Alfa2Go

Not user friendly on making payments for Life Insurance. Need to work on this program. Always get kicked off or not able to process all the way through.

I’ve had this app for 2+years and it has never works for making payments... It’s useless! I left Alfa because you don’t take care of your software issues, I came back a year later hoping it would be fixed and my agent assured me it would work. 6 months into it and your system is still broke, it’s showing my account from 3 years ago… a very upset customer and one who will put this on social media.. After 3 different “technical assistance” personel, I finally got put on the call back status Mrs Kathryn called me and I told her my issue and she fix it. She fix it in less than 5 minutes, you need to give her a raise. She just kept a customer who was about to go find a new company and leave Alfa for the second time in 18 months… I’m gonna stay with Alfa because you have finally got some good people on staff.

This app barely works, it does not allow you to pay your bill in the app, and the website that it directs you to won’t let you pay your bill either. I was going to give it to stars because Alfa as a company is wonderful, but this ad doesn’t even deserve a full star.I have just had to bite the bullet and pay a $10 late fee because I paid it on the app a week ago, three days ago I got a text saying that I never pay my bill, so I tried paying it online again, today I got an email saying I still owe…. I finally just called customer service, and because I set up auto pay three days ago when it wouldn’t even let me attempt to pay my bill they’re saying that I didn’t try to pay it a week ago like I did.

Waited 1.5 hours on hold awaiting on the Roadside assistance to answer. Overall a 2.5 hour phone call while I was broke down with a flat. No way to schedule roadside assistance on the app. Then the roadside assistance rep made me pay almost $100 for a 7 mile tow. The app doesn’t even have my other vehicles and difficult to pull up any documents or insurance id card. Hopefully they get it together soon because I am going to get AAA.

Unable to “Login” to the app .. although Face ID is working. All worked well until last update .. Now unable to check current bill and / or make a payment. App just displays a continuous “swirly” effect on screen when attempting to login. UGH !!

Really excited to see an update for the Alfa2Go app. The app is clean, usable, and with new features like saving ID cards offline it a must for every Alfa Customer. This update is worth the wait!

Alfa has been serving two generations of my family and we are grateful for all of their support over the years when life wasn’t so kind.

Best hands down since I been with I was with Geico and they are not true to their word and that’s how I stumbled upon Alfa and it was the best decision I have made I love y’all keep rocking and staying true to y’all word 😘😘😘

It’s so easy to keep things paid and follow information

Until this year I haven’t had any problems paying both my auto insurance or my renters insurance using the ALFA App. The ALFA App declines my payment. This year though, I have had to either pay over the phone or in person at the local ALFA office. There is nothing wrong with my card either, my card is current. Please fix the app so that it will work properly. I am not the only person that has this problem with the App. My agent has told me that other clients are having the same problem with this app that I am having. Please fix this issue. Thanks. Linda

Left USAA after 37 years and couldn’t be happier. Love having 1 agent to deal with, the app is super easy and all my insurance is cheaper.

Not user friendly. Not intuitive. Just got through installing the app for my mom to pay her homeowner’s and set up autopay. Printed out what I thought was a receipt and it didn’t even have the word ALFA anywhere on it. It had multiple different numbers (Home, Confirmation, Account, and Billing Reference). Noted the payment method but did not say “Paid” anywhere. Logged out and logged back in, and that sent me to an endless login loop, with still no evidence that the invoice has been paid. Apparently I’m going have to go old school and just call somebody. Very irritating.

The reason why I got this app was I was told you can pay your bill on it. EVERY TIME I try to do so it say can’t authenticate. Thinking maybe the app was stuck or something, I deleted it and then added it again. When what I thought was my password did work. I tried forgot password. Put in my email it says error sending email. I’m done with it.

This app is slow to load and somewhat difficult to navigate. Would feel more confident with the ability to print my ID Card so that I have a copy in my wallet or vehicle in case the app fails to load.

This used to work great. However, something has changed and now I can pull everything up, and I get all the way through the payment process and hit submit and it always pops up a message that the payment can’t be processed at this time. I always have to call my payment in. Very frustrating.

when i did update i had a very hard time logging in. Wouldn’t take my information and keeps making me verify by phone even when i checked the 60 box. Someone just hit my car and i’m already upset and now the app is making me more frustrated

Please get dark mode AND also allow for us to add the id cards to our apple wallets on our iphones such as Geico, progressive, and other competitors. This app is still stuck in the early 2000s.

I tried to log in on the roadside where they were checking insurance cards and app would not let me in. I knew I was using the right user name and password. Should incorporate facial ID on iPhone. Too many steps to get logged in when you need your insurance info.

App needs a feature added to let you add your auto insurance card to your Apple Wallet like other insurance companies do. The picture of your card inside the app is to small to read and cannot be downloaded.

Everything is up front and easy to follow!

Alfa Insurance is the best Keep up the good business of keeping your Customers happy let’s go Alfa

Keeps freezing up. I get the red circle of death all the time and have to remove and re-install the app every so often.

Tried multiple times to submit a claim and as soon as I got to the point to upload pictures the app kicked me out and all previously entered data was lost. Finally just called into Alfa and waited for an agent.

I pay my son’s insurance also when I’m able to do so on the app because it’s in his name I would like to pay his insurance he is in college and doesn’t pay his own yet

When I check my bill latest information showing is from 2020. Unable to see to see amount due or payment history.

Like the title says, it’s a great app when it works. 60% of the time it’s an awesome app, but that other 40% it refuses to do anything at all. The website is just as unpredictable.

🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻 such a great update to the app! Adds Face ID, everything looks great and addressed a lot of issues!!

I have done my homework and there’s no better insurance company than ALFA.

The new app design is a much needed upgrade and makes for a good user experience.

Unable to access anything in the app, totally useless. Just have you’re agents direct number in your phone cause that’s the only way you will be able to do anything.

I tried several times to set up my account so I can pay online. Always get the same message, “Page cannot be found.”

Very difficult to navigate. Every option I select, it either boots me out or tell me it’s not available. It’s stated on the website that payment is easy in the app and that is not true.

I make sure the “remember me” box is checked but still have to sign in every time I use the app.

Always seem to have issues logging into the app. Had to reset pw three different times

Once I login the app just spins indefinitely trying to pull my customer information and doesn’t allow me to do anything. Completely locked out.

Seems every time I use this app , I have to update and redo my info, why does it do it?

Good app, although the members benefit section is not working.

I feel safe with Alfa as my insurance company!

Really bummed that you can’t add multiple accounts and pay all of my insurance at once🤔

The ease of the application is what I really like.

When I open the app nothing shows up. No way for me to sign in to my account. I’ve deleted and reloaded app several times.

And currently doesn’t work at all so I can’t pay my bill on the app

Alfa is a insurance company I have dealt with over forty years and they’re the best!

I don’t have to talk to anyone!!! — well and it’s fast too.

Very sad user interface. Very slow and took 5 tries to “retrieve information” without crashing.

App won’t open since forced update to 5.0

Impossible to navigate, cannot set up future dated payments

The app is slow in responding. Errors out often leading me to access account on website.

This app doesn’t allow me to post using my card.

This app is awful… won’t keep me signed in and constantly freezes.