Ally Auto Finance

I have have been paying off my car to Ally for the last four years, and for some reason today I decided to check out the reviews of their app, just see what other people thought. I am honestly shocked by all of the bad reviews. I have auto pay set up, and I’ve never once had any issues. My payments are always taken out on the same day every month and the app always runs smoothly. I am able to change my automatic payment amounts and make one-time payments anytime I want, and I can even nickname my car. I am able to see current finance charges, previous year finance charges, balance left, etc. I’ve never had to call customer service or been late on a payment, so I can’t speak to the actual customer service or morality of the company, but the app is phenomenal.

Ally Auto Financial has garnered a reputation for being detrimental to customers due to various reasons. Firstly, their customer service has been consistently disappointing and frustrating for many individuals. Customers often report long wait times, unhelpful representatives, and a lack of resolution to their issues. The poor customer service experience leaves individuals feeling undervalued and neglected, as their concerns and inquiries are not adequately addressed. Furthermore, the Ally Auto Financial app has been widely criticized for its subpar performance and functionality. Many users have encountered numerous technical glitches, including frequent crashes, slow loading times, and difficulty navigating the app's features. These issues make it extremely inconvenient for customers to access and manage their accounts efficiently. The app's shortcomings not only hinder the user experience but also create additional stress and frustration for customers who rely on mobile banking for convenient financial management. Overall, the combination of substandard customer service and a poorly functioning app has resulted in an unsatisfactory experience for many Ally Auto Financial customers. I don’t usually do reviews but I’m happy after my 3 years being with this company to give them the 1 star they earned.

Change was made on my account and i am locked out of this app, im thinking its due to switching to "ally" and "ally auto". Been having this ongoing issue for the 2 years ive been with ally auto that support cannot be reached, messages disappear, delete or are completely out of order between the last message and the first message sent 2 years ago. Reached out has never been fixed(in app messages, there is no external email support)is on my mobile, happens on my desktop also "We can't complete your request right now. Try again later, or contact us for help." this gives a link and puts through a looped doing the same thing, leaving my only option to sit on the phone and wait for assistance, (obviously requires to do on open and available hours rather than the messages that they can get back to whenever).The app interface is generally pretty good and easy to maneuver but it is down every time i try to use it making that irrelevant. Support is a HUGE thing that needs to be maintained properly.

I’m disappointed to even have Ally as my auto finance institution for the very first time, the customer services is no help at all either especially if I can’t understand them nor the communication is good. I’ve been waiting for my refund that was supposedly sent back to my original bank account that I have with First National & they told me it was going to take 10 business days for the refund to reflect on there it’s already been passed the 10 business days since Ally supposedly sent back my refund since December 13th, 2023 & apparently now they are taking forever to respond back to me or even pick up at times to attend me nor will give me an actual answer as to what happened with my refund that still isn’t back into my account at all!! Terrible customer services & terrible company that can’t even give me a simple answer or help me out to do something about it!! To me seems like they have a rat scammer working for them from the inside taking money or something in my opinion cause they can’t tell me what happened

It takes major frustration for me to write a bad review, but this is a monthly occurrence and it’s become infuriating. I also posted this review for the other Ally App. I use the Ally app or website every month to make our car payment. Every month, it says my log-in information is invalid, so I have to reset the password. It usually takes at least three attempts before that works. I’ve even tried to do it on three different devices. This time, it locked me out. As a last, last resort - because calling any company’s customer service team is a waste of time - I called Ally CS and got a temporary password. Got the “invalid” message after typing in THAT one. I called the customer service line again, and was finally able to complete a payment. It took 90 minutes to submit one payment, and by that time, the cut-off time had passed. It’s Friday, so the payment is scheduled for Monday, the day after the due date. We have never been late with a car payment, and this isn’t even our fault. There’s no excuse for this. Fix your stuff, Ally.

I, like all of you, hate submitting a car payment every month. however, this is my first year making a monthly payment on a car and Ally Auto makes it very very easy. I’m not someone who is good with technology by any means but the process is very simple. you log in, it shows you all the cars listed under your name and when the payments are due. it also shows you how much left you have to pay until the car is paid off. you can link it directly to your checking OR savings account so you don’t have to add any card information, log in yourself every month to pay it, or set up an instant payment! i usually have a very hard time adapting to a new system/app and figuring out how to use it, but after the first time on ally auto i was set! i recommend!

I love LA auto it offered me a great interest rate for a reasonable amount. However the only thing that I hate is when it is close to my payment date the app/Netwerk seemsTo be temporarily down for maintenance the scores in sometimes for me toMiss my payment dates which is very frustrating. I will definitely be contacting their team to see what the problem or issues. Other than that it is a great app/company. I just wish they made these improvements to better serve and provide, it’s very inconvenient that services go down constantly.

Update: STILL no resolution. Had someone email a couple weeks ago saying he was looking into it. Still no response. I would rather walk that get financing from Ally again. This institution has the MOST incompetent employees I’ve ever dealt with. Seeming as I’m coming up on 20 cars in the last 10 years, I have dealt with a lot of them. These pathetic people nailed my credit while waiting for Gap insurance to pay. When they didn’t pay, I paid the car off. Now today, 6 WEEKS LATER, they nailed me for another late payment and my account is still delinquent. I just got the letter 2 weeks ago saying, “thank you for paying off your vehicle.” From Ally. These “people” are really really disgusting. Their customer service is gross. I’d have more pride flipping burgers that working for such a horrible company. I’ll keep this up every week until the matter is solved. Then I will leave it up for as long as it’s taking to fix your pathetic mistake.

I was able to get a loan with Ally through the dealership. It’s was a horrific interest rate, but we planned to refinance through our bank. Came home and ready A LOT of horrible reviews on Ally and definitely panicked a bit about having to pay off my loan and make the few payments I needed to with them. I used their app and it ran perfectly, twice I need help on their website and used their chat service. It was super fast and easy both times. Paid down my loan 8k over the website and my bank mailed the pay off amount and they quickly mailed my lien. Sent me a check for the small overpaid amount. Everything but the interest rate was wonderful!

One star is actually giving this business too much credit. All I can say is run from this business. You’ll never get a customer service rep on the phone who can actually answer all of your questions. They’re just going to transfer you to the next person and continuously transfer you between two depts if you’re going through any type of financial issues. Then when you report them to the BBB, they’ll state well we didn’t promise you anything (Alicia). Which I didn’t only ask that. I’m not asking you to read the contract to me. If you would’ve just taken responsibility for your horrible treatment towards your customers, I would’ve been okay with that. But as of today, I’m closing out all of my accounts with ally. And I will keep my car note for the next 2 years. I will never invest in this business again.

How this app has a 5 star rating when majority of the reviews are leaving just 1 star blows my mind. Definitely shows that this rating scheme is rigged! This app is always having technical issues, as well as the website. Any time I attempt to log in, the app displays the same error message, “Ally is unavailable, if you need us, call us.” I’m unsure how people are putting 5 stars for this company. They’re consistently having technical issues with their online services. For years, they’ve been stating that they’re working to resolve the issue but clearly have not. Either their IT employees are straight trash at their job and cannot resolve the issue and need to be RETRAINED or the company simply does not care. 10/10, would not recommend this company again.

While the website is extremely easy to navigate; I have an issue with paying with my debit card. When I’m in the middle of inputting my information into the offsite website for debit cards, everything is interrupted due to my short session on the Ally website. Typically, I use the checkings account; however, when I’m attempting to pay my bill because it’s a few days past my due date and my session keeps closing out; it is frustrating. Please allow the sessions to be a little longer so that I can make my payment with my debit card. I have to ensure that I type in everything correctly but I don’t type slowly. Please fix this. Thank you

This is the worst banking experience I have ever endured. I had way too much trouble and now had to spend double of what I intended to this April. I was not aware my payment didn’t go through due to there being the obvious amount on account for the payment. The App said “completed” and days after it still said completed. It wasn’t until April 9th when they charged me a late fee for March, when it was not my fault. My payment for this month now has doubled because of this mistake. I can not afford this and this mistake was a set back for me. I thought banking through this app would make it easier but it does not at all. I do not recommend this bank for others. I am very upset and disappointed I trusted another bank with my money.

I use the app to pay my loan end of story. I also have a car that has a loan thru capital one. Which capital one has a feature that I keep checking for on ally but you haven’t gotten on the bandwagon just yet so maybe (fingers crossed) someone will actually read this. With my other car loan I was able to set up automatic payments each week. So my car loan is paid a little bit each week and I honestly don’t even miss the money going out on payday and my car loan is just paid. Saves me money in the long run on interest and helps relieve the pressure of the monthly payment hit.

I love the fact this is user-friendly I have a face recognition and is able to log me in so I don’t have to remember an account number or password you provide me with the total cost that is outstanding and then allow me the option to put in the amount that I want to pay. This is very convenient thankYou for making things easy also thank you for working with me during these hard times. I would recommend Ally financial to everyone.

I've been using Ally Auto app for making payments on my car for a few years. The login wasn't easy, every now and then they kick you out make you re-sign in fully. Re-answer all your security questions for no reason then says it's under maintenance as soon as you did all that work. Now after this new update, I have to get a whole nother app to be able to make the car payment I was already using the app for that. Now I got to do the whole process all over again, great just great. I'm done using yall. Didn't sent any ucking codes. I'll do everything in my power to refinance with another bank. Never missed a payment until y'all changed the ucking apps.

I’m writing this review because I should have paid my bill on the 9th of this month. The company updated something that had worked fine for the past 3 years. I lost my information on my account, so I called in it took me 3days to finally get ahold of someone, but it was someone over seas. I wanted someone from the states, if I’m going to give someone on the phone very personal information at least have someone from here. I got my account all set up. I’ve paid 3 times got a confirmation number but it hasn’t been paid. I’ve checked with my bank but nothing has been withdrawn. I keep getting messages that I’ve not paid my account and I don’t know what to do.

This company is one of the hardest to be able to reach anyone in customer service. I had my truck loan set up on auto draft but it failed twice for unknown reasons and they could not explain why and would not allow me to make online payments for months. The website and the app are as user friendly as whip cream thrown in a fan. It might work one month and not the next couple of months. There seems to be a different physical location with different customer service numbers for each and every question you need answered. Once I am able to move this account I will be tickled to death….even if the interest rate is much higher!

The app doesn’t work well. Ally lowered my credit score by over a 100 points. I had a 826 and they lowered it to 716. I have had my loan for 38 months always paid on time though my bank auto pay. Ally changed the account number and remit to address and then my payments started coming back after trying to contact them my payment was over 30 days late I had to use my credit card to make a payment then they charged me almost $50 for a fee to pay it quickly. No customer service the app is terrible. I’m making double payments right now to get my vehicle payed of in twelve months. I would use Ally or there app ever again. Sincerely Frank Azzopardi

This app is great for paying your car note every month. Just log in click your payment amount and date. It even lets you pay more each time, if you choose to, so you can pay off your loan faster. It lets you download your statement each month so you can track just how much you owe on your loan.

They don’t have the proper setup to handle complicated situations. At least not to help the clients. So they don’t care that I was in a car accident and my car was totaled. They delay the process and eventually put you in a situation to pay for a car you don’t have anymore. Just so they can collect your money and keep it longer. Typical bank trying to collect funds as much as possible and for as long as possible even if they need to. So, I strongly recommend not using this bank. Also, you will not receive any documents. You just have to trust them! I thought banks did everything by the book and gave you copies of all records. Not here. It is what it is.

From 2017 up until NOW (2023) have had non stop ISSUES never been able to access website have called and called and called requesting for management to contact me , each time trying to access website from my phone computer iPad “NOTHING” , login password response is “temporarily unavailable please try back later” have to call in to make payments being charged “EXTRA” each month , traded in car now being told previously car traded in has not been paid off I owe a balance now would I like to make a payment over the phone …” NO FIX WEBSITE FIRST NUMBNUTTS I DO NOT WANT YO BE CHARGED EXTRA ANYMORE ! Very unsatisfied military mother of 2 NO THANKS YOU ARE ACCEPTED FROM THIS MOTHER FOR MY KIDS SERVING !

This app is down 10 hours a day for "daily maintenance" lol. How? How is a lender's website, application AND phone service unavailable for 1/2 a day everyday? You'd think this was a mom & pop by its hours of operation which requires no overhead. Just a functional app, dude. That's all. An automated (working) online service. 10's of thousands of people All services (at it's leisure) Could you imagine if this was Capital One or literally any other financial institution? Smh. Get with it man. This is supposed to be for customer convenience. God forbid you pay your bill at the last minute. You'll be getting some convenient late fees.

More like enemy auto. I’ve had my car financed with them for over a year now. I haven’t not been able to make a payment other that paying $4 for ACH over the phone. I have notified them countless times. They say it is an issue with my bank. I’ve called my bank and sat on the phone with the supervisor from ally and my bank manager for hours. Ally just keeps lying saying it is an issue with my bank. My bank even told them the payment never comes through to be charged on my banks end. Ally has been sued for this before. As so as I can I’m going to refinance my vehicle. This is the worst company I have ever banked with. I regret doing business with them.

I literally waste time and effort accessing the app to make a payment. It is always down, cannot take a payment, or one of numerous issues. Today, I called Ally to report the issues of online banking through the app and was told that IT is aware of the problem. I was offered alternative forms of payment but feel I should not have to pay a fee to process my payment if systems are in place and actually work. I understand down time on the weekends to update the system, but after the published hours, customers should have access to the portal. The Ally app and the online banking system needs a complete overhaul.

This bank is a joke. BAD online website and not a user friendly system. Tried paying my car by phone, which I do ALL my bills. Ally is the ONLY one who charges $4 for paying by phone. So, I tried to go online and create a profile to pay online. Tried 4 times. Couldn’t get through it. Finally, as it started to input some of my information, a message popped up saying their website was not available. I DID NOT choose this auto finance company the dealership did. However, I will never choose this company again. I’m almost ready to have them change my account to another company.

I have been using Ally Auto app for 4 years absolutely no issues paying my car. Now they have stated they don’t support the Ally Auto app that all information will be linked to ally bank, well it’s not I have been on the phone with them for two weeks straight and nobody seems to know what’s going on or they are Very Hard to understand. I have been told pay by phone sure a $4 fee NO thanks or by mail. This is absolutely not professional. I have nothing good anymore to say about Ally Auto. They have made it harder for me as a Costumer.

I have never been able to use this app. I’ve deleted and reinstalled the app and it still does not work with iOS 16.2 on an iPhone 11. It’s been a month with the same error message, ”Vehicle details are temporary unavailable. We are either working on routine site maintenance or fixing an issue. You can’t view your vehicle accounts right now but you can still go to your profile. Try again later or call us for help”. I attempted to call for help and was told that no other person was having this issue. I was told to go to the website to view my account. So basically the app is useless.

Ally Auto has been outstanding. I had an issue and Ally customer service was professional and friendly and am very happy and pleased with Ally Auto. I gave 5 stars because their auto loan processing yes is online but if you need customer support they are awesome in helping and resolving issues. Great bank do auto financing with.

I tried logging in to the app and was not able to. I called customer service and they said to delete and reinstall the app so I did but no luck. I tried again and they said they would get it figured out on there end and yet again I couldn’t login to the app nor access there website. I finally try turning my vpn off and accessing the app and what do you know it works perfect smh! To sum it up they won’t let you access there app or site if you have any kind of security that blocks them from getting ALL of your data!

I’ve had ally for years for my auto loan and used to just easily pay it on the app every month. One day the app said sorry, Ally is not available. This continued for over a year and I have deleted the app and re-added it multiple times in hopes that it would work and it still won’t, so today I deleted it for the last time. I have to just go on the website and make my payment every month and it’s sort of annoying because the app would be much more convenient. I reported it to Ally but I don’t know if there’s anything they’ve done to fix it.

It’s very hard to create an account in app. Once you make an account then you have to wait forever to login. Never login some time want 6 digits passcode. When you try to create passcode it never create your passcode. So frustrated. Trying to open my account or create an account I don’t know what is going on so I can’t explain clearly whatever I trying from last 2 hour and 10 minutes. But they are playing games. Ally please don’t make things so complicated and create easy and update your app tell your developers. App is for save the time NOT WASTE THE 2 Hours TIME.

The app itself works good but my only complaint is that their systems are being updated every single night. I work 3rd shift so I sleep during the day & am only usually up at night. Every time I try to pay my car, the system is updating & not available all night. Just inconvenient

Unfortunately, I signed an auto loan with them and I’m stuck with this godawful company for a long time. Their website and app are HORRENDOUS. The website timed out while I was making a payment and it charged me twice while only ever giving me one confirmation number. I had to wait two weeks for them to send me a check for the extra payment they stole from me. They told me, “Oh, download the app, it’s much better!” No, it’s not. It always tells me, “the Ally app is temporarily unavailable. If you need help, call us.” I just want to pay my car payment. This company is the absolute worst.

If you have any issues with payments or even questions about charges, you’ll never get someone on the phone. Called to see if I could get in touch with someone and was told I would receive a call back from someone that could help. I didn’t receive a call from either time I requested a call back. I’ve also been hung up on and transferred back and fourth through departments having to explain my issue every time to someone new. I literally want to cry every time I try and get this situation figured out. I won’t ever lease my car with ally again.

👎🏽👎🏽👎🏽I recently switched my payments to auto pay and was double charged for my car payment due to the fact it also registered me for a one time payment as well as the autopay. When I asked to be refunded for the glitch in their system was told it was my fault and that it would be 20 days to receive my money in which they just applied my payment to the following month. Very disappointed in this service and will be looking for other options ASAP. The text line was not helpful and the solutions presented were egregious.

The app works just fine. What doesn’t work is how the app is strategically designed to automatically default the due date to the day of payment. If I’m paying my payment on the 15th, the date of the payment should automatically be the day I’m making the payment. In the event I want it changed to the due date, I should then change it (like every other bill pay app that practices transparently). To automatically make the date of the payment the due date is very calculative by this company to gain more interest, and it’s a shady business practice.

So.. I made my first payment on the app, and it said the payment was complete then 2 days later, it said the money was returned and it didnt go thru. Then it was considered LATE and a day later after all that, it took the payment again. I called 3 days later to ask about it and explain about how I paid on time but it had returned the money back and they pretty much said they can't do anything about it. Kinda disappointing tbh. My first payment ever on the app and this is my experience. The lady I talked with was nice tho. 😶

I’ve never heard of a bank app that only works during bank hours. Most of the time when I try to use it, it tells me to come back later cause they’re updating something. Maybe the 12 times that I’ve opened this app it’s only worked twice. Seems it does not work on Sundays like it has not today and it doesn’t work late in the evening after the bank closes which is ridiculous for an app.

Iv seen many forum pages where people say that the app works for a while and then will say “vehicle data is temporarily unavailable” my app has said this for two weeks now and iv called customer support and they just say to uninstall and re install and it does nothing. Not sure if it’s a new problem or what. Hopefully they will get it figured out. This app used to be my favorite for paying car loans out of all the ones iv had but sadly it doesn’t work anymore

I have been with financial since 2019 and I have been on autopay since the start. This past year I have been given an email every due date that my auto payment has been suspended. I have called several times to try and get this issue fixed and everytime I call they say it will be fixed by next month. This has yet to be fixed and today it suspended my payment last second yet AGAIN and now my payment is past due. Stay away from ally auto.

Been having issues signing on ever since ally bank and ally auto merged. They blocked my account numerous times and assigned me a user name I never agreed with or signed up with to begin with. I try signing up with both credentials I have for each account but I’m bounced back and forth between the mobile app and desktop algorithms. Customer support is no help and they navigate you in the worst way possible. I was racially harassed and profiled during my experience over the phone. I’m basically ready to surrender my vehicle and fight them in court.

Unlike other apps, this app only allows regular payments and does not allow you to choose if you want to pay extra for principal only. All payment apps should allow to make principal only payments in my opinion, because it allows users to pay off the loan even faster. But since they don’t allow it, then I guess they are trying to prevent everyone from being able to pay the loan sooner. Bad customer experience.

This is to let everyone know, as you already do, that this Ally Auto app no longer works. Download the new Ally app and log in with your same credentials. The new app will bring up your dashboard for just your auto loan where you can make payments, view history, etc as before. It’s poor service that have not informed us of this, only to let everyone beat their head against the wall.

I have always been able to access the app but today couldn’t find my vehicle information so I called customer service that’s where the fun comes I spoke with 3 different reps 2 who definitely hung up on me on purpose and the last one just could not help me. The calls are monitored and recorded for quality assurance yeah ok obviously not if they aren’t scared to hang up on you. Now when I opened the app it says it is experiencing issues a whole day later I figured something was going on but the reps had no idea

Tried the app back home in KS and I cant even log in. The app was down. I try to log in online back home the website was down on Chrome. I could only log in via safari?!? Im now deployed overseas and cant log in at all either with the app or anything else and all they want me to do is call. I have no cell service in the middle east. Ive never witnessed a poorer service in my entire life. These people dont care if you are a civilian or serving your country all they want is to screw you over and theyre darn good at it.

Unfortunately, with all due respect. 9/10 you’ll be talking to someone from another country that barely speaks understanding English if you ever have to contact them it’s a nightmare literally. I been trying to make a payment 10x over the phone because my car was repossessed. I spoke to someone regarding my car but they never extended my contract. Now paying ones again on the phone is terrible be aware they don’t even help much.

I swear it seems like someone shuts down the app after a certain time. It’s always been available for me during the day but once it gets late I always get the message that the app is under maintenance. It’s consistently been doing this daily for months so it’s obvious nothing is actually being worked on. For a company it’s just a bit embarrassing, it’s 2023 get it together.

The website and App are horrible. Both are always down and no one has any clue why or how to fix the issues. I wish they would sell the accounts to a reputable bank. I just purchased my car and have a long way to go with them. Had I known any of this before I allowed the dealership to place my loan with them I would have said no thank you. Get together Ally or get out of this business. Unbelievable.

I just hope Ally auto go bankrupt and out of business so no one should go through what I went with them. Absolutely a nightmare to deal with. I don’t know where to start 🤯🤯. I had my car deemed total loss, my Insurance requested the release later an they didn’t get it for almost a week and half and finally when received the information was wrong 😑 and the process had to be redone 🤦🏿‍♂️🤦🏿‍♂️. Then my insurance issued a check on June 20, 2023. A month went by and Ally said they never received it. So my insurance cancelled the check and issued another check to their “supposed over night address” a week went by still nothing. As am writing this review July 26th they claim to have not received the check. WORST SERVICE IN HISTORY, Avoid them, avoid, avoid, AVOID!!!!!!