Overall, I do not like the new mobile banking app and will attempt to explain the confusion I have trying to navigate the program. I do muddle my way through and make the most of the program, but it is never easy or without some sort of complication. First, I find the font and format difficult to read and navigate. Thankfully, being able to enlarge the screen helps. Also, the slim blocks of color along the side do little to guide me to a category, but take more space from the field of vision. Second, The menu is ok and fairly straight forward, but trying to access or even find my recurring payments is extremely confusing especially through the transfer funds link. I have set up duplicate recurring payments more than once and had to struggle to find the way to cancel the duplicate without cancelling the initial payment. I have had some difficulty with recurring payments in bill pay too and e-bills are a continuous nightmare. I have constant messages telling me to update or contact payee at their website or it is continuously “in progress”, but never fixed or working properly. Using e-bills is not a viable choice for me. I don’t know what the benefit is or why it is offered. I hope this review explains some of my difficulties and can help you understand my frustrations.
Tellers need to be more mindful when pulling up “family” accounts. In a 5 month period, when I have deposited or withdrew money from my account, they mistakenly added or took the money from my husbands account. Please tell me how this could happen when our account numbers are different? I refuse to argue with the tellers which I almost did one time because I told her she needed to look closer and find MY account number. She insisted that she did the proper research and yet still took the W/D from my husbands account. Short of the computers being down, I can’t accept any excuse. Other than that, I’m happy with the credit union for now.
The app is generally good, functional and dependable except for the glaring failure of the worthless check deposit function. You can attempt to deposit a check, and the app will tell you that it deposited the check successfully. You go on about your business, writing checks as though you have the deposit in there, only to find out it really did not deposit successfully. I have often tried to deposit checks when the app would refuse to deposit the check up to a dozen times, giving a variety of up to four different reasons/excuses; then in a mad fit I try one more time and it deposits successfully whereas nothing had changed— same check, same lighting, etc. this is particularly frustrating when I’ve had multiple checks to deposit. The online deposit function is important since no branches have been opened up near me
It's great having mobile access to my AFCU account. Love the convenience. However, we need a few updates for even more convenience. i.e. I see where Bank of America offers mobile check deposit. Simply take a picture of the front & back of the check, then click which account you want it deposited into...very convenient! Please consider this update to you app! Thank you!! **UPDATE** Mobile check deposit request has been implemented and works well! Thank you for adding this functionality.
I was a victim of identity theft 2 years ago which resulted both my checking and savings accounts being drained completely. They investigated immediately and had all my money back in my account within 48 hours—no police report, no hassle, nothing. They’ve been consistently professional and courteous every time I’ve had an issue with fraudulent charges, unanticipated overdrafts, etc.. Been with them for 5 years and look forward to the next 5. Hands down BEST IN THE BUSINESS!!!
I changed to the large font option. I still cannot read the transaction description, the balance, etc. I can’t distinguish a credit from a debit the colors are so faint. Who thought this was a good idea? A 20-year-old with sharp eyes. That’s not who all of your customers are. I’m 48 years old, i’ve never had to wear glasses to use this app or anything else. I like to use technology and I want to be able to continue to use this app just as I always have and as of now it’s useless to me.
I haven’t had any problems with this new app. I had log in trouble with the old app but this one is easy to use, gives me the simple information I need, allows me to manage all my credit union accounts and I can use fingerprint id to log in, eliminating the problem with logging in. Good app. My only issue is how much the app is down completely, if that isn’t a problem with my phone specifically. Still a good app, better than the old one.
The UI is much cleaner now, love it. After going through some minor (not Olympic-size) hoops and updating to the new security measures, it's now a breeze. After the initial login, you can select to to login using your fingerprint. LOVE IT!!! That's even less work than a PIN. Update: Still love the app! So glad they also have Face Recognition. I’ve been a member since I enlisted and their service and app is a reason I have remained a customer—over 35 years later!
Need to be able to deposit more than $500 weekly payroll check. If you are a customer is in good standing you should have no problem depositing at weekly payroll check. This check shouldn’t be held for two days. So when I deposit my $930 payroll check they hold 430 until Monday or Tuesday. Prior to the upgrade I could deposit without any problem. Now I have to go to the bank so my funds are not held over the weekend. It has made me think about changing banks . Because it is not convenient to drive to local branch to make a single deposit.
I always use mobile banking for almost all my banking needs. This app does MOST everything I need it it. I wish I could move accounts around the way I want them from my phone. be able to put accounts in the order you want and then LOCK them that way. I keep wanting to scroll up and then it moves that account up. Also, I still haven’t found out how to pay ALL my bills at once. I have to pay one and the go
The displays are difficult to read because the font is light. I suggest that the font is bold or darker which would make it easier to read and more inviting to use for people who may a less than perfect vision. Other than that, I’m satisfied with the app. Thank you for the opportunity to offer feedback. Beata Lovelace
I really like the mobile app. It’s clean and offers everything I need. My only complaint is the new card control feature. I love that it’s not built into the main app and no longer a standalone app. However, when toggling my card on and off, the toggle doesn’t update which makes it hard to tell the state of my card. If I toggle the card off, it still shows it as being on until I reload the app, and vice versa.
The new version of the app should allow us to manage our accounts in the order we want. I have personal accounts, joint accounts and business accounts. I should be able to list the accounts in the order I want like the old app. I use to be able to move an account to the top or bottom of the list. Now I don’t have the option. Now the accounts are listed all out of order.
It’s 2019 and the local credit union can’t figure out how to make it easy to make payments. You have to transfer funds and they can’t exceed a certain amount. If you want to make large payments, you have to create another log in for another website and do it there. However, there is a limit on how large of a payment you do there too. I’ve never had so much trouble trying to pay off a car loan in my life. I will never do business with them again. I tried to go to actual credit union and they don’t do payments there. It’s either go to two different sites or trust the mail service with your money. It’s awful.
Lord help you if you’ve forgotten your password and get locked out of the app on the weekend/after hours. AFCU has a broken policy/procedure for overdraft protection, they use up all your “allowed” transfers for transferring money from your savings to checking, for each individual transaction, charging you fees each time. Then the app will send you a notice, after the transfers are used up, so you can’t fix anything online. They also lock you out of the atm, even to transfer money to checking...lord I can’t wait to have enough time to switch banks.
The bill payment function in the app broke recently and I get the following error message: “Your session has expired. Return to internet banking and relaunch bill pay.” When I brought this to the attention of the bank, this was their response: “Unfortunately, our Bill Pay is not compatible with Safari versions 13.0.4 or higher and this is why you will get an error. You will want to use a lower version of Safari or another browser such as Google Chrome or Firefox.” So it sounds like the bank has decided they can’t keep their banking app up to date. This doesn’t inspire confidence.
Once I had a chronic tech issue that AFCU were incredibly in helping to get fixed, navigating is better than ever. All of my accounts (savings, checking, credit card) are summarized boldly on the first page you see and each account can be opened to fully explore your data. Great app!!!
Why put that where the bill pay has always been? Can you make it to where we can switch out our radio buttons to our own preferences? Or just put that my card crap where you stashed the bill pay. Thank you for your consideration.
I check balances and transfer money daily and never have any kind of problem. App is super easy to navigate and understand. Really like the layout of information. Have also made deposits of checks by taking a picture of the check-very easy!
This is a well designed app that is user friendly and lets me do and see everything in it. It always works, u less they have it down for maintenance. My previous banking app did nothing but aggravate me. It was very limited. AFCU has hit it out of the park with this app, just as they have with their banking services. I am a very happy customer!!
I love the convenience of the App to see both savings and checking, but I had a problem Thursday I received a check from Homeowner’s insurance and AFCU wouldn’t cash it because my husband’s name was on the check and he isn’t on my account, but it was clear I had over the amount of the check in my savings and my husband was present with a ID. I had to pay Region’s bank to cash my check. Very disappointed at the Markham Branch in Little Rock Arkansas.
I love how easy it was to install and setup the mobile banking app. I love that I can see my balance and transactions on my phone and it’s more secure than I expected and that’s one reason why I haven’t done it before now because I was afraid it wouldn’t be secure enough but I’m very happy with this app
I’ve been a customer for 10 years AFCU has financed two of my vehicles purchases. Those that work at AFCU are friendly and knowledgeable and take the time to make sure you have been taken care of in all aspects of your banking needs. I recommend AFCU to those who ask where I bank and will continue to do so. Thanks AFCU team for all you do! Curtis Chase
This App gives me real time information on all my accounts! Account Transactions are shown immediately, as well as the balances, both available and pending. Priceless!! All AFCU members should download and use this “tool” to manage and track their financial health on a daily, no, actually hourly basis!! I love this App!!
I would give a 5 star if the app did not close every time I complete all steps click deposit then it closes. It has been doing this for months. Please fix, it is so annoying to have to redo my login every time. This is a waste of my time. Thank you.
The app is actually good trust me you don’t have to click and wait for it to load before you do a transaction..! It’s just a fast one It’s just their mail system if you send a message to them nobody is replying back or there do reply late please improve on that
Type face choice too tiny and too narrow light grey
The type face used on on the details of deposits and expenditures is too small and grey making it hard to read easily. It would be better if the chosen type face would be black and a bit bigger.
The app has been great other then the recurring payments options. Other websites/apps you can see and or adjust existing auto payments. You might be able to on this app but I have not been able to find the options. Could be more intuitive and user friendly.
It is much easier to log out officially. The tiny choices were hard to see. This is a good one. Congratulations to the one that did it. Kathy Please do not make any changes on this. It’s so good now. I like going to the credit Union too. Kayla and Alexa and Riley are good at helping a little old lady.
I get security alerts constantly on my accounts. Nothing is ever wrong. I was told to change my ID as well as passcode which I did and still get these alerts. I’m so tired of having to deal with these errors as well as all the construction at your Fort Smith Facility. Not happy at this juncture
I use the app several times a week. It’s easy to transfer money to my regular bank account on occasion. I did have some issues transferring to another account for some reason but that may have been my lack of understanding.
Easy to use right from the gitgo. Quick sign in with a PIN. All accounts quickly displayed and assessable. Easy to transfer funds. I use the mobile check deposit every couple weeks, and have loved the billpay feature for years.
I have had my account for several months now and it’s been Awesome! I have been and continue to be happy with my local credit union. I plan to keep moving more of my business to Arkansas Federal Credit Union in the coming months. Thank you AFCU.
I was recommended to use this bank by my mom a while back and I never have had any problems with this bank! This will be my first and only bank account and bank I will go to (possibly). This app allows my to track my money and transferring money to family easily!!
So far it seems the only power I have is look at how much money I have. They need to let you have more power over your debit/credit cards. You should be able to deactivate a card on here, and order a new card under card management. I shouldn’t have to spend hours trying to call you guys when you have an app where I can potentially do stuff myself. Ask all the security questions you want, just let me manage my own stuff!
The interface is uncluttered and easy to navigate until you go to the credit card portion. Then the screen is clearly not optimized for a mobile device. It makes paying the credit card difficult.
This banking app is intuitive and easy to use, even for this boomer. My mom’s bank’s app is always giving me problems requiring us to call, message, or go there in person. I’m so glad I never have to deal with bugs with AFCU’s app.
I really enjoy banking here, but I hate that it no longer participates in Shared Branching. However, I have been a member for at least 10 years and it has been smooth sailing. The app features are great and they are constantly adding good features and customer service has been good as well.
The app is very convient, you get fast & accurate reply’s from a representative and you are able to make tranfers immediately with accounts. This app is very useful I use it everyday. Thank you AFCU for being such an awesome bank, having the GREATEST service and doing for your community! I highly recommend 🥰
This mobile app is so difficult. I have an iPhone and I use my fingerprint but if that doesn’t work and you don’t remember your password and lock yourself out you have to call and get them to unlock you account and reset your password. Then on the weekends (this just started happening after the update) the mobile app doesn’t work AT ALL any transactions you make won’t show up til Monday sometimes Tuesday. It doesn’t even show pending.
I finally got the app setup and now I’m online working it every day and I really appreciate the user friendly app! I love it 🥰!!! I’m a traumatic brain injury survivor and I’m still very, very please with how user friendly it still is the best I’ve used! The is fantastic!
Only problem i have with the app you aren’t able to print out transactions from the app itself. You have to go to a deck top computer to do that. If you could do that I would give this app a 5 star.
I love the features at within this app I wish you had a way to put digital signatures into this app for the IRA are any accounts that need a person to put a signature without having to take off work since the bank close by the time I get off.
Go to make a recurring transaction and try to click “Repeat Forever”. This is not my first time having an issue like this but they fixed the last one so. *shrug*
I love this It has everything in need. It answers all of my questions. I also keep up with my moms banking. This app is 10 times more user friendly than her bank. Thank you very much.
This overall appearance of this app looks good, however not a reliable source when wanting to see an accurate account balance. Recently accrued $224 in overdraft fees due to “not having the funds in my account” but after the transaction processed, the app showed me I had the money to cover it. The first fee caused me to have six more fees. Apparently the current balance/account balance in this app is just for show. These numbers are not accurate on weekends.
Saved my banking information 3!times on app and every month I have to add it back just to pay my truck payment. Can never get anyone to help me and tell me why it al aye dissappears. If it doesn’t add then I have to call number and pay over phone and get charged a 7.50 service fee.! That is so wrong because it cost me money that pay a loan!!!!
Love the convenience of online banking including instant deposit by taking a pic of the check, because we are a 30 minute drive away from our nearest bank location. My husband and I are very happy customers, thank you AFCU.
Bank securely from anywhere with the Arkansas Federal Credit Union app. Manage all of your accounts: monitor your credit score, budget and track spending, send and receive money, deposit checks, apply for loans, and more! Fast Account Access -Log in quickly using biometrics or your password -Enable Snapshot to view your account balances without logging in Manage Accounts -Review activity in all of your accounts: checking, savings, home, auto, and more -Deposit checks with ease using your phone/tablet camera* -View account balances, summary, and transaction history -Decide when, where and how your debit or credit card is used with Card Defend Make Transfers and Payments -Send and receive money with Zelle®* -Schedule and edit bill payments -Transfer money between your accounts and other financial institutions -Securely send money to other member accounts Credit IQ -Access your daily credit score and monthly credit report for free -Help shield yourself from identity fraud with credit monitoring -Explore ways to save money by refinancing loans with us -Use the interactive score simulator to simulate how your score may change with new credit inquiries, pay-offs, on-time payments, and more Contact Us Locate one of our more than 30,000 ATMs Find your nearest branch Disclosure *Availability is subject to phone carrier restrictions. Data rates may apply. Availability is subject to phone carrier restrictions. Deposits are subject to verification and may not be available for immediate withdrawal. Data rates may apply. Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license. Any time you view your balance, keep in mind it may not reflect all transactions, including recent debit card transactions and/or checks you have written. To learn how we protect your privacy, please visit afcu.org. Federally insured by NCUA.
