Amazon Store Card

4.7 (131.3K)
24.5 MB
Age rating
Current version
Synchrony Financial
Last update
2 months ago
Version OS
15.0 or later
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User Reviews for Amazon Store Card

4.69 out of 5
131.3K Ratings
6 months ago, soulmatesatsea
Easy to use & much better than the Synchrony App
Easy to use & much better than the Synchrony App. I’m not sure why, but I was never able to get the MySynchrony App to work with my account. I’m not sure how I stumbled onto this version of the app, but I can see all of my transactions, pay my bill, request credit increases, etc…which is exactly what the other app is supposed to do…just doesn’t let new account holders access it or maybe it’s just my account. Either way, I’m grateful I found this one, because I pay all my bills online & if I would be required to mail in payments, I wouldn’t bother having an account, because I’m lucky to check my mail a couple times a month and I rarely open my mail once I do make it to the mailbox. Terrible I’m sure, but I’m a travel nurse and when I’m home, I’m trying to play catch up on everything that needs dealt with while I was on the road for work.
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12 months ago, Wilfordv
PGreat App
This app works just as it should. It works exactly like all my other card apps. Charges show up as soon as they are made, but pending and do not reduce your remaining credit balance for a couple of days. My payments are shown as soon as make them, but are pending and do not reduce the balance owed for a couple of days. The cards that appear to credit your outstanding balance immediately don’t actually do so. If you look at available credit it will show the payment has been applied, but the outstanding credit amount doesn’t change for a couple of days. So, if does exactly what I got it to do. I read reviews that claim charges hit immediately but payments hit days later. I can tell you that is not the case. I made a charge and a payment the same day. They were both pending for the same amount of time, and had no effect on either my balance owed or my available credit until they both posted. This is a great app, and I recommend it
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1 year ago, Sis. Naeemah
Quick and Easy
The App makes it easier to review your account and purchases without having to go into the browser. The App is on your phone your info is in the App and it is simple to make payments and check your purchases and Cash Bank info. “So far so good.” Thank you for making it easier. Although, sometimes I can’t understand the way the calculations are or how to add my purchases because they come in pieces and because of that I’m not sure if I owe at that time or in the new bill coming up. I usually like to pay in “chunks” rather than just the “monthly amount due”—that would be more confusing to just pay the monthly amount especially if I’m making more purchases on top of each other. I do like the fact I can send payments in at anytime. I may call and ask Customer Svce to help me understand. Other than that, thank you for the Service.
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2 years ago, Hawkeye4$
This app used to be my worst banking app I complained and complained stopped using the account and was over it, but then they developed my new version completely overhauled it’s so user friendly it’s almost automated now you can zip through quickly everything is right there in front you where you are happen to be looking for the link, icons, data entryway , statement, settings, or you name it and it’s right in there front of you in bold print black, white ,and orange everything you need stands out clearly separate from the next I'm seriously impressed because I hated the website I mean loathed it and shared that deep hatred every time I called the hotline I didn’t hold back and always spent the time to take the time for the survey trying to give up the hard truth and they went under the hood and created this masterpiece of a banking app ! I love it and I’m glad I stuck it out!
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2 years ago, Pscoach4
Easy to monitor
I have grown to like the AmazonStoreCard App as it is easy to monitor my purchases, make and see all my payments, plan my payment dates into the future, set auto payments, view credits from returns and so on. I can monitor all activity on my account and be sure there is nothing unusual, make sure I am charged the correct amount and/or credited back the correct amounts. I can contact customer service right away if i notice any discrepancies. I waited several months before writing this review, even though it prompts and asks me to almost every time I sign on. I wanted to utilize and get to know the app well before writing a review. Initially I wasn’t thrilled with the app/but I hadn’t gotten to know and use it well enough, so it’s a good thing I waited. Now I am comfortable and very pleased so far.
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2 years ago, Johng493
Great App, 1 Suggestion
The app has definitely improved since when I first started using it. Now that I am able to view statements, I have now real need to visit the mobile website. One suggestion would be to improve the user experience when making a payment. On multiple occasions, I’ve paid twice because there was a period where my payment didn’t show as pending/ posted and I was worried that I would have a late payment. This then caused a double withdrawal from my account which inevitably messes up my budgeting a bit. I’ve been taking extra steps on my end such as marking the category as paid in my budget when I do pay so I can avoid this again moving forward, but I thought it could be helpful to make a notice for other users. Other credit card apps I use prevent making payments while a charge is pending altogether, but any approach would be better than the current way imo.
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3 years ago, ThugMuffin90
Works Great but isn’t perfect
It’s definitely not as nuanced as a bank credit card app, but as far as an app where you pay your bills is concerned it works just fine. MILES easier than the website used to be. Makes it easy to pay on time (or in my case way before time) with a click of a button. Even allows you to link between your bank’s app (probably depends on which bank you’re affiliated with actually) and this one so you can even pay through your bank instead of with this. This lets you set up recurring/automatic payments and that’s really nice. I won’t dock it a star because it may be user error and it’s not worth the deduction anyway but I wish the app would let me make a payment sooner than it does. It recognizes that I have activity and yet the make a payment button is greyed out. It’s usually only for a day or two but that’s a long enough time to forget.
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6 months ago, $Johnwayne
Works great
I feel it could have been done a little better, just based on apps from my other cards. But it gets the job done. Started prepaid (300$) with credit score of 640. It’s been about 2 years and now it’s 749. Discover opened the door for me to get credit in order to obtain other cards. But honestly I mostly use discover. They have increased credit limit twice upon my request. Now I have 2k cap. It’s also great for gas and food rewards and the apps auto pay is pretty good. WARNING: if you have auto pay be careful paying your entire balance close to the date of the auto pay. It will sometimes pay the auto pay in addition to your first payment. The auto pay amount will show up as a negative on your card balance. To get your money back use the discover card little temp prepaid visa and then it will begin charging you again once the overpaid funds are spent
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2 years ago, Rabid9999
Horrible Info, Barely Useful
This app barely does the basic things it’s supposed to do properly. And generally not very well. When a purchase is made, your balance is updated immediately, but it takes time to show what the purchase was for. Sometimes so long the purchase has disappeared from recent transactions before you can clearly see what it was for. And if you make a payment, your balance is not updated immediately. A payment can even leave your recent transaction list and still show an outdated balance weeks later,leading you to believe a payment is still needed to pay off balance. And when you make another payment, eventually your balance goes negative when your two (weeks apart) payments are finally applied to your account balance and the balance finally updated properly. And this issue has been reported multiple times to their built-in feedback system for many months…without the issue being fixed. App needs a lot of work.
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3 years ago, NatVilla606
Simple and to the point
The app is simple and to the point. Easy to figure your way around. I guess there’s a new-ish update that allows you to view the purchases. I would have expected that from the beginning but I’m glad they improved it. The only draw back is that it takes a few days to process in my bank account bc it’s using the account info and not my debit card. So be aware and pay early to avoid a late fee. As well as don’t forget that you paid it and spend more money than you have available in your bank. Overall nothing amazing but good. Side note- I was confused at first which Account/app it was (Amazon/Symphony). The regular symphony app didn’t have my account and then I realized it was this app instead.
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3 years ago, wiggitty wack
Ok but overly simplified app
Makes spending super easy- but the ability to track transactions, verify purchase details, view history and see statements, almost non existent. 🤷‍♂️ Using this card and app for differed, no interest payments is pretty impossible and self defeating, because if you mix those transactions with regular transactions, there’s no easy way to be sure you are paying off those deferred amounts separately. Feels purposeful to ensure you end up paying interest, so I’ve ceased to use this card and those offers at a result, which was the whole purpose for using this card. This big plus is that the rewards add up pretty quick, so as long you keep paying off the balance consistently, you can definitely benefit from that. Just avoid the 0% trap on this card. There are plenty of other cards out there that make the 0% transactions more transparent for paying them off.
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4 years ago, Knownada
The whole operation is bogus
I don't think I've ever had a worse banking experience. I tried several times to make a payment, but for one reason or another it wouldn't go through. I don't know if the problem arose from Synchrony, my bank, or me myself, but the real frustration began and continued when I tried to get support. There seems to be no way in the app to contact support except by phone, and we all know what that means. Sometimes the person on the other end was very difficult to understand (combination of British pronunciation on top of an Asian accent), or they were of no help. Most frustrating was that there was no way for them to communicate whether or not a payment had gone through before a notice was sent of late fees charged. Also there seems to be no way to close the account after I sent a check by mail and requested it to be closed. So I will forever be receiving notices of my $0.31 credit which is apparently not available. I just hope no one is able to hack into my account and create more problems.
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3 years ago, NEONWOODY
Payment notice
I wish when you make a payment that it shows quicker in the bank because you have it showing nothing to the bank at all for days and days now,& it shouldn’t take that long, when you make a payment Direct from your checking account it should show that you made the payment that day from the bank even if it’s pending it should still show it, I don’t send payments unless they’re good,I understand that you have to check but it doesn’t take that many days to show it electronically it’s still is not showing my payment that I made from my bank yet,my bank doesn’t show anything yet,and if you’re not careful you could go over your limit that you have in the bankI it truly needs to be changed it’s just too many days that I am waiting just to show that I made a payment from my bank to you thank you John.
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1 year ago, lexiigonzales
I actually like it. Although my first time using it. Easy to use and easy to build up your credit score. Highly recommended for first timers who want to build up their credit score too. But don’t apply too much credit cards doee if you can’t pay it in time. Like about this Credit card. They don’t force you to pay everything as soon as possible. You just have to make sure you pay it before another year started. But for me I don’t like to borrow or to owe a money. So as soon as I use it I pay it asap. I haven’t done the monthly payment using this card so I’m just about to try it. I’m actually having fun earning points using this card too. 🫶
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2 years ago, Greenulous
Won't log in.
Update: After an update or two the app is much better. Only shows the basics (more so than other financial apps that show much more information and allow interaction) but it gets the job done for payments. The only thing I have to complain about now is that even after my payment is made, processed, and posted, I still get payment reminders up until my actual due date. That’s kind of annoying, and I find myself wondering if their system will eventually report a late, or non payment one of these times…. Tried it, and it keeps telling me my log in info is wrong. I can log in just fine through the the website, but the app keeps telling me my info is wrong. A great app if you don't want to log in, not so much if you want to use it to manage your account.
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4 years ago, Eashellmom
It’s ok
I think it is easier to manage then the previous website- however, on both my apps for my discover card, and my bank card- I get to see the flow of adding up my total on the side- so I can see when I make a payment it deducts from the running total or if I purchase something it adds it- I like it because it is like balancing a check book and I get to see the flow of my money. As I do most of my shopping online I manage my accounts this way- with the synchrony app- you guys just post the total of my one purchase and do not give me a running total. This makes me feel like I way overpay- or because of the lag I end up paying until I credit my account as I double pay. It’s just really difficult and confusing and I would very much so prefers a running total like all my other banking websites have. Thanks Elizabeth
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10 months ago, mimzzy2
Scheduled Payments
Unhappy that I can’t check to see if I previously scheduled a payment earlier in the month. I’m a senior and somewhat forgetful. I like to schedule my payments at the time my statement comes in but by the time my due date comes around I’m not quite sure if I did it or not. I have sufficient funds to pay all of my bills but not quite so well off as to be able to afford to pay them twice in one month which I have done previously which then leads to an uncomfortable situation during the month. Please assist all of us seniors by making it easy to check on whether we might have already set up a payment. Thank you, Marilyn Panyon
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3 years ago, brilliantlyannie
Simple and User-Friendly Interface
Love everything out the app. The option for FaceID makes it convenient to sign in and out. Safe and secure without the hassle. The only thing is they only allow bank ACH payments. Wish they offered the option to use a checking account debit card option too which allows faster processing of payments. It also takes about a day or two for payments to post for ACH transfers vs debit cards usually process instantly which offers flexibility with meeting deadlines. Otherwise, everything else about the app is quite straight forward. The platform is clean and easy to navigate. The app is a great tool to use for making payments, accessing statements and basic information.
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11 months ago, Malisiak05
Solid App
Simple and easy to use. Has everything I like to know about my account from the account balance, make a payment, due dates and even Rewards Balance all on the main page. Easy to understand and make payments whenever I want. I will add though that the card itself feels like it takes forever to reflect payments. I use my card for 5% back and pay everything off immediately. I’ve had payments show up in pending and then “Posted” but still not reflect in the total balance. Still rating the App 5 star though because of its ease of use and everything I mentioned earlier.
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7 months ago, brff19
Solid App
The app gets the job done, and looks pleasant on the eyes, and is easy to navigate. That said, there’s nothing special about it compared to similar apps I’ve used. However, I think that is fine because there really is not a plus side to having the app look like a too end application. It’s not doing that much, and it’s just dealing with money, and I honestly feel that straightforward, plain, and boring is much better in that realm than confusing, flashy, and amazing. That’s just my two-cents though. Like I said, the app is good, but is nothing special, so I give it a 3 star rating out of 5 stars. I would give it a 3, but I haven’t ran into any poor user experience yet, nor have I ran into any “bugs.”
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2 years ago, fakhamnk
Average app with minimal functions
There aren’t really any issues with the app but rather things I think they could’ve put a little more effort into when designing the app. I feel like where it shows you your cash back points accumulated you should be able to see how many points you got for each purchase, or at least which purchases you are getting points for. It is extremely delayed so by the time I get points I have no way of verifying that the points I got add up to what I believe I’m owed. Besides this everything else is what you’d expect from a credit card app. It would be cool to have a way to increase your secured card limit through the app but it’s not like you can overpay your bill to add extra funds to your card or anything.
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4 years ago, Alex4820
Convenient but not perfect
This app is very responsive. One improvement that I would like to see added is what other credit card apps can do, such as American Express and CapitalONE when you make a payment, your available spending credit gets adjusted instantly! This is really helpful when you want to buy something in the moment which exceeds your available balance, so you can pay the difference and order the item without waiting a couple days, in which time you may even lose the item (out of stock for example). If you add this capability to this app, then this app will be worth 10 STARS!!!
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2 years ago, Planetrj
Improved, but still VERY limited
Account is fully viewable, but it is very difficult to do some changes on the site. Why in this day and age, you still cannot make manual override payments on the app, or have a login function which allows to change the payment type or view what form of payment will be used or on what day the payment is made, is the dark ages of internet. They haven’t realized that many people don’t use laptops and pay all their bills ONLY on apps in the present world. These functions still not available on the app should be fully functional, because it’s a little inconvenient to have to switch to the website to get many the functions done. They need a new developer crew at this point. C+
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3 years ago, HuskersRcomingback
So far so good, but they could....
(Hat tip to the “convenient but not perfect” review, that’s a good example of what I’m talking about in my review. This isn’t rocket science, just “do what other card companies are NOT DOING that the customers like....and “boom” drop the mic. “Com’on man?!?! as the looser Biden would I’ve had this card for a year now, and have had “to be expected” experiences; if they want to “stand out” as any company would/should strive for, then I would suggest they do the follow for starts..... -Have an itemized detailed report of what charges are current, paid, and yet to be paid. -Have a communication pipeline to see and tally what the customers look for in a store card. -Inform the customer when balance credit increases are available, think outside the box. -Reward the customer for using this payment method vs others. (Entice the customer...with...”something) How are you (the company) different than all the other million companies out there? Like I said......for starters........ (Need a consultant who has nationwide 500 fortune co. 150%NR experience? “Entice me with an offer”) 😁
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5 months ago, fullauto07
Great app
Easy to navigate. Payments are credited pretty quick. Easy to track purchases. I get an alert each time my account is used! I’ve caught three unauthorized purchases from these alerts! It would be great if they would itemize your purchases on the billing statement. I see charges all the time that I do not recognize! Then I have to call Synchrony bank & spend 15 mins explaining that’s not my purchase only to find out it was but described differently than the actual item or seller! Over all a great app! Easy credit terms for peeps with no credit or bad credit.
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4 years ago, Angry customer 😡😡😡
Doesn’t keep up to date, difficult to redeem rewards.
After submitting a payment, the next day it will show payment still due and you have to hunt around a bit to see your last payment. If you try to submit a payment again for the amount due, it will let you. It doesn’t have a pop up saying that you’ve already submitted a payment in process for the amount due. Also, it should automatically apply rewards to subscribe and save, but it won’t. Preferably, it would give to option to refund the rewards to your bank account, but it definitely won’t do that. So two things to improve: don’t allow payments if the already scheduled ones give a zero balance, and automatically use rewards to pay for subscribe and save before charging card. Thanks.
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1 year ago, 123dont but this app
Good app but watch out for pending charges!
Would have given five stars but they wait too long to move your pending charges up to your balance. This almost seems devious to me because as someone who pays on the card multiple times per month- it allows them to still put a balance due that I could possibly miss. ( if that makes sense). I don’t like worrying that I’m going to be late, so I pay the card down often throughout the month…and still they manage by their late post to my balance to still have a balance due for a certain day (due to posting after closing dates). Phew, glad I could clear that up hahaha!
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1 year ago, MomLifeSolved
So easy!
This app makes viewing details and making payments so much easier! There’s no endless menu…that directs you to another menu, just to redirect you to another menu. It’s literally 2 clicks. It shows you a short summary of everything you need. You can choose you’re secure login and you can make it so simple. Out of any card apps I’ve tried, the AmazonStore Card app has got to one of the smoothest. It also puts you right into direct contact if there was ever a need to speak to someone and you can easily view your digital card. Definitely satisfied!!
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8 months ago, janlyn991
Everything & more
I spend obscene amounts here! Am disabled and did notice, that in the last year, my neighbors have been kind enough to bring my purchases to my house! It’s funny that as soon as I see the picture taken by the driver, the house is usually unknown to me! Stopped buying groceries b/c, it’s just gotten too expensive! Delivery fee, taxes, Store delivery fee & the tipping! I’ve always been an over tipper as I worked for tips 50 years ago! Don’t know what I would have done over COVID! And then, COVID was so long, I became an addict and can’t stop now!
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2 years ago, thomasselling
Good account app! Only wish it had one thing…
I really think the app should at least show you or give you a payment option when you make a payment to pay the amount required to cover your monthly balance and special financing payments owed. It seems silly that the user should have to calculate equal payments on their own in order to avoid paying interest, and it’s not enough to have a warning setup right before those special financing payments are due. If this feature was there it’d make for a much more comfortable experience, though I’ll continue to use special financing as needed, regardless.
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3 years ago, Cheap date
Simplistic and a bit laggy but decent
Good app and maybe a little on the simplistic side and payments seem to lag a bit for the digital age. Maybe I’m just picky but in comparison to when I pay for something it isn’t as quick on the draw when making a repayment. Not that it matters too much but it’s something I’ve noticed with a few companies out there. It doesn’t lag nearly as much as Wells Fargo but a bit more than Capital 1. Wells Fargo definitely had its issues and liked to collect exuberant fees(yeah they got sued) but seriously, do they have to verify a payment from my verified repayment account first? Why? I guess we’ll never know.
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2 years ago, Beckaleck126
Make it make sense
When I make my $50 payments, the balance reflects that in two days. This time I made a payment of $225, trying to ge my balance down so I can use my card to purchase what I need for this week. It has now been 6 days and it still shows as the card having reached its limit. When I called in, they tell me that it takes 10+ days to clear so they can make sure the money is in my bank account. The money has been taken out of my account for about a week now. The agent kept saying ‘we do this to ensure that the money is available’. If the money was already taken from my bank and on this app it says it processed and went through, why is it that I’m unable to use my card at all??! Customer service was no help, so don’t even waste your time.
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2 years ago, AutoMativeX
Needs Improvement
I like the app for its convenience, but the fundamental core of this banking app isn't there right now. Direct payments from my checking account take days to appear on my statement activity. Purchases have the same delay. Makes it quite difficult to track spending and purchases. There is no ability to quick-add the card to your Apple Wallet so you may use it at locations and websites that accept the payment method. You can schedule payments, but you can't view what payments and amounts are currently scheduled. This tricked me into thinking I needed to make a payment, when really I just forgot that I had already scheduled one to occur. This is unacceptable - if a payment is scheduled to occur prior to the due date, then I should 100% be able to see that in the app. Lets not mention how I wrote my first review (which was triggered from within the app) and it did not appear after I had tapped send. Likely because the rating was too low for them. I had to resubmit this through the app store directly.
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4 years ago, Natey18
Getting better-needs work
The new update is a much better UI. It still needs some updated “at a glance” features. Things like total credit balance. Not just “available”. Current interest rate would be nice. Lifetime savings would probably help them encourage spending. Activity should ALWAYS show last activity rather than “no recent activity”. I’m looking to see what happened last. Not if something happened this week. All in all though, this update made it simpler to use and visibly less cluttered. Other additions should include a notification option for when the card is used, or when a payment clears. As well as a button under settings for increasing balance.
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1 year ago, Grannyannie68
Try it
They must have had a different app before I signed up cuz I read some of the negative reviews and I don’t have a problem with this app. It’s simple and easy to use, I’ve already made 1 payment and the transaction was simple. Everything I needed was right there!! I love it. 𝑯𝒂𝒗𝒆 𝒉𝒂𝒅 𝒕𝒉𝒊𝒔 𝒄𝒂𝒓𝒅 𝒐𝒗𝒆𝒓 6 𝒎𝒐𝒏𝒕𝒉𝒔 𝒏𝒐𝒘 𝒂𝒏𝒅 𝒉𝒂𝒗𝒆 𝒏𝒆𝒗𝒆𝒓 𝒉𝒂𝒅 𝒂 𝒑𝒓𝒐𝒃𝒍𝒆𝒎. 𝑰𝒕𝒔 𝒔𝒊𝒎𝒑𝒍𝒆 𝒂𝒏𝒅 𝒆𝒂𝒔𝒚 𝒕𝒐 𝒖𝒔𝒆. 𝑯𝒂𝒅 𝒕𝒐 𝒄𝒂𝒍𝒍 𝒄𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝒔𝒆𝒓𝒗𝒊𝒄𝒆 𝒕𝒐𝒅𝒂𝒚, 𝒊 𝒔𝒑𝒐𝒌𝒆 𝒕𝒐 𝑺𝒄𝒐𝒕𝒕, 𝒗𝒆𝒓𝒚 𝒇𝒓𝒊𝒆𝒏𝒅𝒍𝒚 𝒂𝒏𝒅 𝒌𝒏𝒐𝒘𝒍𝒆𝒅𝒈𝒆𝒂𝒃𝒍𝒆 𝒂𝒏𝒅 𝒓𝒆𝒔𝒐𝒍𝒗𝒆𝒅 𝒂𝒍𝒍 𝒎𝒚 𝒊𝒔𝒔𝒖𝒆𝒔. 𝑻𝒉𝒂𝒏𝒌 𝒀𝒐𝒖 𝑺𝒄𝒐𝒕𝒕 𝒂𝒏𝒅 𝑻𝒉𝒂𝒏𝒌 𝒀𝒐𝒖 𝑨𝒎𝒂𝒛𝒐𝒏 !!
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6 months ago, wenfue
I DONT want to buy from china!
I have complained several times, I have my settings set to USA, but still get crap from china and I mean crap! My Christmas gifts this year were of horrible quality, so very disappointed, you need to figure this out please, it’s very frustrating, can you perhaps highlight any items from china in perhaps in red? Otherwise I have to spend hours going through each and every seller, there has to be a solution and it should be an easy fix, thank you from me and millions of others
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5 months ago, dhdheuduf
Shopping when you want to
Shopping 24/7 makes it easy for me to take my time reading reviews, comparing prices, and the search filter allows me to limit items to only those that meet my criteria. Fast delivery is cool, too. Much better than schlepping through stores followed by salespeople asking you if you need help every time you stop to look at something. In the store you can’t price compare, either - unless you sclerotic in 3 or 4 other stores which is wasting time and effort.
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5 months ago, Nichola joy
Very satisfied with the service provided and the customer service is excellent!
I’m so very happy to be able to leave my review because I have been very happy with the way I have been treated at this time by you and I am giving you the best possible feedback on the way you have done business with me. The customer service team are really helpful and very professional and very nice to the people that they help! Thank you for all your help and support and I’m so grateful to have you as my my support team!
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1 year ago, BobTheBuilder2727
Amazing app!!!
Very easy to use and extremely easy to move around on your site and schedule your payments!!! I happen to enjoy going to your website and scheduling my payments!!! Thanks for the hard work that you guys have put in to making your site easy to maneuver around!!! If possible I would easily give you all 100 stars!!! Take care of yourself folks!!! And never ever forget about why we are here!!! We are here to please our Heavenly Father!!! Through Jesus Christ!!!
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2 years ago, BrynWes
Great app needs to grow some
The app is great and easy to use the only thing I would like to see is a payment history tab, that shows the most current payment pending. When I make a payment it’s like it disappears for a day or two and doesn’t show in the “recent transaction” page then once it posted from my bank account will sometime in the following 24 hours show on this app.. other than that I really like the simplicity of this app ! Keep it simple and user friendly as you make improvements and you will have a 5 star app.
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2 years ago, Joe's Crabs
Good app except for 1 thing
This app is pretty good, not only when it comes to its modern aesthetic, but also it’s functionality. It’s very similar to a lot of the big banking brands’ apps like Discover. The one downside it has is the inability to change your phone number in the app. If you want to change your phone number, (the only method of verification this app allows for some reason) you have to go through a shockingly long automated phone call to do so. It’s way too complicated for such an easy change that is sometimes crucial to accessing your account.
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4 years ago, creynol5
Don’t understand the purpose of this app
The app does not do much of only allows you to see the last ten or so transactions, and cannot be changed. There’s no way to auto pay ongoing or recurring charges. For some stupid reason, Synchrony forces you to use this app instead of allowing ebills on online bill pay accounts. Fine, but at least offer an online alternative (it should be a feature of this app)... What is the point of “viewing” your digital card? There’s no information that you wouldn’t get from just looking at the actual card. And like most iPhone-only apps, this app is pure crap on an iPad. There’s a lot more information that could be made available with such an app...
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4 years ago, DWLaurie
Bill payment struggles fixed!
I have struggled for months to try and be able to pay my bill from the app. It would constantly tell me that I had and an authorized account loaded. I would delete the account, I would add the account, Verify the account, and then it would tell me it’s on authorized. Very frustrating! Currently, everything seems to be fine, but I am just waiting for the other shoe to drop. ****Updated!!!**** FINALLY! I am able to send payments in using the app! I’ve sent in a couple of payments now and everything it working great there! Many things to the developers!!
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5 months ago, Incode
Not convenient
If all you want to do is pay your balance, the app is great. If you want to check what your balance is, see when your due date is, or even just look at your statement you can’t do it. The only reason they would design the app in this manner is to maliciously hope you miss a payment or that you mismanage your money since you can’t easily see what your balance amount is or what will be paid. It’s a joke. If you check the autopay manage button it simply says “statement balance” and “due date”. Great, I knew I would be charged the statement balance on the due date, now tell me the amount and specifically what day. They want to bury that information so that you have to go to their website.
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3 years ago, Tom Won
No where to view statements?!?
Most of the apps for bank/credit cards has the menu/option to view monthly statement but this one doesn’t have it. I was expecting more features in new version but still missing this most important one. Also, the only way to contact support is over the phone... should have option to at least email and then if possible chat, etc... The reason I rated as 3 Stars is for giving developers some credits since they have tried to improve but again still need at least the standard for most of bank/credit card features...
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2 years ago, Bex3292
My only issue but this app is that if does not remind me when the bill is coming up. I’m often really busy with work so I lose track of the due date and sometimes I do when I do make a payment it will not update the balance which makes me think that the transaction didn’t go through and I ended up paying again only to find out later if that it did went through and it didn’t notify me that the payment was received. This app has been so frustrating and hard to work with that it has affected my credit score so as soon as I’m done paying it off I’m going to cancel the card.
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2 years ago, Ali B.C
Does the minimum
The app is very simple which is good and bad I gues it does what it’s supposed to do and that’s what matters most you can check your balence on your card and view your next payment and pay through the app which is very convenient the only thing I don’t like is how plain and boring the app looks you guys could definitely make this app more visually pleasing make it look more modern and add a dark mode would make this app more nice to use but overall amazing app and I could care less for looks but it would be nice : )
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3 years ago, Shante Renee.
Serves One Purpose
I only downloaded this app because using their website or automated phone system to pay the bill has proved an extremely futile process. I shouldn’t have to download an app for this one thing, but Synchrony Bank seems to be excited about the ~brand new, hip~ world of apps and is neglecting the tried and true avenues for bill payment. I was using this card to automate all of my subscribe and save into one payment but I don’t want to if it means I have to keep this waste of space app to pay the bill each month after saying fifty Hail Marys to bring down my blood pressure thinking about how asinine the entire process is.
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3 years ago, Davecoffin
No notifications
The app is ok, but I do not receive any notifications. I have them all toggled on, double checked in settings, but I do not receive a push notification or an email when a payment is due, past due, or anything. I have to remember to open the app and check. I went to ask a question about this, and the only support option is to call a number with questions about the credit card. Having had experience with talking with credit card customer support, I have 0% faith they would effectively troubleshoot this issue. If the developer of the app reads this, if you can help me address this issue I’ll gladly change my rating to 5 stars.
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3 years ago, 8601 0983 65
The app has lower limits than the card
It functions well as required, but very limited in overall features and usefulness. For instance - I received a message regarding my account. I cannot view this message in the app itself which is a pestering flaw considering the potential of the app. It acts great as a companion app to logging in on a desktop computer for more serious issues with account as needed. However, I know there are uses who do not own a desktop, any many more still who prefer using apps on their personal smartphone as opposed to logging in on a shared desktop in their residence.
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