantly says “unable to authenticate” and boots me out of the app. Now, I’m locked out of my account and have to wait until tomorrow to deposit my checks. The level of frustration this is causing in my life is not worth banking here. I’m very much considering switching to another bank because I just can’t take this anymore. Life is too short to add ongoing tech issues and delays when it comes to our finances and life. Fix your app, Advantis!!!! I can’t be the only one with this issue.
I wish the mobile banking platform utilized more of your screen’s space. It seems like everything is centered, which limits the information. I also wish that basic information was provided on the details screen for each account. For example, Routing and Transit Number. I should have to look for that in another location. Finally, why can’t you embed wire instructions into the account details section, or payroll direct deposit, or ACH instructions. Everything you need to manage your account/sub-count should be easier to access.
I have been with Advantis Credit Union for a little over a year now, originally for the purchase of a vehicle. I recently started to enquire upon paying off high interest credit cards to improve my credit. While researching and obtaining information from multiple banks, Advantis was one of the only enquirers that responded to my emails in a timely manner. From that point I knew I would choose Advantis to get a personal loan, simply because of the care and concern the representative exhibited on my behalf.
Great app to view bank records. Mobile banking is failing. I take a photo of the check front and it’s fine. I take a photo of the back of the check and it wants me to flip the check. No matter how many times I flip the check in any position it won’t take. So then I use the manual option. Error message comes up saying cannot authenticate and the app closes. Please fix this. My iOS is up to date and all apps are updated.
It’s always been glitchy. I would have trouble logging in, or things would not list correctly in my account. Then the app would forget my credentials so I would have to go through 2 factor authentication to log in, but I dealt. As of this morning I cannot log in at all. Not gonna use this app anymore. Get a better app manager!
This app allows me access via ipad and iphone to get my bills paid, check the balances, transfer funds, even deposit checks! When there have been issues that I've reported the issues have been acknowledged and even fixed in updates! I do wish they would allow 'memo' for sending payments via check through the app... website allows me to fill in memo on the check and am looking forward to when app will allow the same!
The mobile deposit app has never worked well for me. It continuously tells me that the photo of the back of my check is actually the front (it isn’t) and refuses to deposit. I have a new phone with a good camera, and take pictures on contrasting backgrounds with good lighting. Sometimes I can get it to take after about a dozen tries. I’m a freelancer, so my paychecks come from a number of different places. I love Advantis, but it’s very close to being a dealbreaker if I have to drive to the bank multiple times a week to make my deposits.
It has been broken on my iPhone 14 for quite some time. The back of check photo either crashes the app or simply doesn’t get retained. I’m on iOS 17.3.1, so the latest. Huge waste of time to have to go to the branch. There’s the drive time, and explaining to the teller why I’ve written “for mobile deposit only” on a check the app couldn’t process. Might open a bank account somewhere else just so I don’t have to keep going to the branch just because they feel their engineering time is too valuable to fix this bug. My time is valuable too.
I was concerned coming from a large bank to a credit union when it came to the technology side of things. But, after getting setup with online banking, I legit had no reason to have that concern. The Advantis CU app is far more intuitive and detailed than what Bank of America offers. It’s great!
I had an earlier complaint about not being able to see my VISA card unless I used a third party site. That has now been corrected. Thank you. My only remaining item is my inability to use mobile deposit. The Advantis App It says I am not authorized to use mobile deposit. This has been an issue for at least 6 months. Thanks, Dennis Fuller
The Zelle option in Advantis’ app hasn’t been working for a few days now. I don’t even get to the point of entering the amount to send. I tried using Zelle’s app directly and it sends me to the Advantis app. We called to report it, held a long time, were told we’d get a call back but nobody has called. Normally Advantis has been great, our preferred credit union by far. This needs fixed faster.
All in all this app is great. However, Mobile Check Deposit doesn’t work. Although I center the check between the brackets and the photo looks just fine to me, nothing happens. Since the procedure has changed, I assume I’m not doing something correctly. Grrr. I'm using an iPhone 7Plus, so I know the camera is good, so what's the problem?
The one star is only for the app experience. I have a checking account, a loan, and a line of credit. I have a lot of issues trying to set up a payment in advance...as sometimes there’s literally no payment link. It’ll just show up randomly. I also tried for a day or so to read a message response from customer service but could not open it. Kept getting an error message. Due to this, I’ve held off on totally switching over from my big bank account...so it’s still my primary bank. Hoping this app will be improved.
Better than most bank apps and the best customer service overall.
I love my credit union and have stuck with them since 2009. There’s plenty of locations and I can use any credit union to do my banking. It’s convenient when I’m shopping in the grocery stores.
There is no way to disable Touch ID once enabled, which is absolutely crazy. What if you enable by mistake and want to turn it off. There should be a simple toggle on/off switch like on many other apps. I’ve tried many things such as deleting the app and reinstalling and this does not help. I have requested this change half a dozen times with no response. There are other things that would make the app better, but this is a security risk and the most important issue I have with the app.
Advantis CU is the best financial institution I have ever dealt with.
I've been a member for many years, even before it was named "Advantis." I can deposit checks from wherever I happen to be, check my balance without leaving home, transfer money, pay bills, ... And on and on. For me, it's quite user-friendly. It's a great app.
App either logs me out for “inactivity timeout” or force quits every time I’m in mobile deposit mode and I try to take a photo of either the front or back of a check. It worked perfectly a month or so ago, is anyone bothering with QC on these updates?
I really don’t think it’s that difficult to make Bill Pay more streamlined. Like the computer version, I have to visit several windows to pay each bill, so If I want to just go pay a bunch of bills at once, it takes me three times longer on this app. Peek is helpful and I can log in with my thumbprint.
This app worked ok for awhile, although the design is a bit cumbersome. With the last update or two, it is unable to connect to my account. Force quitting the app doesn't work. Deleting and reinstalling the app doesn't work. My iOS is up to date. I've got to say that Advantis' customer service is about the same - weak and ineffective, trying at best. When I've complained I've got called by a manager who listens intently and assures me that poor service is certainly not what they are trying to provide, yet it seems to persist.
I’m soo grateful that I switched to a local credit union bank like Advantis! I never ever want to leave them and their customer service is beyond what I have experienced at other banks. Happy to be with them and I feel safe and secure being a member which is extremely important to me. THANK YOU FOR ALL YOU DO!! Keep it up!!!
Been a member since late 1980s. Have used Advantis online since it was first offered now that we have an app it is just that much better. Pay all my bills do all my transfers using my app. If I wanted something it would be a better online deposit.
I use this app everyday since I don't keep a written checkbook balance. You used to be able to see the credit/debit amount along with the running balance after each transaction. Now there's just the available balance at the top and the transactions below. Does that pending transaction reflect the available balance? I have no idea because I can't see what the balance is after every transaction. Pointless app since I know have to use a computer to check my accounts.
Mobile deposit rarely if ever works. Always says “flip the check” which has been done. Doesn’t matter what kind of surface check is on. This has been a problem for at least a year. They need to figure it out.
By far the best banking app I have ever had. And the customer service is always stellar. I adore Advantis and recommend them to all my people. And no, I have never worked for Advantis or was I given anything to write this. I simply adore and wanted to share my experience❤️.
We just opened an account with Advantis, and have really enjoyed our experiences so far. Except for the app. Every time I open it, it tells me it’s having trouble connecting and to connect to the internet. I’m on an iPhone 7 Plus that is updated, and have unlimited data. I should not be having connection issues with anything, and none of my other apps have an issue. Yet I’m unable to use this app for our banking. I’ll be happy to update this review if/when the app starts working for me.
The addition of fingerprint recognition was huge in my world. As they should be, my passwords are cumbersome and difficult to type. That's all well and good but it makes mobile banking a pain in the neck. Easy to transfer, easy to deposit. Credit Unions are the best!!
Great! One request: the mobile deposit thinks the back of checks should be flipped, so I have to manually capture the pic every time. Not abiggee. I still want a more robust transaction search function.
Almost never use the web browser version of online banking with Advantis because this app can do ALMOST everything I need. Has some bugs occasionally and they change the layout frequently which is nice for some people and not so nice for others.
I was surprised to see a pending deposit from the government. This is the first bank that actually allows me to see what only the bank tellers could see before. I am happy about that, it’s little but makes me happy. REP
I joined Portland Area City Employees Credit Union (PACE), what is now Advantis, in 1979 when I was hired by the City of Portland. I have never left. I have always been treated with courtesy and respect. Financial issues have always been explained in language I could understand. I highly recommend Advantis to all.
I moved from Hawaii 5 years ago and was recommended Advantis Credit Union by a friend. I opened a account with them and have had nothing but a great experience. The customer service is awesome and they are always helpful. Couldn’t be happier with Advantis
I have another account with a different credit union and it’s been so much easier using their interface with mobile accounting. Almost never have issue with them. On the other hand Advantis cu mobile interface is always down, constantly asking me to use my password instead of my finger print scan, and I can’t even take a peak look at my account via my watch? Needs much improvement.
If you make a mistake the app cannot correct itself. Apparently nobody can correct the app after a mistake is made. I made two payments out of the wrong account. Both payments were rejected. You would think since those payments were rejected I could make new payments. Nope. Everything locked up. Telling me I exceeded the weekly and monthly payment amounts. Both amounts were rejected. Can’t reset itself. HAL 9000
I love this bank, and the app generally. Only complaint is that im recent months, split screen hasn’t been working. This was super helpful for having side by side windows on my budgeting software and bank account. Please bring it back!
This app does everything I need in online banking in a simple, organized way. Bonus props for adding the quick balance check I still forget to use. I’m also happy to have a bank I actually like!
Love Mobile Deposit. The only way it could be better is if the confirmation number given when the deposit is made is also printed on the monthly statement so deposits could be positively identified.
This is basically a ok app, but my one complaint is it can take several days to process payments. I know this criticism is really the fault of the credit union, but this is my way of letting them know this is something they need to improve.
Who has time to get to the credit union to deposit that check? Problem solved with this app. You kid needs money for lunch, simply transfer some money to their debit/checking account. Done!
I never know what my balance *actually* is base on the information in this app. Sometimes it will show pending transactions (but never reflects them in the balance), and then they will disappear from the list only to show up several days later. It is near impossible to keep a tally of my actual account balance because the total displayed is so inconsistent. The worst offender of this specific issue of any banking app I've used.
App does many things well but does not have all features of the desktop. With fingerprint identification any transaction should be available and not require going to the desktop. Looking for continued improvements.
Account says it has timed out but gets an error when I try to logout, and the contacting support comes up with an unavailable page. Currently unable to access my account as a result :(
Advantis CU has been awesome, been a member over a year. While I am about 30 miles to the nearest branch the mobile app and ability to make mobile check deposits has removed my need to visit a branch. Thank you.
Manage your accounts at the touch of your fingertips with the Advantis Mobile Banking App. It’s a secure and simple way to review and manage your finances wherever you are, 24 hours a day! FEATURES: • Check your account balances • Review your transaction history • View check images • Transfer funds between accounts • Pay bills electronically, including editing pending payments • Review bill payment history • Deposit checks using the device's camera • Locate an Advantis ATM or Branch and get directions • Contact Advantis for quick assistance SECURITY: • Advantis Mobile Banking is protected with SSL encryption, the same security protections our members are provided when logging into online banking from a web browser • Password and security questions are required at login • Inactivity time-out period • If your mobile device becomes lost or stolen, you can quickly deactivate access to your accounts by logging into online banking using a web browser and changing your password or by contacting Advantis Credit Union at 503-785-2528 REQUIREMENTS: You must be a current Advantis Credit Union member and a registered user of Advantis Online Banking. Before you can begin paying bills with your mobile device, you must register for Advantis electronic bill payment. To register for online banking and bill payment, simply visit www.advantiscu.org using a web browser – it’s fast and easy! While Advantis' mobile banking services are free, your mobile carrier may assess text messaging and/or web access charges.
