Align Credit Union Mobile App

The app changes too often The text is also too small There’s added steps and the changes are not necessarily

This is a great banking app with additional security features once you’re logged in. I wish it allowed changing payment dates when paying a person (not a company), change an account number with an existing company/payer on my record and add new companies/payers. You can only do that on the desktop website. I rarely have time to log into my laptop and I’m too busy at work to log in there so that’s kind of annoying. Otherwise, it’s perfect.

App is easy to use and has a nice functionality to it. They have made several improvements like fingerprint/facial login as well as not having to login in every time you switch between apps. Would like to be able to transfer money without having to type in my password every time. Overall a great app and easy to use.

The most recent update seems to have broken the app. Opening the app yields the message "a system error has occurred. Please try again or dial 0-000-000-0000 for assistance." WHAT?! What kind of phone number is that...?

There is no way to make credit card payments via the app

This app would be near perfect if I could easily (or at all) Accra my align credit card account & make payments

App is always having issues and errors out constantly.

Ridiculously hard to use and constantly rejects pictures

It doesn’t work on older iPhones. Won’t work on iPhone 6 Plus.

This app is very basic and extremely limited. If you have a credit card through the credit union you can not even access, check your balance, or make a payment directly to the account. The website allowed you access to your credit card but not with the app. You can not even contact the bank through the secure internal email like the website. I work for a living an can not make it to travel to a beach to speak with someone. I'm lucky if I have a minutes time to make a phone call at work. I rely on this app or online to do banking and bill pay. Now I can not even sign in online with my phone. I think after banking with institution for 25 years (& 4 car loans late) I just can not continue to tie my money like this.

I've been using online banking forever (been a member for over 20 years) so I know I've got my login and password right. However, when I try to log in, it never accepts my password, it just spits me back to the "enter your password" screen. If I use a bogus password, I get a, "that's not the right password" error. Let's pretend it worked for a moment: It also fails the fairly common security features you see in nearly every banking website. For instance: There doesn't appear to be any way to verify that you're connecting to Align Credit Union and not somewhere else. Let's also pretend you could log in and the security was sufficient: I want to be able to deposit a check through my phone using its camera. That's not super high tech anymore, and really one of the few truly compelling reasons to have a banking app on my phone, anyway.

Still disappointed that Align still hasn't integrated the ability to deposit checks from your mobile device or iPad like most banks offer with their app. With most banks you can take a picture of the front and back of your check and make an electronic deposit. Technology is changing and Align is behind in this department.

This app is pretty bad to the point of I may have not even choose this bank if I had known ahead of time. I travel a lot and rely on a solid bank app to do most of my transactions. First off it is buggy. Currently it won't even run for me, returning a generic "Service Error". In the past it has also denied me access to my information at critical times. It also CONSTANTLY asks me my security questions at login which is a huge pain. It is also lacking key features such as TouchID login support and depositing checks. Please update and join the modern banking era. It really feels like the development team for this app is not of high quality-- and that worries me being its a banking app!

Good banking app, the app could be so much better. It needs to get some of the features found in apps of larger banks. Adding touchid to log into the app and a way to view your balance without having to log in would be great additions.

Some basic things that you can't do, find out your checking and routing numbers. Can't view history that's longer than 1 month

Crashes after iOS update - will not even load. Flash screen appears then the app shuts down. Previous to this, it was a simple 5 star app - at least to me.

App interface is very poor design, server down like twice every single week. Bad, bad mobile banking experience.

Mobile banking is a joke. You can only deposit a check for $400.00 or less. I don’t work at a place with a drive thru.. During the pandemic I waited a 1/2 hour in line at the drive thru. A SUV pulled up in the closed lane. She rang the buzzer to cash her check. She was told that drive they was closed. But the women insisted she had to do it now.. She was taken before me. Not right. I asked a question one day that I needed a answer for. I asked every week for a month. Never got a answer. But I went to another bank. This credit union is just getting worse. I called Lowell about a loan, I was so disrespected, I put a bunch of money in another bank. My daughter was so mad the way I was treated, she went to another bank when she bought her house. There are some good branches, Amesbury, seebrook, Wilmington.

I’m unable to use touch to log on and now it’s kicking me out when I do log on