4.9 (3.2M)
190.6 MB
Age rating
Current version
American Express
Last update
2 months ago
Version OS
15.2 or later
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User Reviews for Amex

4.88 out of 5
3.2M Ratings
3 weeks ago, NicoleDave14
Reliable way to recover your lost or stolen funds!!!
I was impatient to carry out necessary research but I really wanted to jump on the crypto trading and investment buzz. Unfortunately for me, I invested 75,700 GBP worth of bitcoin with a fraudulent company. I was happy to watch my account grow to 214,575 GBP within a couple of weeks. But I didn't realize I was dealing with a scam company, until I tried to make an attempt to withdraw. I made a withdrawal request, and noticed my account was suddenly blocked for no apparent reason. I tried contacting customer support, but all to no avail. I needed my money back at all cost, because I could not afford to let it go. So I tried all possible means to make sure I recovered my scammed bitcoin. I did a lot of online search for help, and tried to see if there were other people who had any similar experience. I stumbled upon a cryptocurrency forum were a couple of people mentioned that they had been through the same process but were able to recover their lost cryptography funds with the help of RemotePundit So I file a report on RemotePundit @ Gmail and he was able to help me get back all my lost funds withing 2 weeks I feel indebted to him. Apart from trying to express my gratitude to them once again using this medium, I will recommend anybody who wants to recover scammed bitcoin, stolen cryptocurrency, funds lost to binary options forex, investment and any other form of online scam to reach out to RemotePundit @ gmail..
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2 years ago, Cendi1958
So happy I came back to Amex!
Recently I had a dispute with Capital One my main credit card company when I wanted to pay off my statement balance. I had called them and made payment of the amount they gave me but then received in the mail a bill for some ridiculously small amount that I thought surely was in error so I called but surprisingly they argued and said that I indeed owed the amount and that I must have misunderstood. I’m pretty sure I had not since it was I who called them with the intent of paying off the statement amount. So it was then that I decided if $0.72 was that important to them I was going to vote with my $ and discontinue Capital One. That day I paid them, canceled my account, and cut up my card. However that meant I then needed another primary credit card. I have been an Amex member for a long time but worried that the old style way Amex used to do thing’s might not be as flexible as I needed but decided to give it a go. I can’t tell you how happy I am that I made that decision! Amex has made some amazing changes the last few years and the app is just awesome. The plan- it feature for payment is simply brilliant! I just wanted to let you know that I am so happy I decided to go back to Amex and I’m confident I won’t have to worry about having to move to another credit company again !! Thank you so much!
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3 years ago, trifoldboard
For more than 20 years I have been a good customer - I have used my card almost exclusively and paid my bills. I’ve spent more thousands than I can imagine. Due to COVID I lost much of my salary as my husband was leaving me. I fell a month behind and made a temporary payment arrangement. Sold the house to pay bills because I’m the kind of person who does that. Paid off the loan and credit card a month ago but was still showing my account was still showing suspended. Called and they said I had to wait to the next billing cycle. Bogus. Next cycle comes and I am still suspended, yet I get charged $160 for the annual fee. I chatted and they tell me to call the line I already called and wasn’t helpful. I call and get told by the automation that I can charge, but I just tried and my card declined. Very much regret that I just paid that fee or I would be cancelling the card right now. I get it...I made a late payment, but now I’m back on my feet after a brief delay as o figured things out, my salary is fully restored and I’ve recovered from my financial difficulty and you’re losing a customer. I’ll keep the card open because I am buying a new house and done want to show a recently closed account but I will cancel next year and you will have lost a loyal customer.
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12 months ago, Alfreno16
Disappointing Customer Service
I was super excited to get an Amex card. Until I applied for one for me and my wife. After applying I was called by a gentleman asking for additional info for my wife. He then told me that we were BOTH approved and should get our cards in the mail shortly. Never got the cards so I called and was told that I was going to have to redo the entire process and also they had no record of me applying for an additional card for my wife. So after redoing the entire process and being told my new card would be in the mail soon it also never came. So I called a couple weeks later and finally got things sorted out with my card (not my wife’s that was a lost cause at this point) and it came in the mail about a week later. After everything it took about 3 months from being approved to getting my card. It just seems like they have a terrible process going on. Anytime I called for help it seemed like they told me what I wanted to hear but nothing was actually done. Now I have applied for another card for my wife 2 weeks ago and again have heard or seen nothing. Also called about my priority pass expiring and the gentleman told me he resolved it and I should be getting a confirmation email. That was 4 days ago and still haven’t gotten one. Being active duty military it’s nice that they over the platinum card for free but at this point I’d rather go back and pay another bank for a card with similar benefits.
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2 months ago, Heathater
Check with the hotel website before booking on this app
Not all the room options are available when booking your rooms on this app that may be available on the hotels website. Four points Sheridan in New Orleans is a perfect example of that; I booked a room that was available through the app with urgency, because there was only three left, and the other options were Queen beds and a smaller room with a king size bed. Come to find out, the other people joining us on this trip to New Orleans, booked on the hotels website a day prior and had far more room options. I did unfortunately book it on American Express app and could not upgrade my room. I was more than will to pay more plus difference thru the app to upgrade (I did paid more going thru the app btw). But if you wanted to upgrade, I would have to cancel the nonrefundable reservation and book it again through the concierge/calling in. A very nice customer service rep recommended that I could call in to the concierge service and they will be able to take care of it prior to booking. Well, that’s very nice and all but that makes the app obsolete, or a trap. The trip is a month+ away, and I called them less than 48hours from making my reservation and nothing could be done or I could wait until I show up and see if they’re willing to upgrade my room the day I arrive and if it’s available. A whole month to sit and wonder if a nicer room will be available.. I will not be booking hotel room through this app again.
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3 years ago, Not_Kidding
Great App, but don’t stop there.
A few things I could mention that could bring this app to 5 stars - I would integrate apples current FaceID update to allow for pin entry when it detects a mask. Currently, the app will simply say that “faceID is not detected” it’s something small that can make a huge difference because I’d rather not take off my mask in stores when I want to get into my app, and I’m sure I speak for many people when I say entering and remembering passwords are tedious. Additionally, I would update your app to allow for dispute submissions, status and resolution directly on the app instead of having to clog up your chat. It’s available on your website, just port it over to the app. Finally, I would put something to allow for better reward tracking and pending rewards on the app itself instead of having to go on your website. Additionally, I know this is probably more a hit on Delta and not American Express, but you do have a partnership with their Credit Cards so, have better communication with them and their/your cards. It gets annoying when I have to flip flop between apps and websites to see and track my rewards. Finally you could have a kind of Minimum balance calculator for the Pay it Plan it. Sometimes I’m scared to use Plan it because Im scared my next months minimum due will go from 35 to 350. ...which is fine, id just appreciate the heads up when/if it happens.
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3 years ago, JP Jordan
Application of Payments on Account
The AMEX app and the AMEX web site are easy to use, quick, easily accessible and promptly and accurately reflect all purchase activity. Very worthwhile. Which makes it particularly exasperating when payments are not applied to the account promptly. I make payments via automated debit to my bank account, either scheduled via AutoPay or on a one-off basis. The payments are invariably charged to my bank account well before they are credited to my AMEX account. At the end of the billing cycle, I sometimes (alternate months) like the account balance reported to the credit reporting agencies to be zero. When there have been charges to the account, and I pay on the last or second last day of the cycle, the payment does not get reflected sometimes for 2 days, which leaves an account balance over the end of the billing cycle. That really annoys me. And it is quite odd, since many times charges are applied to the account before I even get to the car after leaving the store. Maybe you can fix this - it’s ridiculous.
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4 years ago, PhilipNTx
Absolutely horrible app when it comes to rewards
So technology should make our lives easier, but American express has found a way to make it worse. I redeemed points for gift cards through the app, but trying to use them is just utterly ridiculous. First, you can’t even get to the cards without providing information that is on your AMEX card itself. So even though you have securely logged in to the app, you still have to do more. So if you’re not carrying your AMEX card with you, you can’t use the gift card. Navigating to the cards takes forever. I’m sure everyone is familiar with the phrase “it isn’t rocket science.” But apparently this is! Whether used or not the cards stay in my view, so I have no idea which ones I have used. And to determine the balance, American Express sends you to the vendor’s website, which is not at all helpful. That site asks you for the gift card number and PIN, so you have to go back to the American Express app, write these numbers down, then go back to the vendor site again. Now think of doing all of this while you’re standing at the checkout line at Home Depot with people waiting in line behind you for you to get this done! And forget trying to resolve this in the app through chat. Chat is just another word for we’re not going to listen to you but instead will send you links to FAQ sites. This has got to be one of the worst customer service experiences I’ve had with an app and the corresponding credit card company.
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2 years ago, Tamara Levit DDS
Do not take any offers from this card!
They are awful! Be careful giving them direct access to any of your bank account!!! I had business Amex Open from 2003 till recent. Trying to make my life as business owner easy, I’m setting up as many auto pay via my business bank account as I can. Back in March this year I set up auto pay with Amex in the amount of $4500 as BC immediate was charged over $9000. My attempts to correct their mistake consistently failed. I removed this auto pay and lowered my usage. In June I attempted lesser amount on auto pay, allowed them to charge $817 per month and made a first payment while on the phone with company rep. Payment was successful, amount was reflected on my auto pay agreement and I was expected repeated charge in the amount of $817 in July 16, as was agreed. But July 19 Amex attempted charge in the amount of $8190 for the first time, and repeated the same attempt on 21th and 27th despite me contacting Amex asking them to shop and correct their mistake and blocking their transactions on the bank’s side. Guess what, bank block them and assure me I’m safe after first attempt, but they manage to hack into my bank account and continue this financial harassment. I will get rid of them one way or another and would give them NEGATIVE STARS if possible. Stay away from this scammers
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6 months ago, bubbleboy12345
Terrible card company!
Amex used to be a name one could trust, but no more! I was 1,500 MQM’s away from reaching Gold Medallion status. I called and talked with a female agent about the Delta Reserve card as you were offering 10,000 MQM’s after I spent $5,000. I completed this BEFORE 2022 expired. On your website it says earnings each year are from January 1st to December 31st. Before I agreed to get the Reserve card, I told the agent the ONLY reason why I was willing to spend $550 on a membership was for the MAM’s BEFORE years end. She told me numerous times, “There will be NO issue” with that happening. I didn’t get my MQM’s applied until January 5th. I contacted a supervisor telling them of the issue. I told them to go back and listen to our recorded conversation and they’d hear what this agent promised me. They never did, so I gave you a time table to get this accomplished. I have been with you for FIFTEEN YEARS and spent tens of thousands of dollars. I told the supervisor if this situation wasn’t completed by the time my trip was planned, January 21st, I’d cancel my card and that I’d be spending ALL of my purchases with another card company, which I did. I transferred all of my auto pays too. I haven’t used your card since. Congratulations on the WORST customer service I’ve ever seen. So happy to not have to deal with Amex ever again. Goodbye!
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2 years ago, yteyil
Frauds on closed account.
There was a fraud on my account that I CLOSED in 2018. Someone charge $12 in march 2021. Since I did not get any notification, It was unpaid then it destroy my credit record. My FiCO score drop 100+ point. Amex claimed that issue is fixed. 2 of the credit agency is clear now but they did not update Experian. I call multiple times and did not get help properly. This should not happen at all with closed account. While I am trying to fix my credits. Another fraud happen again on same closed account. another small charge on July 2021. Please note Amex claimed that it is fixed account is closed. At this moment. my experian credit report is not fixed since amex did not report the previous fraud and I am still dealing with new fraud now. Amex reps are not helping. Phones are terminated for no reason. By the way I am Amex customer over 38 year and always good record. Never had late payment on anything. Amex is letting fraud on closed account and not fixing properly, destroying credit records are not acceptable.
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4 months ago, Tony 3315
Account changes without notice
Be careful with this card. You can work hard to maintain the card according to contract and Amex will lower your limit without warning of any kind. This will increase your “Credit Useage” from below what is considered good to close to 100% because they will lower your limit to just above what you owe on your account. This is done without ever being late a payment and with always paying more than a minimum payment, It can make your credit score drop as much as 20 points. I actually love the card but cannot trust that the card will be available for use at any time because you don’t know what they have done with your credit line unless you check it every single time which is not really very convenient. If your balance gets above 30% of usage of your credit line, every time you make a charge, you will get a warning that they may decline future charges. I don’t quite understand all this I have been an American Express customer since 1983.
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1 year ago, Monalisa P
Interest Rate Charges and statement view on Mobile App
I remember when I first started this credit card in 2021 I was paying for interests even though I was paying off the balance down to zero. I called in about this and I was told that the interest charge is to make sure that I am using the card. Months later interests rates charges stopped so I figured it is because I have been using it consistently. Recently March or April and also May I got charged for interest rates even when I am paying on time and the full balance. The mobile app and online access through a PC is not user friendly when it comes to showing the total balance owed within the 30 day period. There is No running total balance. Overall it’s hard to understand what is really owed so I just pay as soon as I can and before the due date. But still got charged the interest rates. So I am dissatisfied. I hesitate to use this card now since The interest rate charges are hard to predict and understand. I have other credit cards that early mileage points as well. So I am more inclined to use those since they don’t charge me an Interest rate because their statements online so super easy to understand.
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4 months ago, snd0r
Great app with some handicaps
I left one of the big banks for Amex personal checking and savings. It has been great so far for the most part. Features like transfers between accounts, check deposits, and check writing some of which I use often, are well implemented. Now the not so great… There’s a great delay (sometimes days) in electronic payments and deposits. For example, my direct deposit would usually show up the day before as pending at my previous bank. At Amex, it doesn’t show up at all until the end of the day Friday and sometimes until Monday after 9 am. Payments drafted from the account don’t show up until days later way after the vendor has confirmed receipt of payment. The whole point of electronic payments and deposits is they’re supposed to be faster than paper transactions and should post instantaneously or, at the very least, show as pending before they clear completely. This is how it is everywhere else. I seriously hope Amex addressees this. Other important features that are lacking and hope are implemented asap: - Overdraft protection or… - Automated deposits into checking from savings or an external account if the available balance is below a certain amount, which brings me to the next point… - Integration, Integration, Integration… did I say Integration? - IFTTT (or similar) integration - Plaid (or similar) integration - Zelle (or similar) integration Amex? Are you listening?
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5 months ago, Roger@9575
Why are they doing this to me? seems backwards
I have been working very very hard to pay my card off and I finally get it paid down to the tune of $5,000 dollars available credit and my credit score was actually going up. Then amex decided to lower my limit $4,000. My credit score goes way down because of it! So I made a another $1,000 payment. It’s almost as if they don’t want me to pay it off. Where is the incentive to pay off my card if they are going to lower my limit which kills my credit score? Y As I pay my cc off its supposed to improve my credit score and put me in better standing with the cc company not destroy my credit and put me in financial ruin. Please stop lowering my credit limit! My credit score should go up, not down when I pay it off. I could understand if I was only making the minimum payment every month, But i have been making double sometimes quadruple payments. Sometimes I would make a 100 to 300 dollar payment, buts that’s been on months when I made double or tripple payments. Please stop doing this!!!! It’s killing me!
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2 years ago, to Zander
SINCE 1990, I have always been the biggest AMX fan and championed AMX to others—because you always had my back, talked in nuance to solve my issues (and usually had the authority to make decisions) and always fun to deal with. Gradually, that has changed as customer service continues to go south. But it was the last customer service agent who took my call—that took AMX to a new low. The problem wasn’t even the problem. He was the problem. He was the farthest away from your classic AMX professional—that I thought it might be a training tool—what not to do. So rude, disrespectful, basically calling me a liar when facts of my problem were not believed and then shamed me for falling short as a customer when he couldn’t otherwise explain or defend how his talking points related to my case. BUT AT ANY RATE—if AMX (or any vendor) can explain to me or even inform me of “bad news”—I can accept anything professionally (and kindly) communicated to me. THIS WAS NOT THAT. I TRIED TO CONVEY MY EXPERIENCE to “complaint dept(?)”—I was just too upset. But if he worked for me, I would have fired him on the spot—he crossed a line—one that has taken yrs to build. I don’t know how to ID him—except you can probably access the notes on my account?? The subject of my call was POT.
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2 years ago, dsprague1679
Most terrible customer service department I have ever dealt with
Historically Amex had provided decent customer service. Occasional issues that were eventually resolved albeit after having to spend a bit of time on the phone. Today I had a simple issue that needed help resolving. I had to call four times and speak with six different representatives. I also used the chat feature and also spoke to six or so representatives. All in all, I was instructed to walk or drive from place to place to try and use the card, spent over two and a half hours on the phone and over three hours in total and still never got a resolution. The representatives were often rude and I was even hung up on by a supervisor when he said he would hold. When I asked what could be done to make up for my time wasted, I was given a flat “nothing.” For anybody considering which credit card company to use, I would not consider this one. Worst customer service I have ever received from any company and I have two cards including a gold card and probably spend somewhere around $50k a year and was treated like they could completely care less about me, my business, or their complete inability to provide even adequate customer service.
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3 years ago, KNG15$
Imagine your account being paid off; and to get a random email stating they have received your info at a location you’re not at; but still has given you the charge. You call to only find out there’s been a fraudulent charge added to your account. Once you report it and discover the location and know for fact they couldn’t have checked you in because you’re home. And have been home for over four months. Makes you suspicious about how people can charge a card with no valid id. And now you have to wait until the investigation is completed before they will remove it. Is not a great feeling. It actually makes me a bit nervous due to the fact I am closing on my home and when I mention this to the credit department they state oh they can’t do anything about it. Well now this reflects my credit report and everything I work so hard for. Not making me happy one bit. I don’t know if I will ever travel and use this card again. Knowing that locations can take your info and their computers can just charge people at random for a stay they were not at. As well as the fact that they leave it on your account and knowing you’re not present don’t remove it.
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5 months ago, patrick wumbo star
A complete lack of humanity!!!!!
I’ve been a cardholder for more than ten years and have never had a late or missed payment and have shelled out a decent lump of my earnings to them in the form of interest and have remained loyal. Up until today, it has been my default credit card for all of my purchases. Typically, I pay my credit card bill in full every month, but with the economy as it’s been in the past couple of years, I’ve been carrying a balance since 2020 upwards of $2500. I am finally getting back on track financially and was able to pay my balance down to zero. How does American Express reward a client who pays their bills on time and is trying to be responsible with their credit? In my case, it was by reducing my credit limit by more than 75% so that the boost in my credit score that I achieved by paying off my card was met with a drop in my score as my available credit was reduced. Thanks American Express!!! I would close the card, but I would only be causing myself further damage. So, for now, my balance is back to zero, my new default payment method is Capital One because they actually reward their customers for good behavior! My American Express card is in the garbage where it belongs.
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9 months ago, Jenfont65!!
Mrs Jennifer Fontenot
I was an Executive Banker for 30 years. I was used to people dealing with people. Today’s banking system everything is electronic. Too bad if you are aging and can’t remember your passwords of the hundred or so accounts you have set up and are required to make just to get information, a hobby, a game, your medical records. Everything is available but you never have anyone to help you through the process. Except AMERICAN EXPRESS. I KNOW I CAN CALL AND TALK TO MY REP WHO IS WONDERFULLY HELPFUL IF I can’t remember something, or I want to make a payment, but can’t remember my bank routing number. I cut up most of my plasric, because we don’t need them like when we were raising our family. I just didn’t know grandchildren were more expensive than my children. Especially when they want to pursue a PhD. But all I need is my AEX PLATINUM.. And it’s a keeper. The only problem is you can’t cut them when you get a new card. I don’t know what to do with my old card. Lol
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6 months ago, mallysander
Great for credit card, managing multiple bank accounts could stand improvements
Generally, this is a great app for managing your Amex credit card. I recently opened American Express rewards checking and high yield savings accounts. I like how the bank accounts can be managed from the same mobile app as my AMEX credit card, though transferring funds between those accounts can be idiosyncratic, having to “withdraw” money from the checking account to make a deposit into savings. Why not just a transfer button and then select the source and recipient accounts? My biggest gripe is that mobile app still defaults to taking me straight to my credit card account summary. Most of the time I amusing the app, I’m wanting to check my bank account balances first, so having to back out to the account/card selection screen is pretty annoying. I would prefer the app open to the account selection screen where I can choose which account to access instead of the app deciding for me. If AMEX could implement these changes, I’d give the app five stars.
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2 years ago, Horace&
American Express doing things right the 1st time
I have been an American Express (AMX) card holder for a long time. I used to use a VISA card as my primary card for everything and AMX was just a back up. As I started to read the literature from AMX a little closer I discovered benefits that my VISA card didn’t offer. When I called my bank and spoke with my personal banker about the differences I was provided generic answers not comparative benefits. A long time ago very few establishments would accept AMX now no matter where I go AMX is accepted almost everywhere VISA is accepted, but the difference in my wallet is the additional protections that AMX provides just because I am an AMX member. I have seen a commercial that ask the question “What’s in your wallet?” The question that AMX answers for me is “Do I have the piece of mind knowing that my purchases are protected by the card of my choice.” Thanks AMX for giving me that piece of mind with every purchase I make!
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4 years ago, skynaomismom
Worst Credit Card Company / App lockouts constant
I have 2 platinum cards through American Express. Out of the 12 credit cards I own, I hate using them the most. American Express constantly locks me out of my account so I can’t make a payment and have to call and be on the phone for nearly an hour during my lunch break to get my account unlocked again. Then, even though I’ve jumped through hoops to make every payment on time and have one card paid off, they send me an email that they’ve lowered the credit limit on my other card by almost half! I put a larger business purchase on that card during Black Friday and got my credit limit lowered the following day, affecting my credit score by 19 points. Afterwards they had the audacity to send another email saying I am getting close to my credit limit now and need to make a payment to lower my balance. Worst creditors I have ever dealt with. With one annual fee of over $500 and another at $195, I cannot wait to pay off the second card and cancel both of them so that I never have to deal with American Express again.
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7 months ago, helena2wsx98
Face ID doesn’t work
Was a great app until the last few months. Login with Face ID has stopped working and it makes me enter my password whenever I want to log in. If you enter the wrong password just 3 times in a row, it locks you out of your account completely and you have no choice but to reset your password. If I’m in a hurry and misspell my password a few times (which I’ve done many times), I get locked out and have to take time to completely reset my password. I’ve had to reset this password so many times that I can never even remember it now, so I get locked out just trying to even remember what my password was. It feels like I’m getting locked out of my own account every single time I try to login. What’s the point of having a Face ID button if you’re just going to make people login with a password anyway? I have big fingers and often misspell things on my phone, so I often have to reenter passwords multiple times . I’m tired of getting locked out of my account and having to reset my password literally every single time I want to log into my account.
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4 years ago, GrandmaKassie
Overall a good helpful app
The AMEX app is one I use regularly. I like the one-stop “shopping” in that I can check my current balance, confirm valid purchased, etc. However, I find it difficult to transition from the “admin” portion of my AMEX, to the various Travel and/or Entertainment options. I’m sure some of it is my fault, however others may also experience the clumsiness of navigation from one topic to another It’s also a bit frustrating that, after making an airline reservation, I need to then contact the airline itself to make a seat selection . Since the AMEX reservation does not recognize my airline status, which would normally place me in the premium seating, to then make a separate phone call, with always the “please hold, your call is important to us”, time spent, making a reservation on AMEX would be much easier and streamlined if the total reservation could be done with a “single click”. Please AMEX, fix that and I’ll give you 5 Stars😊
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3 years ago, What an ordeal
If you have multiple cards, each card shows “Total Balance” outstanding. But one card - AMEX BLUE - shows “Last Balance” ... even after payment is applied. Could not find last payment on the mobile app ... so, I had to call to verify payment was received, applied and no balance existed, which was true. So, if balances shown are not consistent (showing either total balance or last balance) one could make a double payment or conclude the payment wasn’t received. NO other credit card apps / sites represent their cardholder balances in this manner. So .... can anyone please tell me where you can view your outstanding balance ???? All I see is the amount of the last payment. If you click on last statement, I see charges and payment .... no beginning balance or ending balance. I am paying off the balance and canceling all AMEX cards.
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5 months ago, -AJL1-
Amex was great, but not any more
I run a company that has 120 employees, and we run about 130 cards through Amex, with annual transactions totaling over $1 million. The app was great and had many business features, which is why we partnered with Amex. Shortly after we started with them, Amex culled the app’s capabilities, including making it impossible to TAG receipts with expense categories. This feature was always available and was extremely important, but on the latest app revision, it is not available. That means that only half the work can be done through the app, and the other half has to be done through the full website, via computer. This causes double work. We have complained and asked for help. Amex is clueless and has not restored this important feature. Another big problem is how Amex does not watch out for their customers like they once did. Our company was scammed by a counterfeiter of Montblanc pens on ebay. We were taken for over $12,000 and had all the evidence to prove it conclusively, without any doubt. Amex would not help us. Their service has slipped and their app is just OK. Find a better company to do business with.
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5 months ago, J SWAFFAR
Some piece of work you are
After making payments on time for God knows how long, I’m a day late for payment cause I’m in and out of the hospital with my Father. The rep actually calls me after I got home from the hospital and asks if there was a reason I missed and I explained yes and then paid it on the spot right there. He transfers me to a customer service rep to see if they can wave the fee and she disconnects me and doesn’t call me back. Either way, I can’t wait for the day that I somehow pay these cards off. You make so much money off me monthly - sad part is it’s legal. And if that isn’t enough you can’t even exercise any Common decency. Maybe your winning now, but I will do all I can to deter people from signing up with you. Your rates are outrageous and you care nothing to excuse any compassion for the people you make so much money from. So go ahead and fine me your little late fee for being a day late one time after a decade. I will be done with you one day. So make your money while you can. Leeches. You can kick me while I’m down but you will lose a lot of people because of this in the end. So keep doin what you’re doin.
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1 year ago, Viorro
Payment schedule burried in the UI
In comparison with competing card applications American Express is lagging behind. One of the most irritating features is making it so hard to find the future payments schedule; first, no way to find it unless one knows it’s tucked at the bottom of the part of a secondary page that is usually not visible on a phone screen - one can see it only when navigating to statements and then scrolling all the way to the bottom of the page . And then, even there, one cannot find a clear and consistent way to know for certain that a payment has been scheduled and what the amount is. A user could easily miss the fact that a payment has already been scheduled and schedule another one in the same amount for the same statement; yet there will be no warning of a potential duplication, which may expose the user’s originating bank account to overdraft fees. I’ve reported this to American Express numerous times over tha last two years; I even begged them to pass the message on to their mobile app product management ; however, no results, and no feedback.
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2 years ago, Teedee238
Aweful Customer SUPPORT
I have been impacted by the recasting hurricane Ida. I had to leave my home for my safety. I did t grab much. I my what could fit in a small car along with my pets and significant other. I don’t use my credit cards for anything except emergency use. I consider this an emergency. I have a small limit in this Business American Express that I’ve had for several years. Pay on time faithfully every month. As soon as I got to my destination on my evacuation route I reached out to American Express. I requested an increase on my limit because I had no money to pay for my hotel for a week with no where to live!! They denied me!! Because of a bankruptcy on my report from 10 years ago!!! Ok well I was good enough to be allowed to get the card with that same bankruptcy!! But now after I pay on time for 3 years and been a loyal customer while you are killing me interest charges and making your money triple fold you deny me In my time of most need!!!!!! As soon as I get back to my life and devastated city I will cancel my Amex!!!!!! They have lost my business for life over a couple thousand dollars. Very very sad!!!!
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4 years ago, BigS_rulz
Is this 1996? Mobile native for rewards?
2 days ago I decided to get a new Amex Platinum credit card (yes, the expensive one with the $550 annual fee). I have Chase Private Client but decided to see what all the travel hype was about. I want a premium experience and fancy lounge access. This card seemed to have the best benefits on the market. However, they forgot to tell me it also has the WORST app experience in the business. I have spent 2 days trying to enroll in the benefits digitally and the link has been broken both days. Within the app it takes you into a browser experience to sign up (yes, seriously, Amex hasn’t invested in a native experience and we’re in 2019!). After calls to the call center, safari browser app struggles and native client app reloads I finally seemed to enroll in half the benefits. I’m trying to stay strong through this extremely painful experience. May lord give me the strength to endure this torture.
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2 years ago, Swetangel03831
Worst card ever!!!
I don’t suggest this card to anyone. I had identity fraud and something hit my credit that wasn’t mine. It took a total of 4 days to get this item off my credit as it was negative. In those 4 days, American Express decreased my limits over half. Which in return when it reports will make my credit take a dive. I called them and I couldn’t even understand it a word the women said and she didn’t understand me as she wasn’t English spoken. She was from some foreign country. I couldn’t get a representative who could speak English so it was no help. I told her I wanted to close my accounts immediately and she started talking about something off the wall, I asked her if she understood English and of course didn’t get a straight forward answer, so apparently she did not. I will dispute the entire accounts with the fair credit and my states attorney general office. The offers they want you to add on to your card are for stores that nobody used or shops at. I didn’t find one offer that I would ever use or anyone that I know would use for that matter. Stay clear of this card and company.
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2 years ago, Chipchop1
On the money!
My online experience with Amex online goes back almost 10 years. When dealing with their customer service I’ve always been treated with the utmost respect and consideration in addressing what little hic-up has hit my account. Likewise, my online experience has, as my heading states, on the money. Accurate to a fault, and I can do just about anything pertaining to account ‘management or maintenance’ quick and easy! Not mentioning any particular card brand, by name, but the two other card companies could learn a thing or two from Amex regarding online banking. A # 1 in my book. Though I am usually not one to make recommendations to friends and family, ‘cause usually that’s asking for a headache, but if asked, I wouldn’t hesitate for a second to sing the Amex praises! They know what customer service is all about! Good job, all you Amex guys and gals!
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3 years ago, kc kenny $
Don’t use AMEX!
I used to love Amex, until I ran into some financial trouble. By the way I NEVER WENT PAST DUE. Not once in 3 years. I made ALL my payments on time. I asked for hardship program help, they helped and reviewed my account to a simpler temporary lower payment. They told me my account would not go past due, because I had always paid on time and I started the program 2 days after I made my normal minimum payment. After 30 days they reported my account as past due on time credit, I called to complain. They admitted it was their fault and would fix the problem. Now it’s been 60 days, guess what now they reported that I’m 60 days past due. I’m furious. This dropped my score down 100 points. I made my payments on time, to the terms they agreed to. I’ll admit, it’s my fault I’m in debt, but this is not my fault. American Express destroyed my credit, Not me.
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12 months ago, KristinaMariah
Why I love American Express
American Express has been very good to me. not only have they been incredibly helpful when I had a stolen card and dealt with an eBay debacle they also made my trip abroad much more pleasant. A few years ago I was traveling through Eastern Europe when I started to feel ill. A friend of mine told me I could contact American Express and they would help me find a doctor. Not only did they find a clinic that would see me that day, they also made the appointment for me and put me in touch with transportation to get to the clinic. They contacted me by email for the next three days to make sure I was doing alright. Because I was going to several different countries they let me know that they would help me out no matter where I was. I’ve never had a credit card company be so caring and I will be forever grateful.♥️♥️♥️
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5 years ago, Visitor from Lansdale
Rewards redemption is laborious
I am a customer of Amex since 2005 (could be a year earlier or later). Those days, Amex was the cool card that broke boundaries when compared to the cards of its time. Very attractive then. Today, especially after the Costco fallout (which I assumed was a match made in heaven), I never left either Costco or Amex as a faithful customer. Costco more or less has retained its charming business practices to keep us motivated. Amex on the other hand has been slipping really bad. The worst experience I face now is redemption of the reward dollars to my credit card account. Multiple days chatting with their online staff who takes as much as 5 minutes to reply back to you (try keeping yourself motivated to chat and hold your phone from locking your Amex app out), I am still not able to get the money transferred within their system from the rewards bucket to the credit card bucket. With banks like CitiBank and CaptialOne with their one press transfer and customer services, what happened to Amex?
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5 years ago, pizzadogs
Customer Review
Hi there, The mobile app and the online account website are terrible. When a payment is made to clear balances, they still appear with an option to pay it or plan it. The hidden fees with plan it are unclear. Plus, you have the option to change rates at your discretion and a user has to call if a merchant credits a plan it balance to have that credit apply to that plan. That is not convenient. And quite frankly makes absolutely no sense but to trick the customer in my opinion. Running balances are not shown and it’s unclear which purchases payments are made to which is not best practices. I received a merchant credit and it’s unclear why it states it was from a retailer. Plus the credit was not even added to the balance. This is confusing and unclear. When will that credit be posted. 6-8 weeks? That seems like quite an extended period. The cash back feature is also unclear. Better documentation needs to be available in the app and on the website. You need to be able to change your password in the app, not just using the forgot password. Just a way to change it when you know your password. I received communication that you were changing plan it rates a mere month after I obtained this account. So far, I’m not pleased with this card and I’m not sure if I will continue to utilize it in the future. Hope this helps, -Corie
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6 months ago, Mycareer003
Amazing company with amazing customer service
I wanted to take the opportunity to express my deepest appreciation for American Express and their commitment to Customer Service. In this day and age, when many companies have customer service representatives that are inpatient, frustrated in their employment, disrespectful, and just downright ignorant at times, it is a pleasure to be able to always, 24 hours a day, contact American Express Customer Service and receive exceptional customer service anytime during the night and or day. I have contacted them on multiple occasions from small things, to things that seem to be complex, and each and every time they have handled any issues with a superior level of care, concern, patience, and professionalism that to date for me, has not been matched. I TRULY DON’T LEAVE HOME WITHOUT IT!!!
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2 months ago, joe six pack
Fantastic Customer Care and Travel Experience
I’ve had nothing but the best experience with Amex. From getting replacement cards to dealing with fraudulent charges, their customer care team is top notch. The experience that stands out, and is why I will be a forever customer, is when we had to use a flight credit from a canceled flight. We were told on the phone by one of their travel representatives that so long as we booked within a year of use, it did not matter when the flight was. This turned out not to be the case. The mistake on the part of the agent was unfortunate, but upon verifying, Amex quickly corrected the mistake and worked with the airline to extend the travel credit. From last minute reservations to exclusive dining experiences, the travel concierge alone is well worth the yearly fee.
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2 years ago, KC10Buckeye
Meh — App could be so much better
I love my AMEX card and all the benefits and things I can do with it…but the app could be so much better. Hotel search function is very slow and clunky. I travel a lot, and sometimes my layovers are short and I stay at the airport. For example, at LAX airport the app zooms out too far and does not include ANY hotels near the airport. I know the app is showing me preferred hotels first…but it should show me at least ONE hotel AT the airport. It’s just not helpful, and feels like “you” — conversationally speaking — ignored my search request. Another area that could be better is the “Pay It/Plan it” feature in the account balances section. I LOVE this feature, and use it all the time. However, I wish I always had the option to Pay It, or at least set the limit for the Pay It feature. With inflation of restaurant prices, you can’t get out the door these days without busting the pay-it limit. Finally, the “Offers” tab needs a way to filter them to refine what offers I want to see. There are just too many, and you just have to scroll and scroll and scroll. Not very efficient. The good parts though are great! I always use the “Find an Airport Lounge” feature to explore my options and find the best one. I love the security features as well. Basically, just wish the app was as great as the card…I love my AMEX card :-)
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4 years ago, iyurco
Misleading and screwed me over!!
I am a recent customer of this so called “professional” company. I signed up for their “bonus offer” of 75,000 miles if I spend $3000 in the first 3 months. In the first month I spent over $4000. I message them to make sure I qualified and they tell me yes and that I should receive the points soon. 3 months go by and no points. I contacted them to see what’s taking so long, they tell me I haven’t qualified and that the threshold has passed. What?!?!?! Then they tell me they will open an investigation and it will take 6-8 weeks. I’m flying to my honeymoon in 6 weeks and needed to book my flight with my bonus miles and now I’m screwed. Definitely don’t sign up for their offers unless you have over 6 months to deal with their bull!!! Will be cancelling my card for sure!! Can’t believe I paid a $200 annual fee for this crap!!
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3 years ago, ChristopherTony
Scrolling glitch yet to be corrected
For many months now there has been a scrolling glitch with the app that I tried reporting using the contact protocols in the app but after more than a couple of updates the problem still exists. For users with more than one Amex card on their account the home screen lists all of the cards vertically and the user can scroll up or down thru the list to select which card details to access. On an iPhone 11 Pro Max five cards fit on the screen. The problem occurs when there are six cards or more in an account. The screen does not scroll past the fifth card. It gets glitchy or twitchy, I don’t know the technical term, but it won’t actually advance, it flickers and resets so that the sixth card never advances onto the screen to be selected. As I mentioned previously this issue has been going on for some time now and so I am writing this here in the hopes that someone will read this and pass it along. Thanks.
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4 years ago, disappointed Customer x105
How they’ve handled this pandemic is a complete disappointment and shows how much the company does not know how to adapt in the face of any difficulties. We’ve tried for over 9 days now to get through to anyone to cancel flights and get our money back. We sit on hold for over 2 hours every day and then the call just gets dropped. We try messaging them online and they say they can’t help and the only people that can help are by calling the one number. The one number THAT DOESNT WORK. Other large business’ allow you to do everything online easily. Other airlines sent out messages saying they will automatically refund if people don’t show up but since we purchased our flights through American Express travel we don’t have that luxury. We trusted this business and thought that they would be the most relatable business through all of this but they have been the absolute worst. I have never in my life written a review but thought it was needed because this company should be embarrassed. Who ever is in charge of the response to this crisis on your team should be fired.
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4 years ago, JefrVS
Decent app, terrible chat
I use this app to view my bills, charges, and deals. The most frustrating part about the app is the Concierge Chat for platinum and centurion members. The chat consistently drops connection and I then need to wait again to connect to someone who can help me. I get notifications from the app and when I click to chat, it takes me to the main screen and shows a chat bar at the bottom so I cannot access the chat option. How can I respond when I can’t see the message? I have better luck closing the app and reopening it, then navigating to the chat section. Otherwise I cannot get to it from the notification or it disconnects and my messages do not send. The chat is also a second thought- it’s hidden in a “Contact Us” menu in settings. I’ve been a member since 2005 and an authorized user long before that- I love the service but this is extremely frustrating when I’m trying to handle something while I am unavailable to speak.
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6 months ago, Aprilgirl109
Amex App
First I want to say all the customer support and benefits of the card have been amazing! My only qualm is the app itself. For some reason, there is no way to access all account information as a manager in the app. Meaning, if you are an additional card member (not the person who applied for the card) with manager access, you can only see the purchases made on the card you use not both cards under the account. This means the only way to pay the full balance of the card, as the additional card holder, is to access the online account through a web browser. This seems like an extreme flaw to this design and is quite inconvenient for our family’s finances as we only pay our credit cards by app, as I’m sure most do these days. The app layout and use seems relatively simple so far but this is a huge flaw. I hope to see some updates soon to this design feature.
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4 years ago, why oh why cant I
My two cents
The app seems to work as it should I like the fact that you can add your bank account and just pay your bill electronically I’m happy with the card and the app so I gave it four stars I would’ve given it five stars the only reason why I held back the last star is I wish the developers of this app would allow me to make a payment as long as I have a balance even though there might not be a payment required at that time and so with that being said you have to wait to make a payment even if you owed the money what I don’t like about that is I have to watch the app to find out when is the earliest time I can make a payment to where I wish I could make a payment of at least the amount of the balance even if it hasn’t posted yet But aside from that one thing I’m very satisfied with this app
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5 months ago, Member since 1986
Customer since 1986 and well pleased!
For 37 years now I have used this card with no issues. I feel very good about their security measures. On 2 or more occasions they have called me to verify a charge that appeared in another state and I was surprised at the speed they check suspicious activity. I use this card for all on line purchases. If the seller doesn’t accept AMEX I pay with PayPal that is linked to AMEX or I buy from someone else. I feel very safe using this card. They were also the 1st credit card company to grant me credit. I will carry the card to the death. Another big plus is where you can add your kids at 16 years old and they in turn have a credit file. This helped both my kids when they got out of college and we never had to co-sign for them.l
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10 months ago, hodorimybaby
Credit limit
I thought American Express would be the best card for international traveling but it turned out to be the worst and horrible card to use due to cutting off my limit in the middle of my traveling overseas, I never missed my payments with good credit score. When I tried to use the card, it didn’t go through even though I had plenty of limit left. And then I got an email at the same time that saying my credit limit has been reduced after a review. What??? Without any notification prior to my trip?? I never missed my payments not even once. I called the representative and she gave me a reason why my credit limit was reduced with unreasonable reasons. I have never faced such a unpleasant experience with any other credit cards. I will make sure to let all my family and friends know about this and let them avoid to use American Express. I’m paying off the balance as soon as possible and cutting off the card. There are so many good credit cards out there treat you perfectly reasonable.
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2 years ago, Mag1558
I have been an Amex customer for 21 years. I had some not too good of experiences in the past with them. Then at a trip, a representative offered that I sign up for their Bonvoy card with the promise of bonus points. I did that, then after seeing the charges I called and said where’s my points. They said you are not getting any. I got upset and so they opened up a ticket as to their recommendation. Every week I would call and they say call back next week. This dragged on till finally today a representative said the ticket is closed a d you will not be getting points. I said then refund me my application fee and this is where he transferred me to a supervisor. She told me no refund because it passed 30 days. I replied that if Amex did not drag their feet to reply, I would have been able to get my refund. She then said she has to open a new ticket and I HAVE to call from 7-10 business days to know the results. No email will be sent and no phone call either. This is a warning for anyone getting a card. BEWARE!!
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10 months ago, Sdghhuhbhjn
Great app, terrible offer experience
Overall, the Amex app is great for all essential things. It is visually appealing, easy to navigate, and easy to perform any actions. However, the offers page, which is one of the four featured pages in the app, is underwhelming. I love Amex offers and use them often. But it is tedious to browse through the offers to find the relevant offers because there is no search option on the page. Also, quite frequently I find myself frustrated when I discover an offer a day or two after I already made a transaction where that offer could have benefited me- I’d think that Amex could automatically activate available offers when I make a transaction at the relevant merchant, but instead they expect me to look for offers in the app before every transaction, which is impractical. If they could fix this, I’d use offers and my Amex cards much more often.
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