Would not deposit Webster Bank official check despite claiming to support the depositing of official checks. The app check deposited is also sensitive with normal checks sometimes. Edit: called and they explained issue that the system picked up other things and to make sure you frame the check right because certain checks are more sensitive. great resolution!

1 year ago, Kot1961

It simply does not work with iOS 15

UPD0: Developers please note after May 2020 ALL reviews are bad. Do you pay any attention to this? One of the worst bank apps. Huh. The app was not updated for 5 months. No wonder it does not work. Also, look at the canned answers from developers. It’s funny and unprofessional. UPD: Called the number, was instructed to reboot the phone and reinstall the app. Of course it did not help. They said someone from technical support will call me back. Of course, no one called. UPD2: tech support called back. Asked me to remove all keyboards but the standard US. Now the app works. Developers need to fix this bug ASAP. It’s ridiculous of not being able to use keyboards other than US. UPD3: As the developers don’t give a sh…. on users complaints, I decided to move away and stay away from AEFCU. UPD4: … and no one cares at AEFCU… more of a reason to depart from this institution UPD5: Still no update to fix the keyboard bug? Really? 10 months of hard work and no update?

10 months ago, Granners313

Check deposits

Being able to deposit checks from home saves so much time and essential when away from home. I would like to add that going into the South Windsor branch is always a good experience. The staff there is friendly and helpful and I am so happy to be a customer there. Great bank and perfect service.

1 year ago, screwed iver too many times!

No thank you!

If you want a bank that allows another person to call up and pretend they are you just to get your online banking user names, change your password and transfer every hard earned cent out of your account, this is the place! If you want a bank who doesn’t refund that stolen money, this is the place! If you want a bank who reimburses fraudulent charges and fees but then a week later reverses it, this is the bank! If you work hard for your money and need to throw it away, this is definitely the bank. This is by far the absolute worst bank I’ve ever used. A bank you honestly can not trust….

2 years ago, =)Alice+a(=

Was great, broken now

App was great up until 6months ago. Now I can’t even log in. It just loads forever or throws an error message about “connectivity issues”. Tried installing and reinstalling. Turned my phone on and off. Tried turning Wi-Fi/Celia on and off. I even tried removing all my other keyboards like one of the other reviews suggested. Of course none of it worked. Called IT, but they didn’t have any new solutions for me. App developers really need to get moving on a fix, 6+ months is a ridiculous turnaround time :/

2 months ago, Annamarie Klein

New customer

I have only been with this bank for 2 1/2 months now and I am absolutely satisfied with the CD. I opened up in the savings account. Depositing money is the easiest. I especially thank Dee at the Manchester American Eagle, who educated me about the The policies at your bank. She was very professional and knowledgeable to myself and my daughter.

3 years ago, Cathie1246

App is fussy and doesn’t like to verify my identity

When the app works it isn’t bad. That being said. Reverifying it is me over and over is annoying. It will say it doesn’t recognize my device and go through that process over again sometimes days in a row. My device is not changing. Now today I am in in the morning and by evening it says it can’t verify my credentials. Nothing changed about me in 5 hours except my frustration that I have to jump through hoops again. So over it. Glad there are banks close by I can look into.

5 months ago, Lelani837

Great overall but one noticeable glitch

I have no problems with the app other than when transferring funds from savings to checking the page glitches and goes blank. Makes it impossible to do mobile transactions. This glitch has been present for quite some while, thought it would be fixed by now.

3 years ago, Thefrostfour

Massively annoying login

Newest update has the first login answer questions and send a security passcode. That is absolutely fine on THE FIRST TIME logging in. It is a deal breaker when it’s demanding a txt message 2 days later. I have it linked into ‘biometric’ and only my husband is listed on the phone numbers so i am left in the dark. I do have the last laugh because I might not be able to login as the wife but I do have the decision to look into a new bank tomorrow. You take away my power to access my account I take my account away from you. I know I will not be the only one leaving.

3 years ago, 40 yr member.

Very poor performance by latest app.

I have recently installed the “latest and greatest” app to my Apple i-6. It now performs slower than a flathead 6. Constant buffering. Long wait after user I D and password to receive authentication request, long wait to display “banking experience” message. Long wait to see balances, long wait to see transfer screen, long wait to see confirmation screen before log-off, etc. Does the narrative sound tedious? Try this nonsense in a busy supermarket check-out. The previous app revision was far superior to this mess. Please get it sorted. Thank you.

6 months ago, The original Bowl Lady

Welcome to modern life

Banking by phone does make life a lot easier. Thank you for setting this up! Marie Menut I used to use my finger print. Today it was not available to me. Why wasn’t my finger print available as a User Name? I admit I needed help setting up my bank deposit. My on-line banking friend was quite helpful! Thank you so much. Big hug!

3 months ago, Ground67

Very Happy with the app

Very Happy with the AE Banking app. Like all of the American Eagle offerings, the app is best in class and the Credit Union continues to make it better all the time. Their system updates frequently always for the better. Compared to my other credit unit account and offerings, this is far superior

3 years ago, *Jk*

Usage Nuances

It continues to inquire for face recognition!! It can’t be turn off. It’s better than before but there still some nuances that need to be improved. Make it easier for users and not annoying to use. H The letters are blank as i am typing I am assuming this font color is set to white lol SMH get it right pls ya behind the ball all the time.

7 months ago, Robert in CT

Easier than the branch

The branches are fine, but you can’t beat the convenience of depositing a Check from home. Plus, I can do transfers and even make mortgage payments. 👏 Facial recognition software is much better than dual authentication.

3 years ago, SueC2020

Mobile Banking request

Webster Bank is our other bank and they have an easy to follow and read (your dont is way too small!! And their log of checks that were deposited are all recorded and easy to read in order what checks I deposited and to what account. If you had these two things I would of rated you a 5 Star.

2 years ago, Billbo74

Love you!!!

I’ve been with you guys for so long now I can’t even remember for how long that I’ve been with you guys but I love American Eagle Federal credit Union thank you for all you’ve done for me now and in the past I appreciate it that’s why I stay

3 years ago, EZ1776

Almost completely worthless

I’ve been attempting to deposit a check for the last fifteen minutes. The app has crashed several times. Now, when I try to take a picture of the check, it just shows a black screen, which it turns out it is nearly impossible to successfully guess where your check is relative to the camera. Then, the app crashes again. Thanks AEFCU for forcing me to go to a branch to deposit my check during COVID because your app is so buggy and useless.

3 years ago, infludetour

absolutely horrible, obsolete

this app is sooo 2012, I have even brought this up in person at a couple locations and they claimed the app is going to be updated soon. still nothing.. every other bank app is up to date and works great, not this one. edit: they FINALLY updated, thank you!!!

8 months ago, allhailalena

Good for on the go if it LOADS

Great app, especially for on the go, but out of 7/10 times it will take forever to load your accounts and will crash when trying to make a transfer. I’ll have to sign in and out multiple times for it to show my accounts and to do a successful transfer.

1 month ago, Bo-thaDeez

App

This new update takes a quick second to adjust to how it looks but its practically the same app just better in my opinion.

10 months ago, EAT Manchester

Would be 5

I’d rate them a five except they don’t keep history of canceled checks and deposits are longer than six months online and they make you keep a membership account with five dollars seems meaningless, and the time is confusing. Thanks

3 weeks ago, Erindean99

On line

It’s so much faster to do than going down and I can do transfers and payments when I can finally sit down after hours

2 years ago, Wolf_Queen🐺✨

app bugging out!!

every time i open this app, the screen just shows the loading symbol and never completes the load, it is very frustrating because i have to use the website instead of the app. sometimes i am able to enter my user and password and when i hit log in it does the same thing. loads forever then says error. this is frustrating as i cannot deposit checks or money into my account on the website, and cannot get into the app. this issue started months ago, i even got a new phone yet the app is still broken and it didn’t used to be like that. :(

1 month ago, g4reed

Took 20$ out because of ‘inactivity’ on savings account

Isn’t the point of savings accounts to save money? And not use it? I checked my accounts recently after a while and learned that I only have .05 left in my account due to inactivity fees- 5$ a month! I definitely don’t feel like switching my main banking to AEFCU after this.

3 months ago, Slmflows

Check image doesn’t load

Overall decent. I’ve had this app forever and whenever I click on check image to view, it never loads. All I get is a question mark image to show it failed to load. Very annoying. Please fix this bug!!

2 years ago, Aggrevated 360 FCU Customer

Latest upgrade actually a downgrade

Ever since AEFCU changed their electronic banking system in May 2021, this app has become useless. All I can do is check the account balances. I cannot see any transactions, let alone access bill pay or fund transfer functions. I have to access their webpage if I want to do any actual online banking. So much for an improved customer experience.

9 months ago, petera1

Special Deposite Request

The customer support team made an exception for me to make a deposit out of state, electronically. The pleased me and keeps me as a customer. Thank you very much.

2 years ago, Cancels end

Today’s update shut down access to my accounts!

At password sign-in I get perpetual “Loading” message. Gonna have to switch to Liberty Bank. Your major website upgrade first made me lose the ability to transfer between accounts and member-to-member accounts. Now I can’t even sign in. Bye.

3 years ago, Harriet H G

Deposits from camera

This is the best thing that could’ve happened. I don’t have to leave home to go to the bank.

10 months ago, Lb**

Quickbooks

It’s a nice bank I just wish I could download my information into QuickBooks. They only have quicken which is not compatible in my case. Quickbooks is so universally used by so many people. Why is this option not available?

10 months ago, Spamula73

Good way to make baking easier

Solid performance. Love the check deposit feature. Great credit union!

3 years ago, Luk@s M@rtin

New update

I joined AEFCU recently and the first app was a downgrade from my previous bank. But now this update to the app is fantastic and better than my last bank. 👍🏻

3 years ago, odatdi

Banking with them for over 40 years

Love, love the personalized service I’ve always gotten here over the years!! Can’t recommend them more🥰

3 months ago, Positive10012

Love this App!

Never had a single issue with American Eagle. The app or the credit union itself. And I’ve been a member for 8 years. Couldn’t be happier!

3 years ago, Agbeyg

Nice

It is user friendly. Thanks for making it so easy to access my accounts.

2 years ago, Naana-Kojo

Service

Excellent online service. Will highly recommend it

11 months ago, Indian6786

Horrible App

I stopped using this finicky app over a year ago after it consistently failed to load. Uninstalling and re-installing does nothing. I loved the mobile check deposit feature when it worked but that’s the only positive thing I can say about it. Go to a branch and save yourself the headache.

3 years ago, Adotey50

Deposit

This makes it easier for those of us who disable to deposit in our comfort zone. Good app.

8 months ago, merissa2389

Never Works!

Literally EVERY single time I try to use the app, I get an error saying the mobile app is experiencing intermittent issues, and I have to sign on using a browser instead. That’s not an exaggeration - I haven’t been able to sign onto the app in months. I even tried reinstalling the app. No luck. Disappointing.

3 years ago, dave1042

View checks

Should be able to view, on my cell phone, all cancelled checks like KEY Bank offers. Very convent. Thanks Dave S

1 year ago, kindred souls

Good if it works..key word, “if”

And again… rejecting my face id won’t let me in today. What is it with this app? Seriously I just wanted to pay on my credit card. Way too many instances this app isnt able to read my face; so frustrating since amazingly this is the same face I’ve had all my life and certainly the same face since Ive been using the app!! No, I have not gotten new glasses, plastic surgery, botox, face tattoos, contact lenses, new eye color, haircut or different hair color…good grief. Get up to date with technology AEFCU

3 years ago, Carolina413

Ramos

It’s slow to login, balance looks better but needs more improvement

3 years ago, Gypsy~Journey

Transfer $

This was my first time trying to do a transfer ~ it’s great I actually had no issues figuring it out. Thank You ✨

3 years ago, 53rolandg

Great bank great service and people

Very please wit my credit union for I’ve 30 years. Pleasant people great service.

3 years ago, Rumplestiltskindaman

Remote deposit has not been working.

The remote deposit app has not been working for the last 10 days or so. Today it worked, but reliability needs to be greatly improved.

2 years ago, Mbbroadnax

Poor since system update

In May credit Union made system changes. App has not worked well since. Keeps telling me I don’t have access. To look at account activities. Does not support biometrics for login. When will these bug issues get fixed?

3 years ago, gr8fulbex

Great app

This app is wonderful especially after their recent upgrade. Easier to use and very stable

7 months ago, tsull13

All these years you have a system that now works. awesome

Perfect

3 years ago, LBT

Great service!

I’ve been with American Eagle for 14 years. I’ve received nothing but excellent customer service and courtesy from the beginning!

3 years ago, Jrm_77$

Way better!!!!!!

Thanks for changing the app... It’s so much easier then the old interface.

Description

We go where you go 24/7 with Mobile Banking. Your accounts with American Eagle Financial Credit Union are always just a tap away! American Eagle FCU Mobile Banking is available to all AEFCU members who are registered online banking users. To access the app, log in using fingerprint identification or your online banking username and password. Fast, Secure and Free! Features: -Touch ID. Log in using your device’s fingerprint scanner. -Deposit checks. Depositing checks is as easy as taking a picture with your phone. -Transfer funds. Transfer money between your accounts at American Eagle or to other financial institutions. -Fast balances. See your account balances without logging in. You choose which accounts you can see. Get current balances and last 5 transactions. It’s fast and secure! -Pay bills. Pay your bills on the go, schedule payments or view processed payments with just a couple of taps. -Manage alerts. Set up, edit or delete reminders or alerts for low balance, clearing checks, secure messages and more. -Branch/ATM locator. Never have to wonder where the nearest ATM or branch is ever again. -Access account history. Find information on your accounts, including transaction details and running balances. -Secure messages. Send confidential account information from our mobile banking app without any worries. -Feedback. Let us know what you love about our app and more importantly, what you don’t. Visit www.americaneagle.org for further details. What’s New: New in this update is Touch ID. Members can now set log in using their device’s fingerprint scanner. Also new in this update is the Feedback feature. Give us your feedback from within the app with just a tap.