Love Alltru Credit Union and all the great help I have received in the the last year refinancing my vehicle, obtaining a home improvement loan, and finally getting a credit card through them. This latest release has an issue with it. When you log out, if you’re looking at your iPhone, it logs you right back in again. This is a new problem that I have never seen before now. Otherwise, all is great!!!
It’s a decent app just needs a few improvements. I don’t receive deposit notifications until I open and close the app. When I get message notifications they can take several minutes to post. The app has crashed on me a couple of times. I like how simplistic the app is but it leaves me unable to tweak banking features like the option to turn on my roll up account or turn off my overdraft protection. The app is a start but could be so much better honestly.
Everything works great I’m really impressed on how they have updated it and made things much easier I thank you all for they new features please continue to help us customers out if we have any issues I’ve had no problems with this and it’s 2020
Start by saying the app works pretty well and is aesthetically pleasing but one thing that doesn’t make any sense is the secure messaging layout. The swipable cards that don’t even default to the newest message really doesn’t make any sense and why I’d the newest message to the furthest card to the left when the reply option is the furthest card to the right? Can it just be a traditional message thread like any other chat application we’re used to these days?
Only thing I would like to change about your app is the fact that I should not have to remember my password and put it in every time it should go off of my facial recognition
I love my credit union they are so good to me. Even when I moved 760 miles away they helped me in every way possible. They kept me secure and safe. Now that I’ve moved back home after 8 years I’m still loving them. They are like family. Tony and the crew are super customer service experts. I love the downtown crew. Keep up the good work.
I’ve been with this credit union for some years now and I have NEVER had not 1 problem with them! Always helpful and there when you need them! They get right on top of things, too! I’m very fond of Our St Charles location- Mr Chuck is awesome!!!
The people at Alltru credit union are amazing. They are knowledgeable and some of the nicest people I’ve ever met. If you stay at a big bank you will only be a number. Join a credit union and be treated like a human!
I have always preferred credit unions over regular banks and I would like to thank Kenneth Page- he has been so very helpful he’s a keeper thank you Miss Evelyn Hoskins
I am sick of having to verify my phone over and over every time I try to access my accounts on this stupid mobile app. Seems every time something changes something else gets screwed up! And every time I have to try and think of another name for my phone because it says the one I put is already in use!
I never had much trouble with the app until they recently changed it. Now I have trouble logging in almost every time and the check deposit doesn’t work for me. Just let me take the picture like I used to. It wants to auto-capture then eventually lets you take it manually.
To navigate is ridiculously long and it’s difficult to impute Information, takes entirely too long & why do you need the account number and the loan number if you have the social security number? Makes no sense and too difficult
App works as should except, will not allow to scan check for deposit. For myself nor on my wife’s phone. It worked fine when it was First Financial. We both tried deleting app and reinstalling as recommended by the institution. Nothing. Big inconvenience!
The app was good working a functional before this update now I can’t see the activity in my account or anything so the app went from a 7.5 to a 1 being very pointless
I have all my notifications on this app turned on through my phone and the app and it never gives me notifications unless I login look around to find what I need then once I get off the app the notifications start coming through it’s really annoying because I’d love to know when something gets deposit or when I’m low on cash or if I use my debit card any wear like the “chime” app does so please update your stuff to do these things and make it better
I’ve been with this credit union since 1986!! They’ve always had a smile on their face and very knowledgeable with any and every issue or question I’ve had. Heather and Mariah at customer service are always helpful and take care of all of my business needs!!!
Always professional staff. And very respond. Convenient app. Quick and Easy way to check on your account With the fingerprint login. Can deposit checks by taking picture, can easily transfer money to your different accounts. Sometimes app crashes, so must delete and reinstall. Been a member for Several years only had to do it 2-3 times so far. Definitely Worth using
The app asks you to tap on the screen to take a picture of a check you want to deposit. But with the new update, you have to tap about 20 times before it works. It asks you to write “for mobile deposit only,” but has always been horrible about recognizing what you write. Continuously rejects deposits when it doesn’t recognize the words.
This app would be great if it updated regularly after each transaction. Three days ago I made a transfer within my accounts and today it’s still not reflected in the app.
I don’t see pending transactions anywhere, are they here? It’s also activating when this app sends me deposit notifications only after I open and close the app.. yeah, I know there’s a deposit app!... I just looked myself 🙄
This app is useless to me, I repeatedly have to sign in and I have Touch ID, once I am in, that card update failed message reappears and sign in pops back up 2 seconds later smh, it doesn’t update whenever I do get to the home screen. What is up with this app, total aggravation grrrr!
Each month I have issues with Bill Pay either using Safari or Google. Won’t accept either Brower to allow payment on bills. Don’t have this issue with any other Financial website, just yours.
I haven’t been able to get into my account for 2 weeks now. No One Will help me reset my security questions or password. Just keep getting sent around the world!!!!
Trash. Waste of time and the website is even worse on mobile. I'm in process of switching banks just because it's a headache to get anything done on mobile
The Alltru CU App is a free mobile banking tool from Alltru Credit Union that gives you the ability to aggregate all of your accounts and loans so you can stay organized and make smarter financial decisions. It is fast, secure and makes life easier by empowering you with the tools you need to manage your personal finances. FEATURES Multi-Account Aggregation: View all of your financial information (balances, transaction history, merchant spending averages) in one place for on-the-go organization. Alerts & Notifications: Set alerts for low funds and be notified about upcoming bills. Add Tags, Notes, Images & Geo-Information: By enhancing transactions with custom tags, notes or photos of a receipt or check, you have the ability to stay organized and find exactly what you’re looking for when searching through your finances. Contact: Locate ATMs or branches and contact Alltru Credit Union customer service directly from the app. SAFE AND SECURE The app utilizes the same bank-level security that protects you when you’re on Internet Banking. The app also features a unique 4-digit passcode setting that prevents unauthorized access. GETTING STARTED To use the Alltru CU App, simply download the app, enroll as a new user, or use existing log in credentials, launch it, and login. After you successfully login to the app, your accounts and transactions will begin updating.
